generations @ work

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Post on 11-May-2015




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  • 1.Do employees understand how work is done differently in different generations? Do employees understand customer needs, interaction and work styles from different generations?

2. How is communicating with someone from another generation different from communicating with someone from your own generation? 3. Age Gap in Professionalism Younger EmployeesOlder Employees Inappropriate dress Workplace language Resistant to change Issues adapting to new Social Networking dos anddonts TOO CASUALtechnology Serving diverse patrons TOO RIDGID 4. Generations Traditionalists Baby Boomers Generation X Millennials 5. Traditionalists Born before 1946 Silent Generation Seen as Silent/Stoic Came of age in Great Depression Reliable and hardworking Committed 6. Baby Boomers 1946-1964 78 million Woodstock Generation Pushing back retirement Value work-life balance Sandwich Generation 7. Generation X 1965-1980 50 million Latchkey kids Prefer working individually Loyal to themselves, not organization Want challenging work Flexibility 8. Millennials (Gen Y) 1981-2000 75 million Entitled Ones Catapultors Need a lot of feedback and guidance Tech Savvy Multi-taskers 9. Each generation imagines itself to be more intelligent than the one that went before it and wiser than the one that comes after it. George Orwell 10. Common Issues One management style wont workanymore! Competing personal desires Lack of trust Communication 11. Narrow the Communication Gap Be Aware Be Enlightening Be Open Be a Good Example Be Creative 12. Tips for Working Together Let go of labels Seek to understand Get out of your generation Be clear about the feedback you want 13. Benefits Create a culture of Social Learning Knowledge of tools vs. knowledge ofapplication Mentor opportunities 14. Just Remember EVERY generation is different thanthe ones before it/after it EVERY generation adds value to an organization 15. Sources millennials-confident-connected-open-tochange/ butors.asp?ID=925 http://goodpeoplegoodbusiness.areavoices.c om/2013/05/15/closing-the-generation-gap/


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