generations at work: understanding how other generations think

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Presentation to National Association of Legal Secretaries, July 25, 2009


  • 1.Millennials in the Workforce
    Understanding Generational Influences and Working with the Next Generation of Workers

2. Our Objectives Today
Gain an understanding of different generations in the workforce and what makes each different
Identify effective strategies for multigenerational workplaces and teams
Identify key strategies to recruit, manage and retain Millennial employees
3. Characteristics of Different Generations
4. 5. Veterans: Over 65 years old
Important events included:
The Great Depression
The Cold War
The Korean War
Sputnik went into Orbit
You might be a veteran if
You have the ability to entertain yourself without a TV, in fact you remember the days before TV
6. 7. 8. 9. 10. Baby Boomers: 45-64 years old
Important events included:
Man walks on the Moon
Civil Rights
Deaths of JFK and Martin Luther King
You might be a Boomer if
You can complete these sentences
When the Beatles first came to the U.S. in early 1964, we all watched them on the ______show
"Get your kicks, ________________
11. 12. 13. 14. 15. 16. Generation X: 29-42 years old
Important events:
Challenger Shuttle Explodes on Takeoff
Berlin Wall Dismantled
Fall of Communism in Eastern Europe
U.S. Troops go to Persian Gulf for the 1st time
AIDS Identified
You might be a Gen Xer if
Schoolhouse Rock played a HUGE part in how you actually learned the English language.
I know what a Bill (sittin up on Capital Hill) is thanks to that show!!
17. 18. 19. 20. 21. 22. Millennials: 18-27 years old
Important Events:
Death of Princess Diana
Death of Mother Teresa
You might be a Millennial if
Blog, Myspace/Facebook, IM, text messaging, and other social media are a regular part of your daily life
23. 24. 25. 26. 27. 28. 29. 30. Generational Activities
Form generational groups
Brainstorm 5 characteristics of other generations
Create a list of what you dont understand about other generations approach to work.
Bring cards to front when finished
Within your group, do the characteristics written accurately describe you?
Choose a spokesperson to explain your answer
31. Is the workplace really
that different compared
to 20 years ago?
32. According to a survey by Lee Hecht Harrison, 60% of employers are experiencing intergenerational tensions at work.
*Source: Generation Y: Theyve Arrived at Work with a New Attitude, 2005
33. Workplace Values
Source: When Generations Collide
34. 35. Sound Familiar?
Looking for meaningful work
Seeking challenge
Chance to prove themselves and show they can perform well
Enjoys contact with people
Desire to be in a position of responsibility
Resents being looked at as though they have no experience
Tends to be more job mobile
Less respectful of authority
Who does this describe?
36. Training and Development Journal
November 1970
Sorry Boomers, the other generations in the workforce didnt like you when you started working!
Every generation that enters the workforce makes waves!
37. What makes Millennials
different than other
38. Millennial Characteristics
Helicopter parents
Theyve been told they were special there whole lives
More confident than generations before them
High achieving
39. Millennial Characteristics
Under more pressure to perform than other generations
Compared to 20 years ago
More ethnically diverse
More affluent
Technologically proficient
Connected with peers
40. Millennial Employees: Why You Want Them
Increased hiring needs with Boomer retirements
Millennials offer exceptional strengths to the workplace
Efficient multi-taskers
Technologically savvy
Value diversity
Fast learners
41. Millennial Employees: How to Get Them
Recruiting: Online, In Person, Through Networks
Managing: Orientation, Open Communication, Feedback, Teamwork
Retaining: Values, Opportunity, Career Planning
42. Engaging Millennials Early

  • Introduce your industry or company to the next generation of workers

43. Millennials can learn positive work behavior from mentors 44. Millennials have a lot to offer companies


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