final intership report nbp
TRANSCRIPT
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Acknowledgement
All gratitude and thanks to almighty ALLAH the gracious, the most merciful and
beneficent who gave me courage to undertake and complete this task. I am very muchobliged to my ever caring and loving parents whose prayers have enabled to reach this
stage.
I am grateful to almighty ALLAH who made me able to complete the work presented
in this report. It is due to HIS unending mercy that this work moved towards success.
I am highly indebted to my course instructor Mr. Usman Ghouri for providing me an
opportunity to learn about the Banking system of National Bank Of Pakistan." which
is vital ingredient of B.Com program. I am also very great full to Mr.Ijaz AhmadOperations Manager of National bank Of Pakistan Gulberg Branch Lahore for
providing me guideline for the completion of this report.
I feel great pride and pleasure on the accomplishment of this report.
Waqas Tariq S/O Tariq Mahmood
307-1477, B.Com (IT), Batch 15
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Introduction of study
Background of Studies:
As part of the academic requirement for completing B.com of the students arerequired to under go ten weeks of internship with an organization. The internship is to
serve the purpose of acquainting the students with the practice of knowledge of the
discipline of banking administration.
This report is about National Bank Pakistan. NBP was established in 1949 and
since then, it has expended its network, becoming the largest commercial Bank of the
country. It offers different products of services to its customers.
Purpose of the Studies:The main of the study in hand is together relevant information to compile
internship report on National Bank of Pakistan.
To observe, analyze and interpret the relevant data competently and in a useful
manner.
To work practically in an organization
To develop interpersonal communication
Scope of Studies:As an internee in National Bank of Pakistan the main focus of my study
research was on general banking procedures in one of the branches of NBP. These
operations include remittances, deposits, advances and foreign exchange.
Primary data:
i. Personal obervation
ii. Interview of staff
Secondary data:
i. Manuals
ii. Journals
iii. Magazine
iv. Annual reportsv. Internet
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What is BANK?
It has not so far been decided as to how the word Bank originated. Some authors
opine that this word is derived from the words Bancus or Banque which mean a
bench. Other authorities hold the opinion that the word Bank is derived from the
German word Back, which means joint stock fund. It is therefore, not possible to
decide as to which of the opinion is correct, for no record is available to ascertain the
validity of any of the opinions
The term bank is being used for a long time yet it has no precise definition. The basic
reason is that the banks perform not just one but many types of functions originally
the banks were supposed to make short term loans to the traders only. The banks now
not only make short term loans to the formers, traders , industrialist etc. But also
invest in a wide variety of long term earning assets.
The commercial banks also undertake and execute trust, deal in stock, shares and
debentures, issue guaranties and indemnities underwrite and sell new securities, and
deal in foreign exchange etc.
Banking industry acts as life-blood of modern trade and commerce acting as a bridge
to provide a major source of financial intermediation.
However some of the definitions of bank from different authors are as follows.
Depository financial institution: a financial institution that accepts deposits and
channels the money into lending activities; "he cashed a check at the bank"; "that
bank holds the mortgage on my home"
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According to Dr. Hart
Banker or bank is a person
or company carrying on business of
receiving money and collecting drafts for the
customers subject to the obligation of honouring cheques
drawn upon them from time to time by
customers to the extends of
the amounts available
on their currents
accounts
In the words of G W Gilbert
A banker is a dealer in capital
or more properly a dealer in money.
He is an intermediate party between the borrower and lender.
He borrows one party and
lends to the
another
History Of National Bank Of Pakistan
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The NBP was established vide NBP Ordinance No. XIX of November 9. 1949.
British Govt. devalued its currency in September 1949, India devalued its rupees but
Pakistan did not. It led to a crisis in trading between the two countries and India
refused to lift the Pakistan Jute. To solve this problem i.e. to export jute NBP wasestablished through an Ordinance of GOP.National Bank of Pakistan maintains its
position as Pakistan's premier bank determined to set higher standards of
achievements. It is the major business partner for the Government of Pakistan with
special emphasis on fostering Pakistan's economic growth through aggressive and
balanced lending policies, technologically oriented products and services offered
through its large network of branches locally, internationally and representative
offices.
The Bank in 1950 had one subsidiary The Bank of Bahawalpur on December4, 1947
by the former Bahawalpur State.
NBP was undertaking Treasury Operations and Managing Currency Chests or Sub
Chests at 57 of its offices where the turnover of the business under the head amounted
to Rs.2460 million.
o Deposits held by NBP constituted about 3.1% of total deposits of all
o Pakistani Banks in 1949, which rose to 38% in 1952.
o Growth in Deposits was accompanied by increase in Bank portfolio in
advances. NBP lent out to Textile, Yarn, Iron and Steel and played a pioneer role in
support of agriculture and commerce.
o NBP advances reached Rs.554.4 million by December 1959, which was one
third of the total schedule bank credit .
NPB Vision and Mission Statment
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VisionTo be recognized as a leader and a brand synonymous with trust, highest standards of
service quality, international best practices and social responsibility.
MissionNBP will aspire to the values that make NBP truly
the Nations Bank, by:
Institutionalizing a merit and performance culture
Creating a distinctive brand identity by providing the highest standards of services
Adopting the best international management practices
Maximizing stakeholders value
Discharging our responsibility as a good corporate citizen of Pakistan and in
countries where we operate
Presidents Message
It gives me great pleasure to present on behalf of the Board of Directors 60th annualreport of the bank for the year ended December 31, 2009. In November 2009, the
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Bank completed its 60th year of service to the country. On this auspicious occasion I
give my heartiest facilitations to all the stake holders in NBP.
In the year 2009, the economy showed signs of stabilization. Inflation remains the top
concern which eased to 10.7% by August, its lowest in 20 months, as a result ofmonetary tightening. The current account deficit improved and foreign exchange
reserves stabilized - mainly on account of lower oil prices and record remittances
from workers abroad. Growth slid to 2% in 2008-09, scarcely outpacing population
growth.
Problems in the energy sector, with demand outstripping generating capacity,
depressed growth potential are key burdens on public finances. Year 2009 witnessed
unprecedented challenges; terrorism remained the biggest challenge for Pakistan and
still is. The negative effects of international economic meltdown which started in
2008 were evident in 2009, with the sharp rise in non performing loans and rising cost
of operations; these factors hampered the business confidence and performance of the
banking sector.
In this backdrop it is commendable to note that NBPs after tax profit increased by
18% from Rs. 15.5 billion to Rs.18.2 billion. The said increase is owing to higher fee
& commission income, tax credit and capital gains. Earnings per share increased by
18% to Rs.16.92 in 2009. The top line (operating revenue) increased by 7.5% from
Rs. 53.4 billion in 2008 to Rs. 57.5 billion in 2009. Pre-tax profit however, has
reduced to Rs. 22.3 billion, a decrease of 3% over last year mainly on account of
higher administrative cost and provision charge which increased due to both fresh
accretions and further downgrading of non performing portfolio. The bank hasprudently provided for the non performing loans which is evident from the provision
coverage ratio of 76 %, higher than the industry average.
BOARD OF DIRECTORS:NAME DISIGNATION
Ali Raza Chairman & President
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Dr Waqar Masood Director
Ifthikhar Ali Malik Director
Syed Shafqat Ali Shah Jamoti Director M Zubair Motiwala Director
Sikandar Hayat Jamali Director
M. Khalid Malik Director
S.M. Rafique SEVP & Sectorary to BD
MANAGEMENT
Management is a distinct process consisting of activities of planning, organizing,
actuating and controlling performed to determine and accomplish stated objectiveswith the use of human being and other resources.8
The management has two types.
1 Centralized.
2 Decentralized.
Centralized Management tends to concentrate decision making at the top of the
Organization.
Decentralized disperses decision making and authority throughout and further down
the organizational hierarchy.9
NBP have a centralized type of management because all the decisions are taken by the
top management.
SENIOR MANAGEMENT OF NBP:
Masood Karim SheikhSEVP & Group Chief, Corporate & Investment
Banking Group and Chief Financial Officer
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S. M. Rafique SEVP & Secretary Board of Directors
Derick CyprianSEVP & Group Chief, Special Assets & Remedial
Management Group
Imam Bakhsh Baloch SEVP & Group Chief, Compliance Group
Shahid Anwar KhanEVP & Group Chief, Commercial & Retail Banking
Group
Nadeem A. Dogar EVP & Group Chief, Information Technology Group
Muhammad Sardar
KhawajaEVP & Group Chief, Audit & Inspection Group
Dr. Asif A. Brohi EVP & Group Chief, Operations Group
Javed Mehmood EVP & Group Chief, Risk Management Group
Muhammad Nusrat Vohra EVP & Group Chief, Treasury Management Group
Amim Akhtar EVP & PSO to the President
Dr. Mirza Abrar BaigGroup Chief, Human Resources Management &
Administration Group
Uzma Bashir Group Chief, Organization D&T Group
Net Work of Branches:NBP have wide range of branches inside the country and outside the country.
In Pakistan it has 29 regional offices, 1189 Branches and 4 Subsidiaries.
In overseas it has 16 overseas branches, 6 other branches.
.Objectives of NBPNational bank of Pakistan is also a commercial organization and its main
objective is profit maximization. This is achieved in two ways:
1. By increasing deposits.
2. By charging interest on loans provided to the private sector and business
community.
Departments of National Bank Of Pakistan
As far as National Bank Of PakistanLtd is concerned, it is one of the top in all-
domestic commercial banks in Pakistan. The rapid increase in branch network shows
the Banks performance within seven years, which is worth considerable.
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However, this branch works with mostly all banking operations, which are normally
performed by every commercial bank. It has basically following departments under
which it operates all functions of bank diligently. These are mainly:
1. Account opening department
2. Clearing department
3. Human Resource Department
4. Cash department
5. Credit (Advances) Department
6. Foren Exchange Department
7. Trade financing department
8. Remittance Department
1. Account opening departmentThis department is responsible for the opening and closing of accounts. In
consideration of Arif Habib Bank Limited, opening and/or continuing to maintain any
account, the Account Holder/Depositor or Investor would be bound by the terms and
conditions written on the account opening form.
The first part establishes the preference regarding the type of account to be
maintained. The various choices offered in this regard are:
Current Account
Saving/ PLS Account
Term Deposit Account Daily Product Account
Current Account
NBP Current Account is a convenient and secure way of keeping your money
in local and foreign currencies.
Key features of these accounts are as follows: A non interest bearing account.
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Starter cheque book issued as the account is opened.
Unlimited free of cost transaction facility.
No deduction of Zakat.
Choice of periodic statements (on monthly, quarterly, half-yearly and annual
basis) by post.
Access to your account statement anytime through our e-banking facility.
Account transaction information through SMS.
Free issuance of ATM card.
Withdraw of cash through large network of ATMs.
PLS Saving Account
NBPs saving account is the most convenient way to manage your Savings in
local and foreign currency. Our Saving account has been designed to provide you with
easy access as well as a higher rate of profit.
Key features of these accounts are as follows: Starter cheque book issued as the account is opened.
Non-maintenance of the minimum average balance.
Choice of periodic statements(on monthly, quarterly, half-yearly and annually
basis) by post.
Access to your account statement anytime through our e-banking facility.
Account transaction information through SMS.
Free issuance of ATM card.
Withdraw of cash through large network of ATMs.
Daily Product AccountTake advantage of a Daily Product Account that we offer, where your money
begins earning interest as soon as you make a deposit. Interest is calculated on your
daily closing balance. Which means you make money from the day of initial deposit
to the day that you withdraw your funds. It's a simple way to start growing your
savings right away. The minimum amount required to open this account is
Rs.25,000/-
Term Deposits
Term Deposits are offered by AHB to Individuals (in single or joint name),
Minors (to be operated by the guardian), Charitable Institutions, Provident Fund &
Other Funds of benevolent nature, Local Bodies, Autonomous Corporations, Limited
Companies, Firms, Associations, Educational Institutions, Financial and Other
Institutions who have the intention of retaining their deposits for a fixed period for
earning a higher rate of profit.
Procedure of opening an account
The Account Opening Form:-
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When a client comes to the bank, and makes a request for opening of an A/C. The
officer says that first fill up a prescribed application form.
Completion of The Form:-
The name, occupation, and complete address of the person opening the account arewritten in the columns that are provided in the form. Signatures are obtained from the
customer where it is required. These signatures should be usual signatures and he
would operate the account with them.
Introduction:-
The introduction of a current account holder is accepted for the opening of either a
current account or a saving account. The introducer should be Account Holder. The
signature of the account-holder introducing the account is obtained at the place
provided for in the account opening form.
Specimen Signature Card, Cheques Book Requisition, Online Form:-
The signatures of the client are obtained on a specimen Signature card Cheque book
requisition and online form. These specimen signature cards are obtained in duplicate
with two signatures on each card from the customer. Every time a Cheque is received
for a payment from the client, the signature on the Cheque are verified by comparing
them with the Specimen Signature Card.
Signature Difference Form:-
The signatures of the client are obtained on a signature difference form if his / her
signatures differ from the computerized National Identity Card.
Vernacular Form:-
The signature of the customer is also obtained on the vernacular form if he / she signs
in a language other than English.
Account Number:-
When all the formalities are completed then the final approval of account has to be
taken from the Branch Manager. After obtaining approval of the branch manager an
account number is allotted to the customer all the information is entered into the
computer. Then that account number is written on the Cheque Book, Specimen
Signature cards and account opening form.
Send the form to Head Office:-
After fulfill all the requirement and verify the form from operation manager the
account opening form send to Head Office Karachi and make request to issue the
printed cheque book.
Issuance Of A Cheque book:-
After opening an A/C with the bank, the A/C holder receive a letter of thanks
from Head Office Karachi then after receiving this letter client come to bank andmakes a request in the name of bank for the issuance of a Cheque book. The A/C
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holder mentions title of A/C, A/C number, signs it properly. Normally BAL issues a
Cheque book having 25 leaves for Saving Account and 50 leaves Cheque Book to
Current Account Holder. Every Cheque book also contains one leaf that is used for
another issue of a Cheque book.
Entry Of A Cheque book:-
Before issuance of a Cheque book, the employee performs certain functions. They
include:
Stamping requisition slip that is in Cheque book.
Enters it in the Cheque book issue register.
Check whether or not a senior officer has verified the signatures, if not then first gets
them verified.
After entry in the manual register, the employee issues the Cheque book to the A/C
holder with his/her signature on the register.
TYPES OF ACCOUNT1. Accounts Of General Customers
Minor Account
Illiterate Person Account
Joint Account
2. Accounts Of Special Customers
Individual Account
Proprietorship Account Partnership Account
Limited Companys Account
Account of Club Societies and Association
Agents Account
Trust Account
Remittances department
Meanings of Remittances
Remittance is transfer of funds from one place to another or from one personto another.
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A Remittance is an important service provided by banks to customers as well as non-
customers. Since it is not a free service it is a source of income for the bank.
Parties involve in remittances
Four parties involved in remittance:-
Remitter Remittee
Issuing Bank
Paying Bank
Remitter:-
One who initiates, or requests for a remittance. The remitter comes to the issuing or
originating branch, asks for a remittance to be made, and deposits the money to be
remitted. The bank charges him a commission for this service. He may or may not be
the branchs customer.
Remittee:-
A Remittee is also called the beneficiary, or the payee. The person in whose name the
remittance is made. A remittee is also the one who receive the payment.
Issuing Bank:-
The bank that sends or affects the remittance, through demand drafts, telegraphic
transfers, or Mail Transfers.
Paying Bank:-
Paying Bank also knows as the drawee branch. The branch on which the instrument is
drawn. It has to make the payment (usually located in a different city country).
Kind of remittances
Transfer within the branch
Transfer from one branch to another
Transfer from one bank to another bank in the same city
Transfers from one bank to another bank in two cities.
Instruments used in remittances
Demand Draft (DD)
Pay Order (PO)
Pay Slip
Call Deposit Receipt (CDR) Telegraph Transfer
Rupees Traveler Cheque (RTC)
Cancellation of PO, DD & CDR
Advance Tax against Remittances
Clearing Department
Meaning of clearingThe word clearing has been derived from the word clear and is defined as:
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A system by which banks exchange cheques and other negotiable instruments drawn
on each other within a specific area and thereby secure payment for their clients
through the Clearing House at specified time in an efficient way.
EXPLANATION:-By clearing means sometimes the account holder of Arif Habib Bank Limited present
a cheques, which is not drawn on Arif Habib Bank but the person, has an account in
Arif Habib Bank Limited. In this case bank accepts this cheques in clearing
department and later on collets the amount from bank on which cheques is drawn
through clearing house. This function is called clearing.
Clearing HouseIt is a place where representatives of all banks sit together and interchange their
claims against each other with the help of controlling staff of NIFT.
It is one of the services provided by NIFT to other commercial banks. NIFT acts as a
clearinghouse. Different banks are the members of the clearinghouse. A representative
of each bank represents his bank in the clearinghouse.
Each bank has collected cheques as behalf of their customer but these cheques are not
drawn on their own bank so in the clearinghouse, they hand over these cheques to
respective banks on which these cheques are drawn. Similarly each bank receives
cheques from other banks if any.
Instrument to be presented
Cheques Demand Drafts
Pay Orders
Types of clearingThere are four types of clearing:-
1. Inward Clearing
2. Outward Clearing
3. Intercity Clearing
4. Same Day Clearing
Cash Department
The cash department is the most important department of the bank. It receives
cash from customers and then deposits it into the accounts of the customers and
maintained their balances.
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The officers in this department are called teller and there were four tellers at the
counter. This department involves in two activates:-
1. Deposit cash in customers account
2. Make payments from customers account
Deposit Cash In Customers Account:-
When the customer want to deposit amount in his account at opening of
account or after that then he has to fill a deposit slip that shows the amount and the
account in which the cash will be deposited. Then teller will receive amount and
credit the customers account that shows increase in customers bank account.
Make Payments From Customers Account:-
When the customer draws a cheque on the bank to pay a certain amount then
teller will debit the customers account that shows reduction in his account balance.
There are two main types of cheques that are
Open Cheques
Crossed Cheques
Open Cheques:-Open Cheques are those cheques, which are paid across the counter of the
bank. Open
cheques may be
Bearer Cheques Order Cheques.
Bearer Cheque:-
If the drawer orders the bank to pay a stated sum of money to the bearer, it is
called a bearer cheque. Any person who lawfully possesses a bearer cheque is entitled
to receive payment of that cheque.
Order Cheque:-
The amount of this cheque is payable to the person whose name is written on
the face of the cheque. The amount is paid at counter after identification of that
person.
Crossed Cheque:-The amount of this cheque is not paid at counter. The amount of this cheque is
transferred to the persons account whose name is specified on the cheque. Two
parallel transverse lines are drawn across the face of the cheque.que.
Cheque encashment procedureCheque Encashment are made in four steps, these are:-
1. Receiving Of Cheques
2. Verification Of Signature
3. Computer Terminal Process4. Payment Of Cash
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1. Receiving Of Cheques:-
The cash is paid against the cheque of the client. The following points are
important.
v Cheque is drawn on BALv Cheque is not post dated.
v Amount in words and figure are same.
v It should be a bearer cheque so the word bearer should not cross.
2. Verification Of Signature:-
After receiving the cheque the cheque the officer verify the signature of the
account holder and the signature on the cheque. If the signature is not same it is
returned back otherwise forward to computer terminal.
3. Computer Terminal Process:-
The cheque is received in computer terminal, where the computer operator
checks the balance of the account holder. The operator also sees the stop payment
instructions are received from account holder or not. After considering these points
computer operator post the cheque in account holder ledger and returned back to the
officer.
4. Payment Of Cash:-
After posting the cheque the officer cancelled the cheque and returned back to
cashier. The cashier enters the cheque in cash paid registered and pay against the
second signature of receiver on the back of the cheque.
If the payment is of Rs. 50000 the cashier can make it on its own. If the amount is
greater than Rs. 50000 to Rs. 100,000 the cashier and cash deposit Incharge will
verify the check and will sing it. Then the payment will be made. But, if the amount is
greater than Rs. 100000 to Rs. 1000,000 the manager operation will also verify the
check and sign it so that the payment can be made. If the amount is greater than Rs.
1000,000 the Branch Manager will also verify the check and sign it. Otherwise the
payment will not be made.
Finance/credit department
Credit department
a good financial support when officials of this department invest money of depositors
into feasible projects by lending loans to various business concerns. As the core
activity of Commercial bank is to provide short-term finance, which is mostly for
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working capital requirements. As business concerns have money to complete the one
production cycle, but it is not necessary that amount would be received just after sale,
but credit sales are also made. So to finance next production cycle they obtain loans
from commercial banks on short-term basis, for continuity in operations.
Evaluation of client
This is the first requisite for team of credit department, to evaluate the client's position
regarding the financial and business performance concern. As for as, credit policy of
National Bank Of Pakistan is concerned, it doesn't given loan to individuals &
business concerns.
i) Financial Statement Analysis:
This is the main source to evaluate the client of business concern, Annual Reports of
last 2 to 3 years are obtained from enterprise, which is requesting for credit/loan.
These are examined by various techniques like; Horizontal Analysis, trend, ratio
analysis are conducted to get true and fair view of the final statements of that concern.
ii) Nature of Business to be Considered:
Secondly, nature of business should be considered because if business concern to
which we are giving loan related with that industry which is not growing and
declining and we sanction loan to that concern would lead to definite bad debts. So if
we examine the nature of business properly and make sure about its growing trend,
then loans can be sanctioned to that concern.
iii) Bank References:
By correspondence BAL makes confirm to send letters to various banks in order toknow about client's record/dealing with them. If they give proper information about
client then decision made for loan becomes more strong and healthy.
iv) Plant Visit:
This is another source of evaluating client. In this technique credit department team
visit the plant of concern to assure that plant is actually in a position to get market
value as which mentioned in Balance Sheet. To get real picture of that business is
obtained through personal visit.
v) Credit Rating:
From various credit rating agencies reports are obtained which show the past recordof that firm regarding the paying capacity and dealing to discharge liabilities. If credit
rating is good enough then that symptom will also lead to sanction loan.
vi) Report From SBP:
From State Bank of Pakistan, report is required regarding that client. SBP has record
of every client past and present scenario. So it is essential to examine that report.
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However, some other techniques are also used to evaluate the performance of
business like, credit vetting and information from peer concerns. After this
appropriate examination, credit department makes credit appraisal report and sends to
head office corporate division (Credit Division) for sanctioning that amount to
concern.
Various types of credit products, nature of advances
there are various means to provide credit. Credit can be in the form of lending money
for credit cards, guarantees, letter of credit, Trust Receipt and against bill of
exchange. Every type of credit product has some features regarding interest/marketing
rates, maturity period and some other things.
In BAL, all such sort of products are offered which are mostly provided by other
commercial banks of Pakistan, but as for as BAL's credit policy is concerned it is very
conservative. It hardly sanctions loan against mortgage or property but prefer to give
cash collateral. So BAL secures its money against getting more than 100% security
from clients.
BAL usually, gives loans against refinance scheme and letter of credit transactions.
There were various cases which were rejected or not sanctioned for loan due to some
minor risky things involved. Mostly credit proposal form was rejected by head office.
Processing of a credit line proposal form
When client fills the credit line proposal form for getting loan. Then credit officer
conducts financial statements analysis and with his own views statement refer to headoffice for sanctioning credit limit. Businessmen make arrangement with banks for
credit line, which is used for future needs. They pay some commission on that fixed
credit line. In this way, they secure their money for future working capital
requirements.
Principal of landing1) SAFETYCovering the elements of character, capacity, capital, and security offered/held.
Security should be identifiable, enforceable, realizable and valuable, in order to
ensure safety of the facilities committed.
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i. The borrower should have impeccable character market standing and reputation. He
should be reliable and dependable for meeting his commitments and the terms of the
facility.
ii. The capacity or capability of the borrower to manage his business and generate
enough profits and cash flows to meet his commitments for repayments and debtservicing is of pivotal importance.
iii. By capital is meant the monetary worth of the customer and his own resource base.
2) LIQUIDITY
i. Covering the element of capability to liquidate or repay on maturity and also prior
to maturity, in case of need, Ask how "Liquid a loan is, not just how good".
ii. Does he have an identified primary liquid source of repayment? This will
determine his ability to repay the bank's facilities.
iii. It is also important to determine the amount that can be lent as a one time
transaction or as a continuing credit line, depending upon customer's requirements,
capacity to repay, trade cycle, business turnover, cash flows and the regulatory
guidelines.
The five Cs of CreditCredit team officials should be known as the five C's of lending. These are discussed
below:
i) Capital:
- The capital & resources of the borrower.
- The capital structure of the borrower and the gearing ratios.
- Is the borrower Under-capitalized?- Does the borrower has its own resources to fall back on, in case of need.
ii) Capacity:
- Capacity or the capability of the borrower to manage his business profitably and the
capacity to repay the advances and service the facilities according to agreed terms.
- Is the borrower in a capacity to borrow? or is there any legal complication?
iii) Collateral:
- The security provided against the facilities.
- Is the security provided: Adequate, Realizable, Marketable, Valuable, Storable,
Non-perishable, Durable, Transferable/with clear Title. Transportable un-cumberedetc?
iv) Character:
- Is the borrower's personal character, market standing and reputation impeccable?
- Has he met his part commitments?
- Does he have good bank reference.
v) Conditions:
- Have the conditions of lending been drawn up taking into account all possibilities or
eventualities?
- Is the sector/industry in decline, is growing or it has reached at plateau?
- Is there a market for the products and the market size to justify production plans andsales forecasts?
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- Are the economic conditions feasible generally and for the business, in particular?
Forms of lendingIn credit department of BAL, various forms of credit are offered to different clients.
Following are the main forms of lending:i) Cash Credit
ii) Running Finance
iii) Term Finance
iv) Purchase and Discounting of Bills etc.
i) Cash Credit (PLEDGE):
In this form of lending, cash is required to keep as a security. This form is less
risky than others. Because bank is fully equipped with cash. Mostly this is used for
very special purpose like; payment to exporter for the goods delivered. Below are
mentioned core features of the cash finance.
a) Most secure type of finance
b) Stocks are in possession of bank.
c) Whatever amount he may want to release stocks then pay equipment amount.
ii) Running Finance:
Running finance is most popular sort of credit facility given to clients. This is
mostly obtained for the purpose of working capital requirements. Client can draw
money even daily from the account but not more than the limit (BAL normal limit
was upto 1,000,000/- (one million) that can be drawn by him). In running finance, it is
not necessary that security would be in the possession of bank, but all importantdocuments of stocks, property etc, are in its possession.
However, the case may be, one limit is for one year, not more than this can be
sanctioned. But on the other way around, if client doesn't repay amount in one year
after making all possible correspondence and personal contacts then Bank will sue
him after 210 days in the court. The amount received by him would be with the
markup. It should be noted that if limit is more than 1 million then proposal would be
sanctioned by credit committee of Head Office.
iii. Term Finance:
This credit facility is also required for working capital requirements. This is
the same like running finance but difference is that in this term finance, disbursement
of amount is in once a time.
Beside, time limit for term finance is 1 year to 10 years, payment is made in
the form of installment which can be on monthly, quarterly, half yearly, yearly basis.
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Markup is received on quarterly basis. It is important to note that markup should be
received on that specific time, if principal account is not paid by him on that date.
iv. Purchase and Discounting of Bills
This is also a unique type of financing. Bank purchases the bills from its ownclient at lower value but when bills are discharged, then amount received will be more
than that purchased value. This is mostly happened in case of export and import
transaction. In addition, markup on these bills is received at the time of purchase or
negotiation.
Documents requiredDocuments we mean those papers which are essential to provide facility. In this
connection, following are the documents in case three types of business concerns:
In case of sole proprietorship
i) Security/lien paperii) Collateral
iii) Demand promissory note.
iv) Letter of continuity.
v) I.D card
In Case Of Partnership
i) Security/lien paper
ii) Collateral
iii) Demand promissory note.
iv) Letter of continuity.
v) Partnership deed.
In case of cooperation (private limited)
i) Personal Guarantee (Director)
ii) Charge Registration form (form 10).
iii) Memorandum & Articles of Association etc.
Credit Card Department
Types of Credit Card
There are two Types of Credit Card.
MASTERVISA
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Further types of Visa Card:-
Arif Habib Bank visa card offering five types of cards.
Visa purple
Visa Classic blueVisa Classic Silver
.Documents Required
Salaried person:-:
For Gold, Classic and Classic blue
Copy of NIC
Current Salary Slip / Salary Letter / Proof of BPS (For Govt. Employees) / Proof of
rank (For Armed Forces Personnel).
Computerized Personal bank statement (on ban letterhead in original) for last six
months
Additional documents for classic blue
Proof of minimum six-month experience
Copy of Graduation Certificate or equivalent.
Self Employed:-
Copy of NIC
Computerized personal bank statement (on bank letter head in original) for last six
month.
Additional requirements:-
Partnership deed & personal account statements of the partners (if any) for last sixmonth.
Bank letter / certificate confirming Proprietorship.
Memorandum / Articles of Association /Form A.
Financial Statements
Recognized professional degree / membership certificate to professional association.
Trade finance departmentsTrade Finance involves the import and export activities. This department
provides protection to the rights of importer and exporter. The function of this
department is to serve as a bridge between the importer and exporter in order to settle
a transaction.
Trade Finance Department handles two activities:-
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Import
Export
ImportImport Department of BAL deals with the import of merchandise. Import can be
defined as:
The bringing of commodities into Pakistan from outside by sea, land or air.
Requirement for the Importer:-
These requirement / document must be fulfilled from importer before doing the
import:-
v NTN
v Sale Registration Certificate
v Membership from Chamber Of Commerce
Methods of Doing Import
Letter of Credit
Contract
Advance Payment
Open Account
Letter Of Credit
A Letter Of Credit is a financial instrument issued by a bank on behalf of the
registered customers It gives surety to the Exporter that his amount is safe.The letter of credit is a written instrument issued by the buyers bank authorizing the
seller to draw in accordance with certain terms and conditions.
Parties Involved In A Letter Of Credit:-
There are four basic parties involved
1. Importer
2. Issuing Bank
3. Exporter (Beneficiary)
4. Advising Bank
For opening L/C, the importer has to submit the following documents
Performa Invoice
Indent
Application For Import
Annexure B
Insurance of consignment
Promissory Note L/C Margin
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L/C Commission
Clauses of Letter of Credit
A letter of credit contains various clauses prominent of them are:
Type of L/C Amount
Description Of Goods
Trans-shipped / Part-shipped or not.
Collection Charges
Validity Period Of L/C
Import Process
An L/C form is filled.
The customer prepares insurance document from any insurance company.
Filled the SBP Application form that is called Appendix B.
Performa Invoice is Prepared.
Undertaking from the customer on letter Head.
Prepare four copies of Form I (Form I explain the detail of import that are helpful
for the SBP.
Approval From Area Office
Prepare voucher and make entries in the system.
Preparation of L/C
These forms are then sent to the Swift Centre of BAL.
Exports
Exports are major sources of earning foreign exchange and play an important role inthe economic development of the country. It helps to utilize excess resources of the
country.
Exports mean selling goods to another country.
Exports of all eligible commodities through authorized banking channels are
admissible under exchange control regulation.
Requirement for the Exporter:-
These requirement / document must be fulfilled from exporter before doing the
export:-
v NTN
v Sale Registration Certificate
v Membership from Chamber Of Commerce
As well as the market stability, reputation, financial position of the exporter is first ofall checked.
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Documents to Be Attached For Export
Commercial Invoice
Bill of lading
Packing listTotal quantity
Net weight/carton
Gross weight/carton
Total net weight/carton
Total gross weight
Bill of exchange (original or draft)
E-form: Initial document on which total export proceeding is based. In this form, all
the conditions are given, which are necessary for exports.
Letter of credit: It is written agreement between importer and exporter.
Certificate of Origin (Form A)
Insurance (if any)
Procedure:-
Receipt of Letter Of Credit:
Issuance of E-Forms that is verified by an authorized signatory. There are four
copies of it.
Copies of E-Form
v Original: is sent to the custom officer
v Duplicate: Bank receive the duplicate
v Triplicate: is sent to the State Bank Of Pakistanv Quadruplicate: is kept by the exporter for his personal record.
v Verification of E-Form
v Export Documents
v Scrutiny Of The Documents
v Dispatch
v Realization of Export Proceeds.
SERVICES OF NBP
1. TRADITIONAL BANK ACCOUNTS
2. DEMAND DRAFTS
3. SHORT / LONG TERM INVESTMENTS
4. AGRICULTURE FINANCE
5. CORPORATE FINANC6. CASH MANGMENT SERVICE
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7. CASH AND GOLD FINANCE
8. ADVANCE SALARY LOAD
9. STUDENT LOAN SCHEME
10. PENSION PAYMENTS
11. TELEGRAPHIC TRANSFER12. SWIFT SYSTEM
13. LETTERS OF CREDIT
14. TRAVELER'S CHEQUES
15. PAY ORDER
16. MAIL TRANSFERS
17. FOREIGN REMITTANCES
18. BUSINEES LOANS
19. UTILITY BILL COLLECTIONS
20. HAJJ ARRANGEMENTS
21. SAFE DEPOSIT LOCKERS
INTERNATIONAL BANKING
Services are he outputs of the firm which are in intangible form.
NBP offers the following services to the people.
National Bank of Pakistan is at the forefront of international banking in Pakistan
which is proven by the fact that NBP has its branches in all of the major financial
capitals of the world. Additionally, we have recently set up the Financial Institution
Wing, which is placed under the Risk Management Group. The role of the Financial
Institution Wing is :-
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To effectively manage NBP's exposure to foreign and domestic
correspondence
Manage the monetary aspect of NBP's relationship with the correspondents to
support trade, treasury and other key business areas, thereby contributing to
the bank's profitability
Generation of incremental trade-finance business and revenues
NBP offers:
The lowest rates on exports and other international banking products
Access to different local commercial banks in international banking
DEMAND DRAFTS
If you are looking for a safe, speedy and reliable way to transfer money, you can now
purchase NBPs Demand Drafts at very reasonable rates. Any person whether an
account holder of the bank or not, can purchase a Demand Draft from a bank branch.
SWIFT SYSTEM
The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication)
has been introduced for speedy services in the area of home remittances. The system
has built-in features of computerized test keys, which eliminates the manual
application of tests that often cause delay in the payment of home remittances. The
SWIFT Center is operational at National Bank of Pakistan with a universal access
numberNBP-APKKA. All NBP overseas branches and overseas correspondents
(over 450) are drawing remittances through SWIFT.
Using the NBP network of branches, you can safely and speedily transfer money for
our business and personal needs.
LETTERS OF CREDIT *
NBP is committed to offering its business customers the widest range of options in the
area of money transfer. If you are a commercial enterprise then our Letter of Credit
service is just what you are looking for. With competitive rates, security, and ease of
transaction, NBP Letters of Credit are the best way to do your business transactions.
TRAVELER'S CHEQUES
Travelers cheques are negotiable instruments, and there is no restriction on the period
of validity of the cheques. Rupee travelers cheque is available at all 700 branches of
NBP. This can be encashed in all 400 branches of NBP. There is no limit on purchase
of this cheque. It is one of the safest ways for carrying money.
PAY ORDER
NBP provides another reason to transfer your money using our facilities. NBP pay
orders are a secure and easy way to move your money from one place to another.
And, as usual, NBP charges for this service are extremely competitive. The charges of
NBP are very low all over the Pakistan. It charges Rs 50/- for NBP account holders on
issuing one payment order. And charges Rs 100/- for NBP non-account holders on
issuing one payment order. It charges Rs 25/- for students on payment of fees of
educational institutions. If some one want a duplicate of payment order they chargesRs 100/- for NBP account holders and Rs 150/- for non account holders.
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MAIL TRANSFERS
Move your money safely and quickly using NBP Mail Transfer service. And NBP
also offer the most competitive rates in the market. They charges Rs 50/- exchangerate and RS 75/- postage charges on issuing mail transfer.
FOREIGN REMITTANCES:
To facilitate its customers in the area of Home Remittances, National Bank of
Pakistan has taken a number of measures to:
Increase home remittances through the banking system
Meet the SBP directives/instructions for timely and prompt delivery of
remittances to the beneficiaries
N.I.D.ANational Income Daily Account The scheme was launched in December 1995 to
attract corporate customers. It is a current account scheme and is part of the profit
and loss system of accounts in operation throughout the country.
MODE OF CALCULATION:
AVERAGE BALANCE DURING A CALENDAR MONTH
Swot Analysis
SWOT Analysis Strengths
Weaknesses Opportunities
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Threats
What is a SWOT?SWOT analysis is a process to identify where we are strong and where we are
vulnerable, where we should defend and where we should attack. It tells us ourstrengths, our weaknesses, the opportunities which prevail in the market and the
threats which we may face from our competitors and other from other potential
factors.
This analysis can be performed on a product, on a service, a company or even on an
individual.
SWOT Analysis of National bank of Pakistan
Here we have applied this very useful technique to identify the strengths, weaknesses,
opportunities and threats of National bank of Pakistan
STRENGTHS:OLDEST INSTITUTION:
NBP in one of the oldest bank of Pakistan and first nationalized bank Hence
its customer base is strength from this plus point as customers have more confidence
in the bank. The additional value services as the privilege for the bank.
ALTERNATE DUTIES IN SBP ABSENCE:
The NBP performs additional services for its customers as well as the other
bank customer in the absence of SBP.
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MORE DEPOSITS THAN OTHER BANK:
NBP has the relative competence in having more deposits than the other bank.
This is because of the confidence the customer have in the bank. The bank being the
privileged and oldest bank in banking sector of Pakistan enjoys this edge over all
others, lacking it.
EMPLOYEE BENEFITS:
The employers at NBP are offered reasonable monetary benefit. Normally two
bonuses are given Eid-Ul-Fitar & Eid-Ul-Azha. This serves as an additional benefit
and competency for the bank and a source of motivation for the employees.
BROAD NETWORK:
The bank has another competency i.e. it has broad-basses network of branches
throughout the country also more than one branch in high productive cities. The
customers are provided services at their nearest possible place to confirm customer
satisfied.
STRICTLY FOLLOWED RULES ®ULATION:
The employees at NBP are strict followers of rule & regulation imposed by
bank. The disciplined environment at NBP bolsters its image and also enhances the
over all out put of the organization.
PROFESSIONAL COMPETENCE:
The employees at NBP here have a good hold on their descriptions, as they are
highly skilled Professionals with back ground in business administration, banking,economics etc. These professional competencies enable the employees to understand
and perform the function and operation in better way.
HEALTHY ENVIROMNMENT:
The working condition in the NBP branch here is very conductive and
favorable for better output. The informal environment affects the performance of the
employees in a positive way.
WEAKNESSESLACK OF MARKETING EFFORT:
The bank does not promote its corporate image, services, etc on a competitive
way. Hence lacks far behind in marketing effort .A need for aggressive marketing in
there in the era marketing in now becoming a part of every organization.
NBP UNDER POLITICAL PRESSURE
The strong political hold of some parties and government and their dominance
is affecting the bank in a negative way. They sometime have to provide loan under the
pressure, which leads to uneven and adjusted feeling in the bank employees.
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FAVORITISM AND NEPOTISM
The promotions and bonuses etc in the bank are often powered by seniors
favoritism or depends upon their wills and decision. This adds to the negative factors,
which denominate the employees thus resulting in affecting their performance
negatively.
LACK OF FINACIAL PRODUCT
The bank falls far behind when the innovative and new schemes are
considered. It has not been involved in the tug of war between the competitors to the
accounts and strengthens the existing customer base. This stands out to be the major
incompetence and weakness of the banks.
INEFFICIENT COUNTER SERVICES IN THE RUSH HOURS
During the rush hours, the bank is founded out to be a total flop to handle the
mob of people peaking from windows and doors. The bank has deficiency to operatein the stages of rush hours where the people find them services entangled in a
situation of nowhere because they are not well served.
LACK OF COMPUTERIZED NETWORK
The bank lack the strength of being powered by the network of computers,
which have saved time, energy and would have lessened the mental stress, the
employees have currently. This would add to the strength if it were powered by
network of computers.
LACK OF MODERN EQUIPMENT
The bank lacks the modern Equipment that is note counting machinecomputers. Even if there is any equipment they lack to fall in the criteria of being
rearmed as update and upgraded
UNEVEN WORK DISTIBUTION
The workload in NBP is not evenly distributed and the workload tends to be
more on some employees while others abscond away from their responsibilities,
which server as a demotivation factor for employees performing above average work.
OPPORTUNITIESELECTRONIC BANKING
The world today has become a global village because of advancement in the
technologies, especially in communication sector. More emphasis is now given to
avail the modern technologies to better the performances. NBP can utilize the
electronic banking opportunity to ensure on line banking 24 hours a day. This would
give a competitive edge over others.
MICRO FINANCING
Because of the need for micro financing in the market, there are lot of
opportunities in this regard. Other banks have already initiated, now the time hasarrived when the NBP must realize it and take on step to cater an ongoing demand.
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THREATS
EMERGENCE OF NEW COMPETITORSThe bank is facing threats with the emergence of new competitors especially
in terms of foreign banks. These foreign banks are equipped with heavy financial
power with excellent and innovative ways of promoting and performing their
services. The bank has to take initiative in this regard or will find itself far back in
competition.
POLITICAL PRESSURE BY ELECTED GOVERNMENT
The ongoing shift in power in political arena in the country effects the
performance of the bank has to forward loans to politically powerful persons which
create a sense of insecurity and demoralization in the customer as well as employees.
DOWNSIZING
The bank is currently acting upon the policy of downsizing which threaten the
environment of the bank Employees feel insecurity in doing their jobs and work,
hence affecting the over all performance of employees negatively.
CUSTOMERS COMPLAINTS
There exists no regular and specific system of the removal of customer
complaints. Now a day a need for total customer satisfaction is emerging and in their
demanding consequences customer's complaints are ignored
Learning and experience
I did my internship in national bank Of Pakistan Gulberg Branch Lahore. This
internship started on 10th July and ended on 21st August. It is not a very big branch
but only a small retail branch of big giants...
It is a new branch and working there for the customers for almost one year.
First day, I reported to the manager of the branch Mr. Tariq Iqbal who gave me brief
introduction about the management and working of the branch, he also check my
knowledge about banking by taking a little test and interview. He has also taken a
Computer Test from. Then he introduced me to the other employees.
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Management of the Branch
Staff of the branch consists of 19 members:
No Of Emp. Designation Name OF Employees
1 Branch Manager Traiq Iqbal
1 Operation Manager Mr.Ijaz Ahmad
1 Asst. Operation Manager Muhammad Nadeem
1 Corporate President Hussan Lawai
1 Voice Copt. President Muammad Shahzad
3 Cashier M,Khizar ,Mumammad Ikram and Rana Izhar
1 BDO Ali Arsalan
3 Gun man Shafqat Ali, Umar hayat, Rizwan Khan
2 Telephone Operators Ameena Yousaf, Sana Hayat5 Miscellaneous 1 Rider, 1 cook and 3 peons
Learning from A/c Opening DepartmentThis Branch is having about 2000 accounts but there was only one officer, Mr.
Muhammad Nadeem and Ameena yousaf to handle this tough work. He has to deal
different people.
My experience in this department was really very good. I learnt how to handledifferent customers, how to fill Account Opening Form, what are the required
documents that should be with you in order to open an account, what types of account
Arif Habib Bank limited is offering to the customers, what are the facilities that an
account Holder can enjoy and what are the profit rates Arif Habib Bank is giving to its
customers.
I have learnt the procedure that an Account Opening Officer has to follow in order to
open and maintain an Account.
Learning in Remittance and Clearing Department
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There were two officers in this department one was Miss. Ameena and the other was
Mr. Salman Serfraz.
Mr. Salman was handling inward clearing and Outward Clearing. While issuance of
other negotiable instruments like Pay Order, Demand Draft, Pay Slip etc, werehandled by Miss Ameena .
I worked one week in this department.
In this department I learned that how the transfer of money from one branch to
another branch takes place. In this department It was my responsibility for doing
following jobs:-
Issuance of Demand draft and their Computer feeding.
Responsibility of DD Advice and its Payment.
Issuance of Telegraphic Transfers and their feeding in Computer.
Payment of IBC (Inward Bills For Collection)
Lodgment of LBC (Local Bills For Collection), OBC (Outward Bills for
Collection) and their Realization.
Issuance of CDR (Call Deposit Receipt) and its Computer feeding.
Learning from Accounts & Finance Department
There were two officers in this department; Mr. Nadeem and Mr. Ali They have
divided their work between them. Mr. Nadeem Reporting and Mr. Ali handles daily
activity checking.
I used to help Mr. Nadeem in Daily Activity checking, sorting and counting of
vouchers and how to calculate the deprecations of all fixed assets. I learnt from Mr.
Ali the items of the Balance Sheet of Bank and saw the format of different reports. He
helped me to understand his work. He told me about the reports that he has to prepare
& the purpose of those reports. It was one of those Departments in which Customer
interaction is not involve rather paper interaction is important.
Learning from Trade FinanceThis was a new department in Arif Habib Bank Limited Urdu Bazaar Branch
so there was only one officer whose name was Mr. Imran who had experienced in
trade finance. I learnt the different methods of Trade Finance, requirement of importer
and exporter before doing import and export and procedure of opening L/C, I readL/C that helped me understand that what things would be included in it. In this
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department few Customers were seen because this was a new department and it will
take time to generate profits for the bank.
Learning in Corporate & SMEs FinanceThis department was at second floor of the branch. This department is giving a
huge amount of return to the branch. There were two officers Mr. Nazim and Mr.
Fayyad. I learnt that which assets could be leased through this department. What are
the documents that are required from different type of client like sole proprietorship,
Partnership, company and trust. How the risk can be evaluated. Preparations of offer
latter, Credit line proposal, approval process, Borrowers Basic Fact Sheet for SMEs,
Financial Statement of applicant.
Suggestions (Recmendation)
NBP is an effectively operating and profit making organization and carrying out its
activities under a specified system of procedure. The main regulatory body is State
Bank of Pakistan, which provides policy guidelines and ensures that the money
market operates on sound professional basis.While the head office, specifies the
whole procedure of function and operations. This procedure has been modernized
with the passage of time with a view to streamline the approach and underlying
procedure for effective overhauling of its own capabilities so as to bring them at par
with international practices.
Here I am giving some suggestions, which in my view can add some input for
efficiency and better performance of NBP as an organization in genera and City
branch in particular.
The recommendations are as follows:
Professional training
NBP staff lacks professionalism. They lack the necessary training to do the jobefficiently and properly. Although staff colleges in all major cities but they are not
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performing well. For this purpose these staff colleges should be reorganized and their
syllabus should be made in such a way to help the employee understand the ever
changing global economic scenario.
Banking council of Pakistan should also initiate some programs to equip the staff with
much needed professional training.
Transfer
Transfer is not properly carried out. Some of the employees are continually
serving at the same post. They are simply rotated at the same branch. Therefore it is
recommended that evenly rotation of every employee should take place after every
three years in different braches of the bank.
Changes in Policies
There should not be any abrupt policies change by the upper management, as
this practice hurts the customer confidences in the bank. Government should make
long term policies
Need of Qualified Staff
Required, qualified staff should be provided to branch in order to improve the
functioning of the branch. Especially a telephone operator should be appointed.
Utility Bill Charges
Bank gets Rs. 2 to 3 to processes a utility bill, and it is very tire, tough and
hard job despite this working resulting in a loss to then Rs 3 to5 per transaction. These
charges should be increased to RS 10 per bill to enable the branch to cover their
handling costs and make some profit.
Credit Card
National bank of Pakistan should start its operation in credit card. These cards
are very helpful for the ordinary customer in general and the business people in
particular. To make it mores secure and to eliminate the misuse of it, the management
is required to keep proper security against the card.
Installing ATM
This branch is situated in the City, which is supported to be the hub of
business activates. In this area an auto teller machine (ATM) is the need of the hour
businessmen can easily check their balance in the bank and also with draw their
money conveniently.
Interest on Overdraft:
Overdraft is a short-term credit facility provided by the bank to its trustworthy
customers free of interest. Only bank commission is charge small amount of mark-up
on the overdraft, which will help the bank to improve its revenue position.
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Conclusion
If I have to express my experience of internship in Arif Habib Bank Limited Gulberg
Branch Lahore I would briefly say:
Arif Habib Bank is a good Organization in the way that anybody can join it for his/her long-term career. Overall working environment is comfortable. Management of
branch cares a lot of its employees and considers them as the Asset of bank. Behavior
of senior executive of bank is very polite and they are caring about the individuals
career and their growth.
However management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded.
Employees at National Bank Of Pakistan are quite efficient. As Gulbherg Branch is
the main branch of National Bank Of Pakistan in the banking sector in Lahore , its
employees have to bring their bank among the list of good banks. Therefore, they
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work more than their working hours and it is all according to their will. It also shows
their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and
medical.
All the customers are entertained individually. Same kind of behavior and attention is
given to all the customers. Getting ideas for improvement from customer side is a new
idea and that is working very well in National Bank Of Pakistan All the customers are
asked to fill a suggestion form and the standards of the bank are improved through
them.
Prioritizing its product portfolio in line with its corporate and consumer needs and
wants the bank is committed to develop products that give more value to its customers
in both the sectors.
In bank, all the work is done on computers. All the entries are made in computer.
Balance are fed into the computer. This increases efficiency of the bank.
During my internship training I gathered information regarding how a successful bank
operational aspect decorticated with the practical.
I found my internship training at National Bank Of Pakistan Gulbherg Branch Lahore
to be a very rewarding experience. The training was beneficial because it helpful me
to aware a real life working environment.