AREA OF EXPERTISE

Training & Facilitating

Special Event Planning

Program Management

Volunteer Management

Community Relations

Strategic Planning

Capacity Building

Metrics & Reporting

Curriculum Development

Management & Governance

PROFESSIONAL

Six Sigma CertifiedGreenbelt

BFA, Speech CommunicationsPublic Relations EmphasisValdosta State University

SKILLS

Microsoft Office-Advanced

Social Media

Felicia A. HillT. 678-358-5357E. feehill1970@gmail.com

PERSONAL SUMMARY

Over 18 years of demonstrated experience in mission-driven organizations, exhibiting flexibility, strong communication skills, and the ability to interact fluidly with a variety of audiences. Special emphasis on women and at-risk youth.

WORK EXPERIENCE

TRANSPORTATION COMMUNICATIONS UNION (TCU/IAM)Training Services Department (TSD) Atlanta, GAField Educational Representative/Program Mgr. Nov. 2009-presentOversee the day-to-day operations of an advanced training transportation program for youth 18-24, ensuring all services being delivered are in compliance with budget, program guidelines and policy/procedures.

Partner with Job Corps and the Department of Labor (DOL) to provide seamless supportive services to program participants, including, screening, training, job search/placement and follow up services for up to one year.

Develop and facilitate job readiness curriculum for participants in preparation for job search and employment in the transportation industry. Cover areas such as job search, mock interviews, interpersonal communications, problem-solving; resume writing, and goal development.

Research and develop potential employer partnerships in the transportation industry.

Attend community meetings and events to promote and raise awareness of the TCU/IAM program.

ATLANTA JOB CORPS CENTER (AJCC) Atlanta, GASocial Development Director July 2007 – Nov. 2009Directed the development, and implementation of effective operations, policies and procedures of the Social Development Department (Career Preparation, Counseling, Residential Living and Recreation) for youth 18-24 in accordance with Job Corps/ Department of Labor (DOL) regulations and Center policies

Directed the implemented and facilitation of job readiness, career exploration and leadership workshops to contribute to the overall growth and development of students

Developed metrics and standards to ensure student satisfaction and quality customer service by creating surveys, facilitating focus groups and resolving student concerns

Monitored program expenditures in compliance with program budget.

Felicia A. Hill – Page 2

GA PERIMETER COLLEGE Atlanta, GAAdjunct Professor – Special Events Jan. 2006 – June 2009Facilitation, training, curriculum development, design and delivery to continuing education students seeking Special Event Planning Certification.

Analyzed training needs and industry trends to develop training programs, and special event planning course materials to facilitate relevant content

Facilitated classroom training on topics including: customer service expectations; special event planning, budgeting and risk management

Created surveys and focus groups to gather student feedback to strengthen course delivery and content

Collaborated with other Adjunct Professors to design more effective training programs and processes to improve student recruiting, retention and comprehension.

MARY HALL FREEDOM HOUSE Atlanta, GADevelopment Manager Sept. 2006 – June 2007Managed and coordinated all aspects of MHFH’s fundraising, public relations and special event initiatives. Developed, directed and implemented a strategic plan to identify and

foster strategic partnerships and collaborations to ensure ongoing funding and volunteer support

Researched and wrote grant proposals and monitored for compliance. Oversaw the creative development, design, production and distribution

of all marketing communications to build and shape awareness of MHFH

MARY HALL FREEDOM HOUSE Atlanta, GAProgram Manager July 2004 – Sept. 2006Managed and coordinated all aspects of employment, training and vocational services for clients.

Created WorkNOW Employment Program; developed and implemented all policies and procedures. Resulting in first-time accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF)

Monitored and evaluated classroom instructors; provided technical assistance on delivery, content and curriculum development via formal and informal methods.

Sought and wrote grants for WorkNOW with an emphasis on employment and training for women

CONTRACT CONSULTING

Urban League of Greater AtlantaNeighborhood to CollegeJob Readiness/Life Skills Trainer 2015 - Current

Mary Hall Freedom House, Inc. Training, Reintegration, Outreach, & Opportunity Program Services (TROOPS) Veterans Women ProgramJob Coach/Job Developer2014-2015

East Lake Community FoundationCareer Development Trainer 2013

Messages of EmpowermentGirls Motivated and Empowered to Succeed (GEMS) ProgramLife Skills Workshops FacilitatorGirls 14-162010-2011

Center for Working FamiliesDunbar Community CenterJob Readiness Facilitator2007

Felicia A. Hill –Page 3

GENERAL ELECTRIC CONSUMER FINANCE Atlanta, GACommunications Manager Jan. 2004 July 2004 Designed and executed internal communication strategies including support for community relations, media relations, human resources and special events.

Ensured communication’s plan aligned with corporate goals and messages were consistent across internal and external channels

Drove communication’s plan and implemented local and corporate announcements, including acquisitions, reorganizations, reductions in staff, management changes, etc.

Created and edited collateral material (print, web, video, broadcast email) to support organizational goals

GE CAPITAL/MCCBG Atlanta, GAProject Manager Nov. 1998 – Jan. 2004 Reviewed and analyzed federal laws, regulations and administrative procedures to determine compliance based on the bank’s community development lending and service activities as established by the Community Reinvestment Act of 1977 (CRA).

Managed all reporting requirements, impact data and dashboards as outlined in the federally regulated assessment guides in preparation of CRA assessments and evaluations by Federal Regulators

Interfaced with Federal Regulators, government officials, community leaders, and other relevant constituents ensuring stakeholder’s needs were communicated and achieved

Utilized CRA guidelines to conduct on-site reviews of nonprofit operations to ensure suitability for funding and collaboration

Developed communications/public relations process strategies for key community outreach projects and initiatives for the company

ACCOMPLISHMENTS

Selected to present at Conference on Minorities in Transportation’s (COMTO), 43rd National Meeting and Training Conference ( 2015). “Leveling the Playing Field with a Skilled Workforce”.

Established direct referral job placement program with Airport Employment Training Center (AETC) resulting in over 20 job placements at Atlanta Hartsfield-Jackson International Airport with an 80% retention rate. (2012)

Planned and coordinated first annual nonprofit fundraiser, raised over $50,000 in unrestricted funds (2007)

Collaborated with graphic designer to update and refresh nonprofit logo, web content; established online giving program (2006)

Established onsite GED program at MHFH in collaboration with Atlanta Public School System (2005)

Contributed to GE Capital/ (MCCGB) receiving an “Outstanding” CRA Rating during two assessment periods(1999 & 2002)

Recipient of the Unsung Heroine Award in 1999, awarded by 100 Black Women of Metro Atlanta for outstanding service to the community.