family matters january 2015
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Happy N
ew Year!
Family Matters Volume 6, Issue 1, January 2015
Inside this Edition
Rethinking Your Spending Making Your New Year’s Resolution Stick
FAFSA Day 8 Activities for Parents & Their Teens
A Big Thank You and more….
Family Matters January 2015
Diane Coffill
State Family Programs Director [email protected]
(984) 664-6324
MSG Ramona Robertson State Family Programs Specialist
[email protected] (984) 664-7005
SSG Tammy Fowler
State Family Programs Assistant [email protected]
(984) 664-6876
Lana Greer
State FAC Coordinator [email protected] (800) 621-4136 ext 11667
Alice Dean
Lead Child and Youth Coordinator [email protected]
(800) 621-4136 ext 12548
Jason Pleasant
Senior FRSA [email protected]
(800) 621-4136 ext 47017
Terry Henderson
Airman & Family Readiness Program Manager [email protected]
(704) 398-4949
About Family Matters Family Matters was created to provide
Service Members and Families the most up to date information and services
available. If you would like to contribute to future issues or if you have suggestions and/or comments, please contact SSG Tammy
Fowler @ [email protected].
References in this newsletter to specific commercial products, processes, services or the
use of any trade, firm or corporation name does not constitute endorsement, recommendation
or favoring by NCNG Family Programs.
A Message From the Director Happy 2015! I sincerely hope that everyone had a wonderful Christmas holiday, and that 2015 will be a great year for all of us! In this month's Newsletter, we have some great information. So, please take the time to read/scan/review (whatever you have time to do), and see how we can help you with what comes next. TAX SEASON! And, of course, everything that comes after that! If you're like me, TAX SEASON is definitely my favorite time of year. So, we've added a few tips on where to go to do your taxes for FREE, New Year's Resolutions, and of course, Spending (Necessities vs. Habits). In addition, you'll find information on FAFSA (Free Application for Federal Student Aid) Day, 8 Activities for Parents & their Teens and information on our Teen Councils. We've expanded our Teen Councils to 5 locations around the state. We would love to have your Teens join us for this exciting new program in 2015. We can always use new ideas, fresh faces and lots of energy! Again, this past year (2014), we had incredible support of many wonderful organizations around the state, and MANY caring, thoughtful individuals, who helped to provide Christmas to many of our service members, who through no fault of their own, were in need for the Holidays. You will see many of those Organizations listed on pages 14-16. IT WAS AN INCREDIBLE OUTPOURING OF LOVE AND CARING! We cannot tell you enough how grateful we are that you support our North Carolina National Guard and their Families, throughout the year, but especially through the Holidays! THANK YOU! Without all of you, our Adopt an Angel program would NOT be successful. We will have many exciting programs happening around the state this year, and I look forward to seeing you and hearing from you in 2015. P.S. You might notice a change in the 2015 Family Matters... SSG Tammy Fowler is creating our Family Matters newsletter now, so be sure to see the article about SSG Fowler. If you see her at events, talk to her on the phone, communicate with her via email, please let her know what you think. Stay warm and safe! See you next month!
Diane
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Contents
Meet Your Family Programs Staff Rethinking Your Spending Making New Year’s Resolution Stick A Message From the Child & Youth Team FAFSA Day 8 Activities for Parents & Their Teens A Big Thank You
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Meet
Your Family Programs Staff
SSG Tammy Fowler
Family Programs Assistant JFHQ-Raleigh
SSG Fowler began working with Family Programs in March of 2012. She has many tasks she performs including providing admin support to the Family Programs staff, assisting with special events, community outreach, and helping to ensure the quality of family life for Soldiers, Airmen and their families. Her newest task for 2015 is publisher of the Family Matters Newsletter. SSG Fowler has been in the North Carolina National Guard for eighteen years. She drills with Det 1 694th Support Maintenance Company in Snow Hill, NC as a Utilities Equipment Repairer. SSG Fowler is a native of Thomasville, NC but now resides in Wake Forest. She coaches basketball for the town’s Parks and Recreation department and is a “die hard” Tarheels fan. She has a 4 year old “pup” named Willow.
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Learn the differences between nice-to-haves, habits of convenience and good habits. The first step to saving more is to figure how you spend. Keep track of your spending, right down to the penny, for a couple of months and you will learn a lot. You’ll see how much you pay every month for things you can’t do without. You’ll also see how much goes for things that are nice to have but that you don’t really need. You might find, though, that your spending for must-have items seems to eat up your income. You pay so much in this category that you have nothing left to save. If that’s what you see, you should take a closer look at how you draw the line between necessities and habits. You may find that a “necessity” is really just something that you’re used to buying, without thinking much about it. In other words, it’s a habit. The Survival Test First, let’s define the key terms. A necessity, as author and budgeting expert Cathi Brese Dobler puts it, is “something that is required for your family’s survival.” Or it’s needed for your own survival, if you have no family to support. “Survival” is a strong word. It means that you
truly could not live without something. But it’s a good term to use here because it forces you to put every spending item to a strict test. Some items really do pass the test. You must have them to live in comfort and good health. A roof over your head is one. Nutritious food is another. You can’t do without water, electricity and fuel for washing, heating and cooking. You need to stay clean, warm and dry. You need clothing. You need some form of transportation. You need the medicine prescribed by your doctor. You need some way to stay in touch with others, such as a phone. The Nice to Haves But even within these areas, you may spend more money than your real needs require. Take food. When you go to the store, do you stock up on soda as well as on fruits and vegetables? If so, part of your spending is in the “nice-to-have” category. If it’s part of your regular spending, it’s a habit. So here’s a good way to define that term “habit”: Spending that’s driven by your “likes” disguised as “needs.” You buy soda because you like it and you’re used to buying it. You would be just as healthy (maybe healthier) doing without it.
Rethinking Your Spending: Necessities vs. Habits
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Some habits are bad for you as well as expen-sive. You probably know what these are already. Smoking is one. Alcohol can be if you drink more than you should; even in moderation, it’s a habit you can save money by breaking. If you’re used to a doughnut every day with a high-calorie coffee drink, you’re better off breaking that habit, too. Some of us have a shoe habit—we simply buy too many. Try going six months or a year with the shoes you already have. You might be surprised at how easy it is.
Habits in Your Mind Other habits are subtler. They can be mental habits that lead you to shop in certain ways. Do you always pick well-known (and costlier) name brands over plain-label items? Unless you’ve given both products a chance and have found the brand-name version to be truly better, you have a brand-name habit. Without really thinking, you assume the brand name is worth the extra cost. Another type of mental habit is the way in which people get used to things they once saw as luxuries. If you have a cell phone and a landline phone, you may need only one. But you’re used to the cell phone now, even if it seemed a splurge 10 years ago. Indeed, cell phone service is cheaper than it used to be—if you
don’t get all the extras like texting and email. But it still costs money. And it may be no more necessary to you than it was in the old days. Habits of Convenience Some habits form because they save effort. If you’re used to ordering books and movies online rather than checking them out at the library, you’re paying for convenience. But at a little cost in time (and maybe some exercise, if you walk!), you can get many of these items for free, or close to it. Habits don’t have to be bad to be worth breaking. They can just be too expensive. Habits Can Be Good Too Finally, there are the habits that you will want to nurture. For instance, it should be a habit to make a shopping list every time you go the grocery store. A plain-label habit would be good for your bank account, as would a habit of regularly using the library. The same goes for a habit of cooking dinner from scratch each night rather than buying take-out food. A habit of putting money aside each month, even if just two percent or three percent of your income, may be the best of all. And you can get that good habit going faster if you can spot your spending habits and get them under control. Resources The American Institute of CPAs has a site, www.feedthepig.org, dedicated to helping people save. Visit the savings tips page— http://www.feedthepig.org/savingstips—for some useful advice. Article by Tom Gray @2010 Achieve Solutions https://www.militaryonesourceeap.org/achievesolutions/en/militaryonesource/Content.do?contentId=22106
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It can be daunting when your list of New Year’s Resolutions is as long as your holiday shopping list. In addition to the post-holiday slump, not being able to keep your resolutions by February, March or even late January may increase your anxiety. When your holiday decorations are packed up and stored away, the frustration of an unused gym membership or other reminders of failed resolutions can make the later winter months feel hopeless.
However, it is important to remember that the New Year isn’t meant to serve as a catalyst for sweeping character changes. It is a time for people to reflect on their past year’s behavior and promise to make positive lifestyle changes. “Setting small, attainable goals throughout the year, instead of a singular, overwhelming goal on January 1 can help you reach whatever it is you strive for,” says psychologist Lynn Bufka, PhD. “Remember, it is not the extent of the change that matters, but rather the act of recognizing that lifestyle change is important and working toward it, one step at a time.”
By making your resolutions realistic, there is a greater chance that you will keep them throughout the year, incorporating healthy behavior into your everyday life. APA offers these tips when thinking about a News Year’s resolution: Start Small Make resolutions that you think you can keep. If, for example, your aim is to exercise more frequently, schedule three or four days a week at the gym instead of seven. If you would like to eat healthier, try replacing dessert with something else you enjoy, like fruit or yogurt, instead of seeing your diet as a form of punishment.
Change One Behavior at a Time Unhealthy behaviors develop over the course of time. Thus, replacing unhealthy behaviors with healthy ones requires time. Don’t get overwhelmed and think that you have to reassess everything in your life. Instead, work toward changing one thing at a time. Talk About It Share your experiences with family and friends. Consider joining a support group to reach your goals, such as a workout class at your gym or a group of coworkers quitting smoking. Having someone to share your struggles and successes with makes your journey to a healthier lifestyle that much easier and less intimidating. Don’t Beat Yourself Up Perfection is unattainable. Remember that minor missteps when reaching your goals are completely normal and OK. Don’t give up completely because you ate a brownie and broke your diet, or skipped the gym for a week because you were busy. Everyone has ups and downs; resolve to recover from your mistakes and get back on track. Ask For Support Accepting help from those who care about you and will listen strengthens your resilience and ability to manage stress caused by your resolution. If you feel overwhelmed or unable to meet your goals on your own, consider seeking professional help. Psychologists are uniquely trained to understand the connection between the mind and body. They can offer strategies as to how to adjust your goals so that they are attainable, as well as help you change unhealthy behaviors and address emotional issues.
@2015 American Psychological Association
Washington D.C.
http://www.apa.org/helpcenter/resolution.aspx
Making Your New Year’s
Resolution Stick
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Child
and
Yout
h Pr
ogra
m Happy New Year! 2014 was a great year with the
expansion of our NCNG Teen Council into other areas of
the state, our 2014 NCNG Youth Camp, the 2014 NCNG
Teen Retreat and Operation Kids on Guard day events
and our traditional weekend camp at Camp Butner.
We are very excited about 2015! Presently we are
diligently working on scheduling Kids on Guard Day Events
and Weekend Camp in the state. If you have any ideas on
things to do please let us know. We are also working on
dates and locations for our 2015 NCNG Youth Camp and
2015 NCNG Teen Retreat. Many ask how do I find out
about these events or other community events
(4H Operation Military Kids, American Red Cross, Boys &
Girls Club, YMCA, Operation Purple, Camp Corral) for our
youth/teens. You can sign up on Joint Services Support to
receive email notification when we announce these events
or become a fan of the NCNG Family Programs Facebook.
The NCNG Public Website also has information on these
events in the state.
Our NCNG Teen Council has grown and we now have 4
chapters (Raleigh/Triangle, Greensboro, Charlotte and
Wilmington) that meet once a month during the school
year (September –May). Our meetings offer an
opportunity for our teens to meet other National Guard
teens, build leadership/teamwork skills, offering
opportunities for our teens to take resiliency training give
back to their community and above all have FUN. We
always welcome new members and for additional
information on the council, please feel free to contact us.
Now is a great time to start planning for those summer
activities for your children. Again this year Camp Corral will
be offering 3 camps in NC and their registration opens
January 12th. National Military Family Association has
offered Operation Purple Camps in NC since 2004 and we
anticipate they will again this year. Their registration
usually opens in March but I would go ahead and register
now to receive email notification when registration begins.
These camps usually fill up within days when registration
opens. As you look at other camps/activities for your
children be sure to ask if the offer a military discount.
Some of our families have mentioned that other camps/
programs do this.
Those of you, who have graduating high school seniors, please remember that FAFSA Day is Saturday, February 28th. To register for FAFSA Day, to get more information about the requirements or to find out where an event is being held in your area, log onto www.cfnc.org/fafsaday. To speed up the process when you go, there is a Web worksheet available to complete and take with you to FAFSA Day. There are many sites online that can help search for opportunities for scholarship, grants and financial aid for military youth such as
www.scholarships.com and www.FinAid.com .
Within the NC National Guard Family Programs staff, Kristi
Wagner and I are YOUR Child and Youth Team here to
serve you. Please feel free to call/email if we can help you
and if you have suggestions on ways we can better
support your children. We can support you with Army Fee
Assistance issues, Exceptional Family
Member challenges and support you
and your children with any needs.
Alice Dean
Lead Child and Youth Coordinator
A Message From The
Child and Youth Team
FAFSA Day is an annual event sponsored by the
College Foundation of North Carolina, the North
Carolina Association of Student Financial Aid
Administrators and the State Employees Credit
Union. On this day only, college financial aid
officers and other volunteers will help students
of all ages complete their
Free Application for
Federal Student Aid
(FAFSA) forms. Locations
for this event include
college campuses and SECU
branch offices in all one
hundred counties of the
state.
The FAFSA is required to be considered for all
federal and most state student financial aid,
such as the Pell Grant and state grants and
scholarships. These can be used to assist
students attending community college and four-
year colleges and universities.
Last year during this event, more than 4,500
North Carolina high school students and parents
received free assistance. Since it is a
requirement during FAFSA Day for participants
to bring federal 1040 tax forms for 2014, it is
very important to file taxes early. It is also
required that each student and one parent obtain
a Personal Identification Number (PIN) prior to
FAFSA Day from the Department of Education.
FAFSA Day takes place before most college
deadlines for financial aid applications. It is
recommended that anyone interested in applying
for college financial aid should contact the
college directly to make sure the deadlines are
not earlier than February 28. If deadlines are
scheduled before FAFSA Day, forms should be
submitted to the school before that date,
without waiting to apply at the event.
To speed up the process, there will be a Web
worksheet available to complete and take with
you to FAFSA Day. This worksheet will be
available online after January 1, 2015.
To register for FAFSA Day, to get more
information about the requirements or to find
out where an event is
being held in your area,
log onto www.cfnc.org/
fafsaday
FAFSA (Free Application for Federal Student Aid) Day
Saturday, February 28
Child and Youth Team
Alice Dean Lead Child and Youth Coordinator
1-800-621-4136 Ext 12548 [email protected]
Kristi Wagner Child and Youth Coordinator 1-800-621-4136 Ext 14761 [email protected]
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8 Activities for Parents & Their Teens
At times, the relationship between you and your
teen may seem strained with busy schedules and
your teen's increasing independence. You may want
to find ways to reconnect with your teen simply to
catch up or to spend quality time together before or
after a major event, like a deployment, a move, the
beginning or end of a school year, or even your
teen's graduation. Consider some of the following
activities as ways to have fun and strengthen the
relationship between the two of you. Remember to
choose activities that interest your teen and plan
ahead to avoid scheduling hiccups.
Night on the town. Treat your teen to dinner at a
favorite restaurant and a movie, concert, play or
musical, or other fun activity that interests you
both. Keep it light and fun, or discuss issues or
upcoming events. Either way, give your teen your
full attention.
Day at the park. Pack a lunch or reserve a grill and
head to the park. Venture down a walking trail,
swim, bike, fish or play a sport. For a little extra
adventure, clear a weekend and pitch a tent at a
nearby campground. Check out your local
Installation or community park facilities, and
arrange some time for fun in the sun with your
teen!
Construction project. Bond with your teen while
introducing a new skill by building or remodeling
something for your home, like bookshelves, TV stand
or table. You don't have to start from scratch; you
can make a project of simply changing paint colors
or tearing up old flooring. Let your teen help each
step of the way, from planning to admiring the
finished product together.
Parent-teen family garden. Revive your family
garden or start one from scratch. Team up with
your teen to plan a budget, select plants, make your
purchases and then clear a Saturday. Divide upkeep
responsibilities to keep the garden beautiful all year
long.
Movie marathon. Select several favorite movies or
new releases and gather the family for a night of
fun. Don't forget the popcorn!
Parent-teen book group. If you and your teen share
a love of reading, read together! Extend the
invitation to other parents and teens, if you wish,
but give your teen the ability to invite group
members and select some of the books. Be sure to
set ground rules, such as respecting everyone's
opinion during discussions, and establish timelines
for reading progress.
Game or puzzle night. Games and puzzles can be a
great way to interact with your teen and have fun
at the same time. For a full game night, try
allowing each family member to select a game and
decide in advance whether you'll keep score or play
just for fun.
Cook a meal together. Plan and prepare a meal
together. Stick to a theme, make some of your
favorite foods or decide to try new foods. Invite
other friends and family members to dinner if you
like, or make it a special time just for the two of
you.
For more information about connecting with your teen, check
out the Children, Youth and Teens page at
www.militaryonesource.com.
NC
NG
Teen
Cou
ncil
Meet other military teens
Develop leadership skills
Give back to the community
Demonstrate teamwork
Challenge yourself
Get involved
NCNG Teen Council meets monthly during the school year in several locations including Raleigh,
Greensboro, Charlotte and Wilmington. For more information contact Alice Dean @ 1-800-621-4136 ext 12548 /[email protected]
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Buncombe County Veteran
Council
Asheville, NC
Henderson County 4-H
Hendersonville, NC
St. Barnabas Catholic Church
Arden, NC
Trinity Baptist Church
Asheville, NC
American Legion Post 47
Waynesville, NC
Army Strong Community
Center
Brevard, NC
State Employees Credit Union
Hendersonville, NC
USBORNE Books & More
Hendersonville, NC
VFW Post 5206
Hendersonville, NC
American Legion Post 7
Henderson, NC
First United Methodist Church
of Hendersonville
Polk County 4-H
Columbus, NC
Buncombe County 4-H
Asheville, NC
Western NC Veterans Council
Sylva, NC
Caldwell County 4-H
Lenoir, NC
Yokefellow Christian Services
Center
Lenoir, NC
Gamewell Parks and Rec
Lenoir, NC
Mulberry Parks and Rec
Lenoir, NC
SAM’s Club
Hickory, NC
William B. Shuford Mill Parks
and Recreation
Granite Falls, NC
Tri County DAV/DAVA
Chapter 6 and VFW 5381
Hudson, NC
American Legion Post 392
Hudson, NC
VFW Post 1142
Wilkesboro, NC
VFW Post 2031 Ladies Aux
Statesville, NC
DAV Post 90
Boone, NC
DAV Post 34
Hickory, NC
First United Methodist Church
Taylorsville, NC
Western Piedmont Council of
Government
Hickory, NC
NC Association of CPAs
Morrisville, NC
Bemis Manufacturing Office
Lenoir, NC
Little River Pavillion Store
Little River, SC
Shallotte Crossing
Shallotte, NC
Myrtle Grove Shopping Center
Wilmington, NC
Many generous organizations and individuals reached out to the Family Programs office this past year
in order to help us help NCNG Servicemembers and their Families. We would like to take this time to
recognize some of those organizations and individuals for their continued support and generosity.
A Big Thank You!
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Landfall Center
Wilmington, NC
University Commons
Wilmington, NC
The Shoppes at Westgate
Leland, NC
Tidewater Plaza
Southport, NC
Coastal Carolina Commons
Wallace, NC
Hampstead Town Center
Hampstead, NC
Step Up For Soldiers
Carolina Beach, NC
Paul W. Siverson
Sergeant Major (RET) USMC
Jacksonville, NC
Masonboro Golf League
Wilmington, NC
Kathleen Hillicke
Wilmington, NC
New Hanover County
Veterans Council
Wilmington, NC
Matthew Ticcino
Wilmington, NC
Northside Baptist Church
Wilmington, NC
Elevation Church
Charlotte, NC
Military Lifestyle Charitable
Foundation
Huntersville, NC
The Respite: Centre for Hope
and Grief
Charlotte, NC
Eagle Rock Camp
Denver, NC
Charlotte Bridge Home
Charlotte, NC
Military Pathways
Charlotte, NC
Patriot Charities
Charlotte, NC
Giving Tree Realty
Charlotte, NC
Johnson and Wales University
Charlotte, NC
Patriots Path
Charlotte, NC
Mecklenburg County
Veterans Services
Charlotte, NC
Purple Heart Homes
Statesville, NC
Chick Fil A
Winston-Salem, NC
Elks Lodge #602
Greensboro, NC
Elks Lodge Riders #602
Greensboro, NC
Operation North State
Winston-Salem, NC
Legion Riders Cone Post 386
Greensboro, NC
American Legion Cone Post 386
Greensboro, NC
Guilford County Cooperative
Extension 4-H
Greensboro, NC
Raleigh Mobile Anesthesiologist
of the Carolinas
Raleigh, NC
Pleasant Grove UMC
Raleigh, NC
Family Ties
Cary, NC
Hope Community Church
Raleigh, NC
Quest Academy
Raleigh, NC
Oxford United Methodist Men’s
Club
Oxford, NC
Raleigh Elks Lodge #735
Raleigh, NC
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Royal Electric
Clinton, NC
Dr. John Hardy
Oxford, NC
Twilford Funeral Homes
Elizabeth City, NC
Mission Hospital Materials
Management
Asheville, NC
Southern Caswell Ruitan Club
Yanceyville, NC
Wake County Cooperative
Extension 4-H
Raleigh, NC
Pizza Hut– New Bern Ave.
Raleigh, NC
Military Mission in Action
Raleigh, NC
USO of North Carolina
Goodwill of North Carolina
Wells Fargo of North Carolina
John Deere
Operation Homefront
Packs for Patriots
Ayden, NC
American Red Cross
US Veterans Corps
Raleigh, NC
SAAF
Also, thank you to all of the
individuals who supported our 2014
Adopt an Angel Program.
Thank
You!
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Family Matters 2015 Visit us online at www.nc.ngb.army.mil/SS/FP/Pages/default.aspx
Like us on Facebook Search for NGNCFP
Please submit questions or comments to SSG Tammy Fowler
Family Assistance Centers
Family Assistance Centers are located across the State to provide assistance to ALL Military Service Members and their Families. If
you know of a Service Member or Military family that has a question or concern, please share our contact numbers, web site,
newsletter and Facebook Link. We are here to help.
East Flat Rock Unit Family Contact Center 2025 Spartanburg Hwy, 28726/(800) 621-4136 Rebekah Torres, Email: [email protected], Ext 10565 Charlotte Unit Family Contact Center 4240 West Blvd., 28208/(800) 621-4136 Carry Bandy, email: [email protected] Ext 14573 Anthony Moore, Email: TBA, Ext 14547 Greensboro State Family Assistance Center 110 Franklin Blvd. 27401/(800) 621-4136 Lynn Stenson, Email: [email protected] Ext 15649 Greenville State Family Assistance Center 1401 N. Memorial Dr. 27834/(800) 621-4136 Kyle Snyder, Email: [email protected], Ext 11150 Lenoir State Family Assistance Center 1535 Beecher Anderson Rd. 28645/(800) 621-4136 Frances Johnson, Email: [email protected] Ext 11242 Raleigh Unit Family Contact Center 4105 Reedy Creek Rd. 27607/(800) 621-4136 Lisa Faison, Email: [email protected], Ext 47100 Mark Woolbright, Email: [email protected], Ext 47102 JFHQ Unit Family Contact Center 1636 Gold Star Dr. 27607/(800) 621-4136 Wendi Bell, Email: [email protected], Ext 46078 Smithfield Unit Family Contact Center 406 Hospital Rd. 27577/(800) 621-4136 Abby Millsap, Email: [email protected] Ext 12784 Southern Pines Unit Family Contact Center 500 Morganton Rd. 28387/(800) 621-4136 Earlene Capps, Email: [email protected] Wilmington Unit Family Contact Center 2412 Infantry Rd. 28405/(800) 621-4136 Jim Marley, Email: [email protected] Winston-Salem Unit Family Contact Center 2000 Silas Creek Pkwy. 27103/(800) 621-4136 Sandy Harrison, Email: [email protected]
Statewide Support
NCNG Service Members and Families’ First Line of
Defense Call
1-855-322-3848
Military OneSource Here to help you with just
about any need, by phone or online. The service is
completely private and confidential, with few
exceptions.
www.militaryonesource.com (800) 342-9647
Family Readiness Support Assistants (800) 621-4136 Plus Extension
Raleigh Jason Pleasant [email protected] Ext 47017 Senior FRSA Charlotte Nikkie Newsome [email protected] Ext 14548 Clinton Sarah Strickland [email protected] Ext 14735 Goldsboro Darlette McCormick [email protected] Ext 15423
Greensboro Gloria Fields [email protected] Ext 15620 Morrisville George Lane [email protected] Ext 16313 Raleigh Norman Dean [email protected] Ext 46537