Expert to Coach

Conversations that Shift Performance

Organisational Development Conference16 May 2012

Jan Shine ~ Paullus ConsultancyJacquelyn Bownes ~ Catalyst Coaching & Development

Objectives for the Session

To explore how Coaching Conversations can be successfully incorporated into your

everyday practice to empower others to find their own solutions.

Discuss what is meant by ‘coaching’.

Introduce the ‘Instant Pay Off’ Coaching technique.

Practice using your coaching skills and receive

feedback.

Experience the power of coaching by working on

your own issue live.

What is Coaching?

‘An approach designed to help & support people to take responsibility for managing their own learning in

order to maximise their potential, develop their skills,

improve their performance.’ (Parsloe)

Why Use Coaching?

Awareness Responsibility

* Higher Productivity * Better Working Relationships

* Improved Communication * Better Decision Making

* Improved Confidence

The GROW Coaching Model

Goal Reality

Will Options

• agree topic for discussion

• agree specific objective of session

• set long-term aim if appropriate

• commit to action

• identify possible obstacles

• make steps specific and define timing

• agree support

• invite self-assessment

• offer specific examples of feedback

• avoid or check assumptions

• discard irrelevant history

• cover the full range of options

• pull suggestions from individual

• offer any suggestions very carefully

• ensure choices are made

‘Instant Pay Off’ Coaching Technique

1. ISSUE

2. IDEAL OUTCOME

3. BLOCKS

4. BRAINSTORM

- Coachee- Others- Situation

Coaching Skills Practice

In coaching trios:

Assume the roles of coach, coachee and observer.

Use the ‘Instant Pay Off’ coaching technique to

work on a real issue. Rotate so everyone has an opportunity to

experience each role. Allow 15 minutes for each ‘round’ - 10 mins coaching and 5 mins feedback.

Coaching Conversations ….

So, how was it for you?...

Some Final Hints & Tips

Look for appropriate opportunities to practise

your new skill Always ASK before TELL Hone your listening skills – spot the real issue

& play them back Craft your creative questioning skills Don’t be afraid of silence Support individuals to access other resources

Remember you don’t need to be the Expert to be a great Coach