erp consultant waleed helal
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- 1. Waleed Mohammed Kamel El Said Helal 104Amin Mostafa St,from mohamed askr st, el Zahraa st, Eastern Ain Shams ,Cairo , Egypt +202-24267956 (Egypt)+20103868402 (Saudi)+966545444208 firstname.lastname@example.org -Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of ERP consultation Implementer & PresalesCareer Objectives - Get an excellent level in the field of Business Solutions ERP. - Master different types of Business Solutions ERP studies - Work in a friendly and motivated environment that helps me to develop my skills.Employment history1. Senior AX Functional Consultant From 01/2011 Till nowat Columbus IT Saudi Arabia http://www.columbusit.comAX Module: ( Trade & Logistics/ Production/ Master Plan/CRM)Projects: 1- Al Harbi Holding ( SMG/Al Harbi/Wajhat) 2- Maadaniyah ( Masabik/Aslak/Mahawer/ETS)Job Description: -professional services (implementation Training Documentation). -ERP diagnostics -perform presales activities: such as client need assessment, presentations, demos, POCs, technical proposals -Perform After-sales activities: such as solution delivery project management,installation, implementation, customization, training, technical support
2. 1. Senior AX Consultant From 4/2010 To 12/2010- Swiss Garment Company-Arafa Holding Project: (Porinihttp://www.arafaholding.com/swissgarments Apparel & TextileProject)Module: (Financial / Trade & Logistics/ Production/ Master Plan) Job Description: -analyzing the business requirements to design required solution and configuring ERP system to meet the business needs -Ensure effective usage of application portfolio -Provide support and maintenance of ERP systems Microsoft Dynamics AX 2009 -IT Application incidents within a timely and efficient manor - Provide technical support to users on MS Dynamics AX and solve any issues/errors reported to helpdesk. - Ensures software integrity between objects on production environment and test environment - Create and Maintain all application2. Business Solutions Consultant (GP AX 2009 - BI ) From 12/2008 To 04/2010 At MEGACOMhttp://www.megacom-int.comAX Module: ( Trade & Logistics/ Production/ Master Plan/CRM)Projects: partners electronics 3E EL RASHEDY EL MEZAN Job Description: - Professional services (implementation Training Documentation).ERP diagnostics - perform presales activities: such as client need assessment, presentations, demos, POCs, technical proposals - Perform After-sales activities: such as solution delivery project management, installation, implementation, customization, training, technical support - Work closely with clients and partners technical teams to achieve assigned objectives.3. Trainee From Jan2007 to Dec2008 At Fujitsu MCIT Training on Microsoft Dynamics Great Plains 10.0Projects: WEMAA Courier Service4. Sales & Call Centre Manager From Dec2007 Nov2008 At AlMoasher for Stock Market Services (Al Awael Company) www.al-moasher.net 3. Job Description: - Controlling in bound and out bound calls by managing IVR configuration system. - Making call scenario, call process and work cycle in call centre - Make customization to CRM (ACT CRM) - Developing training plans for senior & junior team members. - Monitoring and develop action plan for each team member - Evaluating team performance. - Use all acquired skills from Speed Send training to maintain the professional customer service handling - Ensures efficient day-to-day operations of the call center through constant monitoring of CSR performance, proper functioning of equipment, seating arrangement and system availability. - Ensures that all call center members comply with department customer satisfaction standards and SLA.5. Senior Customer Care From 09/2006-12/2007 At Al Awael (IT House) www.alawael-it.comJob Description: - Responsible for clients kick off meeting to plan for the system and the process and collect data for making customization for the software. - Coordinating and planning projects with the manager Cairo Head office, and the others branches. - Taking the proper actions to solve technical issues with the Technical department. - Preparing reports concerning customers complaints. - Preparing reports concerning the business flow inside the department. - Improving the performance to gain customer satisfaction. - Conducting customer training courses.6. Customer Service Coordinator From 07/2003-09/2006At Ministry of State for administrative development Job Description:- Handling governmental customers complains.- Handling the customers database.7. Technical support From 07/2001-09/2006 At Golden Gate for computer services Job Description:- Technical support for computer components.- Handling customers inquires efficiently.Certificationsfor reference : https://mcp.microsoft.com/authenticate/validatemcp.aspxTranscript ID: 810893 4. Access Code: wmk4267956Category Training center CertificationsE-Con Salesand ProductColumbusIT 1. E-Con Sales and Product Configurator (ADD ON)Configurator Apparel &2. Porini Apparel & Textile (ADD ON) Porini Textile3. Microsoft Dynamics AX 2009 Trade & Logistics4. Microsoft Dynamics AX 2009 ProductionERP NEW Horizons5.Microsoft Dynamics AX 2009MicrosoftMaster planningDynamics6. Microsoft Dynamics AX 2009AX 2009Project accounting7. Microsoft Dynamics AX 2009Installation & Configuration Microsoft Egypt 8.Microsoft Dynamics AX Production process Industries ERP Fujitsu Training 9. Microsoft Certified Business ManagementMicrosoftCentreSolutions ProfessionalDynamicsa. Applications for Microsoft Dynamics GP 10.0Great plains i. Microsoft Dynamics GP Financialsii. Microsoft Dynamics GP Inventory & OrderProcessing iii. Microsoft Dynamics GP Report Writer iv. Microsoft Dynamics GP project seriesv. Microsoft Business Solutions - Great PlainsManufacturing Applications vi. Microsoft Business Solutions - Great Plainsfield service implementation10.Microsoft Certified Business Management Solutions Professionala. Installation & Configuration for Microsoft Dynamics GP 10.0 i. Microsoft Dynamics GP Installation &Configurationii. Microsoft Dynamics GP Modifier with VBA11.Microsoft Certified Technology Specialist SQL Server 2005a. TS: Microsoft SQL Server 2005 - Implementation and Maintenance 5. 12.Microsoft Certified IT Professional ( DatabaseAdministrator - Database Developer) a. Designing and Optimizing Data Access by UsingMicrosoft SQL Server 2005 b. Designing Database Solutions by UsingMicrosoft SQL Server 2005 c. Designing a Database Server Infrastructure byUsing Microsoft SQL Server 2005 d. Optimizing and Maintaining a DatabaseAdministration Solution by Using Microsoft SQLServer 2005 13.Modern advanced accounting 14.Accounting information systems (AIS) 15.Enterprise Resources Planning (ERPBusiness ICS-ITComplete- QLIKVIEW (Developer) www.qlikview.comintelligent (BI) - QLIKVIEW (Professional )Business Fujitsu TrainingPlan your own DevelopingcoursesCentreUnderstanding leadership Project management Persuading with numbers Giving presentations Report writing Working in Team Customer Services Starting the Sales Creating your sales planBusiness Bedaya Foundation Communication skills - time management -7 Habits -coursesFor DevelopingEmotional intelligent - Creative thinking Human ResourceIT Skills 6. CategoryDetailsDatabase Microsoft SQL Server 2000 & 2005 Microsoft accessPlatforms MS-DOS 6.22 Microsoft Windows operating systems from 3.11 to latest windows. Microsoft Windows Server 2003.Networks Capability of building & administrating a server(s) handling all theservices, ensuring the stability & the flexibility at the same time. Wire and wireless networks infrastructure Microsoft Internet Information Service (IIS Server) Microsoft Internet Security and Acceleration Server (ISA Server)Hard IBM x Series Servers.ware Configure DSL routers including firewall configuration. Configure and secure wireless Access Pointes.Microsoft Microsoft Office XP, 2003 and 2007products Symantec PC Anywhere, Net Support, Remote Assistance MS-Project 2007 MS-Visio 2007CRM CRM (ACT 2008 a system analyst for CRMGraphics Adobe Photoshop9, Adobe Premiere 5.5 and other programsSoft Skills - Strong planning, organizational and task prioritizing skills - Diplomacy and flexibility - Problem solving - Good communication skillsLanguage Skills:ArabicNativeEnglish Fluent(speak, read and write).FrenchBeginner(level 3) AT LCSE 7. Personal dataGender: MaleDate of Birth:9th February 1980Place of Birth: Cairo, Egypt.Nationality:EgyptianReligion: MuslimMartial statues:marriedIdentify card no: 1 04851Military service: completed.Education-Bachelor "Faculty of Education and arts" May 2001. Ain - Shams University Faculty of Education.English departmentHard WorkerNote: - Id like to join your respective institute to increase my experience, and feel thatI can add value to your respective teamwork.Many thanks Waleed HelalHint: If you have any further questions, please do not hesitate to call or email me.