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ENVIRONMENTAL MANAGEMENT BUREAU

CITIZEN’S CHARTER

2019 st Edition)

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I. Mandate:

The EMB is a line bureau by virtue of Section 34 of the Philippine Clean Air Act of 1999 (RA 8749). The Bureau is mandated to implement on a nationwide scale the six (6) important environmental laws, to wit:

• Environmental Impact Assessment Law (PD 1586) • Toxic Substances and Hazardous Waste Management Act (RA 6969) • Clean Air Act Of 1999 (RA 8749) • Ecological Solid Waste Management Act (RA 9003) • Clean Water Act (RA 9275) • Environmental Awareness and Education Act Of 2009 (RA 9512)

II. Vision:

A nation empowered to protect our finite natural resources, attuned to the pursuit of sustainable

development, for a clean and healthy environment the enhances the Filipino Quality of life for

present and future generations.

III. Mission:

To protect, restore and enhance environmental quality towards good public health,

environmental integrity and economic viability.

IV. Service Pledge:

We pledge to achieve quality environment and sustainable natural resources through good

governance and high degree of professionalism, in consideration of our stakeholders and in

accordance with pertinent laws, rules and regulations.

We pledge to attend to all applicants or requesting parties who are within the premises of the

office or agency concerned prior to the end of official working hours and during lunch break.

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V. List of Services

REGION 6

External Services Certificate of Non-Coverage (Category D) Chemical Control Order (CCO) Registration for Mercury, Cyanide, Asbestos, ODS

Chemical Control Order (CCO) Registration - PCBs

Complaints on Environmental Issues or Concerns Complaints on EMB Employees including Violations of RA 11032

Hazardous Waste Generator Registration Notice to Proceed for Dismantling of Asbestos-Containing Materials

Permit to Operate Air Pollution Sources and Corresponding Air Pollution Control Facilities (New)

Permit to Operate Air Pollution Sources and Corresponding Air Pollution Control Facilities (Renewal)

Permit to Transport

Pollution Control Officer (PCO) Accreditation Transporter Registration Certificate (New)

Wastewater Discharge Permit (New) Wastewater Discharge Permit (Renewal)

Internal Services

REQUESTS FOR DOCUMENTS AND CLEARANCES

PREPARATION OF ANNUAL PROCUREMENT PLAN

CHECK OR GENERATED CHECK DETAILS RELEASING OVER THE

COUNTER

DELIVERY OF CHECK OR GENERATED CHECK DETAILS

PAYMENT OF CHECK OR GENERATED CHECK DETAILS OUTSIDE

REGION VI

PROCESSING OF COLLECTIONS

DISPOSAL OF UNSERVICEABLE EQUIPMENT AND OTHER PROPERTY THRU PUBLIC BIDDING/PUBLIC AUCTION

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Regional Offices

External Services

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SERVICE NAME: CHEMICAL CONTROL ORDE APPLICATION (MERCURY, CYANIDE & ASBESTOS)

Description of the Service: Highly Technical

Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION

Classification: Highly Technical

Type of Transaction: G2G — Government to Government,

G2B — Government to Business

Who May Avail: Users

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Result of air monitoring data (for asbestos)

EMB REGIONAL OFFICE

2. Process flow chart and type of activity exposed to the chemical

3. Process flow chart (for manufacturers and waste service providers)

4. Previous Certificate of Registration

5. Photo documentation of the plant’s operation, storage facilities and others

6. Pertinent Environmental Permits

7. Official Receipt

8. Notarized Application

9. Certification of liabilities of parties to compensate for for damage to properties and life in case of emergencies & accidents

10. Bill of Lading of all shipments per year (for importers)

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CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING

TIME

PERSON RESPONSIBLE

Client acess

www.emb.gov.ph and

locates CCO

Chemical Control

Order to acess the

registration website.

Client registers for the

Online Permitting and

Monitoring System.

After accomplishing

the information

needed, client prints

out the accomplished

application form, let it

be notarized and

present to the EMB

Regional Office for

payment.

Preliminary screening

and assigned to Case

Handler 30 mins Administrator

Review and evaluate application with necessary requirements. If incomplete, return application to applicant for updating. If Complete endorse to Section Chief

13 working days Case Handler

Client opens and

addresses the lacking

requirements, then

submits the

application with

proper attachments

and information

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Preparation of billing statement

Registration for chemicals

under CCO

(AO No. 2016-28)

New Php 2,800.00

Renewal Php 2,000.00

PD 1856 Php 10.00 Doc. Stamp Php 30.00

30 mins Case Handler

Section Chief conducts further evaluation together with the evaluation report. If found incomplete, return to Case Handler with comments. (Return to Step 2) If Complete endorse to Division Chief

2 days Section Chief

Division Chief of CPD conducts final evaluation / review of online application. If incomplete or need additional requirement, return to Case Handler. ((Return to Step 2) If complete, endorse to Regional Director for Approval

2 days Division Chief

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Endorsed to Regional Director for final decision of approval or denial of CCO Registration

2 days Regional Director

Updated database 30 mins Case Handler

Client download CCO Registration Certificate

Client prints out the

approved CCO RC

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SERVICE NAME: CHEMICAL CONTROL ORDER APPLICATION (OZONE DEPLETING SUBSTANCES)






Who May Avail: Dealers, Re-sellers and Retailers of ODS


11. Photocopy of DTI Certificate of Business Name Registration and certificate of Accreditation/SEC Articles of Incorporation, if any

EMB REGIONAL OFFICE

12. Photocopy of business/mayor’s permit

13. Official Receipt

14. Notarized Application Form

15. Description of the applicant’s handling procedures, safety precautions and emergency response for the chemical

16. Copy of the Safety and Data Sheet (SDS)

17. Company Profile

18. Certificate of Training on Handling Chemicals from TESDA/EMB/importers/distributor

19. Certificate of Attendance on Ozone Science and CCO for ODS

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TIME

PERSON RESPONSIBLE

Client acess

www.emb.gov.ph and

locates CCO

Chemical Control

Order to acess the

registration website.

Client registers for the

Online Permitting and

Monitoring System.

After accomplishing

the information

needed, client prints

out the accomplished

application form, let it

be notarized and

present to the EMB

Regional Office for

payment.

Preliminary screening

and assigned to Case

Handler 30 mins Administrator

Review and evaluate application with necessary requirements. If incomplete, return application to applicant for updating. If Complete endorse to Section Chief


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Client opens and

addresses the lacking

requirements, then

submits the

application with

proper attachments

and information


Registration of Dealers, Re-

sellers and Retailers of ODS

(MC No. 2005-23)

Sole

Proprietorship

New:

Php 1,350.00

Renewal/

Amendment:

Php 870.00

Corporation/

Partnership:

New:

Php 2,250.00

Renewal/

Amendment: Php

1,450.00



Section Chief conducts further evaluation together with the evaluation report. If found incomplete, return to Case Handler with comments. (Return to Step 2) If Complete endorse to Division Chief


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Division Chief of CPD conducts final evaluation / review of online application. If incomplete or need additional requirement, return to Case Handler. ((Return to Step 2) If complete, endorse to Regional Director for Approval


Endorsed to Regional Director for final decision of approval or denial of CCO Registration


Updated database 30 mins Case Handler

Client download CCO Registration Certificate

Client prints out the

approved CCO RC

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SERVICE NAME: CHEMICAL CONTROL ORDER APPLICATION (POLYCHLORINATED BIPHENYLS)



TIME

PERSON RESPONSIBLE

Clients / applicants

submit the required

documents

Review of documents

submitted based on the

checklist requirement 30 mins Case Handler


Registration for chemicals

under CCO

(AO No. 2016-28)

New Php

2,800.00

Amendment Php

2,000.00







Who May Avail: Users


20. Manual Chemical Control Order Form

EMB REGIONAL OFFICE 21. PCB Waste Inventory Listing

22. Equipment Inform Form

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Stamped received and affix date and record OR in the logbook

Case Handler

Conduct desk review or site validation if necessary, prepare and submit report and prepared draft survey and draft Certificate. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.

13 days Case Handler

Conduct preliminary review of prepared evaluation report/survey and draft the Registration Certificate if incomplete return to Case Handler, if compete affixed initial and endorsed to Chief, CPD for final review.


Conduct final review of prepared evaluation report/survey and draft the Registration Certificate, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.


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Final decision for approval/denial of Registration Certificate by the Regional Director


For approved CCO Registration, marked date of approval and encode in the data base and scanned copy of Certificate. For denial, case handler prepared denial letter stating the ground for denial

30 mins

Database Management

Officer

SERVICE NAME: CNC APPLICATION FOR CATEGORY C PROJECTS

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Description of the Service: Complex

CLIENTS STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit duly filled-up application for CNC Category C Projects

The case handler conducts substantive review of the CNC application to validate the project Category and completeness of requirements. If the project is classified as an Environmental Enhancement Project and complete requirements are submitted: The case handler prepares billing statement for the payment of processing fee by the proponent. If the requirements are not complete: The case handler returns the application to the client for submission of lacking requirements.

1 working day Case Handler

Pay the processing fee. Upon show of receipt of the filing fee, the case handler accepts and reviews the CNC application and prepares draft CNC to be forwarded to the Section Chief

Php 1,030


The Section Chief conducts preliminary review and evaluation of the draft CNC to be endorsed for approval to the Division Chief.

1 working day Section Chief


Classification: Complex

Type of Transaction: G2G — Government to Government, G2B — Government to Business

Who May Avail: Private and Public Entity


Site Development Plan Proponent

CNC Application Form EMB R6

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The Division Chief conducts final review and evaluation of the draft CNC to be endorsed for approval to the Regional Director.

1 working day Division Chief

The Regional Director approves the CNC application.

1 working day Regional Director

Proponent secure amended CNC from the Office

Proponent

TOTAL Php 1,070

7 working days

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SERVICE NAME: ONLINE CNC APPLICATION



PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to http://emb.gov.ph 2. Click CNC Online; you will be

directed to the next screen 3. Click “Online Application for

Certificate of Non-Coverage” 4. Click “Verify the Coverage of

your Project and Submit CNC Application Online”

5. Enter Project Location 6. Click NO for “Do you consider

your project as Environmental Enhancement”

7. Click, “Click here to add Project Component”

8. Key in project keyword (i.e. subdivision, resort, road) and click SEARCH

9. Choose Category, enter Actual Project Size (check limiters i.e. should be in hectare, kilometres, etc)

10. Click the Save Button 11. Click Next Step 12. Click NO for all 3 questions.

Click Next Step. 13. Click Apply for CNC 14. Complete all fields. Encode all

necessary information.

The case handler conducts substantive review of the CNC online application to verify the project Category and completeness of requirements submitted. If the requirements are not complete: The case handler prepares evaluation report identifying the lacking requirements to be submitted and returns the application to the client. The case handler prepares draft Denial Letter if the project is not considered as Category D or if duplicate application

Php 1,070







Site Development Plan Proponent

Valid ID Proponent

http://emb.gov.ph/

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15. Upload scanned SITE DEVELOPMENT PLAN by using the Choose File button. (should be in PDF format; file size should be less than 5MB)

16. Click “Submit this application” Click OK to confirm online application.

17. Click Print Order of Payment Form

18. Print this form in 3 copies. (Take Note of the Application Reference No.)

19. Pay to any Land Bank of the Philippines Branch nearest you (Php 1,140 – Processing Fee). FOLLOW INSTRUCTIONS IN THE PRINTED FORM

20. After payment, secure tellers validation. (ONCOLL Payment Slip)

21. Log in again to http://emb.gov.ph and Click CNC-online application

22. Click Update Payment or Track Status of your CNC Application

23. Enter Application Reference No. Make sure all characters are encoded correctly including dashes

24. Click Verify 25. Enter needed information,

upload scanned copy of Government issued ID, and Bank Receipt (PDF format) Click Update Payment

The Division Chief conducts final review and evaluation of the draft CNC or denial letter to be endorsed for approval by the Regional Director.

2 working days Division Chief

The Regional Director approves the CNC application or Denial Letter.

2 working days Regional Director

Download the approved CNC online using the Application Reference Number

Proponent

TOTAL Php

1,070 7 working days

SERVICE NAME: ECC AMENDMENT (MINOR)

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CLIENTS STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit letter request for amendment stating the nature of request and applicable requirement

Conducts procedural review for the completeness and relevance of documents submitted. If the complete requirements have been submitted: The case handler prepares billing statement for the payment of processing fee by the proponent. If the requirements are not complete: The case handler returns the application to the client for submission of lacking requirements


Payment of the processing fee

Upon show of receipt, case handler prepares evaluation report and draft amended ECC to be forwarded to Section Chief for review.

Php 1,030 2 working days Case Handler

Conducts review of Evaluation Report and draft ECC amendment/denial letter and forwards to Division Chief for final review.

1 working days Section Chief




Who May Avail: Private and Public Entity with existing ECC


Letter Request with nature of amendment Proponent

Proof of transfer of ownership, if applicable Proponent/ECC holder

Amended SEC Registration, for change of name SEC

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Recommends approval of draft ECC amendment or denial letter to Regional Director.


The Regional Director approves the ECC amendment and denial letter.


Secure approved amended ECC from the Office

Proponent

TOTAL Php 1,030 7 working days

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SERVICE NAME: ONLINE ECC APPLICATION







DTI/SEC/CDA- If Government Owned, Valid ID will Suffice Proponent

Authorization letter of the Proponent Proponent

Valid ID of the Proponent Proponent

Geotagged photographs of project site (taken for last 30 days) GPS map Camera/Camera Compass

Topographic Map of Impact/affected areas (at least 1km from project boundaries) Google Earth

Certification from LGU on the Compatibility of proposed project with existing land use plan (i.e. Zoning Certificate, Locational Clearance, etc.)

CPDO/MPDO/LGU

Site Development Plan and/or Vicinity Map signed by registered professionals Proponent

Project/Plan Layout signed by registered professionals Proponent

Schematic Diagram of Wastewater Treatment facility Schematic Diagram of air Pollution Control Facility

Proponent

Organizational Chart with in charge on environmental concerns Proponent

Proof of Authority over the project site (land title, lease contract, deed of absolute sale, etc.) Registry of Deeds/ PENRO

Affidavit of No Complaint (issued by proponent and must be notarized) Proponent

For Subdivisions and Buildings 4-storey and above, attach Geohazard Identification Report (GIR)

MGB

SYSTEM GENERATED FILES: Project Description (downloadable) Environmental Impact and Management Plan (fillable) Abandonment/Decommissioning/Rehabilitation Information (fillable) Duly accomplished Project Environmental Monitoring and Audit Prioritization Scheme (PEMAPS) Questionnaire (fillable) Project Components and Operation Information (fillable) IEE Checklist Sworn Statement (auto generated file)-to be signed & notarized Duly notarized Accountability Statement of Proponent (auto generated file)-to be signed & notarized

www.emb.gov.ph Online ECC application

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PROCESSING TIME

PERSON RESPONSIBLE

1. Log on to http://emb.gov.ph

2. Scroll down the page and look for the “ECC Online” icon

3. On the screen at the middle right corner, please click ECC Online *if in case, you will be prompted that “Your connection is not private” click “Advanced” and then click “Proceed to 119.92.161.21 (unsafe)”

4. Click “Sign up now” 5. Check appropriate boxes 6. Fill up project information and

attach files as follows: DTI/SEC/CDA- IF

GOVERNMENT OWNED, VALID ID WILL SUFFICE

Authorization letter of the Proponent

Valid ID of the Proponent *if account registration is successful,

proceed to ECC online application

7. Log in to your account 8. Click “New Application” for the

formal application of the ECC 9. Click “NO” for questions under

“Existing ECC” 10. For Project Type, input

keyword (i.e. Road, Poultry, etc.) and provide the area/capacity/production rate

11. In the Project Geographical Information, click “Add Polygon” input coordinates,


for BORACAY applications: CENRO certification on status of project area if Alienable and Disposable or Timberland Certificate of Compliance (CoC) on 25+5 meters easement and/or 15 meters road easement from centreline DOT endorsement (for new projects)

PENRO Boracay/ CENRO Boracay/DOT

http://emb.gov.ph/

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12. click “Add point” enter corner 2 and so on until you have at least 4 corners * specify accurate geo coordinates per point indicated in the survey plan and land title (coordinates must be in a WGS 84 format) (degrees, minutes, seconds format)

10. At the end of the process, attach and upload all attachments as follows:

SYSTEM GENERATED FILES:

Project Description (downloadable)

Environmental Impact and Management Plan (fillable)

-Abandonment/Decomm issioning/Rehabilitation Information (fillable)

-Duly accomplished Project

Environmental Monitoring and Audit Prioritization Scheme (PEMAPS)

-Questionnaire (fillable)

-Project Components and Operation Information (fillable) -IEE Checklist Sworn Statement (auto generated file)-to be signed & notarized

-Duly notarized Accountability Statement of Proponent (auto generated file)-to be signed & notarized

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TO BE PROVIDED BY PROPONENT:

-Geotagged photographs of

project site (taken for last 30

days)---- (GPS map

Camera/Camera Compass)

-Topographic Map of

Impact/affected areas (at least

1km from project boundaries)

----- (Google Earth)

-Certification from LGU on the Compatibility of proposed

project with existing land use plan (i.e. Zoning Certificate, Locational Clearance, etc.)

-Site Development Plan

and/or Vicinity Map signed by

registered professionals

Project/Plan Layout signed by

registered professionals

-Schematic Diagram of

Wastewater Treatment facility

Schematic Diagram of air

Pollution Control Facility

-Organizational Chart of in

charge on environmental

concerns

-Proof of Authority over the

project site (land title, lease

contract, deed of absolute

sale, etc.)

-Affidavit of No Complaint

(issued by proponent and

must be notarized)

Others: For Subdivisions and Buildings

4-storey and above, attach Geohazard

Identification Report (GIR)

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If successful, a prompt will appear

indicating that the application had

been successfully submitted FOR

SCREENING.

Receives ECC application for Category B Projects submitted online and forwards to the assigned case handler.

1 working days Chief, EIA Section

Conducts substantive review of the ECC application to validate the project Category and completeness of requirements. If the requirements are not complete: The case handler prepares the Evaluation Report identifying the required lacking documents/information to be forwarded to the Section Chief for review and evaluation. If the project is classified as Category B and complete requirements are submitted: Returns the application to the proponent with attached Order of Payment.

6 working days Case Handler and

Chief, EIA Section

Print the order of payment form and pay at any LANDBANK Branch and attach the scanned copy of the ONCOLL PAYMENT SLIP.

Validates the bank receipt and prepares evaluation report and draft ECC to be forwarded to the Section Chief for preliminary review.

Php 5,070

7 working days Case Handler and

Chief, EIA Section

The Section Chief, conducts preliminary review of the evaluation report and draft ECC or denial letter prepared by the case handler and if documents are conforming, forwards the ECC application to the Division chief for final review; For incomplete documents, the Section Chief reviews the application and returns it to the case handler recommending to require the proponent to comply the lacking documents/information.

2 working days EIA Section Chief

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The Division Chief conducts final review of the evaluation report and draft ECC or denial letter to be endorsed for approval by the Regional Director.


The Regional Director approves the CNC application or Denial Letter. The approved ECC is forwarded to the proponent for notarization


Download approved ECC using the proponent’s username and password.

Proponent

TOTAL Php

5,070 20 working days

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SERVICE NAME: HAZARDOUS WASTE GENERATO REGISTRATION






Who May Avail: Owners of industrial, commercial & institutional facilities generating Hazardous Waste


23. Official Letter of Request

EMB REGIONAL OFFICE

24. Duly notarized affidavit attesting to the truth, accuracy and genuineness of all information, documents and records contained and attached in the application

25. Mass balance of manufacturing process

26. Description of existing waste management plan

27. Accomplished HW Generator Registration form (HWM Form A ver.2018)

28. Analysis of waste(s)

29. Other relevant information e.g. planned changes in production process or output, comparison with related operation

30. Copy of Environmental Compliance Certificate (ECC)/Certificate of Non-Coverage (CNC)

31. Copy of Valid Permit to Operate (if applicable)

32. Copy of Valid Discharge Permit (if applicable)

33. Pollution Control Officer accreditation certificate

34. Contingency and Emergency Plan

35. Photographs of the hazardous waste storage area

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TIME

PERSON RESPONSIBLE

Client visits the New

EMB Region VI

Building located at

FMS Compound,

Parola, Iloilo City,

Iloilo or the PEMU

Office at Bacolod

located at No. 1

Luzuriaga St., Brgy

13, Bacolod City,

Negros Occidental.

Review of documents


checklist requirement

Return documents to

the client if the

documents are

incomplete

If complete prepare

billing statement

30 min Case handler

Prepare billing statement

Registration of Hazardous

Waste Generator

(AO No. 2016-28)

Reg.

Fee

Php 1,000.00

PD 1856

Php 10.00

Doc. Stamp

Php 30.00

Payment of which will be paid in the EMB Region VI

or PEMU Negros Office

30 min Case handler


30 min Case handler

30

Conduct desk review or site validation if necessary, prepare and submit report and prepared draft survey and draft Certificate. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.

13 days Case handler

Conduct preliminary review of prepared evaluation report/survey and draft the Hazardous Waste Generator Registration Certificate if incomplete return to Case Handler, if complete affixed initial and endorsed to Chief, CPD for final review.

2 days

Chemical and Hazardous

Permitting Section Chief

Conduct final review of prepared evaluation report/survey and draft the Hazardous Waste Generator Registration Certificate, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.

2 days CPD Chief

Final decision for approval/denial of HWG RC


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SERVICE NAME: PERMIT TO TRANSPORT APPLICATION

For approved HWG RC, marked date of approval and encode in the data base and scanned copy of Certificate. For denial, case handler prepared denial letter stating the ground for denial

30 mins Database

Management Officer

Claim Hazardous Waste ID

Releases approved HWG RC/issue the denial letter

Records Section

32






Who May Avail: Owners of industrial, commercial & institutional facilities generating Hazardous Waste


36. Hazardous Waste Generator Certificate

EMB REGIONAL OFFICE

37. Notarized Memorandum of Agreement/Affidavit of Undertaking/Service Agreement between HW Generator, TSD Facility and HW Transporter

38. Material Safety Data Sheet

39. Result of Laboratory Analysis

40. Transporter Registration Certificate

41. Transporter Management Plan

42. Schedule of Hauling/Transport of wastes

43. Route of Transport

44. TSD Registration Certificate

45. Permit to Operate of TSD

46. Discharge Permit of TSD

47. Environmental Compliance Certificate

48. (ECC) of TSD

33


TIME

PERSON RESPONSIBLE

Client visits the New

EMB Region VI

Building located at

FMS Compound,

Parola, Iloilo City,

Iloilo or the PEMU

Office at Bacolod

located at No. 1

Luzuriaga St., Brgy

13, Bacolod City,

Negros Occidental.

Review of documents


checklist requirement

Return documents to the

client if the documents

are incomplete

If complete prepare

billing statement

30 min Case handler

Prepare billing statement

Permit to

Transport

Php 1,000.00

per Hazardous

Waste

Category

PD 1856 Php 10.00

Doc. Stamp Php 30.00

30 min Case handler


30 min Case handler

Payment of which will be

paid at EMB Regional VI

Office and PEMU

Negros Office

Permit to Transport

(AO No. 2016-28)

34

Conduct review/completeness of the documents submitted, prepare and submit draft Permit to Transport. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.

13 days Case handler

Conduct preliminary review/completeness of the documents submitted and draft Permit to Transport, if incomplete return to Case Handler, if compete affixed initial and endorsed to Chief, CPD for final review.

2 days

Chemical and Hazardous

Permitting Section Chief

Conduct preliminary review/completeness of the documents submitted and draft Permit to Transport, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.

2 days CPD Chief

Final decision for approval/denial of Permit to Transport


35

For approved Permit to Transport, marked date of approval and encode date approved in the data base (log book) and scanned copy of Permit. For denial, case handler prepared denial letter stating the ground for denial

30 mins Database

Management Officer

Claim the Permit to Transport

Records Section

36

SERVICE NAME: CERTIFICATION FOR ENVIRONMENTAL

MANAGEMENT AND COMMUNITY RELATIONS RECORD

(CEMCRR) – WITH VALID MMT / INSPECTION REPORT

Description of Service: This Certificate is issued to permittee of mining

projects as pre-requisite for the issuance of CEMCRR from Mines and

Geosciences Bureau. This serves as their proof of no existing/unsettled

violation/s to Environmental Compliance Certificate issued by EMB.

Office or Division: EMB Regional Office 6 – Environmental Monitoring and Enforcement Division (EMED)

Classification: Simple

Type of Transaction: G2G – Government to Government

Who May Avail: Mining Projects Operators


1. CEMCRR Request EMB 6 Office, to be filled up by applicant

2. Order of Fine (if with unsettled violation) From Legal Section

3. Official Receipt (if with fines) From Cashier’s Office

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Fill-up and submit CEMCRR Request.

***make sure to secure Order of Payment that will be issued

Screening of request if data needed is complete. Prepares Billing Statement

None 10 minutes Screening Officer

Preparation of Order of Payment

None 10 minutes Accounting Clerk

2.Payment of CEMCRR Fee

Issuance of Official Receipt 200.00 10 minutes Cashier

3.Submit proof of payment to Records Section

Accepts Request and copy of OR

None 10 minutes Records

3.1 Routing to Monitoring Section

None 4 hours Records

3.2 Evaluate case history

of the project. None 1 hour

EMED Personnel In-Charge

37

3.3 Prepares CEMCRR None 20 minutes EMED Personnel In-

Charge

3.4 Recommends approval None 10 minutes EMED Chief

3.5 Approves CEMCRR None 1 day Regional Director

4. Claims CEMCRR Release CEMCRR with attached inspection report


4.1 Files CEMCRR for Office file


TOTAL: 200.00 1 day, 6hrs. &

30mins.

38

SERVICE NAME: CERTIFICATION FOR ENVIRONMENTAL MANAGEMENT AND COMMUNITY RELATIONS RECORD (CEMCRR) – WITHOUT VALID MMT / INSPECTION REPORT (NO ON-SITE INSPECTION CONDUCTED WITHIN 6 MONTHS PRIOR REQUEST FOR

CEMCRR) Description of Service: This Certificate is issued to permittee of mining projects as pre-requisite for the issuance of CEMCRR from Mines and Geosciences Bureau. This serves as their proof of no existing/unsettled violation/s to Environmental Compliance Certificate issued by EMB.

Office or Division: EMB Regional Office 6 – Environmental Monitoring and Enforcement Division (EMED)



Who May Avail: Mining Projects Operators


1. CEMCRR Request EMB 6 Office, to be filled up by applicant

2. Order of Fine (if with unsettled violation) From Legal Section

3. Official Receipt (if with fines) From Cashier’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1.Fill-up and submit CEMCRR Request.

***make sure to secure Order of Payment that will be issued

Screening of request if data needed is complete. Prepares Billing Statement

None 10 minutes Screening Officer

Preparation of Order of Payment

None 10 minutes Accounting Clerk

2.Payment of CEMCRR Fee

Issuance of Official Receipt 200.00 10 minutes Cashier

3.Submit proof of payment (CEMCRR fee) to Records Section

Accepts Request, copy of OR and other necessary docs (eg. Order of Fine, OR as proof of payment of fine/s)


3.1 Routing to Monitoring Section

None 4 hours Records

3.2 Evaluate case history of the project.

None 1 hour EMED Personnel In-

Charge

3.3 Route CEMCRR request to assigned inspector based on location of project

None 30 minutes EMED Personnel In-

Charge

39

3.4 Conducts on-site inspection and submit report

None 5 days Inspector

3.5 Receives inspection report; encode in database of reports and CEMCRR tracker; prepares CEMCRR

None 30 minutes EMED Personnel In-

Charge

3.4 Recommends approval None 10 minutes EMED Chief

3.5 Approves CEMCRR None 1 day Regional Director

4. Claims CEMCRR Release CEMCRR with attached inspection report


4.1 Files CEMCRR for Office file


TOTAL: 200.00 6 days, 7hrs. &

10mins.

40

Regional Offices

Internal Services

41

SEVICE NAME: REQUESTS FOR DOCUMENTS AND CLEARANCES

Description of the Service

Office or Division: FINANCE AND ADMIN DIVISION


Type of Transaction: Government to Citizen; Government to Government

Who May Avail: EMB Personnel; Other Requesting Government Agencies


Requests Form To be secured at HRM Unit

Properly filled-up Request Form To be prepared by EMB personnel; Requesting government agencies

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit filled-up Requests Form

-Receive and Review the

completeness of the Request

Form

-Record and assign control number in the log sheet and request form

None

1 day

HRMO/ HRM Unit Staff

Prepare requested documents:

None HRMO

Certified copy of requested

documents

Prepare Certifications;

Clearances and other

requested documents None HRMO

Forward to Chief Admin for

initial None

1 day

HRM staff

Initial Requested Documents None Chief Admin

Forward to Chief Finance and

Admin Division for signature None Admin Staff

Approve/ Sign requested

documents None Chief FAD

Record and forward to HRM

Unit None

Admin Staff

Receive requested documents

Record and Release to

concerned personnel None HRM Unit

TOTAL: 2 days

42

SERIVE NAME: RELEASE OF INDIVIDUAL DEVELOPMENT PLAN

Description of service: The Individual Development Plan Form documents identified

learning and development needs of an employee and the intervention needed to address

gaps.

Office or Division: Finance and Administrative Division



Who May Avail: EMB Region 6 Employees


Request Form Human Resource Management Unit


PROCESSING TIME

PERSON RESPONSIBLE

Employee fills up the request form

HRMU provides request from

N/A 1 minute EMB Employee

Employee returns filled-up request form

HRMU Staff logs request form and forwards to Learning and Development

N/A 1 minute HRMU Staff

Learning and Development retrieves Individual Development Plan of concerned employee

N/A 1 minute Learning and

Development Staff

Learning and Development photocopies Individual Development Plan and forwards to concerned employee

N/A 1 minute Learning and

Development Staff

TOTAL: N/A 4 minutes

43

SERVICE NAME: PREPARATION OF ANNUAL PROCUREMENT PLAN

Description of the Service

Office or Division: FINANCE AND ADMIN DIVISION


Type of Transaction: Government to Citizen

Who May Avail: EMB Personnel


PPMP Form and Tracking Form To be secured at Procurement Unit

Prepare the Project Procurement Management Plan

(PPMP) with attached Tracking Form

To be prepared by EMB personnel


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit PPMP with complete details as to quantity and specification to the Procurement Unit

- Check the PPMP as to

quantity specification and

consolidate all PPMPs.

- Assign whether it’s for

Public Bidding, Small Value

Procurement, Shopping or

any mode of Procurement.

- Submit PPMP to Budget

Unit for Allocation.

None

4 days

Procurement Staff (BAC Secretariat)

- Review if PPMP is within

the proposed budget.

- Allocate funds based on the

General Appropriations Act

(GAA).

- Endorse to BAC Secretariat.

None 3 days Budget Staff

- Consolidate all PPMPs into

APP.

- Prepare a

timeline/schedule of

procurement activities.

- Prepare transmittal to

concerned agencies.

- Submit the APP to Chief,

Admin Section & Chief, FAD

for review and recommend.

None 3 days Procurement Staff (BAC Secretariat)

44

- Review, recommend and

sign the consolidated PPMP

and APP.

- Review, recommend and

initial the transmittal

- Submit the PPMP and APP

to Regional Director for

approval.

None 1 day Administrative

Section and Chief, FAD

- Approve and sign the

consolidated APP and

transmittal.

- Return the documents to

BAC Secretariat for

submission to concerned

agencies.

None 1 day Regional Director

- Submit approved APP to

concerned agencies through

the Records Section in

accordance to the Records

Management Procedure.

- Submit approved PPMP to

the concerned Offices for

preparation of PR and a copy

for attachment.

Note:

Submit the APP to DB

(Procurement Service) not

later than Nov 30 of every

year and to Government

Procurement and Policy

Board (GPPB) on or before

end of January/ or in

accordance with the future

issuance of DBM and GPPB

- Request posting of APP on

the Regional Website (ORD-

MIS) in accordance to the

Website Administration

Procedure.

None 2 days Procurement Staff (BAC Secretariat)

TOTAL: 14 days

45

SERVICE NAME: CHECK OR GENERATED CHECK DETAILS RELEASING OVER

THE COUNTER

Description of the service: Issuance of payment thru Check or Generated Check Details

to payees or concerned agencies in exchange for receipt to be attached to Disbursement

Journal

Office or Division: Finance and Administrative Division - Cashier


Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen

Who May Avail: Payees or Concerned Agencies


Official Receipt or Acknowledgement Receipt Payees or Concerned Agencies


PROCESSING TIME

PERSON RESPONSIBLE

Proceed to cashier Presents paid Disbursement Voucher

N/A 1 min Cashier / Cashiering

Staff

Prepares and issues Official Receipt / acknowledgement receipt

Issues Check or Generated Check Details with attached BIR form 2306/2307 if applicable in exchange of the Official Receipt / acknowledgement receipt


Staff

Signs the Check Releasing Logsheet and Box E of the DV

Make the payee signs the Check Releasing Logsheet and Box E of the DV

N/A 30 sec Cashier / Cashiering

Staff

TOTAL: N/A 3 mins & 30 secs

46

SERICE NAME: DELIVERY OF CHECK OR GENERATED CHECK DETAILS

Description of the service: Delivery of payment thru Check or Generated Check Details

to payees or concerned agencies in exchange for receipt to be attached to Disbursement

Journal








PROCESSING TIME

PERSON RESPONSIBLE

Communicates with the payees for the availability of check or payment made online

N/A 1 min Cashier /

Cashiering Staff

For check payment: scans and sends any proof of account where to deposit check

prepares and deposit check to the account sent by payees

N/A 2 days Cashier /

Cashiering Staff

Scans and send payees proof of payment; generated check details for online payment and deposit slips for check payment together with the BIR form 2306/2307

N/A 1 min Cashier /

Cashiering Staff

Prepares and mails Official Receipt

Communicates receipt of OR N/A 1 min Cashier /

Cashiering Staff

TOTAL: N/A 2 days & 3 mins

47

SERVICE NAME: PAYMENT OF CHECK OR GENERATED CHECK DETAILS

OUTSIDE REGION VI

Description of the service: Issuance of payment thru Check or Generated Check Details

to payees or concerned agencies outside Region VI in exchange for receipt to be

attached to Disbursement Journal





CHECKLIST OF REQUIREMENTS

WHERE TO SECURE



PAID PROCESSING

TIME PERSON

RESPONSIBLE

Prepares and issues Official Receipt / acknowledgement receipt

Delivers Check or Generated Check Details with attached form 2306/2307 and other attachments if applicable in exchange of the Official Receipt / Acknowledgement Receipt


Staff

TOTAL: N/A 2 mins

SERICE NAME: PROCESSING OF COLLECTIONS

48

Description of the service: Receipt of Payments and Issuance of Official Receipts to

Clients

Office or Division: Finance and Administrative Division – Collecting Unit



Who May Avail: Client


Billing Statement Technical Personnel

Order of Payment Accounting Staff


PROCESSING TIME

PERSON RESPONSIBLE

Ensures Billing Statement from concerned Technical Personnel and Order of Payment from Accounting Staff

Examine Order of

Payment & Billing

Statement

1 minute Collecting Officer

Payment of Cash/Check Receive cash/check and

issue Official Receipt

Based on Order of Payment

4 minutes Collecting Officer

TOTAL 5 minutes

49

SERVICE NAME: DISPOSAL OF UNSERVICEABLE EQUIPMENT AND OTHER

PROPERTY THRU PUBLIC BIDDING/PUBLIC AUCTION

Office or Division: Finance and Administrative Division -Property Unit





Property Transfer Report (PTR) signed by the end-user Finance and Admin Division-Property Unit


PAID PROCESSIN

G TIME PERSON

RESPONSIBLE

EMB R6 and PEMU offices staff identifies unserviceable equipment, obsolete and no longer needed property and returns to the Property Unit for condemnation.

1) Receives the equipment/property and prepares Property Return Slip (PTR) for signature of End-user and Property Officer. 2 ) Prepares the IIRUP for equipment and/or Waste Material Report (WMR) for spare parts. 3) Take picture of property in 2 position. 4)Cancel the Property Acknowledgement Receipt (PAR) or Inventory Custodian Slip (ICS) from the Accountable Officer

N/A 2 days Property

Custodian/Staff

Reviews, evaluates and signs IIRUP and or WMR and forward to the Regional Director for approval

N/A 1 day Property

Custodian/Staff

Prepares letter request for approval of RD for the schedule of Inspection by the Property Inspector and COA Auditor or his representative and provide copy of approved IIRUP and pictures for their reference.

N/A 1 day Property

Custodian/Staff

Provide copy of IIRUP and Report of Inspection to the Disposal Committee for their appropriate action. Attached IIRUP, WMR, Pictures and Report of Inspection with recommendation.

N/A 30 min. Property

Custodian/Staff

50

Retain documented information (IIRUP, WMR, Pictures and Report of Inspection)

N/A 10 min. Property

Custodian/Staff

Once the BAC for Disposal has awarded the highest and responsive bid for the sale thru public bidding/auction, secure copy of Award and Official Receipt then release unserviceable equipment or property to the winning bidder.

4 hrs. Property

Custodian/Staff

Submit photocopies of disposal documents with official receipt to COA Office and Accounting Section for dropping of the property from the book of accounts

30 min. Property

Custodian/Staff

Retain complete documented information for file and delete disposed equipment from the Report of PPE.

10 min. Property

Custodian/Staff

TOTAL: 4 days, 5 hrs

and 20 min.

51

VI. FEEDBACK AND COMPLAINTS

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Clients are free to fill-up the Feedback Form available near the PACD area by checking the appropriate box and drop at our designated Client Feedback Box

How feedback is processed? Feedbacks are evaluated to monitor client satisfaction, recorded/logged in the feedback monitoring log sheet, and monthly report to be submitted (Client Satisfaction Report) to the Regional Director

How to file complaints? Complaints for violations of this Citizen’s Charter shall be filed with and acted upon in accordance with the following:

• For violations committed by employees from the Regional Offices who are occupying positions of the Division Chief or higher (SG24 and above), complaints shall be filed with and acted upon by the Office of the DENR Secretary through: Office of the Director Human Resource Development Service DENR, Visayas Avenue, Diliman,1100 Quezon City, Telephone No. (02) 9277096

• For violations committed by the rank and file employees (SG 23 and below),complaints shall be acted upon by: Office of the Regional Director Environmental Management Bureau, R-6 Telephone No. (033)3366989 or email at [email protected]

• In any event you may also contact the Office of the Ombudsman and the Civil Service Commission respectively, at the following address:

Office of the Ombudsman for Visayas CAP Building, General Luna Street Iloilo City Telephone No. (033)5095644 Civil Service Commission Regional Office No. 17 Street, Mandurriao, Iloilo City Telephone No. (033)3212668

52

How complaints are processed? Complaints filed with the Office of the Regional Director shall forward to the Chief, Legal Section to determine probable cause of whether the complaint is meritorious or not. The erring personnel shall be required to submit a written answer to the complaint. If found to be meritorious, the Chief, Legal Section shall make recommendation to decide the complaint or forward the same to the Central Office for appropriate action, then inform the complainant of the actions taken.

Contact Information of the Anti-Red Tape Authority (ARTA), the Presidential Complaints Center (PCC) and the Contact Center ng Bayan (CCB):

ARTA: [email protected] 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)

mailto:[email protected]

53

VII. LIST OF OFFICES

Office Address Contact Information

EMB Regional Office 6 DENR Compound, Parola,Iloilo City

(033)3366989/(033)3308401 [email protected]

PEMU Negros Occidental Luzuriaga Street, Bgy. 13, Bacolod City, Negros Occidental

(034) 7044389 [email protected]

PEMU Capiz DENR-Penro Bgy. Lanot, Roxas City

(036) 6216069

PEMU Antique San Jose, Antique

BEMU Boracay Sitio Hagdan, Yapak, Malay, Aklan