GAAP Module

Help File

Introduction

• The system is accessible over the internet.• The system allows for registering complaints & appeals

received via email, post or online.• Using the system a complainant can track the status of the

filed complaint/appeal• The system automatically assigns registered complaint to

relevant officer based selections made by the complainant.• The system has automated grievance redressal and

escalation timelines.• The system allows to upload/download scanned copies of

letters/documents.

MACP Home

Click on Online MIS Link to go to MIS Home Page

MIS Home

Click on Grievance Management Link to go toGrievance Redressal System Home Page

GAAP Home

Click this link to view contact details

Click this link to view contact details

Click here to lodge complaint

Click here to lodge complaint

Click here to raise an appeal

Click here to view complaint or appeal status

Lodge Complaint

Click here to submit complaint data

Click here to reset the form

Click here to go back to previous page

Lodge Complaint

Note down the complaintnumber for future reference

Click to print complaintregistration details

Track Complaint Status

Click to get status of your complaint

Click to go back to GrievanceRedressal System Home Page

Track Complaint Status

Click to download any files related to yourcomplaint

Raise Appeal

Search to raiseappeal againstcomplaint id

Raise Appeal Details

Click submit to raiseappeal

Click to openComplaint History

Click to upload relevant file

Enter detailed note here

Employee Login

Click to login after putting in your username and password

RO New Complaint View

Click to open Complaint Details page

Click this button to search

Click to open “Detailed StatusReport”

Click to open “Snapshot Report”

Click to open “Department wiseReport”

Click to open “Phase wise Report”

RO New Complaint Details

Click to confirm having sentInterim Reply to the complaint

Click to view Complaint History ofthe complaint

Click to go back to previousscreen

RO Interim Reply

Enter Date here

Click to upload relevant file

Enter detailed note here

Click to submit data

RO Interim Reply

Click to Forward thecomplaint to the

senior officer

Click to resolve thecomplaint

Click to view Complaint History ofthe complaint

Forward Complaint to AA

Enter detailed note here

Click to upload relevant file

Click to submit data

Complaint History after Resolution