EMS AND ENERGY MANAGEMENT

2015/2016 SABS Training Academy

TABLE OFCONTENTS 1. Overview: ISO 14001:2004 environmental management systems (ems) 2

2. Introduction to environmental management systems (ems) 2

3. ISO 14001:2004 – understanding, implementing environmental management systems (module 1) 3

4. ISO 14001: lead auditing 3rd party auditing (module 2) 5

5. South African environmental legal requirements applicable to ISO 14001:2004 6

6. Environmental awareness workshop for top management – ISO 14001 7

7. Environmentalawarenessworkshopforshopfloorworkers–ISO140017

8. Introduction to energy management systems (enms) 8

9. Understanding and auditing of energy management systems (enms) 9

N O T E : Please refer to the general information guide on our website for details on applica-tion,certificates,examination,rewrite,paymentandinhousecoursepresentations

01

ISO 14001:2004ENVIRONMENTAL MANAGEMENT SYSTEMS (EMS)

OVERVIEW

Organisations have a legal and social responsibility regarding the environment within which they operate. This re-quires a sound environmental management system. This is due to organisations’ impact on the environment through their operational activities, products and services. ISO 14001 has been written to be applicable to all types and sizes of organisations. The overall aim of ISO 14001 is to support environmental protection and prevention of pollution in balance with socio-economic needs.

The training is applicable to all employees requiring an understanding of environmental management systems or those involved with the establishment, implementation, maintenance, continual improvement, management and evaluation of an ISO 14001 (EMS).

Note 1: It is preferable that learners are already familiar with environmental issues as the course focuses on the re-quirements and implementation of management system.

Note 2: Learners are strongly advised to attend the Environmental Legal Requirements course.

INTRODUCTION TO ENVIRONMENTALMANAGEMENT SYSTEMS (EMS)

OVERVIEW

The standard for Environmental Management System (ISO 14001:2004) requires that: -• Personnelaremadeawareoftheirrolesandresponsibilitieswithintheorganisationanditsenvi-ronmental management system.This course aims to help organisations comply with the ISO 14001:2004 requirements. It ensures that learners attending the training understand and are able to interpret the basics of the standard. It also helps to make Personnel aware of the importance of their roles in the organisation and assists them to understand their environmental obligations and commitments.

COURSE DURATION: Two (2) days

COURSE OUTLINE:

• BriefOverviewofISO14001• EMSConceptsandIssues• EMSRequirementsofISO14001:2004• Noexaminationwillbewritten,100%attendancerequired.• CertificateofAttendancewillbeawarded.

Fees:R 3 950.00(exclVAT)

This course is available on public demand or on-site at client premises (on-site course requires a mini-mum of 10 delegates). On-site courses with between 6 – 10 delegates will be charged at the minimum of 10 delegates price. Part thereof charges of R500 per person will apply to additional delegates from 11 up toamaximumof20delegatespersession.Acertificateofattendancewillbeawardedforthiscourse.

CourseDates:Scheduledbasedonpublicdemand.Coursesalsoofferedatclientpremises(IN-HOUSE).EmailEnSHEbookings@sabs.co.za

02

ISO 14001:2004ENVIRONMENTAL MANAGEMENT SYSTEMS

Module 1: Understanding and Implementing of ISO 14001:2004

COURSE DURATION: Five (5) days per module

COURSE OUTCOMES

•IntroductiontoISO14001:2004concepts•Anoverviewofenvironmentalrisksoropportunitiestoorganisations•SimilaritiesbetweenISO9001,ISO14001andOHSAS18001•Introductiontoenvironmentallegislationandglobalenvironmentalconcerns•Identificationofenvironmentalaspectsandimpacts•Requirements,interpretationandintentofthestandard•FormulatingthebasisfortheimplementationandimprovementofISO14001:2004•Examination

Approximatestarttimes:08:30am

Price per delegate: R7550 - 00(exclvat)discountsapplytogroupbookingsof3ormoredelegatesMinPassMark:60%toattainSuccessfulcompletion

03

STAGGERED COURSES (MODULE 1) – PRETORIA CAMPUS ONLY PART 1 = 2 DAYS & PART 2 = 2 DAYS WITH EXAM ON DAY 5

PART 1 PART 2 EXAM DATE

11 – 12 May 2015 20 - 21 May 2015 22 May 2015

07 – 08 Sept 2015 16 – 17 Sept 2015 18 Sept 2015

Note: Only available in Pretoria campus

Most organizations can’t afford for employees to be away from the jobs for too long. To alleviate the stressofreleasingcandidatesfromtheworkplaceforconsecutiveextendedperiodswearenowofferingstaggered courses for Module 1, which has the same quality content and fees structure as the full consecutive days course. This pilot programme will be based in Pretoria only and if successful, the concept willberolledoutintotheotherregionsduringthenextcalendaryear.

04

UNINTERRUPTED FULL WEEK COURSES - MODULE 1 - REGIONAL SCHEDULE

PRETORIA DURBAN

04 – 08 May 2015 11 – 15 May 2015

01 – 05 June 2015 06 – 10 July 2015

06 – 10 July 2015 31 Aug – 04 Sept 2015

03 - 07 Aug 2015 02 – 06 Nov 2015

14 – 18 Sept 2015 11 – 15 Jan 2016

05 – 09 Oct 2015 21 – 25 Mar 2016

02 – 06 Nov 2015 09 – 13 May 2016

30Nov–04Dec2015

18 – 22 Jan 2016

08 – 12 Feb 2016 CAPE TOWN

14 – 18 Mar 2016 11 – 15 May 2015

04 – 08 April 2016 29 Jun – 03 July 2015

18 – 22 April 2016 07 – 11 Sept 2015

09 – 13 May 2016 09 – 13 Nov 2015

30 May – 03 June 0216 07 – 11 Mar 2016

20 – 24 June 2016 16 – 20 May 2016

PORT ELIZABETH

17 – 21 Aug 2015

30 May – 03 June 2016

Full5daycoursesalsoofferedatclientpremises(IN-HOUSE).EmailEnSHEbookings@sabs.co.za

ISO 14001: LEAD AUDITING 3rd PARTY AUDITING (MODULE 2)

Durationpercourse:5daysVenues: refer below Table 1 National ScheduleApproxstarttimes: 08:30amPriceperdelegate: R7550-00(exclvat)discountsapplytogroupbookingsof3ormoredelegatesMinPassMark:60%toattainSuccessfulcompletionof“AuditorStatus”andmin70%toattainSuccessfulCompletionof“SAATCAApprovedLeadAuditorStatus”

Notes: 1. Entrancetothemodule2LeadAuditingcourseisbasedonthesuccessfulcompletionof Module1with>60%2. AnyexemptionrequestsmustprovideproofofattendanceatanUnderstandingand Implementation course of duration not less than 3 days with a recognized Training Service Providerandsuccessfulcompletioncertificategivingcleardetailsofthepassmarkachieved.

Please refer to our Information guide for more details

05

PRETORIA KZN CAPE TOWN PORT ELIZABETH

18 – 22 May 2015 08 – 12 Jun 2015 17 – 21 Aug 2015 14 - 18 Sept 2015

22 – 26 June 2015 28 Sept – 02 Oct 2015 04 – 08 Apr 2016 21 – 25 Mar 2016

23 – 27 Nov 2015 18 – 22 Jan 2016

25 – 29 Jan 2016 22 – 26 Feb 2016

15 – 19 Feb 2016 21 – 25 Mar 2016

18 – 22 Apr 2016 06 – 10 June 2016

20 – 24 June 2016

Note:Because legislation is such an integral part of Environmental Management system, we strongly recommendthatlearnersalsoattendtheEnvironmentalLegalcourse.

06

SOUTH AFRICAN ENVIRONMENTAL LEGAL REQUIREMENTS APPLICABLE TO ISO 14001:2004OVERVIEW

The minimum legal requirements of ISO 14001 necessitate a commitment by the organization’s top management to comply with all the applicable environmental legislation. In order to implement this commitment, organizations must identify and have access to all applicable legal requirements. The relevance and application of the identified laws should also be understood and captured in the environmentalmanagement system.

It follows that the legal requirements, together with the other elements of the environmental policy, must guide the organizations’ objectives and targets and environmental management programmes. It must also be incorporated into operational and monitoring procedures where appropriate.

The fragmentation of South Africa’s environmental legislation makes the isolation and interpretationofapplicablelegislationcomplex.Therefore,ourlegaltrainingcoursehasbeendesignedtoequip learners with a working knowledge of the most important South African environmental laws. The course also highlights the practical application of the law to the typical industrial and mining environment. The main objective of the course is to enable learners to identify and relate the applicable laws to their industries’ activities, products and services.

Environmental legal issues should be a strategic priority of every organisation. Therefore, personnel tasked with the implementation, management and evaluation of an Environmental Management System (EMS), require an understanding of legal issues pertaining to an EMS.

Note: The course focuses on obligations imposed by the respective act and regulations and not on philosophies underpinning the legislation.

COURSE DURATION: Three (3) days

COURSE OUTCOMES

ISO 14001 and the environmental legal requirements South African Environmental legal requirements related to:

• Personalliabilityforenvironmentaloffencesintheworkplace• Airpollutioncontrol• Watermanagement• Wastemanagement• Hazardouschemicalsandsubstances(excludingdangerousgoodstransport)• Environmentalimpactassessments

PRETORIA

09 – 12 June 2015

08– 11 Sept 2015

22 – 25 Mar 2016

07 – 10 April 2016

Fees:Pretoria:R10500-00exclvat

ENVIRONMENTAL AWARENESS WORKSHOP FOR TOP MANAGEMENT – ISO 14001

Introduction:

An Environmental Management System (ISO 14001) is a powerful tool to help organisations to meet today’sfinancial,regulatory,andstatutoryaswellasenvironmentalchallengessuccessfully.Communicationis required at all levels to ensure that every employee understands why an Environmental Management System is being implemented.

For a successful implementation, basic environmental training for management and their staff whose activities can impact on environmental aspects is necessary and required by ISO 14001.

Separate courses are offered in this regard i.e.• Emphasisonmanagementresponsibility,supportandinvolvementintheimplementationand the maintenance of the system

Coursedurationandoutline:1day

The course consists of the following:• UnderstandinganddefiningEnvironmentalManagementSystems(ISO14001)

Fees: R1 650.00

CourseDates:Scheduledbasedonpublicdemand.Coursesalsoofferedatclientpremises(IN-HOUSE).EmailEnSHEbookings@sabs.co.za

ENVIRONMENTAL AWARENESS WORKSHOP FOR SHOPFLOOR WORKERS – ISO 14001

Introduction:

An Environmental Management System (ISO 14001) is a powerful tool to help organisations to successful-lymeettoday’sfinancial,regulatory,andstatutoryaswellasenvironmentalchallenges.Communicationis required at all levels to ensure that every employee understands why an Environmental Management System is being implemented. For a successful implementation, basic environmental training for management and their staff whose activities can impact on environmental aspects is necessary and required by ISO 14001.Separate courses are offered in this regard i.e. • Emphasisonunderstandingtheirrolesandresponsibilitiesinthesystem

Coursedurationandoutline:1day

The course consists of the following:• UnderstandinganddefiningEnvironmentalManagementSystems(ISO14001)

Fees: R1 650.00

CourseDates:Scheduledbasedonpublicdemand.Coursesalsoofferedatclientpremises(IN-HOUSE).EmailEnSHEbookings@sabs.co.za

07

ENERGY MANAGEMENT SYSTEMS: ISO 50001:2011 (EnMS)

Overview

Organisations have an obligation and social responsibility to conserve energy andensure that our industrial resource is not depleted

This training is applicable to all employees requiring an understanding of ISO 50001:2011 and its requirements as well as understand their roles in maintaining and meeting the requirements of the code of practice within their organisation

INTRODUCTIONTOENERGYMANAGEMENTSYSTEMS(EnMS)

The standard for Energy Management Systems (ISO 50001:2011) requires that: -• Personnelaremadeawareoftheirrolesandresponsibilitieswithinthe organisation and its energy management system.

This course aims to help organisations comply with the ISO 50001:2011 requirements. It ensures that learners attending the training understand and are able to interpret the basics of the standard. It also helps to make Personnel aware of the importance of their roles in the organisation and assists them to understand their energy obligations and commitments.

Courseoutlineanddates

The course duration is two (2) days and consists of:• BriefOverviewofISO50001• EnMSConceptsandIssues• EnMSRequirementsofISO50001:2011• Noexaminationwillbewritten,100%attendancerequired.• CertificateofAttendancewillbeawarded.

PRETORIA

29-30 April 2015

18 – 19 June 2015

14 - 15 September 2015

12 – 13 November 2015

Fees Pretoria: R 4 200.00(exlVAT)

08

UNDERSTANDING AND AUDITING OF ENERGY MANAGEMENT SYSTEMS (EnMS)

OVERVIEW

Organisationshavealegalandsocialresponsibilityregardingenergyconservationandefficiencywithinthe environment in which they operate. This requires a sound energy management system.

This is due to organisations’ impact on the energy resources through their operational activities, products and services. ISO 50001 has been written to be applicable to all types and sizes of organisations. TheoverallaimofISO50001istosupportenergyefficiencyandminimizationinbalancewithsocio-economicneeds.

The training is applicable to all employees requiring an understanding of energy management Systems or those involved with the establishment, implementation, maintenance, continual improvement,management and evaluation of an ISO 50001 (EnMS).

Note1:ItispreferablethatlearnersarealreadyfamiliarwithenergyefficiencyandrelatedIssuesasthecourse focuses on the requirements and implementation of management systems.

Note 2: Learners are strongly advised to attend the Energy Introduction Course.

COURSE DURATION: Five (5) days per module

COURSE OUTCOMES

Module 1: Understanding and Implementing of ISO 50001, Energy Management Systems

•IntroductiontoISO50001:2011concepts•Anoverviewofenergyobjectives;targetsandmanagementactionplans•RelationsbetweenISO9001,ISO14001andISO50001•Procurementofenergyservices;products;equipmentandenergychecking•Introductiontoevaluationofcompliancewithlegalandotherrequirements•Requirements,interpretationandintentofthestandard•FormulatingthebasisfortheimplementationandimprovementofISO50001:2011•Examination

Module 2: Energy Management System (EnMS) Auditing

•AnoverviewofthetypesofEnMSaudits,reasonstoauditandproblemsassociatedwithaudits•Understandingoftheauditingprinciplesandtheprocess•Theprocessapproachtoauditing•UnderstandingEnMSandCertificationchallenges•Typicalauditdocumentation•Extensivepracticalassignmentsandauditscenarios•Examination

09

Fees per module:Pretoria: R 8 500 – 00(exclVAT)

PRETORIA CAMPUS ONLY

Module 1 Module 2

04 – 08 May 2015 17 – 21 Aug 2015

20 – 24 July 2015 16 – 20 Nov 2016

12 – 16 Oct 2015

15 – 19 Feb 2016 21 – 25 Mar 2016

10

Section One: Learners Details (As it appears on Identity Document)(NB: this is important as the details herein will reflect on relevant Certificate issued)

SURNAME

FULL NAMES

INITIALS

IDENTITY NUMBER

MOBILE NUMBER

TELEPHONE NUMBER

EMAIL ADDRESS

NOTE: THE ABOVE EMAIL ADDRESS IS WHERE ALL COURSE CONFIRMATIONS AND CORRESPONDENCE WILL BE SENT.

Section Two : Billing Information (If this application is being processed on behalf of the delegate by a representative within an organisation, please indicate your details below and ensure that the box “send correspondence here” is ticked as well.)

Name of Organisation / Individual to be Billed

Postal Address

Telephone Number & Ext

Fax Number

Mobile Number

Billing Contact Name

Email for billing contact Send Correspondence Here : Yes No - Send to delegate Send to both

ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEMS COURSES

Registration form

To; SABS Fax: 012 428 6623

SABS Training Academy Email:EnSHEbookings@sabs.co.za

REGISTRATION INSTRUCTIONS (please read carefully and complete all relevant sections)

1. The registration form must be accompanied by• Copy of ID• Completed Account Application ( if you do not hold an account with the SABS)• Valid Purchase order ( if you do hold an account with the SABS)

2. Fax or Submit registration forms to correct email as indicated above.3. The submission of this registration does not automatically guarantee a seat confirmation.4. Upon account verification / receipt of proof of payment, an email notification will be sent to applicant notifying them of seat confirmation within 2 – 4 working days prior to scheduled course date.5. Refer to the terms and conditions for further information6. Sign each page of the registration form and AA88 Account Application form7. Courses are charged per person per module.8. Fees do not include travel accommodation. This must be arranged by the delegate or organisation as applicable.9. Please refer to the General Information Guide for further details for payment , fees, certificates and re-issue of certificate policies.

10. Please initial every page of this registration form to acknowledge you have read and understood the terms and conditions

Section Three : Course details

Name of Course

Module

Preferred Date to Attend

Alternative Date

Which campus will you attend

Introduction Module 1 Module 2 Module 3 Other

Pretoria Durban Cape Town Port Elizabeth

Section Four : Application Checklist for Completion prior to submission

Dietary Constraints

Emergency Contact Person’s Name and Number

Account Details

Purchase Order

Identity Document

Vegetarian Halaal Allergies Other

Please specify Allergies and Other

Do You Or your Organisation hold a valid account with the SABS ? Yes No

If Yes, Please specify account number _______________________________________________

If No, Did you complete and attach the AA88 Account Application Form to this Registration form?

Yes No

Is a Valid Purchase Order attached to this registration form? Yes No

Is a copy of your ID attached to this registration form? Yes No

ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEMS COURSES

Registration form

Training Coordinators (For Queries)Tel: +27 (0) 12 428 – 6877 (Training Centre Main Reception Pretoria)Tel: +27 (0) 12 428 – 6761 (EMS/OHSAS and Energy Management Courses)

Page 1 of 2 AA88 2011/03/03 sabs pta

ACCOUNT APPLICATION FORM1 Dr Lategan Road, Groenkloof, Private Bag X191, Pretoria 0001Tel.: (012) 428-7911 Fax: (012) 344-1568

TYPE OF ACCOUNT REQUIRED (please tick where appropriate)

CREDIT ACCOUNT (invoices to be paid 30 days from date ofinvoice)

CASH ACCOUNT (all goods and services must be paid for inadvance)

FULL NAME OF BUSINESS/INDIVIDUAL (please ensure CC/Pty/Ltd,etc., is cited). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Company Registration No.: ..................................................................

VAT Registration No.: ..........................................................................

POSTAL ADDRESS (where invoices are posted to) PHYSICAL ADDRESS (address of premises)

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CONTACT PERSON (please print name)

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Telephone number

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Fax number

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NAMES AND ID NUMBERS OF DIRECTORS/PARTNERS/MEMBERS/OWNERS

NAMES

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ID Nos.

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BANKING DETAILS

BANK: ............................................................................. ACCOUNT No.: .................................................. BRANCH CODE: ................................

CREDIT LIMIT APPLIED FOR (Please put “Zero” if application is for a cash account or use the expected buy over any two month period as aguideline for the credit limit required if applying for a credit account.

R ______________________

PLEASE ENSURE POINTS A – H ARE CLEARLY UNDERSTOOD BEFORE SIGNING:

A) The enclosed terms and conditions shall apply to both SABS and its subsidiary companies and in this specific instance reference to SABSshall mean either the SABS or SABS Commercial (Pty) Limited whichever entity is relevant.

B) I/we undertake to pay all invoices within a period of thirty (30) days from the date of invoice.C) Should it be necessary to institute legal action for non payment, I/we accept responsibility for payment of legal fees according to the scale

agreed upon by the attorney and the client.D) I/we are aware that in the event that our application for a credit account is rejected the SABS will automatically create a cash account for our

organization, giving us the option to deal with SABS on a cash only basis.E) I/we are aware that the decision to deal with the SABS on a cash only basis will mean that all goods and services required from the SABS must

be paid for in full and in advance before any goods and services are provided to our organization by the SABS.F) I/we are aware that the only deviation from point D (above) relates to invoices for year 2 and year 3 permit and listing fees which will be billed

six monthly in advance and must be paid within 30 days from the date of invoice.G) I consent to SABS making enquiries about our credit record with any credit reference agency or any other party to confirm the details on this

application. I also consent that SABS can provide credit reference agencies with information relating to how we conduct our account with theSABS and in turn the credit reference agencies can make such information available to credit providers.

H) I confirm that I have been granted due authority by my organization to apply for a credit account on their behalf.I) I have read the terms and conditions attached to this document and herewith accept these terms and conditions. I have also read points A

to H above and clearly understand them.

_______________________________Signature of applicant

_________________________________Printed name

_____________________________Position at applicant’s organization

______________Date

FOR SABS USE ONLY

DETAILS OF SUBMITTING PARTY

Name of submitting party . . . . . . . . . . . . . . . . . . Tel No. (ext.) . . . . . . BU No. . . . . . Prospect No. . . . . . . . . . . . Date . . . . . . . .

GROUP CREDIT MANAGER’S RECOMMENDATIONS

Approved for credit acct YES NO Approved for cash acct YES NO Credit limit approved: . . . . . . . . . . . . . .

Approved by (print name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date . . . . . . . . .PTO

Page 2 of 2 AA88 2011/03/03 sabs pta

TERMS AND CONDITIONS OF SALEAND/OR RENDERING OF SERVICES

1. The Debtor agrees to abide by the credit facilitiesgranted by SABS and specifically that payment of theDebtors account is strictly payable within 30 days fromdate of invoice.

2. The credit facility may be suspended or withdrawn bySABS at any time without prior notice to the Debtor andSABS reserves the right to review the extent, nature andduration of such credit facility at any time.

3. If any amount is not paid within the agreed paymentterm, the Debtor will be liable for interest at themaximum rate permitted by law from time to time,including without limiting the generality thereof, theNational Credit Act, Act No. 34 of 2005.

4. A certificate under the hand of any manager of theSABS as to the existence and the amount of the Debtorsindebtedness to SABS at any time, as to the fact thatsuch amount is due and payable, the amount of interestaccrued thereon, and as to any other fact relating to theDebtors indebtedness to SABS shall be prima facieproof of the contents and correctness thereof and of theamount of the Debtors indebtedness to SABS for thepurpose of provisional sentence or summary judgementor any other proceedings against the Debtor in anyCourt, and shall be valid as a liquid document for suchpurposes. It shall not be necessary to prove theappointment of the person signing such certificate andsuch certificate shall be binding on the Debtor and shallbe deemed to be of sufficient particularity for thepurpose of pleading or trial in any action or otherproceeding instituted by SABS against the Debtor.

5. Ownership in the goods sold and delivered to the Debtoron account shall pass to the Debtor only when allamounts due by the Debtor to SABS has been paid,notwithstanding delivery of the said goods to the Debtor.Risk in and to the goods shall, however, pass to theDebtor on the acceptance of the delivered goods.

6. The Debtor agrees that in the event of the Debtorbreaching any conditions contained herein; the Debtorfailing to pay any amount due and payable on due date;the Debtor suffering any civil judgement to be taken orentered against it; the Debtor causing a notice ofsurrender of its estate to be published in terms of theInsolvency Act, Act No. 24 of 1936, as amended; theDebtor dying or being deregistered; the Debtors estatebeing placed under an order of provisional or finalsequestration, provisional or final liquidation, provisionalor final judicial management, as the case may be, thenand in that event SABS shall, without detracting fromany other remedy which it may have to rely on theprovisions of Clause 5 and to repossess the goods soldand delivered to the Debtor, have the right, in eitherevent, without prejudice to SABS rights, to claim specificperformance of all of the Debtors obligations whether ornot such obligations would otherwise then have fallendue for performance, or to claim damages.

7. In the event of the SABS instructing attorneys to collectan amount owing to SABS from the debtor, the Debtoragrees to pay all legal costs, tracing fees and collectioncharges incurred by SABS as between attorney and ownclient.

8. The Debtor consents to the jurisdiction of theMagistrates Court in terms of Section 45 of theMagistrates Court Act. Act No. 32 of 1944 (as amended)having jurisdiction under Section 28 of the said Act,notwithstanding that the claim by SABS exceeds thenormal jurisdiction of the Magistrate Court as to amount.SABS shall in its discretion be entitled to proceedagainst the Debtor in any other Court of competentjurisdiction, notwithstanding the afore-going.

9. The Debtor nominates its business address as indicatedon the Account Application form as its domicilium citandiet executandi for service upon it of all notices andprocesses in connection with any claim for any sum dueto SABS arising out of credit granted by SABS to theDebtor.

10. No relaxation or indulgence granted to the Debtor bySABS at any time shall be deemed to be a waiver of anyof SABS rights in terms hereof and such relaxation orindulgence shall not be deemed a novation of any of theterms and conditions set out herein, or create anyestoppel against SABS.

11. The Debtor agrees not to raise any complaint or todispute liability to SABS unless it has notified SABS ofits complaint or grounds of dispute in writing within 10Business Days of receipt of the goods in question.Subject to the afore-going, SABS shall in its discretion,be entitled to remedy any failure by either replacing thegoods in question or refunding the whole or part of thecontract price paid to it by the Debtor in respect of suchgoods (in which case the Debtor shall return inoriginal/good condition to SABS the goods in respect ofwhich the refund is allowed). Goods shall be returned atthe Debtor’s risk and expense.

12. Any agreement purporting to vary the terms hereof orany consensual cancellation hereof, shall not be validunless reduced to writing and signed by both the Debtorand SABS.

13. Save as otherwise provided herein, SABS shall not beliable to the Debtor or any other person for any loss ofprofit or other special damages whatsoever. The Debtorhereby indemnifies SABS against any claim by thirdparties in respect of indirect or consequential damagesor loss.

14. If the Debtor intends transferring its business, thegoodwill or any goods or property forming part thereof(other than in the ordinary course of business or forsecuring payment of a debt), the Debtor shall adviseSABS in writing thereof not less than thirty calendardays before the effective date of such transfer.

15. The Debtor agrees that any payment made can be setoff against any amount owing to the SABS or its Affiliateorganizations, in the sole discretion of the SABS.