Employee Expectation Vs Organization Expectation

Presented BySivaPrakasam

“Old Contract”

• If employees would:o work hardo be loyalo give their all

• Employer would give:o a job for lifeo a home away from homeo regular salary increaseso good chance for

promotion

Employees as Customers of the Company

• Companies compete with others for best partner (Customer / Employee).

• Customer / Employee does the same for company.

• Unless the relationship meets at least some expectations of both partners, it won't last. If it does, it will be a poor one.

• Each partner has a set of capabilities and expectations that need to be understood.

• Expectations change as they are influenced by societal trends, competition, or changes within either of the partners.

Necessity Of Understanding Expectations.

• Although employers and employees work together toward getting the job done, the expectations and the values each holds are not always communicated or clearly understood.

• Even though most employers want to meet the expectations of their employees, they may not be aware of what those expectations are, since they are rarely discussed openly.  It is the responsibility of both employers and employees to communicate their expectations to each other - especially if they want them to be met!

Where do Employee expectations come from?

• Expectations are formed as a result of life experiences, and an "expectations profile" of any employee is as unique as a fingerprint.”o Changes in personal aspirations.o Family situation and responsibilities.o Career progress and health occur.o Societal and governmental trends. o Innovative approaches of other companies. the list continually changes and evolves.

Articulating Employee Expectations # 5

• They can be inferred from the followingo Suggestion Programs.o Monthly Reports.o Informal Meetings.o Feedback From Customers / Managers. o Exit Interviews (but its too late!).

What Employee Expect From His Work

• A few common outcomes of expectations areo Salary that is competitive with the rest of the

industry.o Have a reasonable opportunity to use our

knowledge, skills, training or experiences. o Have our work fairly evaluated and to be given

credit for it. o Be told what is expected of us as workers.o Be informed of things that affect us directly

before, rather than after the fact.o An incentive program that I can have an

impact on. o Appropriate recognition for work which is

done.

Continued…

• Have a reasonable workload.• Have a reasonable amount of control over the

work we do.• Be given the opportunity to make suggestions

and have them considered.• Be told where our work fits into the overall

scheme of the organization.• Job security. • Dignified treatment of all employees. • A safe work environment.

A Test Within Our Organization!

• Technology and capital can be accessed and acquired but the workforce needs to be nurtured as it is the most critical asset for an organization.o Please Pour in your expectations one by

one…

Organization Expectations

• Dependability• Getting along with others • Working as a team member • Basic speaking skills • Being neat and clean in appearance • Maintaining good health • Knowing your strengths and weaknesses • Giving an honest day's work • Loyalty to your organization

Continued…

• Making independent decisions• Using initiative and imagination • Knowing what is expected • Locating information • Following instructions • Working without close supervision • Working under pressure • Adjusting to work situations • Managing time and materials effectively • Following safety regulations

Barriers of Identifying Expectations

• When several of these expectations are not met. Job Dissatisfaction results.o Poor communication between management

and employees including a lack of feedback to employees about their work.

o Personality conflicts in the workplace that are difficult to resolve.

Case Study #1

• Vignesh has  been working for a company for one and a half years.  When he was hired as Junior Programmer, he was told that he would likely be promoted to Intermediate Programmer after about a year.  To date, he has not received the promotion and he is feeling very frustrated.  He is considering speaking to her employer about this. Should Vignesh pursue the promotion?  What are Vignesh’s options?

Case Study #2

• When Sathish was hired, he was told he would get one hour for lunch, a fifteen minute break in the morning and fifteen minute break in the afternoon.  Lately, the office has become very busy and Sathish has been having difficulty getting his morning and afternoon breaks.  Larry thinks that because he has worked through so many of his breaks, the employer now owes him a half day off. Should Sathish approach the employer about the time?  Why or why not?  What options does Sathish have to remedy the situation?

Conclusion

• Since supervisors and mangers often set the over all tone of the workplace by making policies that affect the conditions and relationships of the workplace, it's generally their responsibility to be aware of factors that contribute to a low stress environment.

• As an Organization each one is indigenous. So, they have to frame their own strategies to know their employees expectations.

• On the other hand the Organization has to express its expectation to its workers.

Thank You.