Empire Access Job Description

JOB TITLE: Central Office Technician DEPARTMENT: Central Office WORK LOCATION(S): Prattsburgh, NY REPORTS TO: VP of Network Operations LAST REVISED: August 2017 Job Summary: The job responsibilities include Installation, removal, maintaining, configuration and troubleshooting company and customer premise equipment. There is an On-Call rotation for this position. Job Specific Requirements:

• Installation of company and customer equipment in a professional manner. • Understanding of AC and DC power requirements. • Clean hardware mounting and wiring practices. • SIP hosted phone system, site surveys, configuration, drawings, installation and

troubleshooting. • Calix E7/C7, Pannaway, AFC, Fujitsu, DWDM, installation, configuration and

troubleshooting. • Switch and router, installation and support. • IPTV headend equipment – installation, configuration and troubleshooting. • Learn and understand test equipment used by Empire Access. • Adtran/Polycom equipment test, troubleshoot and install. • Install, configure and troubleshoot company wireless and customer equipment. • Genband C15 – switching, provisioning and call flow troubles. • Fiber cleaning, testing and troubleshooting. • Help create documentation for training employees and customers when needed. • Understand and carry out technical statement of work documentation. • Provide appropriate training and assistance to Empire employees • Evaluate customer networks for performance, scalability, and security. • Work with internal technical teams and vendor for product placement and feature

improvements for reliability, availability, and serviceability. • Work closely with engineers and other Empire Access staff to troubleshoot, test and

install for deployments of new products and features. • Develop and maintain strong relationships with internal employees, customers &

"vendor" technical teams. • Understand and complete work orders, service orders and trouble tickets.

• Update records for completed jobs • Midnight – maintenance and upgrades occur for remote as well as onsite support for

Employees and customers of Empire Access. • Office/POP, Battery, HVAC, copper and fiber panel maintenance and up keep. • Any other task needed to provide, enhance or improve production at Empire Access.

Education:

• 2 or 4 year degree in the networking field – preferred. Experience:

• FTTH(Gpon and Active E knowledge and RFC 2544 and Y.1564 testing for Metro Ethernet.

• Experience in Network monitoring and troubleshooting. • Networking or vendor training or certifications. (Adtran, Calix, Polycom, Genband,

Fujitsu, EXFO, HVAC, AC/DC Power, Cable Management) • Excellent written and verbal communication skills are required.

Our Benefits:

• 401(k) • Medical, dental, vision and life insurance • Paid vacation, holidays and leave programs • Tuition reimbursement • Flexible spending accounts • Volunteer opportunities

Contact: jobs@empireaccess.com 607-522-3747

Empire Access is an equal opportunity employer.