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International Conference on eGovernance, 2007

eGovernanceDream to Reality

R RamananMD & CEO, CMC Limited


eGovernance

• eGovernance is not about ‘e’…but about governance

• eGovernance is not about computers & websites…but about citizens and businesses

• eGovernance is not about translating processes…but about transforming processes


e-Banking – TC4

e-Insurance – GENISYS

e-SecuritiesVECTOR

e-Port Solutions MACH, CALM

Event Management System - EMS

MiningDYNAMINE

e-Transport ARTS, IMPRESS,

FOIS

e-Criminal TracingFACTS

SCADA – OSKERPower, Oil, Water

Major computerization initiatives in India


E-Governance applications

E-Commerce- ICertE-bill Pay,E-Cheque

e-Tourism- VISTA e-Health- FHIMS Embedded Systems RTU applications

E-Gov- MCA, CHOICE,eCOPS

KHAJANE,MUKHYA VAHINI

Water Resources -WRM


Flow of presentation:

• e-Governance is booming

• ICT Trends– a foundation for eGovernance

• eGovernance Statistics

• e-Governance – the Indian Context

• e-Governance – Implementations


ICT – The foundation for eGovernanceInformation and Communication Technology (ICT) has a critical role to play in development efforts around the world

• Benefits of applying ICT in fighting poverty and promoting economic growth are now widely understood

• High-tech communication can be used to alleviate such dire challenges as starvation, homelessness, and lack of basic education and health services

• ICT is an essential component of broader efforts to harness the free flow of information to increase voice, accountability, and economic development

• Many countries are preparing and implementing national e-strategies that emphasize the ubiquity of connectivity as well as new applications in areas such as eGovernment and e-business

• The Millennium Development Goals (MDGs), drawn from the United Nations Millennium Declaration and adopted in September 2000, have several specific targets involving ICT as a tool for reducing poverty


Global focus on eGovernanceThematic Areas of Focus for e-Strategies, by number of countries


Worldwide boom in eGovernance• eGovernance to eDemocracy:

Progress in Australia and New Zealand toward information-age democracy

• The emerging vision for eGovernment in the EU is in developing a knowledge-based society and economy where governments are knowledge-based, user-centric, distributed and networked

• K-AGRINET launches Connect Now campaign in rural Philippines

• Microsoft supporting Bahrain in furthering eGovernment

• Oman’s digital society initiative ‘eOman’ takes shape

• ePassport project initiatives worldwide

• Bulgaria allocates EUR 5 mn for eGovernment projects

• Thai S/W developers invited for eGovernment projects

• Brunei eHealth project to take off soon

• RTI sees light of day in India

• eVillage launched in Jordan

• Myanmar internet users increasing

• UNDESA report ranks eGovernmentreadiness in the Gulf at 50%

• Technological ATMs to benefit Chinese farmers


TransparencyWith recent focus on the Right To Information (RTI) implemented in India, an entire new dimension to eGovernance applications has been opened

Courtesy NISG-India

Transparency is the availability and accessibility of information on:

• Decisions taken by the government- and the information leading to those decisions

• Services provided by the government - and the quality of those services

• Procedures for transacting with the government

• Actions taken by public functionaries

• Works undertaken and their quality


Manifestations of Transparency in India

Information

Benefits

Works

Transactions

Services

DecisionsActions

Taxation

Regulation

Adjudication

• Police• Excise

• Concessions• Grants

• Policy • Establishment• Partnerships

• Procurement• Quality Check

• Assessment• Collection

• Rights• Liabilities

• Civic• Social• Development

• G2C• G2B

eSEVAChoice

eCourts

eFilingePayments

WelfarePortal

eCops

eProcurement

MCA


Demonstrable service benefits in states through eGovernance

• Land Records • Registration• Treasuries• Transport

• Police• Municipalities• Gram Panchayats• Commercial/Sales Tax• Agriculture• Courts, etc.

STATEWIDE ROLLOUT

PARTIAL ROLLOUT

Courtesy NISG-India


• Railways

• DGFT• Customs • Central Excise • Postal Department• Passports• DCA• Direct Taxes (OLTAS /

TAXNET)

Success Stories at the Centre

NATIONWIDE ROLLOUT

PARTIAL ROLLOUT

Courtesy NISG-India


LandRecords

RoadTransport Police

LandRegn

TreasuriesComrlTaxes

Agriculture

Gram Panchayats ULBs

EmploymentExchanges

CivilSupplies

Blueprint of National eGovermentPlan

IncomeTax

PassportVisa

MCA21

Insurance Banking

NationalID

CentralExcise

Pensions

GIS e-Posts

Common ServiceCentres

Gatewaye-Procure

e-Office

eBiz

EDIe-Courts

IndiaPortal

CorePolicies


Core Mission Projects tentatively identified by CGAR

State IntegratedCentre Road Map


State Integrated

Income Tax

Passport, Visa, Immigration

DCA 21

Insurance

National Citizen ID

Central Excise

Pensions

Banking

Road MapCentre



Land Records

Road Transport

Property Registration

Agriculture

Treasuries

Municipalities

Gram Panchayats

Commercial Taxes

Police

State Integrated Road MapCentre



India Portal

EG Gateway

EDI (E-Commerce)

E-Biz

Common service centres

State Integrated Road MapCentre



Challenges of eGovernance•Limited people’s support since computerization is seen more as a publicity tool, a fad or fashion, rather than for any real purpose.

•Mindset of government employees (fear of losing extra income)

•Infrastructure, power, and communication issues

•Education, illiteracy

•Absence of systematic, appropriate, flexible and stable legal environment to support the implementation of ICT

• Lack of funds from the state government

•Lack of ICT experts, especially in the top-level and middle level

•Negative perception of citizens and business community towards government department

•Long winded bureaucratic processes in launching / replicating major eGovernance projects


Successful Global e-Gov applications• eSeva in AP: Used by 3.5 million citizens, collection of Rs. 3 bln pm• Bhoomi: 18 million RTCs issued in Karnataka at a fee of Rs. 15. Survey

shows less corruption; fewer errors• Property registration in Maharashtra and Andhra Pradesh

– Maharashtra, 2.2 million documents and annual collection of Rs. 29 billion. Only 8% said they paid bribes, only 40% relied on touts vs. to 94% elsewhere

– In AP 5.7 mln docs, 3.6 mln encumbrance certificates, 2 mln market valuations

• Citizen Service Center, Brazil: 27 agencies, 550 services– 8 million transactions/yr. Mobile unit for 417 towns and 250K

transactions/yr• E-procurement:Mexico,Philippines,Bulgaria,Chile • New business registration: Jordan,Jamaica, China • Income Tax online: Mexico, Singapore, Brazil, Jordan• Customs online: India, Philippines, Jamaica• OPEN, Seoul Municipality, VOICE in Vijayvada• Teachers transfer in Karnataka and SmartGov in AP


eSeva for Andhra PradesheSeva is a government organisation built on the public-private partnership model. Citizens are provided with a clean, transparent, efficient and effective administrative system through state of the art electronic technology

All administration departments come under one roof, offering a wide range of citizen-friendly services. It is a one-stop shop for over twenty five G2C and B2C services

Salient features: •46 eSeva centers (with 400 service counters) spread over twin cities andRanga Reddy District

•Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 3.00pm on holidays (Second Saturdays & Sundays)

•No jurisdiction limits - any citizen in the twin cities can avail of the services at any of the 46 eSeva service centres

•Online services: eForms, eFiling, ePayments


CHOiCE for Chattisgarh• Active involvement of user departments• Conformity to IT Act• Sound legal basis• Electronic access to government information and services

through intermediaries• Information on web, applications request and status check

with public office• Affidavit done away with in many cases• Sensitisation of users to digital signatures in place of manual

signatures

• Browser based solution• Hindi language solution on open source• Thin clients on open source• Biometric security on open source• Smart card based digital signature

certificates

Department

AgentCitizen


Functionality

•Can handle HRMS for approx. over million employees – statewide

•Covers all stages-Recruitment to Retirement

•System interface with State Treasury (Khajane) at all levels

•World Bank funded & monitored project in Karnataka

•Potential challenge to ERP vendors

•Parameterised

Advantages

•Centralised information•Centralised interface with other departments

•Transfers•Central payroll•Better monitoring and control

•Single point data entry•Data sharing•Cross departmental querying

Human Resource Management SystemRoadmap

•Product availability on 3-tier platforms

•Technology tie-up with IBM and Microsoft

•International positioning

Customers

•Karnataka State

•Orissa State


Challenges of eGovernance•Limited people’s support since computerization is seen more as a publicity tool, a fad or fashion, rather than for any real purpose.

•Mindset of government employees (fear of losing extra income)

•Infrastructure, power, and communication issues

•Education, illiteracy

•Absence of systematic, appropriate, flexible and stable legal environment to support the implementation of ICT

• Lack of funds from the state government

•Lack of ICT experts, especially in the top-level and middle level

•Negative perception of citizens and business community towards government department

•Long winded bureaucratic processes in launching / replicating major eGovernance projects


Dream to Reality

Need to:

Be realistic in attempts to identify and differentiate among objectives of IT applications

Think big, start small and scale fast

Develop consistent, well-integrated set of projects and applications

Have complete roadmaps from concept to total institutionalization

Realize that pilots are only one step forward in the long cycle of computerization

Be visionary in linking its policies to the ongoing fundamental changes to the structure of department, economy and of society

Have sufficient and sustained budget support from the government


Dream to Reality• eGovernance is not a panacea that eliminates corruption - However well-

designed eGovernance systems can make a difference

• To be effective, eGovernance efforts should be accompanied by radical reforms in executive, judicial and legislative arms

• Is eGovernance really taking off in India?- there are islands of successes across India :

– A strong IT sector in the country

– The recent World Bank announcement to support India's initiative through a massive $500 mn loan, over the next four year period

–The World Bank is in discussions with the Center for providing $ 5500 mnfinancial assistance for a network to inter-link all States and Union Territories under the National eGovernance Action Plan (NEGAP)

• Needs focus in speedy pilots, speedy replication, evolutionary solutions, leveraging of appropriate and indigeneous technologies


Thank You

egovernance dream to reality - icegiceg.net/2007/photo/p/5.pdf · arts, impress, fois ... campaign...

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