HUL 291: Electronic Governance

P. Vigneswara IlavarasanMS 624 | vignesh@hss.iitd.ac.inhtt // l i / iitdhttp://egroups.google.co.in/egov_iitd

11Vignesh

Agenda• “Egovernance for development”

– New about ICTs?

– Why egov for development?

– What it covers?

– Challenges

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New about ICTs

• ICTs always existed

• From ‘automation’ to ‘connections’• From  automation  to  connections

• Rise of ‘Information systems’ as area

• Egov in relation to emergence of Internet

• Increasing importance… 

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Why egov for development?• Governments in DC 

– Expensive, poor delivery & responsive

• Egov offers new way – through potential of ICTsg p

• Automation

• Informatisation

• transformation 

• To result in governance that is Effective & Efficient– cheaper, quicker, productive, innovative & high quality 

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What does ‘egov for Dev’ cover?

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E-administration

• Internal working of public sector/government– Cutting process costsCutting process costs

• National ID system in Egypt

– Managing process performanceManaging process performance• HR & Payroll systems in Tanzania (no ghost workers)

– Making strategic connections in governmentMaking strategic connections in government• Connecting various levels of govt. in China

– Creating empowermentg p• Intranet for information access to Afrikaner minority in South Africa. 

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E-citizens & e-services• Deals with citizens and consumers of public services– Talking to citizens

• Anti‐corruption portal & application tracking in South Korea

– Listening to citizensf l h h b d h f• Free & fair elections through bar code in South Africa

– Improving public servicesT t fili i Chil• Tax return filing in Chile

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E-society

• Deals with other institutions – public, pvt, non‐profitnon profit– Working better with business

• Import procedures in the PhilippinesImport procedures in the Philippines

– Developing communities• Gyandoot in Indiay

– Building partnerships• Sustainable development network – strengthening civil p g gsociety in Honduras

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Challenges• High failure rates

– Total, partial, & sustainability.

• Lack of e‐readiness– Infrastructure (Data systems, legal, Institutional, ( y gtechnological, & Human)

– Leadership & strategic thinking• no captains

• Alien systems adopted from outside

d f h d b l• Avoidance of government when driven by external donors

• ICTs ‐ Ignored, Isolates, idolized, & rarely integratedICTs  Ignored, Isolates, idolized, & rarely integrated

• Ignore the stakeholdersVignesh 99

Challenges…2• Design – reality gap

– Information, Technology, Processes, Objcectives & values, staffing & skills, Mgmt systems & structure, and other resources

– Gaps = failure of egov due to• Hard (Tech/ICT) Vs Soft (people)

bl• Private – public gap

• Country context gaps

St t i t l th• Strategies to close the gaps..– To be discussed later.

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References

• Heeks, R. (2001). Understanding e‐Governance for Development. Institute for Development Policy and M t I G t W ki P S iManagement, I‐Government Working Paper Series, Manchester, UK.  

• Sharma Photostats• Sharma Photostats

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• Thank you!

ClarificationsClarifications

Questions

Comments

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