e-quality and e-quality portfolio

Every Trainee Matters / 2010-1-ROI-LE004-0677111

• Some notions• “Basis of Quality for ETM Project” as an introduction to

Quality and Training Quality Management• e-Quality Learning Standards• e-Quality Model• Presentation of SEVAQ + Tool• Presentation of ECBCheck Tool• Website Questionnaire• Contents of e-Quality Portfolio

e-Quality and e-Quality PortfolioContents


e-Quality and e-Quality Portfolio

Both providers and consumers of eLearning want education and training products and services that are effective and efficient. The term “quality” is used to encompass these concepts.

Notions

“Quality is at the heart of Europe’s vision to become a worldwide reference for education and training. Information and communication technologies (ICT) are seen as a vital tool for achieving this – opening up our systems to the world, improving access for all and increasing learning effectiveness. But more than this, ICT is seen as a catalyst for change in our efforts to reform and modernise education and training for the knowledge society.” (Holmes, 2006, p.15)

Quality e-Quality


Source: Ivan and Renata document “Basis of Quality for ETM Project”

Self-evaluation on the basis of EFQM Excellence Model, the most appropriate system for use in education which is based on an assessment of performance and progress and helps organizations in continuous improvement activities

e-Quality and e-Quality PortfolioBasis of Quality for ETM Project


e-Quality and e-Quality PortfolioBasis of Quality for ETM Project


Source: European Institute for E-Learning (EIfEL) in the European Union www.eife-l.org

Key Features:• Consumer-oriented – developed with particular attention to return on

investment in e-learning for learners • Consensus-based – developed through consultation with a balance of provider

and consumer groups • Comprehensive – inclusive of all elements of the learning system: outcomes and

outputs, processes and practices, inputs and resources • Futuristic – describing a preferred future rather than the present circumstances

for design and delivery • Adaptable – with modifications, appropriate to all levels of learning services • Flexible - not all guidelines will apply in all circumstances

e-Quality and e-Quality Portfolioe-Quality Learning Standards

http://www.eife-l.org/


• Quality Outcomes from eLearning Products and Services : The learner should:– Acquire content skills and knowledge– Acquire learning skills– Be awarded of course credits or credentials– Experience adequate return on investments

• Quality Processes and Practices in eLearning Products and Services: define some standards related to:– Management of students– Delivery and management of learning– Use of technologies – computers and other ICT– Communication facilities, processes and practices– Digital archive and ePortfolio service/system



• Quality Inputs and Resources for eLearning Products and Services: define some standards related to:– Intended learning outcomes– Curriculum content– Teaching / learning materials– Product / service information for potential students– Learning technologies– Sound technical design– Appropriate and necessary personnel– Learning resources– Learning Package– Comprehensive course package– Routine review and evaluation– Program plans and budget– Advertising, recruiting and admissions information



• Source: “EFQUEL eQuality Maturity Model - using technology to improve the quality and organisational relevance of learning”

• The e-Quality Model includes 3 main areas:1. Managing and implementing e-Quality2. Vision and strategic planning3. Encouraging individual and organisational

learning through e-Quality

e-Quality and e-Quality Portfolioe-Quality Model


•e-Quality platform implementation•e-Quality strategy planning and implementation•Partnerships•Monitoring and reviewing implementation•Sustainability and return on investment

Managing and

implementing e-Quality

e-Quality and e-Quality Portfolioe-Quality Maturity Model


•Clarity of vision for the development of e-Quality within the organisation•Integration of e-Quality strategy in other strategic plans•Strategic management of e-Quality within the organisation

Vision and

strategic planning



•Managing staff competencies development with ICT•Recording individual progress and achievement with ICT•Sharing knowledge across groups and communities with ICT

Encouraging individual and organisational

learning through e-

Quality



• Source: SEVAQ + Shared Evaluation of Quality in technology-enhanced learning Project (www.sevaq.eu)

• SEVAQ+ is a European-wide initiative for the shared evaluation of quality in technology-enhanced learning, based on an innovative combination of the Kirkpatrick evaluation model for learning and the EFQM™ excellence model designed for all those implementing eLearning and ICT in Higher Education or Vocational Education and Training. The tool offers both a core of questions and customised evaluation possibilities. Evaluation results are available in real time and in a variety of forms, from radar graphs giving an instant picture to raw data for importing into other applications.


SEVAQ + Tool

http://www.sevaq.eu/


• Source: ECBCheck http://www.ecb-check.org/

• Open ECBCheck is a new accreditation and quality improvement scheme for E-Learning programmes and institutions in international Capacity Building. It supports capacity building organisations to measure how successful their e-learning programmes are and allows for continuous improvement though peer collaboration and benchlearning


ECBCheck Tool

http://www.ecb-check.org/





Website Questionnaire


• e-Quality Approach• e-Quality standards• Tools• Questionnaire of Training Platform• Feedback from trainees• Self evaluation


Contents of e-Quality Portfolio