e-delivery: helping students go the distance mary anne knefel susan reiter jonathan helmke...
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E-Delivery: Helping
Students Go the Distance
Mary Anne KnefelSusan Reiter
Jonathan Helmke
University of Dubuque
MILC Conference April 10, 2014
University of Dubuque
1,885 FTE students
Seminary 153 FTE 60% Distance Distance program began 2007
Perceptions
Negatives Viewed as inferior to residential “Cash cow” Diploma mills
Positives Opens educational opportunities Gives voice to all
Authentic Learning
Successful learning occurs in context & community
Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success
Library’s Role in Authentic Learning
Create a residential experience for Distance students Information Literacy Program
Document Delivery & Interlibrary Loan
Intersection of IL & ILL
Seminary has unique research requirements
Theological and Biblical Research
Hebrew Exegesis
Theological Dictionary of the Old Testament
Biblical Commentaries
Planning
Organic: Distance Education affects entire library
“Blurred Lines” between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access
points
Hebrew Exegesis Course Page
Hebrew Exegesis Assignment
1st ILLiad Customization
ILLiad status identifies distance students Keep stats Route requests
2nd ILLiad Customization
Requests are routed to an ILLiad custom queue
Most are doc del
Alerts ILL staff to any book requests
3rd ILLiad Customization
ILLiad is encoded to print “Mail to Patron” on received books
ILL staff does not have to remember which are distance requests
Finally – ILL Staff EvaluatesThe good, the bad, the ugly
Process by ILL – ‘good’ citations (70%)
Refer to librarian for help (20%)
Refer back to patron (10%)
The Good
Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan
The Bad
Citation with Volume & pages; no term Term & pages; no volume
A librarian may be able to help
The Ugly A citation with no
Volume number Page numbers No terms or terms not in English
Back to patron – ILL staff e-mail or cancels
And Uglier
Sometimes students will just give it a shot
Obviously it goes back to the patron for more info
Tips For Success
Adhere to a 10% or 30 page maximum
Establish a firm turnaround time – 48 hrs.
Promote ILLiad as the point of access
Offer mailing of ILL books
Document Delivery Statistics
2008/2009 2009/2010 2010/2011 2011/2012 2012/20130
50
100
150
200
250
300
Online
Residential
Reflections
ILL and Reference
Working with faculty on assignments
Assessment
Future
ILLIAD and WorldShare Developments
E-books: commentaries?
Changes at the Seminary=changes at the Library