Unleashing Learning: From

Strategy to Execution

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How to Drive Engagement and High Performance from your Millennial

Employees

Alan A. Malinchak VP/Chief Learning Officer – ManTech International

Panel Moderator

CLO Symposium Fall 2010

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The Perfect Storm

The Perfect Storm

•  We are in it for next 10 – 15 years •  Boomers departing, insufficient numbers of Gen X •  Awaiting Gen Y to achieve experience… •  Our responsibility to lead and engage Gen X and Gen Y is now, not

the future …. •  We must leave our organization better than when we arrived… •  Are You Prepared to Lead the Change in the Workforce

Demographics? •  What have you considered? •  What have you implemented?

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Workplace Solutions Related to The Millennial Generation

•  Marko Satarain - The Gap, Director Talent Management •  Lori Van Holmes, SPHR - UnitedHealth Group, Director Learning and

Development, Innovation and Delivery •  Best Buy – Joe Mathias, Director Global Learning •  EdLink – John Zappa, CEO

Panel Contributors

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The Gap – Marko Satarain

The Gap has leveraged engagement survey methodology to segment and design employment strategies to create relevance for Millennial employees

•  “Pulse Surveys” •  Sketchbook – internal social media platform •  Results Only Work Environment – employees held to and measured on team goals with

little in the way of structured office hours •  Retail Academy – on demand learning content

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UnitedHealth Group – Lori Van Holmes, SPHR

Non-Linear Self-Directed and Exploratory Learning Map

Mission-Driven Social Responsibility Virtual and Matrix

Strengths-Based Senior Leaders as Teachers Mentoring

Virtual Teams Sandbox Environment Social Networking

UnitedHealth Group empowers Millennial contribution through a Best in class internship program

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Best Buy – Joe Mathias

Best Buy leverages technology in innovative ways to inspire and engage Millennial employees.

•  The use of “Learning Lounge” which utilizes Web 2.0 technologies to allow employees to rank learning opportunities, comment on learning, and provides a discussion platform

•  Employees are encouraged and allowed to create and post their own training •  Accessible at home, outside the firewall •  “It’s all about trying to meet employees where they are and presenting the learning,

whether online or in person, in a manner in which they want to learn”

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EdLink – John Zappa

Aligning tuition assistance with workforce needs

•  Coordinate tuition assistance with ongoing development and rollout of Talent Management Strategy

•  Align coursework with business goals, job competencies, and career development options

•  Develop and implement a measurement strategy for the program

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Establish a Generational Legacy

•  Like one person, a generation is allotted a limited time in each phase of life. •  Ultimately, most of what we associate with our generational characteristics, habits and

even artifacts, will disappear with us. •  We leave behind no more than what we can persuade or oblige younger generations to

take from us.

Unleashing Learning: From

Strategy to Execution