Unleashing Learning: From
Strategy to Execution
© 2006 Capella University - Confidential - Do not distribute 2
How to Drive Engagement and High Performance from your Millennial
Employees
Alan A. Malinchak VP/Chief Learning Officer – ManTech International
Panel Moderator
CLO Symposium Fall 2010
© 2006 Capella University - Confidential - Do not distribute 3
The Perfect Storm
The Perfect Storm
• We are in it for next 10 – 15 years • Boomers departing, insufficient numbers of Gen X • Awaiting Gen Y to achieve experience… • Our responsibility to lead and engage Gen X and Gen Y is now, not
the future …. • We must leave our organization better than when we arrived… • Are You Prepared to Lead the Change in the Workforce
Demographics? • What have you considered? • What have you implemented?
© 2006 Capella University - Confidential - Do not distribute 4
Workplace Solutions Related to The Millennial Generation
• Marko Satarain - The Gap, Director Talent Management • Lori Van Holmes, SPHR - UnitedHealth Group, Director Learning and
Development, Innovation and Delivery • Best Buy – Joe Mathias, Director Global Learning • EdLink – John Zappa, CEO
Panel Contributors
© 2006 Capella University - Confidential - Do not distribute 5
The Gap – Marko Satarain
The Gap has leveraged engagement survey methodology to segment and design employment strategies to create relevance for Millennial employees
• “Pulse Surveys” • Sketchbook – internal social media platform • Results Only Work Environment – employees held to and measured on team goals with
little in the way of structured office hours • Retail Academy – on demand learning content
© 2006 Capella University - Confidential - Do not distribute 6
UnitedHealth Group – Lori Van Holmes, SPHR
Non-Linear Self-Directed and Exploratory Learning Map
Mission-Driven Social Responsibility Virtual and Matrix
Strengths-Based Senior Leaders as Teachers Mentoring
Virtual Teams Sandbox Environment Social Networking
UnitedHealth Group empowers Millennial contribution through a Best in class internship program
© 2006 Capella University - Confidential - Do not distribute 7
Best Buy – Joe Mathias
Best Buy leverages technology in innovative ways to inspire and engage Millennial employees.
• The use of “Learning Lounge” which utilizes Web 2.0 technologies to allow employees to rank learning opportunities, comment on learning, and provides a discussion platform
• Employees are encouraged and allowed to create and post their own training • Accessible at home, outside the firewall • “It’s all about trying to meet employees where they are and presenting the learning,
whether online or in person, in a manner in which they want to learn”
© 2006 Capella University - Confidential - Do not distribute 8
EdLink – John Zappa
Aligning tuition assistance with workforce needs
• Coordinate tuition assistance with ongoing development and rollout of Talent Management Strategy
• Align coursework with business goals, job competencies, and career development options
• Develop and implement a measurement strategy for the program
© 2006 Capella University - Confidential - Do not distribute 9
Establish a Generational Legacy
• Like one person, a generation is allotted a limited time in each phase of life. • Ultimately, most of what we associate with our generational characteristics, habits and
even artifacts, will disappear with us. • We leave behind no more than what we can persuade or oblige younger generations to
take from us.
Unleashing Learning: From
Strategy to Execution