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•Work Information Center•Facility Services•Customer Service•Six Sigma Process Update
Work Information Center
Goal of the Work Information Center:
The primary mission of the Work Information Center (WIC) is to provide information and support to the faculty and staff of the University concerning facility maintenance, repair and renovations.
Types of Work Generated
Corrective – Work done as part of daily operations.
Preventive Maintenance – Scheduled work orders to prevent equipment breakdown and to extend the life of equipment.
Special Billings – Billable work that is under $1000 (requires BanFin-59)
Projects – Billable work that is over $1000 (requires BanFin-59)
Examples of Special Billings
Power wagons for events Hanging banners Additional housekeeping assistance
for events or after normal working hours
Lock changes requested by department
Department and staff door signs Hanging of items such as
blackboards
BanFin-59
Estimates
Department may request an estimate for work prior to being done
Submit an Estimate Request Form to WIC
Once estimate is complete a BanFin-59 is needed to fund work before beginning
Estimate Request From
Actware1000
Online application that allows users to submit corrective work orders directly to WIC for processing
Actware1000
Account will need to be set up by WIC
Actware online allows you to enter requests and track work orders
Billable work still requires BanFin-59
Contact Us
334-3456 [email protected] Submit emails through Actware1000
online Call in all emergency calls After hours and weekends contact
the Police Department at 334-4444
UNCG Facility Services
Facility Services Goals
The goal of the Facility Services Department is to
provide customer service in a professional manner while maintaining a safe & clean environment for students,
faculty and staff.
Cleaning Tasks and Frequencies
Hours of Operation
5:00am to 1:30pm - Day Shift
4:00pm to 12:30am - Night Shift
Weekends as determined by work request
Routine Services
Restroom maintenance Waste/desk side recycling collection Classroom, Office, Locker Room, Gym, Lab,
Auditorium, Recital Room and Daycare Cleaning Public Area (corridors, lobbies, and entrances) Dusting Vacuuming Floor Care Maintenance
Services
Clean and maintain all Academic, Athletic and Student Union Facilities
Snow and Ice Removal Pest Management Floor Care and Upholstery Special Projects Custodial Contractual Services
Cleaning Frequencies (Daily)
Empty Waste in public areas (corridors, restrooms, classrooms, gyms and conference/meeting rooms.
Clean and restock restrooms/locker rooms. Clean classrooms and blackboards/whiteboards Clean public areas (corridors, lobbies, and
entrances) Clean drinking fountains and elevators. Clean other areas as needed on a daily basis
Cleaning Frequencies (Daily)
Clean labsClean corridors (dust mop and mop)Clean stairwells (sweep and mop)
Clean Daycares
Cleaning Frequencies (Weekly)
Dust ledges, furniture and windowsills in public areas (corridors, restrooms, classrooms, and conference/meeting rooms/etc).
Office Cleaning - detail dusting, vacuuming/dust mopping/wet mopping and waste removal. (Computers/monitors are not cleaned as a rule due to their sensitive nature).
Floor Care
Strip and refinish floors – Tentatively during Fall and Spring Breaks
Gym floors dust mopped daily and auto-scrubbed weekly Corridors dust mopped/spot mopped daily and auto-
scrubbed/burnished weekly. Classrooms, labs, and conference rooms dust
mopped/spot mopped daily, mopped and burnished weekly.
Stairwells swept and spot mopped daily, mopped weekly. Carpet shampooing – Winter Holiday Carpet spot cleaned weekly. Upholstery cleaned as determined by Zone Manager or by
request. Clean vents (in conjunction with the PAC Shop) - Annually
Recycling
Recycling material is collected on alternate days of the week (tentatively). Generally Tuesdays and Thursdays.
The Facility Services Staff collects office recyclable material (paper/plastics) and transports it to a pre-designated point within each building.
Cardboard is collected and disposed of in exterior containers to be recycled.
Facility Services staff is trained annually by the Recycling Department on proper recycling methods and the importance of recycling.
Unused chemicals and other hazardous chemicals are sent to the Office of Safety.
Billable Services
External and internal window washing
Venetian blinds Limited upholstery cleaning In-house furniture moving (moving of
items as large as file cabinets from one area to another within the same facility)
Special events (i.e. Commencement, sporting events)
Emergency Services
Snow/Ice removal
Flood clean-up
Blood borne pathogen clean-up
Snow/Ice Removal
Entrances are given priority in the following manner;1) ADA entrances/exits (ramps)2) Main building entrances/exits3) Secondary and service entrances/exits.
Facility Services Staff clears up to 25 feet of entrance area, or up to the nearest sidewalk/street (whichever is greater) at each building.
Bloodborne Pathogens (BBP) Bloodborne pathogens are microorganisms in the
blood or other body fluids that can cause illness and disease in people. These microorganisms can be transmitted through contact with contaminated blood and body fluids.
When the department receives a call concerning possible BBP, a Zone Manager uses tools specifically to disinfect the exposed area. Once disinfection is completed, the tools are collected and sent to a medical facility for disposal.
Facility Services Staff receives annual training on BBP cleaning.
Pest Management at UNCG
Integrated Pest Management (IPM) at UNCG
Integrated Pest Management (IPM) uses current, comprehensive information on the life cycles of pests and their interaction with the environment.
Goal of IPM
Manage pest damage by the most economical means.
Manage with the least possible hazard to people, property and the environment.
IPM
Cockroaches Rodents
Flies Small Flies
Ants
Bed Bugs Birds
Termites Pest Exclusion
Odor
The IPM at UNCG is managed by Ecolab Provides comprehensive services for the
following pest control issues:
Pest Control Schedule
Each Monday & Thursday Ecolab treats the buildings on campus by zones.
Evening Shift buildings are treated once a month on the first Thursday of the month.
The pest control technician checks the Pest Concern Log Book each Monday and Thursday.
Pest Control Emergencies
Pest concern emergencies consist of issues that involve biting/stinging insects or rodents such as mice.
Ecolab will contact the University within an hour, and has a 24 hour response time.
Additional Information
Cleaning for Health
The UNCG Facility Services approach to Healthy High Performance Cleaning
Cleaning for Health and Safety
The UNCG Facility Services Department cleaning adheres to
guidelines set forth by Green Seal Cleaning Standards (GS-42)
along with Healthy High Performance Cleaning (HHPC)
and Greenguard.
GS-42 DetailsSome of the major components of the requirements set
forth by GS-42 are;
Have a plan for use and quarterly maintenance of powered equipment, and a plan for phasing
out equipment that doesn’t meet the standards criteria
Have a building–specific green cleaning plan in place: communications and feedback,
schedules, specifics on floor maintenance, high traffic areas, vulnerable populations, special
areas, Integrated Pest Management, etc.
Develop and maintain a set of written standard operating procedures to be
available to all cleaning personnel and clients.
Greenguard and HHPC Details
Greenguard is an indoor air quality standard for cleaning systems and products that is based upon allowable chemical emissions criteria .
HHPC is designed to reduce exposure of occupants and maintenance staff to
potentially hazardous chemical, biological, and particulate contaminates which can also adversely affect air quality, building finishes,
building systems, and the environment.
HHPC utilizes chemical concentrates with dilution systems that reduce chemicals
concentrations whenever possible and the use of sustainable cleaning materials and products (ex. microfiber tools and wipes)
Sustainability
For a vast majority of cleaning applications, the department employs the use of Alpha-HP, H202 (hydrogen peroxide) Green Seal certified general purpose cleaner.
Green Seal Certified foaming hand soap is installed in most of the buildings maintained by Facility Operations.
Disinfection
Virex 256 is the disinfectant used by the Facility Services Department. Virex 256 is a
hospital grade disinfectant with a 10 minute kill time.
Disinfection
HBV HIV-1, VRE MRSA H1N1 GRSA MRSE
VISA PRSP Herpes Simplex Types
1&2, Influenza Type A2 Adenovirus Rotavirus and many more.
Virex 256 provides broad spectrum kill of micro-organisms including;
Green Seal does not currently certify disinfectants.
Contractual Services
Becker Weaver (915 Northridge)
Surplus (2900 Oakland Ave)
Facility Services Contact Info
Department Administrator Ada Baldwin, R.E.H.
Contact Info [email protected] Office: 256-1204 Fax: 256-1166
Zone 1 – Willie Dowd Sr.
Bryan, Stone, Petty, Financial Aid, Office of Safety, Foust, Forney
Contact Info [email protected] Office: 256-1207 Nextel: 442-4369
Zone 1 GUW’s
Leroy Arrington
Charles Tatum
Zone 2 – Joseph Borden
Ferguson, Cone Art, McIver, Aycock, Taylor, Brown, Carmichael, Faculty Center, Alumni House, Studio Arts, Moore Nursing, 320 McIver
Contact Info [email protected] Office: 334-4600 Nextel: 451-4988
Dareck Beasley Zone 2 GUW
Zone 3 - Sherry Stevens, C.E.H.
HHP, Student Recreation, Baseball Stadium, Soccer Stadium, Softball Stadium, Grounds Maint., ACOB*
Contact Info [email protected] Office: 334-3603 Nextel: 215-3263
Zone 3 GUW’s
John RichardsonPaul Bigelow
Zone 4 – Greg Poteat, C.E.H.
Sullivan Science, Eberhart, Curry, HHRA, EUC, Jackson Library, Mossman North Drive Daycare, Carter Daycare
Contact Info [email protected] Office: 256-1206 Nextel:382-7444
John Tinnin
Willie Brown Jr.
James Winchester
Zone 4 GUW’s
Zone 5 – John Pearce , C.E.H.(Evening Shift)
New Music, 1100 W. Market, 127 McIver, 119 McIver, Walker Ave. Parking Deck, Print Shop, University Relations, Oakland Ave. Parking Deck, Sink, Campus Supply
Contact Info [email protected] Office: 256-1231
Zone 5 GUW’s
Ronald StaceyRobert Attaway
Department Support Staff
Timothy Wilkins
Contact [email protected]: 382-9674
Erick Gardner
Contact [email protected]: 669-2020Office: 334-5997
Thomas Everett, C.E.H
Contact [email protected]: 451-5969Office: 256-1208
Questions?
Facilities Operations Remarkable Customer Service
Remarkable Customer Service Implementation Plan
Objective : To establish a procedure to carry out the uniform Facilities Operations customer service program. Includes:
Accessibility and Access Standards Timely Responses Assessment
Conduct RecognitionQuality TrainingResolutionAccountabilityCommunication
Customer Advisory Committee
Committee consisting of campus community faculty, staff and Facilities Operations group .Purpose:
1. Enhance our remarkable customer service program
2. Gain new ideas3. Strengthen customer relations4. Gain feedback on our program
strategy
Employee Recognition Program Purpose: To recognize employees that
strengthen the Facilities Management team through their remarkable contribution and performance . It includes the efforts of both individuals and small teams working toward fulfilling our mission and the mission of the University of North Carolina @Greensboro.
Our Three Values:1.Remarkable Customer Service
2.Safety 3.Collaboration/Teamwork
Assessment
Annual SurveyFocus – Remarkable Customer
ServiceWays of contactResponse timeWork request
completion notification
2010 Results -
Central Intake Update
Judy Smith
Questions???
Thank you for joining us today!Additional information can be found at
the Facilities Operations website.www.uncg.edu/ppo