Six Sigma Six Sigma Overview Overview

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<ul><li> 1. Six SigmaSix Sigma / Lean (Using Data to Drive Decisions) (Using Data to Drive Decision) (Using Data to Drive Decision)(Changing to Excellence) Six Sigma Overview LEAN Michael Elias (Aiming for Perfection)Lean Deployment Leader (Working to Perfection) </li></ul> <p> 2. Six Sigma / Lean Agenda (Using Data to Drive Decisions) NYGHs Improvement System (one slide)Overview of Six SigmaComparing &amp; Contrasting Lean and Six Sigma (Working to Perfection) 3. Six Sigma / Lean The NYGH Improvement System (Using Data to Drive Decisions) The Effectiveness (E) of the result is equal to the Quality (Q) of the solution times the Acceptance (A) of the idea Qualityx A cceptance =EffectivenessLeanLean Six Sigma ChangeEffective EffectiveSix SigmaChangeMethodologyManagementResultsResultsMethodologyManagementProject Management, PDSA Project Management, PDSAA proven formula for results A proven formula for results (Working to Perfection) GE Medical Systems Performance Solutions, General Electric Co. 2003 Norman R. F. Maier, The Journal of Applied Behavioral Science, Vol. 1, No. 4, 373-386 (1965) 4. Six Sigma / Lean The A Side of The Equation (Using Data to Drive Decisions)Q uality x A cceptance = E ffectiveness Change ManagementCreating a Shared NeedMobilizing Commitment? Changing Culture and Structure? (Working to Perfection) 5. Six Sigma / Lean The A Side of The Equation(Using Data to Drive Decisions)Leading Change Creating A Shared Need Shaping A Vision Mobilizing CommitmentCurrent TransitionImprovedState State State Making Change Last Monitoring Progress Changing Systems &amp; Structures(Working to Perfection)Change Acceleration Process, GE Medical Systems Performance Solutions, General Electric Co. 2003 6. Six Sigma / Lean The Q Side of The Equation (Using Data to Drive Decisions)Q uality x A cceptance = E ffectiveness Six SigmaWhat is Six Sigma?Whats the Goal?Whats the Impact on Culture? (Working to Perfection) 7. Six Sigma / Lean Six Sigma: New or Old? (Using Data to Drive Decisions) As Old as Science How Old Is Science?Really Old (Working to Perfection) 8. Six Sigma / Lean Six Sigma is..(Using Data to Drive Decisions) ..an exercise in the scientific methodAttributes Include: Hypothesizing Observing Statistical Correlations Measurable Evidence Experimentation/Testing Formulation of Theories(Working to Perfection) 9. Six Sigma / Lean Side By Side(Using Data to Drive Decisions) Scientific Method Six Sigma (DMAIC)Define Determine what the customer values as Critical to Quality.Measure Establish a method for measuring those things that impact those things critical to qualityAnalyze Determine how far the gap is between what the patient wants and what the process is able to provide.ImproveWork on the right problem andmeand the gap.Control Ensure that the gap never occurs again(Working to Perfection) 10. Six Sigma / Lean Six Sigma: Philosophy(Using Data to Drive Decisions)Measure of Quality: Six Sigma is a statistical measure expressing how close a service comes to meeting its quality goalsThe Goal: To achieve superior qualityQuantitatively, this means that the averageprocess generates less than 3.4 defects permillion opportunities. Culturally: This means we need to learn how to be nearly flawless in executing our key processes (Working to Perfection) 11. Six Sigma / Lean (Using Data to Drive Decisions) Six Sigma as it applies toHappy MarriageWife = Customer(Working to Perfection) 12. Six Sigma / Lean(Using Data to Drive Decisions) Customer SpecificationLowerMean Mean UpperCustomerCustomer Specification Specification Wife so Wife Wife Happy Divorces Content &amp;She Cant Husband HappyThink Straight Not So Happy Too Happy Happy Wife(Working to Perfection) 13. Six Sigma / Lean(Using Data to Drive Decisions) Plot The Bell Curve Every Human Activity Has Variability...LowerMeanMeanUpper Customer CustomerSpecificationSpecification Wife so WifeHappy She DivorcesCant Think Husband Straight Not So GoodToo GoodGood Enough(Working to Perfection) 14. Six Sigma / Lean(Using Data to Drive Decisions) The Basic Idea of Six SigmaAttack and Eliminate The Variation...SqueezeMeanMean SqueezeWifeWife so HappyDivorcesShe Cant ThinkHusbandStraight-9 -8 -7 -6 -5 -4 -3 -2 -1 -9 -8 -7 -6 -5 -4 -3 -2 -11 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Reducing variability is the essence of Six Sigma Reducing variability is the essence of Six Sigma(Working to Perfection) 15. Six Sigma / Lean(Using Data to Drive Decisions) A 6 Sigma Process What does it mean to have a 6 Sigma process? Mean Mean It means that my wife is willing to accept3.4 mistakes per MILLION CHANCES-6 -5 -4 -3 -2 -1 -6 -5 -4 -3 -2 -11 2 3 4 5 61 2 3 4 5 6 (Working to Perfection) 16. Six Sigma / Lean What is a Six Sigma Project?(Using Data to Drive Decisions) Addresses an important business objective Data driven Team drives the project Black Belt leads the team and acts as a Six Sigma Technical Resource Average time to completion 4 months to 1 yearLarge and Complex Undertaking Large and Complex Undertaking(Working to Perfection) 17. Six Sigma / Lean Agenda (Using Data to Drive Decisions) Side By Side Comparison(Working to Perfection) 18. Six Sigma / Lean Lean &amp; Six Sigma (Using Data to Drive Decisions) Fusing Lean and Six Sigma is Required for Two Reasons. 1) Lean does not address bringing a process under statistical controlSpeed Oriented2) Six Sigma cannot, alone address improving the speed of process Quality Oriented(Working to Perfection) George, L Michael: Lean Six Sigma, McGraw-Hill: 2002 19. Six Sigma / LeanIntegrating Lean Into The Six Sigma(Using Data to Drive Decisions)Six Sigma DefineDetermine what the customervalues as Critical to Quality. Use Lean Tools to MeasureAccelerateEstablish a method for measuring thoseImprovement and tothings that impact those things critical to Manage Changequality AnalyzeDetermine how far the gap isbetween what the patient wants andwhat the process is able to provide. ImproveWork on the right problem and Use Kaizen To Deliver Improvementsmeand the gap. Control Ensure that the gap never occurs Use Visual Control System again(Working to Perfection) 20. Six Sigma / Lean Integrating Six Sigma Into Lean(Using Data to Drive Decisions) Preparation Kaizen Follow-up 3 Weeks 1 Week 3 WeeksDefine Voice of the Customer. CTQsCTQMeasure ControlConduct MSAs, strive for rep sample sizeMSAStatistical Process ControlAnalyzeLook for statistical correlations &amp; variation(Working to Perfection) 21. Six Sigma / Lean Lean and Six Sigma(Using Data to Drive Decisions)Six SigmaLeanGoal Identifies and eliminates complex Eliminates simpler sources ofsources of variability variability and creates flow by eliminating wasteTargets85%--90% 20%-50%ApplicationWhere statistical process control isWhere standard work is needed neededApproach Expert Driven- requires thoroughFront Line Driven-Utilizing theunderstanding of experimental designcollective wisdom of point of careand applied statistics staff with Lean expertise guidingProject Selection Source of the variation is unknownDriven by value stream mapNo predetermined solutions exist Length of 4 months to 1year 1 week to 3 months Projects TrainingTechnical classroom training/learn byLearn by doingdoing (Working to Perfection) 22. Six Sigma / Lean Operational Improvement (Using Data to Drive Decisions)+6 Six Sigma54Lean Six Sigma32Lean 1PDSAs, Project Management0-Leadership DecisionsAs scope and complexity increases, the tactics shiftfrom Lean to Six Sigma(Working to Perfection) 23. Questions Six Sigma / Lean(Using Data to Drive Decisions) ? ? ? ? ? (Working to Perfection) </p>