U.S. Department of State, Selects
Syclo SMART Mobile Suite For Maximo
Presented by: Charles Kalajian – Syclo, Federal Account Executive
Steve Hamilton – Syclo, Vice President of Sales
John Bainbridge – U.S. Department of State, Senior Advisor
John Holly – U.S. Department of State, Mobile CMMS & Special Projects
Mobility Trends
Syclo Overview
Syclo Agentry Technology Advantage
US Department of State Mobile Success
Story
Summary/Q&A
Agenda: Mobile Solutions for EAM
Slide 2 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
EAM Mobility Trends: User & Application Diversity
ENTIRE
EAM WORK FORCE OFFICE STAFF CUSTOMERS
Work Order
Management
Inventory
Management
Condition Monitoring
Operator Rounds
Inspections
Asset Auditing
Approvals
Management
Dashboards
Self-service
tools
Account
management
Tracking
Incident
reporting
July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved. Slide 3
FIELD
TECHNICIANS
Enabling the Mobile Enterprise
FOCUS
15-year old, 165+ employee company exclusively focused on mobility
Deep industry & business process knowledge
FLEXIBILITY
Any ERP system, network, device or peripheral
Custom-tailored development, configuration and deployment approach
PRODUCTS & TECHNOLOGY
Leading development, implementation and management tools
Enterprise-grade underlying platform
Broad application and component portfolio
COMPLETE SOLUTION ORIENTATION
Unmatched integration expertise and ERP vendor relationships
Far-reaching and diverse partner ecosystem
World-class services team
Expert technical support
July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved. Slide 4
Gartner Magic Quadrant for Mobile
Enterprise Application Platforms
5 Copyright © 2011 Syclo LLC. All rights reserved
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www.syclo.com/meap
In a related Gartner
research report on “Critical
Capabilities for Mobile
Enterprise Application
Platforms”, Syclo received
the highest score of 3.7 for
meeting each of the four
mobile scenario cases
required by developers and
IT organizations
Diverse Customer Community
6 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Strong Federal Client Presence
Slide 7 Slide 7 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Work orders
Time & attendance
Measurement rounds
Calibrations
Create work orders on the spot
Slide 8
SMART Mobile Suite Applications
Asset collection & verification
Condition assessment
Asset catalog
Build PM schedule
Outline condition monitoring
Assign work based many criteria
Automatic or semi-automatic work scheduling
Route optimization
Cycle counts
Parts issues, transfers, returns
Parts receipt
Barcode & voice enabled
July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Over-the-air device commissioning
and deployment
Centralized device management:
profiles, features, status, inventory
Update and patch management:
drivers, software, firmware
Remote troubleshooting: reboots,
file retrieval, remote device control
Correlate hardware and application
data over time
Systems performance tracking:
battery, network, resets, helpdesk,
device utilization
Business process analysis:
synchronization, validation rules,
process execution
Slide 9
Comprehensive Mobile Device
Management & Analytics Tools
July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
The Syclo Agentry Advantage
Flexible Component
Architecture
Code-free Configuration
Layer
True Cross-Platform
Support
Seamless, Reliable
Integration with Maximo
and other Systems
Easy to Learn, Easy
to Use Apps
Enterprise-Grade
Reliability & Performance
Included Mobile Device
Management Tools
July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved. Slide 10
SMART Mobile Suite For Maximo
S.M.A.R.T 1996-2000
SMART
for
Maximo 2000-2001
Maximo
Mobile 2002-2006
IBM
Maximo
Mobile SE 2006-2007
SMART
Mobile
Suite For
Maximo *Today*
US Department of State Overview
Slide 12 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
• The Bureau of Diplomatic Security (DS) is the
security and law enforcement arm of the U.S. Department of State.
• DS is a world leader in international
investigations, threat analysis, cyber security, counterterrorism, security technology, and protection of people, property, and information.
• DS is responsible for providing a safe/secure
environment for foreign policy efforts.
What is the Role of the Bureau of Diplomatic Security in the US Department of State?
ST Team
John Bainbridge – Senior Advisor to the Security Technology Office
Matt Percival – Security Engineering Officer
Ron Mineard – CMMS Government Technical Monitor
Slide 13 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Situation at US Department of State
Operate in the US and most foreign countries; over 34,000 employees
Focus on securing facilities utilizing Maximo vs. 7
Have 73 field offices scattered around the globe – each with at least 1 or more storerooms
Currently have over 800 Maximo users and a large on-site Maximo development team
Siemens Government Services and ActionNet currently provide most of our Maximo and Mobile CMMS support onsite, ccc
Slide 14 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Activities Performed at US Department
of State
Who Works in ST Workforce?
Technicians
Engineers
Seabees
Storeroom Logisticians
What Work do they Perform?
PM
CM
EM
Installation Work
Where do They Work?
All technical security systems at:
Embassies
Consulates
Domestic State Dept. offices
Inventory Functions
Audits
Asset Additions to Work Orders with Status Change
Other Vendors Motorola - MC9090 PDA’s for Storeroom and MC75’s for Field Work Triad Technology Partners – Procurement support
Slide 15 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
SMART Mobile Suite Selection
Syclo SMART Mobile Suite For Maximo
Slide 16 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Reasons for Selecting Syclo’s SMART
Mobile Suite For Maximo
Proven Solution
Attach Document Capabilities
Auditor Application
Mobile Device Management Capabilities
Offline Abilities
Agentry Mobile Platform
Federal References
Syclo Professional Approach
Slide 17 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Syclo Mobile Project Benefits
Easier system for receiving
and completing
work orders
Reduces amount of foot traffic
Reduces data entry
time
Tracking asset
downtime
Deploy Agentry MDM as
viable way to manage
devices across the
world
Reviewing Cellular
(CDMA & GSM) for real-time
data exchange
Syclo Mobile CMMS Challenges
18 Copyright © 2011 Syclo LLC. All rights reserved
Activate Mobile Device Manager to update all units thru network
Streamline login process for faster server access
Allow multiple users for one unit without requiring a complete reload due to encryption
Enable photo attachments to work orders
In Summary
Over 15 years of
experience in Mobile
Enterprise Asset
Management
Hundreds of successful,
growing deployments
We Know Your
Business
We Know Your
Systems
We Know
Enterprise Mobility
OEM Partner of IBM
450+ joint customers
Over a decade of
experience integrating
with Maximo systems
Broad application and
component portfolio for
quick, cost-effective, highly-
tailored deployments
Powerful mobile platform
manages device diversity,
app configuration, security
and scalability
We Can Help You Be Successful!
Slide 19 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.
Copyright © 2011 Syclo LLC. All rights reserved.
July 13-15 – Chicago
For more information,
visit: http://smc.syclo.com/
•Learn more about mobility
•Connect with colleagues
•Explore new technologies
SAVE
THE DATE 20
11
Syclo Mobile Conference
QUESTIONS?
Presented by:
visit www.syclo.com for more information
QUESTIONS & DISCUSSION
Copyright © 2010 Syclo LLC. All rights reserved 21
Presented by:
Charles Kalajian – Syclo, Federal Account Executive
Steve Hamilton – Syclo, Vice President of Sales
John Bainbridge – US Department of State
John Holly – US Department of State