u.s. department of state, selects syclo smart mobile suite ... dc mug presentation final.pdfsyclo...

U.S. Department of State, Selects

Syclo SMART Mobile Suite For Maximo

Presented by: Charles Kalajian – Syclo, Federal Account Executive

Steve Hamilton – Syclo, Vice President of Sales

John Bainbridge – U.S. Department of State, Senior Advisor

John Holly – U.S. Department of State, Mobile CMMS & Special Projects

Mobility Trends

Syclo Overview

Syclo Agentry Technology Advantage

US Department of State Mobile Success

Story

Summary/Q&A

Agenda: Mobile Solutions for EAM

Slide 2 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.

EAM Mobility Trends: User & Application Diversity

ENTIRE

EAM WORK FORCE OFFICE STAFF CUSTOMERS

Work Order

Management

Inventory

Management

Condition Monitoring

Operator Rounds

Inspections

Asset Auditing

Approvals

Management

Dashboards

Self-service

tools

Account

management

Tracking

Incident

reporting

July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved. Slide 3

FIELD

TECHNICIANS

Enabling the Mobile Enterprise

FOCUS

15-year old, 165+ employee company exclusively focused on mobility

Deep industry & business process knowledge

FLEXIBILITY

Any ERP system, network, device or peripheral

Custom-tailored development, configuration and deployment approach

PRODUCTS & TECHNOLOGY

Leading development, implementation and management tools

Enterprise-grade underlying platform

Broad application and component portfolio

COMPLETE SOLUTION ORIENTATION

Unmatched integration expertise and ERP vendor relationships

Far-reaching and diverse partner ecosystem

World-class services team

Expert technical support


Gartner Magic Quadrant for Mobile

Enterprise Application Platforms

5 Copyright © 2011 Syclo LLC. All rights reserved

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www.syclo.com/meap

In a related Gartner

research report on “Critical

Capabilities for Mobile

Enterprise Application

Platforms”, Syclo received

the highest score of 3.7 for

meeting each of the four

mobile scenario cases

required by developers and

IT organizations

http://www.syclo.com/meap

Diverse Customer Community

6 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.

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Strong Federal Client Presence

Slide 7 Slide 7 July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.

Work orders

Time & attendance

Measurement rounds

Calibrations

Create work orders on the spot

Slide 8

SMART Mobile Suite Applications

Asset collection & verification

Condition assessment

Asset catalog

Build PM schedule

Outline condition monitoring

Assign work based many criteria

Automatic or semi-automatic work scheduling

Route optimization

Cycle counts

Parts issues, transfers, returns

Parts receipt

Barcode & voice enabled

July 6, 2011 Copyright © 2011 Syclo LLC. All rights reserved.

Over-the-air device commissioning

and deployment

Centralized device management:

profiles, features, status, inventory

Update and patch management:

drivers, software, firmware

Remote troubleshooting: reboots,

file retrieval, remote device control

Correlate hardware and application

data over time

Systems performance tracking:

battery, network, resets, helpdesk,

device utilization

Business process analysis:

synchronization, validation rules,

process execution

Slide 9

Comprehensive Mobile Device

Management & Analytics Tools


The Syclo Agentry Advantage

Flexible Component

Architecture

Code-free Configuration

Layer

True Cross-Platform

Support

Seamless, Reliable

Integration with Maximo

and other Systems

Easy to Learn, Easy

to Use Apps

Enterprise-Grade

Reliability & Performance

Included Mobile Device

Management Tools


SMART Mobile Suite For Maximo

S.M.A.R.T 1996-2000

SMART

for

Maximo 2000-2001

Maximo

Mobile 2002-2006

IBM

Maximo

Mobile SE 2006-2007

SMART

Mobile

Suite For

Maximo *Today*

US Department of State Overview


• The Bureau of Diplomatic Security (DS) is the

security and law enforcement arm of the U.S. Department of State.

• DS is a world leader in international

investigations, threat analysis, cyber security, counterterrorism, security technology, and protection of people, property, and information.

• DS is responsible for providing a safe/secure

environment for foreign policy efforts.

What is the Role of the Bureau of Diplomatic Security in the US Department of State?

ST Team

John Bainbridge – Senior Advisor to the Security Technology Office

Matt Percival – Security Engineering Officer

Ron Mineard – CMMS Government Technical Monitor


Situation at US Department of State

Operate in the US and most foreign countries; over 34,000 employees

Focus on securing facilities utilizing Maximo vs. 7

Have 73 field offices scattered around the globe – each with at least 1 or more storerooms

Currently have over 800 Maximo users and a large on-site Maximo development team

Siemens Government Services and ActionNet currently provide most of our Maximo and Mobile CMMS support onsite, ccc


Activities Performed at US Department

of State

Who Works in ST Workforce?

Technicians

Engineers

Seabees

Storeroom Logisticians

What Work do they Perform?

PM

CM

EM

Installation Work

Where do They Work?

All technical security systems at:

Embassies

Consulates

Domestic State Dept. offices

Inventory Functions

Audits

Asset Additions to Work Orders with Status Change

Other Vendors Motorola - MC9090 PDA’s for Storeroom and MC75’s for Field Work Triad Technology Partners – Procurement support


SMART Mobile Suite Selection

Syclo SMART Mobile Suite For Maximo


Reasons for Selecting Syclo’s SMART

Mobile Suite For Maximo

Proven Solution

Attach Document Capabilities

Auditor Application

Mobile Device Management Capabilities

Offline Abilities

Agentry Mobile Platform

Federal References

Syclo Professional Approach


Syclo Mobile Project Benefits

Easier system for receiving

and completing

work orders

Reduces amount of foot traffic

Reduces data entry

time

Tracking asset

downtime

Deploy Agentry MDM as

viable way to manage

devices across the

world

Reviewing Cellular

(CDMA & GSM) for real-time

data exchange

Syclo Mobile CMMS Challenges

18 Copyright © 2011 Syclo LLC. All rights reserved

Activate Mobile Device Manager to update all units thru network

Streamline login process for faster server access

Allow multiple users for one unit without requiring a complete reload due to encryption

Enable photo attachments to work orders

In Summary

Over 15 years of

experience in Mobile

Enterprise Asset

Management

Hundreds of successful,

growing deployments

We Know Your

Business

We Know Your

Systems

We Know

Enterprise Mobility

OEM Partner of IBM

450+ joint customers

Over a decade of

experience integrating

with Maximo systems

Broad application and

component portfolio for

quick, cost-effective, highly-

tailored deployments

Powerful mobile platform

manages device diversity,

app configuration, security

and scalability

We Can Help You Be Successful!


Copyright © 2011 Syclo LLC. All rights reserved.

July 13-15 – Chicago

For more information,

visit: http://smc.syclo.com/

•Learn more about mobility

•Connect with colleagues

•Explore new technologies

SAVE

THE DATE 20

11

Syclo Mobile Conference

http://smc.syclo.com/

QUESTIONS?

Presented by:

visit www.syclo.com for more information

QUESTIONS & DISCUSSION

Copyright © 2010 Syclo LLC. All rights reserved 21

Presented by:

Charles Kalajian – Syclo, Federal Account Executive

Steve Hamilton – Syclo, Vice President of Sales

John Bainbridge – US Department of State

John Holly – US Department of State