Tools & Tools & TechniquesTechniques

Ian Govier Ian Govier (Facilitator)(Facilitator)

NNLLPPAn introduction to

opportunitynowhereopportunitynowhere

  

  

Workshop Workshop Outline Outline

Examining basic NLP operating principles 

Establishing

&

maintaining

rapport

 

Influencing through appropriate language

Exploring

pre-

suppositions

& changing

belief systems

 

Creating effective resource states

 

Perceptual positioning 

 

Overcoming

barriers &

creating

well-formed

outcomes

   

Getting to Getting to know each other know each other

(a little better)(a little better)

So what is So what is NNLLPP??

• Neuro – Neuro – your thinking processes, the way you use your your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to senses of sight, hearing, feeling, taste and smell to understand what is happening around you;understand what is happening around you;

• Linguistic – Linguistic – your words, the way you use language and your words, the way you use language and how it influences you and those around you;how it influences you and those around you;

• Programming – Programming – your behaviour and the way you your behaviour and the way you organise your ideas and actions, which produces expected organise your ideas and actions, which produces expected and unexpected results.and unexpected results.

At the heart of NLP is a wide range of methods and models that offer an understanding of how people

think, behave and change.

It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to

an ever-shifting world.  

NNLLPP Key Principles Key PrinciplesKnow what outcome you want to achieve.

Have a resourceful state and sufficient sensory acuity (awareness) to know if you are

moving towards or away from your outcome

Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.

Take action now!

Three Key SkillsThree Key Skills

Outcome Knowing what you want

Acuity Notice what you are getting

Flexibility Keep changing what you are thinking & doing

Grp Ex

What do I want to ACHIEVE or CHANGE

as a result of this workshop?

The map is not the

territory

There is no failure, only feedback

If you always do what you’ve always done,

you’ll always get what you’ve always got

You already have all of the

resources

Some Some NNLLPP Operating Operating PrinciplesPrinciples

It’s not what happens to you, but what you do with it that determines your experience

We are where we are as a result of the

choices we make

Behind every action is a positive

intention

If someone else can do it, you can learn to do it

too

If you don’t know, who would know

Some more Some more NNLLPP

Operating Operating PrinciplesPrinciples

The meaning of a communication is the response you

get

NNLLPP & the Structure of Experience

What would I What would I

I do differentlyI do differently

next time?next time?

I experience a situation

My physical senses

Previous experiences (learnings)

Beliefs and Values

The meaning I attach

How I react

Filters of Perception

(or what do I pay attention to)

Representation Systems Representation Systems (The Languages of the Mind)(The Languages of the Mind)

SeeSee VisualVisual

HearHear AuditoryAuditory

FeelFeel KinaestheticKinaesthetic

VAK LS & Exs

Between what happens to Between what happens to us and our us and our response to itresponse to it…

……..is our freedom to ..is our freedom to choose our responsechoose our response

We can’t choose the We can’t choose the other person’s response. other person’s response.

What we can do is…What we can do is…

INFLUENCE INFLUENCE their response their response

The door to The door to

INFLUENCEINFLUENCE

opens opens from the from the

insideinside

Communication InfluenceCommunication Influence

38% 38% Tone of Tone of voicevoice

7% 7% Spoken Spoken WordsWords

55%55% Body Body

Language Language

Rapport SkillsRapport Skills

Matching Body LanguageMatching Body Language

Matching VoiceMatching Voice

Matching WordsMatching Words

Rapport SkillsRapport Skills

Matching Matching Body Body Language Language

Matching Body LanguageMatching Body Language

• Body attitudeBody attitude

• Body postureBody posture

• GesturesGestures

• Speed of movementSpeed of movement

• Facial expressionFacial expression

• Eye contactEye contact

Body Body Language Language

Quiz Quiz

Sensory Sensory Acuity Acuity & Micro & Micro

SignalsSignals

Eye Accessing CuesEye Accessing Cues

2 Truths 2 Truths & a Lie!& a Lie!

UsingUsing RapportRapport to to

Improve Working RelationsImprove Working Relations

Matching Matching Voice Voice

Matching VoiceMatching Voice

• VolumeVolume

• SpeedSpeed

• PitchPitch

• ToneTone

UsingUsing RapportRapport to to

Improve Working RelationsImprove Working Relations

Matching Matching Words Words

Matching WordsMatching Words

If a person calls If a person calls it a ‘spade’, it a ‘spade’, you call it a spade you call it a spade

and not a shovel!and not a shovel!

Lunch Lunch TimeTime

Let’s Let’s Take a Further Take a Further Look at Look at Language Language

•DeletionsDeletions

•DistortionsDistortions

•GeneralisationsGeneralisations

DeletionsDeletions

DistortionsDistortions

GeneralisationsGeneralisations

Let’s Let’s listen to listen to

each othereach other

When people who When people who are not used to are not used to

speaking are speaking are heard by people heard by people

who are not used to who are not used to listening, then real listening, then real

change occurs.change occurs.

Believing Believing

our our ThoughtsThoughts

Whether you think you can….

Or whether you think you can’t….

You’re probably

right!

Creating Creating a Simple a Simple

Belief Belief Change Change

Perceptual PositioningPerceptual Positioning

1st1st

2nd2nd

3rd3rd

= ME= ME

How do I see the situation?How do I see the situation?

How do I see the other person?How do I see the other person?

How do I feel?How do I feel?

What’s going on in my opinion?What’s going on in my opinion?= THE OTHER PERSON= THE OTHER PERSON

How do I see the situation?How do I see the situation?

How do I see the How do I see the otherother person? person?

How do I feel?How do I feel?

What’s going on in my opinion?What’s going on in my opinion?

= OBSERVER= OBSERVER

How do I see the situation?How do I see the situation?

How do I see these 2 people?How do I see these 2 people?

What do I think is going on?What do I think is going on?

What might 1What might 1stst position do to change things? position do to change things?

The The PPOOWWEERR to change! to change!

Helping clients create ‘well-formed

outcomes’

POWERPOWER Outcomes Outcomes

PPositiveositive

OOwn partwn part

RRealeal

WWhat specificallyhat specifically

EEcologycology

Ask:Ask:

What would you rather have?

Is this within your own control?

What specifically do you want? With whom? By when?

If you could have that tomorrow, would you take it? If you get hesitation Ask: “what

stops you?”Can you imagine how it will be when you have achieved your goal? See, hear, feel..

Recipe for Fielding ChallengesRecipe for Fielding Challenges

AcknowledgeAcknowledge

ClarifyClarify

AnswerAnswer

CheckCheck

When things go off track!When things go off track!

SummariseSummarise

Final Final ThoughtsThoughts

……what am Iwhat am Igoing to going to

do do differently differently

after today?after today?

If we always do what If we always do what we’ve always done…we’ve always done…

……we’ll always get what we’ll always get what we’ve always got! we’ve always got!

…I’ll probably

do nothing

about it!

If I do nothing about it in 24 hours…

The The ‘Star Fish’ ‘Star Fish’ PrinciplePrinciple

ThanThank k

YouYou

Tools & Tools & TechniquesTechniques

Ian Govier Ian Govier (Facilitator)(Facilitator)

NNLLPPAn introduction to