tools & techniques tools & techniques ian govier (facilitator) nlpnlpnlpnlp an introduction to

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  • Slide 1
  • Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to
  • Slide 2
  • opportunitynowhere
  • Slide 3
  • Workshop Outline Examining basic NLP operating principles Establishing & maintaining rapport Influencing through appropriate language Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning Overcoming barriers & creating well-formed outcomes
  • Slide 4
  • Getting to know each other (a little better)
  • Slide 5
  • So what is NLP ? Neuro your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;Neuro your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you; Linguistic your words, the way you use language and how it influences you and those around you;Linguistic your words, the way you use language and how it influences you and those around you; Programming your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.Programming your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.
  • Slide 6
  • At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change. It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.
  • Slide 7
  • NLP Key Principles Know what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness) to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!
  • Slide 8
  • Three Key Skills Outcome Knowing what you want Acuity Notice what you are getting Flexibility Keep changing what you are thinking & doing
  • Slide 9
  • Grp Ex
  • Slide 10
  • What do I want to ACHIEVE or CHANGE as a result of this workshop?
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  • The map is not the territory There is no failure, only feedback If you always do what youve always done, youll always get what youve always got You already have all of the resources Some NLP Operating Principles Its not what happens to you, but what you do with it that determines your experience
  • Slide 13
  • We are where we are as a result of the choices we make Behind every action is a positive intention If someone else can do it, you can learn to do it too If you dont know, who would know Some more NLP Operating Principles The meaning of a communication is the response you get
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  • NLP NLP & the Structure of Experience
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  • What would I I do differently next time?
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  • I experience a situation My physical senses Previous experiences (learnings) Beliefs and Values The meaning I attach How I react Filters of Perception (or what do I pay attention to)
  • Slide 18
  • Representation Systems (The Languages of the Mind) SeeVisual HearAuditory FeelKinaesthetic VAK LS & Exs
  • Slide 19
  • Between what happens to us and our response to it Between what happens to us and our response to it ..is our freedom to choose our response
  • Slide 20
  • We cant choose the other persons response. What we can do is INFLUENCE their response
  • Slide 21
  • The door to INFLUENCE opens from the inside
  • Slide 22
  • Communication Influence 38% Tone of voice 7% Spoken Words 55% Body Language
  • Slide 23
  • Rapport Skills Matching Body Language Matching Voice Matching Words
  • Slide 24
  • Rapport Skills Matching Body Language
  • Slide 25
  • Body attitudeBody attitude Body postureBody posture GesturesGestures Speed of movementSpeed of movement Facial expressionFacial expression Eye contactEye contact
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  • Slide 27
  • Slide 28
  • Body Language Quiz
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Sensory Acuity & Micro Signals
  • Slide 33
  • Eye Accessing Cues
  • Slide 34
  • Slide 35
  • 2 Truths & a Lie!
  • Slide 36
  • Using Rapport to Improve Working Relations Matching Voice
  • Slide 37
  • VolumeVolume SpeedSpeed PitchPitch ToneTone
  • Slide 38
  • Using Rapport to Improve Working Relations Matching Words
  • Slide 39
  • If a person calls it a spade, you call it a spade and not a shovel!
  • Slide 40
  • Lunch Time
  • Slide 41
  • Lets Take a Further Look at Language
  • Slide 42
  • DeletionsDeletions DistortionsDistortions GeneralisationsGeneralisations
  • Slide 43
  • Deletions
  • Slide 44
  • Distortions
  • Slide 45
  • Generalisations
  • Slide 46
  • Lets listen to each other
  • Slide 47
  • When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.
  • Slide 48
  • Believing our Thoughts
  • Slide 49
  • Whether you think you can. Or whether you think you cant. Youre probably right!
  • Slide 50
  • Creating a Simple Belief Change
  • Slide 51
  • Slide 52
  • Perceptual Positioning
  • Slide 53
  • 1st 2nd 3rd = ME How do I see the situation? How do I see the other person? How do I feel? Whats going on in my opinion? = THE OTHER PERSON How do I see the situation? How do I see the other person? How do I feel? Whats going on in my opinion? = OBSERVER How do I see the situation? How do I see these 2 people? What do I think is going on? What might 1 st position do to change things?
  • Slide 54
  • The POWER to change! Helping clients create well-formed outcomes
  • Slide 55
  • POWER Outcomes P ositive O wn part R eal W hat specifically E cology Ask: What would you rather have? Is this within your own control? What specifically do you want? With whom? By when? If you could have that tomorrow, would you take it? If you get hesitation Ask: what stops you? Can you imagine how it will be when you have achieved your goal? See, hear, feel..
  • Slide 56
  • Recipe for Fielding Challenges AcknowledgeClarifyAnswerCheck
  • Slide 57
  • When things go off track! Summarise
  • Slide 58
  • Final Thoughts
  • Slide 59
  • what am I going to do differently after today?
  • Slide 60
  • If we always do what weve always done well always get what weve always got!
  • Slide 61
  • Ill probably do nothing about it! If I do nothing about it in 24 hours
  • Slide 62
  • The Star Fish Principle
  • Slide 63
  • Thank You
  • Slide 64
  • Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to