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Tools & Techniques. An introduction to. N L P. Ian Govier (Facilitator). opportunitynowhere. Establishing & maintaining rapport. Examining basic NLP operating principles. Influencing through appropriate language. - PowerPoint PPT Presentation


  • Tools & TechniquesIan Govier

    (Facilitator)NLPAn introduction to

  • opportunitynowhere

  • Workshop Outline Examining basic NLP operating principles Establishing & maintaining rapport Influencing through appropriate language Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning Overcoming barriers & creating well-formed outcomes

  • Getting to know each other (a little better)

  • So what is NLP?Neuro your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;

    Linguistic your words, the way you use language and how it influences you and those around you;

    Programming your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

  • At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change.

    It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.

  • NLP Key PrinciplesKnow what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness) to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!

  • Three Key Skills

    OutcomeKnowing what you wantAcuityNotice what you are gettingFlexibilityKeep changing what you are thinking & doing

  • Grp Ex

  • What do I want to ACHIEVE or CHANGE as a result of this workshop?

  • The map is not the territoryThere is no failure, only feedbackIf you always do what youve always done, youll always get what youve always gotYou already have all of the resourcesSome NLP Operating PrinciplesIts not what happens to you, but what you do with it that determines your experience

  • We are where we are as a result of the choices we makeBehind every action is a positive intentionIf someone else can do it, you can learn to do it too

    If you dont know, who would knowSome more NLP Operating PrinciplesThe meaning of a communication is the response you get

  • NLP & the Structure of Experience

  • What would I I do differently next time?

  • Filters of Perception

    (or what do I pay attention to)

  • Representation Systems (The Languages of the Mind)SeeVisual


    FeelKinaestheticVAK LS & Exs

  • Between what happens to us and our response to it our freedom to choose our response

  • We cant choose the other persons response. What we can do is INFLUENCE their response

  • The door to INFLUENCE opens from the inside

  • Communication Influence38% Tone of voice7% Spoken Words55% Body Language








    1st Qtr55

    2nd Qtr7

    3rd Qtr38

    To resize chart data range, drag lower right corner of range.

  • Rapport SkillsMatching Body Language

    Matching Voice

    Matching Words

  • Rapport SkillsMatching Body Language

  • Matching Body LanguageBody attitudeBody postureGesturesSpeed of movementFacial expressionEye contact

  • Body Language Quiz

  • Sensory Acuity & Micro Signals

  • Eye Accessing Cues

  • 2 Truths & a Lie!

  • Using Rapport to Improve Working Relations

    Matching Voice

  • Matching VoiceVolumeSpeedPitchTone

  • Using Rapport to Improve Working Relations

    Matching Words

  • Matching WordsIf a person calls it a spade, you call it a spade and not a shovel!

  • Lunch Time

  • Lets Take a Further Look at Language

  • Deletions



  • Deletions

  • Distortions

  • Generalisations

  • Lets listen to each other

  • When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

  • Believing our Thoughts

  • Whether you think you can.Or whether you think you cant.Youre probably right!

  • Creating a Simple Belief Change

  • Perceptual Positioning

  • 1st2nd3rd= MEHow do I see the situation?How do I see the other person?How do I feel?Whats going on in my opinion?= THE OTHER PERSONHow do I see the situation?How do I see the other person?How do I feel?Whats going on in my opinion?= OBSERVERHow do I see the situation?How do I see these 2 people?What do I think is going on?What might 1st position do to change things?

  • The POWER to change!Helping clients create well-formed outcomes

  • POWER OutcomesPositiveOwn partRealWhat specificallyEcologyAsk:What would you rather have?Is this within your own control?What specifically do you want? With whom? By when?If you could have that tomorrow, would you take it? If you get hesitation Ask: what stops you?

    Can you imagine how it will be when you have achieved your goal? See, hear, feel..

  • Recipe for Fielding ChallengesAcknowledge




  • When things go off track!Summarise

  • Final Thoughts

  • what am Igoing to do differently after today?

  • If we always do what weve always done

    well always get what weve always got!

  • Ill probably do nothing about it!If I do nothing about it in 24 hours

  • The Star Fish Principle

  • Thank You

  • Tools & TechniquesIan Govier

    (Facilitator)NLPAn introduction to