Tools for Strategic Planning

Appreciative Inquiry

Ap

pre

ciat

ive

Inq

uir

y

Discovery

“What gives life?”

(The best of what is)Appreciating

Dream

“What might be?”

(What is the world calling for)Envisioning Results

Design

“What should be--the ideal?”

Co-constructing

Destiny

“How to empower, learn,

and adjust/improvise?”

Sustaining

Appreciative Inquiry

“4-D” Cycle

Affirmative

Topic Choice

Appre

ciative I

nquiry

Strategy Mapping

Stra

tegy

map

pin

g

Str

ate

gy M

appin

g

The Mission

Financial Perspective

Internal Perspective

To satisfy our clients and donors, which business processes must we excel at?

Operations management processes Customer management processes Innovation processes

Social and regulatory processes

If we succeed, how will we look to our donors?

What will our income stream look like? How will we measure “Return on Investment” (ROI)?

To achieve our mission, how must we look to our customers?

Client is concerned with Time, Quality, Performance and Service, Price/rate

Learning & Growth

Client Perspective

To achieve our vision, how must our organization

learn and improve? Human, information and organizational capital or

capacities.

13

Our Strategy Map

Theme #7 Align organizational culture and structure with mission focus and strategic directionOrganizational

priority:

• Shift to more of an external perspective (customers and stakeholders)

• Develop system-wide competencies in brand and partnership management, cultural competency,

resource development and evaluation

• Commit to program evaluation and internal assessment

HOSTELLERS HAVE INTERCULTURAL UNDERSTANDING AND ARE ACTIVE WORLD CITIZENS

How we will

grow:

Theme #1 Increase hostel

use by the

domestic market

Theme #2 Build cultural

competency

in hostellers

Theme #3 Widen

organizational

presence

Operating

priority:

Financial

priorities:

To help all, especially the young, gain a greater understanding of the world and its people through hostelling.

Our Ends:

Theme #4 Foster strategic partnerships, alliances and collaborations

• Create brand identity

• Position products to create brand value

• Target market strategies

• Utilize hostel operations and

programs as delivery mechanisms

• Focus hostel development

• Develop local opportunities to widen

programming and outreach

• Cultivate 1-3 partnerships with national organizations

• Focus on a minimum of one partnership to advance local delivery

Theme #5 Achieve efficiencies & economies of scale

• Identify actions to use operating resources

more productively throughout the network

Theme #6 Increase and diversify revenues

•Concentrate on hostel growth in domestic market

•Redesign membership to better recognize donors and mission supporters

•Invest in resource development

KEY:

Ovals = Strategies/

Essential Activities

Our Mission:

Polarity Management

Polarity or Problem?

Let’

s lo

ok

at t

hem

bo

th

Challenge of Polarities

(Why balance this polarity?)

Change/

Chaos

Stability/

Control

Which One will You Try?