27
ENTERTAINMENT
- WELCOME MESSAGE
- DIGITAL LIVE IPTV CHANNELS
- PAY TV
- VIDEO ON DEMAND
- GAMES ON DEMAND
- TV INTERNET ACCESS
- HOTEL INFORMATION PORTAL
COMMUNICATIONS
- VOICE MAIL
- WIRELESS INTERNET
- MESSAGING
- WAKE-UP CALL
- CALL TRANSFER
- CALL WAITING
- TV EMAIL
- xDSL
OTHER SERVICES
- MANAGING GUEST REQUESTS
- CHECK-IN
- ROOM TELEPHONE LOCK/UNLOCK
- ROOM STATUS
- ROOM TEMPERATURE
- MINI-BAR STATUS
- VIEW BILL
Iskratel SI3000 MHS - Multimedia Hospitality Solution is a complete telecommunication solution for hotels, small residential areas, health-care centers, business centers, cruise ships and similar environments. It offersa bundle of voice, data, multimedia and advertising services.
At Iskratel, specific networking needs of the hospitalityindustry are well understood; the company is continuing to focus on converged guest communications.
Iskratel’s solution results in:
Increased profitability, guest retention andperception
Guest services enabled by Iskratel’s solution are well-suited to the needs of contemporary business and leisure guests. Iskratel SI3000 MHS - Multimedia Hospitality Solution is intended to create a home-like, as well as a business-like environment for hotel guests. Quality and diversity of offered hotel entertainmenttelecommunication and business services increase their consumption.
ENHANCING GUEST EXPERIENCE AND HOTEL PROFITABILITY
The right infrastructure for advanced hospitality services
Improved personnel productivity
Quality and effective operations by the personnel comeas a result of an effective management. Benefiting fromIskratel SI3000 MHS services, the personnel operating expenses are reduced. At the same time personnel efficiency is maximized.
The property-management tasks are optimized: wireless personal devices, well-adjusted voice and data services improve personnel operations like in house-keeping, managing guest requests and managing room statuses.
SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS:SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS: A Move to IMS
SI3000 MHS - MULTIMEDIA HOSPITALITY SOLUTION
A member of the SI3000 OSAP product family
SI30
00 O
SAP
ISKRATEL, d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 2000, Fax: +386 (0)4 207 2712
e-mail: [email protected]
© D
esig
ned
by C
reat
oor
OUR EXPERIENCE - YOUR SUCCESS
Iskratel is a well recognized leader in providing complete telecommunication solutions for carriers and private networks. The SI3000 MHS brings Iskratel’s rich networking experience into the hospitality environment. The solution provides the richest possible entertainment and communication possibilities, improved guest satisfaction and increased profitability.
Iskratel Hospitality Solution is all about ensuring the right telecommunications infrastructure for the provision of telecommunications, entertain-ment and building-automation hospitality serv-ices.
The SI3000 Multimedia Hospitality Solution is a diverse, multi-vendor compatible infrastructural concept. Because of assured comfort and effi-cient service provision, the solution enables a fast return on investment which is crucial for every hotel manager.
Ther
e ar
e no
pro
ble
ms
but
cha
lleng
es
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
Guests are just arriving at the hotel lobby. A member of the hotel’s reception personnel is checking them in, making a note of their special requests (room temperature, food preferences, etc.) and unlocking their in-room telephones.
A nice couple enters their room, room no. 21 to be exact. Although exhausted from a long trip, they notice their room is cooled to a pleasant temperature, the cutains are drawn and quiet music gives them the comfortable feeling of a home-like environment.
She notices a welcome message on their TV set, greeting them and wishing them a pleasant stay at the hotel.
Eager to let their friends know they have arrived safely, they send an e-mail via the TV set, enclosing a link to the hotel golf-course photos they noticed on the hotel information portal.
After that they let the reception know they will take a nap, and so all their calls should be transferred to their voice mail.
After her nap she notices a tiny message-waiting indicator on the room telephone.
Her office is letting her know that she accidentally left anold version of some documentation at the office and sheurgently needs to send them an updated one.
Luckily, she carries a laptop with her, even though this is not a business trip.
Instantly, although her husband is not pleased, she turns the hotel room into an office. In a few minutes she connects toher corporate network through the hotel’s WLAN and sends the updated documentation by e-mail.
In the meantime, her husband checks the latest basketball results on the TV sports channel.
He finds a nice restaurant in the old part of town over thehotel TV portal using a wireless keyboard and remote control. They leave for dinner as soon as she finishes her work.
27
ENTERTAINMENT
- WELCOME MESSAGE
- DIGITAL LIVE IPTV CHANNELS
- PAY TV
- VIDEO ON DEMAND
- GAMES ON DEMAND
- TV INTERNET ACCESS
- HOTEL INFORMATION PORTAL
COMMUNICATIONS
- VOICE MAIL
- WIRELESS INTERNET
- MESSAGING
- WAKE-UP CALL
- CALL TRANSFER
- CALL WAITING
- TV EMAIL
- xDSL
OTHER SERVICES
- MANAGING GUEST REQUESTS
- CHECK-IN
- ROOM TELEPHONE LOCK/UNLOCK
- ROOM STATUS
- ROOM TEMPERATURE
- MINI-BAR STATUS
- VIEW BILL
Iskratel SI3000 MHS - Multimedia Hospitality Solution is a complete telecommunication solution for hotels, small residential areas, health-care centers, business centers, cruise ships and similar environments. It offersa bundle of voice, data, multimedia and advertising services.
At Iskratel, specific networking needs of the hospitalityindustry are well understood; the company is continuing to focus on converged guest communications.
Iskratel’s solution results in:
Increased profitability, guest retention andperception
Guest services enabled by Iskratel’s solution are well-suited to the needs of contemporary business and leisure guests. Iskratel SI3000 MHS - Multimedia Hospitality Solution is intended to create a home-like, as well as a business-like environment for hotel guests. Quality and diversity of offered hotel entertainmenttelecommunication and business services increase their consumption.
ENHANCING GUEST EXPERIENCE AND HOTEL PROFITABILITY
The right infrastructure for advanced hospitality services
Improved personnel productivity
Quality and effective operations by the personnel comeas a result of an effective management. Benefiting fromIskratel SI3000 MHS services, the personnel operating expenses are reduced. At the same time personnel efficiency is maximized.
The property-management tasks are optimized: wireless personal devices, well-adjusted voice and data services improve personnel operations like in house-keeping, managing guest requests and managing room statuses.
SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS:SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS: A Move to IMS
SI3000 MHS - MULTIMEDIA HOSPITALITY SOLUTION
A member of the SI3000 OSAP product family
SI30
00 O
SAP
ISKRATEL, d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 2000, Fax: +386 (0)4 207 2712
e-mail: [email protected]
© D
esig
ned
by C
reat
oor
OUR EXPERIENCE - YOUR SUCCESS
Iskratel is a well recognized leader in providing complete telecommunication solutions for carriers and private networks. The SI3000 MHS brings Iskratel’s rich networking experience into the hospitality environment. The solution provides the richest possible entertainment and communication possibilities, improved guest satisfaction and increased profitability.
Iskratel Hospitality Solution is all about ensuring the right telecommunications infrastructure for the provision of telecommunications, entertain-ment and building-automation hospitality serv-ices.
The SI3000 Multimedia Hospitality Solution is a diverse, multi-vendor compatible infrastructural concept. Because of assured comfort and effi-cient service provision, the solution enables a fast return on investment which is crucial for every hotel manager.
Ther
e ar
e no
pro
ble
ms
but
cha
lleng
es
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
Guests are just arriving at the hotel lobby. A member of the hotel’s reception personnel is checking them in, making a note of their special requests (room temperature, food preferences, etc.) and unlocking their in-room telephones.
A nice couple enters their room, room no. 21 to be exact. Although exhausted from a long trip, they notice their room is cooled to a pleasant temperature, the cutains are drawn and quiet music gives them the comfortable feeling of a home-like environment.
She notices a welcome message on their TV set, greeting them and wishing them a pleasant stay at the hotel.
Eager to let their friends know they have arrived safely, they send an e-mail via the TV set, enclosing a link to the hotel golf-course photos they noticed on the hotel information portal.
After that they let the reception know they will take a nap, and so all their calls should be transferred to their voice mail.
After her nap she notices a tiny message-waiting indicator on the room telephone.
Her office is letting her know that she accidentally left anold version of some documentation at the office and sheurgently needs to send them an updated one.
Luckily, she carries a laptop with her, even though this is not a business trip.
Instantly, although her husband is not pleased, she turns the hotel room into an office. In a few minutes she connects toher corporate network through the hotel’s WLAN and sends the updated documentation by e-mail.
In the meantime, her husband checks the latest basketball results on the TV sports channel.
He finds a nice restaurant in the old part of town over thehotel TV portal using a wireless keyboard and remote control. They leave for dinner as soon as she finishes her work.
27
ENTERTAINMENT
- WELCOME MESSAGE
- DIGITAL LIVE IPTV CHANNELS
- PAY TV
- VIDEO ON DEMAND
- GAMES ON DEMAND
- TV INTERNET ACCESS
- HOTEL INFORMATION PORTAL
COMMUNICATIONS
- VOICE MAIL
- WIRELESS INTERNET
- MESSAGING
- WAKE-UP CALL
- CALL TRANSFER
- CALL WAITING
- TV EMAIL
- xDSL
OTHER SERVICES
- MANAGING GUEST REQUESTS
- CHECK-IN
- ROOM TELEPHONE LOCK/UNLOCK
- ROOM STATUS
- ROOM TEMPERATURE
- MINI-BAR STATUS
- VIEW BILL
Iskratel SI3000 MHS - Multimedia Hospitality Solution is a complete telecommunication solution for hotels, small residential areas, health-care centers, business centers, cruise ships and similar environments. It offersa bundle of voice, data, multimedia and advertising services.
At Iskratel, specific networking needs of the hospitalityindustry are well understood; the company is continuing to focus on converged guest communications.
Iskratel’s solution results in:
Increased profitability, guest retention andperception
Guest services enabled by Iskratel’s solution are well-suited to the needs of contemporary business and leisure guests. Iskratel SI3000 MHS - Multimedia Hospitality Solution is intended to create a home-like, as well as a business-like environment for hotel guests. Quality and diversity of offered hotel entertainmenttelecommunication and business services increase their consumption.
ENHANCING GUEST EXPERIENCE AND HOTEL PROFITABILITY
The right infrastructure for advanced hospitality services
Improved personnel productivity
Quality and effective operations by the personnel comeas a result of an effective management. Benefiting fromIskratel SI3000 MHS services, the personnel operating expenses are reduced. At the same time personnel efficiency is maximized.
The property-management tasks are optimized: wireless personal devices, well-adjusted voice and data services improve personnel operations like in house-keeping, managing guest requests and managing room statuses.
SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS:SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS: A Move to IMS
SI3000 MHS - MULTIMEDIA HOSPITALITY SOLUTION
A member of the SI3000 OSAP product family
SI30
00 O
SAP
ISKRATEL, d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 2000, Fax: +386 (0)4 207 2712
e-mail: [email protected]
© D
esig
ned
by C
reat
oor
OUR EXPERIENCE - YOUR SUCCESS
Iskratel is a well recognized leader in providing complete telecommunication solutions for carriers and private networks. The SI3000 MHS brings Iskratel’s rich networking experience into the hospitality environment. The solution provides the richest possible entertainment and communication possibilities, improved guest satisfaction and increased profitability.
Iskratel Hospitality Solution is all about ensuring the right telecommunications infrastructure for the provision of telecommunications, entertain-ment and building-automation hospitality serv-ices.
The SI3000 Multimedia Hospitality Solution is a diverse, multi-vendor compatible infrastructural concept. Because of assured comfort and effi-cient service provision, the solution enables a fast return on investment which is crucial for every hotel manager.
Ther
e ar
e no
pro
ble
ms
but
cha
lleng
es
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
Guests are just arriving at the hotel lobby. A member of the hotel’s reception personnel is checking them in, making a note of their special requests (room temperature, food preferences, etc.) and unlocking their in-room telephones.
A nice couple enters their room, room no. 21 to be exact. Although exhausted from a long trip, they notice their room is cooled to a pleasant temperature, the cutains are drawn and quiet music gives them the comfortable feeling of a home-like environment.
She notices a welcome message on their TV set, greeting them and wishing them a pleasant stay at the hotel.
Eager to let their friends know they have arrived safely, they send an e-mail via the TV set, enclosing a link to the hotel golf-course photos they noticed on the hotel information portal.
After that they let the reception know they will take a nap, and so all their calls should be transferred to their voice mail.
After her nap she notices a tiny message-waiting indicator on the room telephone.
Her office is letting her know that she accidentally left anold version of some documentation at the office and sheurgently needs to send them an updated one.
Luckily, she carries a laptop with her, even though this is not a business trip.
Instantly, although her husband is not pleased, she turns the hotel room into an office. In a few minutes she connects toher corporate network through the hotel’s WLAN and sends the updated documentation by e-mail.
In the meantime, her husband checks the latest basketball results on the TV sports channel.
He finds a nice restaurant in the old part of town over thehotel TV portal using a wireless keyboard and remote control. They leave for dinner as soon as she finishes her work.
3 4 5 6
SI3000 MHS TYPICAL DEPLOYMENT SCENARIOS
Iskratel SI3000 MHS, deployed at a high-class hotel in Moscow includes a complete communications infrastructure for the transfer of the entertainment and information content, and an integrated hotel information system.
The solution provides telephony services, fast access to the internet and IPTV and mul-timedia services such as interactive TV, video on demand, a multilingual user portal and access to hotel information. The guests have the access to various Russian and international TV stations and popular video content within PayTV and VoD services.
Field Case: equipping a luxurious hotel in Moscow
Add
ition
al te
lep
hony
ser
vice
s:
- Voi
ce m
ail
- W
ake-
up c
all
- C
onfe
renc
e ca
ll
INTERNET ACCESS SERVICE SI3000 MHS reliably ensures hotel internet access by means of a proper network infrastructure on both the guest and personnel sides, via a personal computer or using a standard TV set via an interactive portal.
Web browsing is provided for every demanding business or leisure hotel guest. Iskratel enables reli-able and high-speed access for users, who wish to connect to the web via wireline or wireless broad-band lines. All the access is controlled by a dedicated application server.
Highlights
- Wired&wireless internet access- Access-network independent solution (Ethernet, DSL or Wi-Fi)
- Advanced security - Integration with existing property-management system and multimedia systems
- Automatic tarification
SI3000 Multimedia Hospitality Solution includes te-lephony services that are used both by guests and by hotel personnel during their operational duties.
Available call preferences:
- The Do Not Disturb functionality allows the guest to avoid all calls to the room by stopping outside calls, apart from urgent calls.
TELEPHONY SERVICES
SI3000 MDS
- Additional revenue source- Easy content administration- Integral part of multimedia hospitality solution
The SI3000 MDS is a digital multimedia advertising solution for hotels, tourist resorts and various public places. Advertising content is distributed by dig-ital information displays that are controlled by a central server.
Dynamic or static advertising messages are planned and scheduled by the hotel staff. These messages may be presented as an integral part of otheravailable hotel multimedia contents such as hotel information portals or video distribution menus.
SI3000 MDS - MEDIA DISTRIBUTION SOLUTION
- The selective acceptance/rejection of calls enables the pre-selection of acceptable and unacceptable calls.
- By placing urgent and ordinary requests to the reception, the guest needs no introduction as he calls the reception. The front-desk terminal recognizes the hotel room and the name of the caller.
- Using the Prepaid account functionality the guest puts a certain limit on the cost of calls.
ROOM ENTERTAINMENT AND INTERACTIVE TV SERVICES Welcome Message & Multilanguage MenuA personalised greeting for guests and the guiding place for use of entertnainment, education and assistance serv-ices.
Hotel guest user portalUseful information about hotel facilities, museums, thea-tres and restaurants with available advertising space.
IPTV Live TV channelsClassic hotel hospitality is redesigned with a new way of delivering content. The guest chooses from a wide variety of TV channels delivered to every guest room.
Video on DemandVoD enables the guest to decide when to watch the movie. A clear and easy-to-use portal guides the guest through the viewing procedure.
TV Internet AccessTV set is guest’s main web-access point. Surfing is doneusing a wireless keyboard.
View BillHotel’s TV portal shows the exact amount of guest’s ex-penses. A perfec tool for those whodemand the control over their spending.
Hotel Info PagesUseful information for hotel guests, announcements and alerts. The pages serve as an ideal advertising place.
User friendly appliccations
Hosted hospitality service delivery: SI3000 MHS in a Hotel Chain
Iskratel SI3000 MHS solution is an appropriate hosting solution for Triple Play service delivery in dispersed locations. Usually, this type of solution is deployed for large number of guest rooms located in various hotels within a single hotel chain.
For large scale deployments, the Iskratel SI3000 MSAP product family is used to provide:
- Backbone infrastructure (optical ring)- Access network for hotel rooms- xDSL over existing copper cabling infrastructure- Centralized voice services for hotel staff and hotel guests
In large scale deployments several multimedia servers are installed at the central location (hotel or service provider’s CO). Servers are installed as different nodes (for streaming services, web services).The common server infrastructure is used for hosting multimedia services in several different hotels.
Services for anybody anytime.
SI3000 MHS Deployment in an Existing Hotel Buliding
Widely used copper pair cable infrastructure is an appropriate way to provide rich multimedia services in an existing hotel building. The widened range of use – a result of infrastructure upgrade with the SI3000 MHS is especially useful in cases where the building owner needs to preserve the existing hotel envi-ronment. The solution does not require any cabling upgrades.
SI3000 MHS Deployment in a newly built hotel building
A fiber optic-based infrastructure is the optimal choice for de-signing a multimedia service delivery infrastructure in a hotel building.
In such a scenario, the multimedia server may be installed both – inside the hotel or at the service provider’s location.
Locating the SI3000 MHS equipment
The SI3000 MHS multimedia equipment may be installed inside the hotel building or at the location of the solution operator using the distributed solution architecture. In case of a local server deployment (standard stand-alone solution) all services are delivered over the hotel LAN infrastructure.
The second available option is the installation of multimedia server at the hotel chain central equipment room or hospitality solution operator premises. In this case, all services are delivered over WAN and hotel LAN infrastructure.
1. Single Box Solution2. Centralized - Centrex like solution
3 4 5 6
SI3000 MHS TYPICAL DEPLOYMENT SCENARIOS
Iskratel SI3000 MHS, deployed at a high-class hotel in Moscow includes a complete communications infrastructure for the transfer of the entertainment and information content, and an integrated hotel information system.
The solution provides telephony services, fast access to the internet and IPTV and mul-timedia services such as interactive TV, video on demand, a multilingual user portal and access to hotel information. The guests have the access to various Russian and international TV stations and popular video content within PayTV and VoD services.
Field Case: equipping a luxurious hotel in Moscow
Add
ition
al te
lep
hony
ser
vice
s:
- Voi
ce m
ail
- W
ake-
up c
all
- C
onfe
renc
e ca
ll
INTERNET ACCESS SERVICE SI3000 MHS reliably ensures hotel internet access by means of a proper network infrastructure on both the guest and personnel sides, via a personal computer or using a standard TV set via an interactive portal.
Web browsing is provided for every demanding business or leisure hotel guest. Iskratel enables reli-able and high-speed access for users, who wish to connect to the web via wireline or wireless broad-band lines. All the access is controlled by a dedicated application server.
Highlights
- Wired&wireless internet access- Access-network independent solution (Ethernet, DSL or Wi-Fi)
- Advanced security - Integration with existing property-management system and multimedia systems
- Automatic tarification
SI3000 Multimedia Hospitality Solution includes te-lephony services that are used both by guests and by hotel personnel during their operational duties.
Available call preferences:
- The Do Not Disturb functionality allows the guest to avoid all calls to the room by stopping outside calls, apart from urgent calls.
TELEPHONY SERVICES
SI3000 MDS
- Additional revenue source- Easy content administration- Integral part of multimedia hospitality solution
The SI3000 MDS is a digital multimedia advertising solution for hotels, tourist resorts and various public places. Advertising content is distributed by dig-ital information displays that are controlled by a central server.
Dynamic or static advertising messages are planned and scheduled by the hotel staff. These messages may be presented as an integral part of otheravailable hotel multimedia contents such as hotel information portals or video distribution menus.
SI3000 MDS - MEDIA DISTRIBUTION SOLUTION
- The selective acceptance/rejection of calls enables the pre-selection of acceptable and unacceptable calls.
- By placing urgent and ordinary requests to the reception, the guest needs no introduction as he calls the reception. The front-desk terminal recognizes the hotel room and the name of the caller.
- Using the Prepaid account functionality the guest puts a certain limit on the cost of calls.
ROOM ENTERTAINMENT AND INTERACTIVE TV SERVICES Welcome Message & Multilanguage MenuA personalised greeting for guests and the guiding place for use of entertnainment, education and assistance serv-ices.
Hotel guest user portalUseful information about hotel facilities, museums, thea-tres and restaurants with available advertising space.
IPTV Live TV channelsClassic hotel hospitality is redesigned with a new way of delivering content. The guest chooses from a wide variety of TV channels delivered to every guest room.
Video on DemandVoD enables the guest to decide when to watch the movie. A clear and easy-to-use portal guides the guest through the viewing procedure.
TV Internet AccessTV set is guest’s main web-access point. Surfing is doneusing a wireless keyboard.
View BillHotel’s TV portal shows the exact amount of guest’s ex-penses. A perfec tool for those whodemand the control over their spending.
Hotel Info PagesUseful information for hotel guests, announcements and alerts. The pages serve as an ideal advertising place.
User friendly appliccations
Hosted hospitality service delivery: SI3000 MHS in a Hotel Chain
Iskratel SI3000 MHS solution is an appropriate hosting solution for Triple Play service delivery in dispersed locations. Usually, this type of solution is deployed for large number of guest rooms located in various hotels within a single hotel chain.
For large scale deployments, the Iskratel SI3000 MSAP product family is used to provide:
- Backbone infrastructure (optical ring)- Access network for hotel rooms- xDSL over existing copper cabling infrastructure- Centralized voice services for hotel staff and hotel guests
In large scale deployments several multimedia servers are installed at the central location (hotel or service provider’s CO). Servers are installed as different nodes (for streaming services, web services).The common server infrastructure is used for hosting multimedia services in several different hotels.
Services for anybody anytime.
SI3000 MHS Deployment in an Existing Hotel Buliding
Widely used copper pair cable infrastructure is an appropriate way to provide rich multimedia services in an existing hotel building. The widened range of use – a result of infrastructure upgrade with the SI3000 MHS is especially useful in cases where the building owner needs to preserve the existing hotel envi-ronment. The solution does not require any cabling upgrades.
SI3000 MHS Deployment in a newly built hotel building
A fiber optic-based infrastructure is the optimal choice for de-signing a multimedia service delivery infrastructure in a hotel building.
In such a scenario, the multimedia server may be installed both – inside the hotel or at the service provider’s location.
Locating the SI3000 MHS equipment
The SI3000 MHS multimedia equipment may be installed inside the hotel building or at the location of the solution operator using the distributed solution architecture. In case of a local server deployment (standard stand-alone solution) all services are delivered over the hotel LAN infrastructure.
The second available option is the installation of multimedia server at the hotel chain central equipment room or hospitality solution operator premises. In this case, all services are delivered over WAN and hotel LAN infrastructure.
1. Single Box Solution2. Centralized - Centrex like solution
3 4 5 6
SI3000 MHS TYPICAL DEPLOYMENT SCENARIOS
Iskratel SI3000 MHS, deployed at a high-class hotel in Moscow includes a complete communications infrastructure for the transfer of the entertainment and information content, and an integrated hotel information system.
The solution provides telephony services, fast access to the internet and IPTV and mul-timedia services such as interactive TV, video on demand, a multilingual user portal and access to hotel information. The guests have the access to various Russian and international TV stations and popular video content within PayTV and VoD services.
Field Case: equipping a luxurious hotel in Moscow
Add
ition
al te
lep
hony
ser
vice
s:
- Voi
ce m
ail
- W
ake-
up c
all
- C
onfe
renc
e ca
ll
INTERNET ACCESS SERVICE SI3000 MHS reliably ensures hotel internet access by means of a proper network infrastructure on both the guest and personnel sides, via a personal computer or using a standard TV set via an interactive portal.
Web browsing is provided for every demanding business or leisure hotel guest. Iskratel enables reli-able and high-speed access for users, who wish to connect to the web via wireline or wireless broad-band lines. All the access is controlled by a dedicated application server.
Highlights
- Wired&wireless internet access- Access-network independent solution (Ethernet, DSL or Wi-Fi)
- Advanced security - Integration with existing property-management system and multimedia systems
- Automatic tarification
SI3000 Multimedia Hospitality Solution includes te-lephony services that are used both by guests and by hotel personnel during their operational duties.
Available call preferences:
- The Do Not Disturb functionality allows the guest to avoid all calls to the room by stopping outside calls, apart from urgent calls.
TELEPHONY SERVICES
SI3000 MDS
- Additional revenue source- Easy content administration- Integral part of multimedia hospitality solution
The SI3000 MDS is a digital multimedia advertising solution for hotels, tourist resorts and various public places. Advertising content is distributed by dig-ital information displays that are controlled by a central server.
Dynamic or static advertising messages are planned and scheduled by the hotel staff. These messages may be presented as an integral part of otheravailable hotel multimedia contents such as hotel information portals or video distribution menus.
SI3000 MDS - MEDIA DISTRIBUTION SOLUTION
- The selective acceptance/rejection of calls enables the pre-selection of acceptable and unacceptable calls.
- By placing urgent and ordinary requests to the reception, the guest needs no introduction as he calls the reception. The front-desk terminal recognizes the hotel room and the name of the caller.
- Using the Prepaid account functionality the guest puts a certain limit on the cost of calls.
ROOM ENTERTAINMENT AND INTERACTIVE TV SERVICES Welcome Message & Multilanguage MenuA personalised greeting for guests and the guiding place for use of entertnainment, education and assistance serv-ices.
Hotel guest user portalUseful information about hotel facilities, museums, thea-tres and restaurants with available advertising space.
IPTV Live TV channelsClassic hotel hospitality is redesigned with a new way of delivering content. The guest chooses from a wide variety of TV channels delivered to every guest room.
Video on DemandVoD enables the guest to decide when to watch the movie. A clear and easy-to-use portal guides the guest through the viewing procedure.
TV Internet AccessTV set is guest’s main web-access point. Surfing is doneusing a wireless keyboard.
View BillHotel’s TV portal shows the exact amount of guest’s ex-penses. A perfec tool for those whodemand the control over their spending.
Hotel Info PagesUseful information for hotel guests, announcements and alerts. The pages serve as an ideal advertising place.
User friendly appliccations
Hosted hospitality service delivery: SI3000 MHS in a Hotel Chain
Iskratel SI3000 MHS solution is an appropriate hosting solution for Triple Play service delivery in dispersed locations. Usually, this type of solution is deployed for large number of guest rooms located in various hotels within a single hotel chain.
For large scale deployments, the Iskratel SI3000 MSAP product family is used to provide:
- Backbone infrastructure (optical ring)- Access network for hotel rooms- xDSL over existing copper cabling infrastructure- Centralized voice services for hotel staff and hotel guests
In large scale deployments several multimedia servers are installed at the central location (hotel or service provider’s CO). Servers are installed as different nodes (for streaming services, web services).The common server infrastructure is used for hosting multimedia services in several different hotels.
Services for anybody anytime.
SI3000 MHS Deployment in an Existing Hotel Buliding
Widely used copper pair cable infrastructure is an appropriate way to provide rich multimedia services in an existing hotel building. The widened range of use – a result of infrastructure upgrade with the SI3000 MHS is especially useful in cases where the building owner needs to preserve the existing hotel envi-ronment. The solution does not require any cabling upgrades.
SI3000 MHS Deployment in a newly built hotel building
A fiber optic-based infrastructure is the optimal choice for de-signing a multimedia service delivery infrastructure in a hotel building.
In such a scenario, the multimedia server may be installed both – inside the hotel or at the service provider’s location.
Locating the SI3000 MHS equipment
The SI3000 MHS multimedia equipment may be installed inside the hotel building or at the location of the solution operator using the distributed solution architecture. In case of a local server deployment (standard stand-alone solution) all services are delivered over the hotel LAN infrastructure.
The second available option is the installation of multimedia server at the hotel chain central equipment room or hospitality solution operator premises. In this case, all services are delivered over WAN and hotel LAN infrastructure.
1. Single Box Solution2. Centralized - Centrex like solution
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SI3000 MHS TYPICAL DEPLOYMENT SCENARIOS
Iskratel SI3000 MHS, deployed at a high-class hotel in Moscow includes a complete communications infrastructure for the transfer of the entertainment and information content, and an integrated hotel information system.
The solution provides telephony services, fast access to the internet and IPTV and mul-timedia services such as interactive TV, video on demand, a multilingual user portal and access to hotel information. The guests have the access to various Russian and international TV stations and popular video content within PayTV and VoD services.
Field Case: equipping a luxurious hotel in Moscow
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INTERNET ACCESS SERVICE SI3000 MHS reliably ensures hotel internet access by means of a proper network infrastructure on both the guest and personnel sides, via a personal computer or using a standard TV set via an interactive portal.
Web browsing is provided for every demanding business or leisure hotel guest. Iskratel enables reli-able and high-speed access for users, who wish to connect to the web via wireline or wireless broad-band lines. All the access is controlled by a dedicated application server.
Highlights
- Wired&wireless internet access- Access-network independent solution (Ethernet, DSL or Wi-Fi)
- Advanced security - Integration with existing property-management system and multimedia systems
- Automatic tarification
SI3000 Multimedia Hospitality Solution includes te-lephony services that are used both by guests and by hotel personnel during their operational duties.
Available call preferences:
- The Do Not Disturb functionality allows the guest to avoid all calls to the room by stopping outside calls, apart from urgent calls.
TELEPHONY SERVICES
SI3000 MDS
- Additional revenue source- Easy content administration- Integral part of multimedia hospitality solution
The SI3000 MDS is a digital multimedia advertising solution for hotels, tourist resorts and various public places. Advertising content is distributed by dig-ital information displays that are controlled by a central server.
Dynamic or static advertising messages are planned and scheduled by the hotel staff. These messages may be presented as an integral part of otheravailable hotel multimedia contents such as hotel information portals or video distribution menus.
SI3000 MDS - MEDIA DISTRIBUTION SOLUTION
- The selective acceptance/rejection of calls enables the pre-selection of acceptable and unacceptable calls.
- By placing urgent and ordinary requests to the reception, the guest needs no introduction as he calls the reception. The front-desk terminal recognizes the hotel room and the name of the caller.
- Using the Prepaid account functionality the guest puts a certain limit on the cost of calls.
ROOM ENTERTAINMENT AND INTERACTIVE TV SERVICES Welcome Message & Multilanguage MenuA personalised greeting for guests and the guiding place for use of entertnainment, education and assistance serv-ices.
Hotel guest user portalUseful information about hotel facilities, museums, thea-tres and restaurants with available advertising space.
IPTV Live TV channelsClassic hotel hospitality is redesigned with a new way of delivering content. The guest chooses from a wide variety of TV channels delivered to every guest room.
Video on DemandVoD enables the guest to decide when to watch the movie. A clear and easy-to-use portal guides the guest through the viewing procedure.
TV Internet AccessTV set is guest’s main web-access point. Surfing is doneusing a wireless keyboard.
View BillHotel’s TV portal shows the exact amount of guest’s ex-penses. A perfec tool for those whodemand the control over their spending.
Hotel Info PagesUseful information for hotel guests, announcements and alerts. The pages serve as an ideal advertising place.
User friendly appliccations
Hosted hospitality service delivery: SI3000 MHS in a Hotel Chain
Iskratel SI3000 MHS solution is an appropriate hosting solution for Triple Play service delivery in dispersed locations. Usually, this type of solution is deployed for large number of guest rooms located in various hotels within a single hotel chain.
For large scale deployments, the Iskratel SI3000 MSAP product family is used to provide:
- Backbone infrastructure (optical ring)- Access network for hotel rooms- xDSL over existing copper cabling infrastructure- Centralized voice services for hotel staff and hotel guests
In large scale deployments several multimedia servers are installed at the central location (hotel or service provider’s CO). Servers are installed as different nodes (for streaming services, web services).The common server infrastructure is used for hosting multimedia services in several different hotels.
Services for anybody anytime.
SI3000 MHS Deployment in an Existing Hotel Buliding
Widely used copper pair cable infrastructure is an appropriate way to provide rich multimedia services in an existing hotel building. The widened range of use – a result of infrastructure upgrade with the SI3000 MHS is especially useful in cases where the building owner needs to preserve the existing hotel envi-ronment. The solution does not require any cabling upgrades.
SI3000 MHS Deployment in a newly built hotel building
A fiber optic-based infrastructure is the optimal choice for de-signing a multimedia service delivery infrastructure in a hotel building.
In such a scenario, the multimedia server may be installed both – inside the hotel or at the service provider’s location.
Locating the SI3000 MHS equipment
The SI3000 MHS multimedia equipment may be installed inside the hotel building or at the location of the solution operator using the distributed solution architecture. In case of a local server deployment (standard stand-alone solution) all services are delivered over the hotel LAN infrastructure.
The second available option is the installation of multimedia server at the hotel chain central equipment room or hospitality solution operator premises. In this case, all services are delivered over WAN and hotel LAN infrastructure.
1. Single Box Solution2. Centralized - Centrex like solution
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ENTERTAINMENT
- WELCOME MESSAGE
- DIGITAL LIVE IPTV CHANNELS
- PAY TV
- VIDEO ON DEMAND
- GAMES ON DEMAND
- TV INTERNET ACCESS
- HOTEL INFORMATION PORTAL
COMMUNICATIONS
- VOICE MAIL
- WIRELESS INTERNET
- MESSAGING
- WAKE-UP CALL
- CALL TRANSFER
- CALL WAITING
- TV EMAIL
- xDSL
OTHER SERVICES
- MANAGING GUEST REQUESTS
- CHECK-IN
- ROOM TELEPHONE LOCK/UNLOCK
- ROOM STATUS
- ROOM TEMPERATURE
- MINI-BAR STATUS
- VIEW BILL
Iskratel SI3000 MHS - Multimedia Hospitality Solution is a complete telecommunication solution for hotels, small residential areas, health-care centers, business centers, cruise ships and similar environments. It offersa bundle of voice, data, multimedia and advertising services.
At Iskratel, specific networking needs of the hospitalityindustry are well understood; the company is continuing to focus on converged guest communications.
Iskratel’s solution results in:
Increased profitability, guest retention andperception
Guest services enabled by Iskratel’s solution are well-suited to the needs of contemporary business and leisure guests. Iskratel SI3000 MHS - Multimedia Hospitality Solution is intended to create a home-like, as well as a business-like environment for hotel guests. Quality and diversity of offered hotel entertainmenttelecommunication and business services increase their consumption.
ENHANCING GUEST EXPERIENCE AND HOTEL PROFITABILITY
The right infrastructure for advanced hospitality services
Improved personnel productivity
Quality and effective operations by the personnel comeas a result of an effective management. Benefiting fromIskratel SI3000 MHS services, the personnel operating expenses are reduced. At the same time personnel efficiency is maximized.
The property-management tasks are optimized: wireless personal devices, well-adjusted voice and data services improve personnel operations like in house-keeping, managing guest requests and managing room statuses.
SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS:SI3000 MULTIMEDIA HOSPITALITY SOLUTION SERVICE SUITS: A Move to IMS
SI3000 MHS - MULTIMEDIA HOSPITALITY SOLUTION
A member of the SI3000 OSAP product family
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ISKRATEL, d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, SloveniaPhone: +386 (0)4 207 2000, Fax: +386 (0)4 207 2712
e-mail: [email protected]
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OUR EXPERIENCE - YOUR SUCCESS
Iskratel is a well recognized leader in providing complete telecommunication solutions for carriers and private networks. The SI3000 MHS brings Iskratel’s rich networking experience into the hospitality environment. The solution provides the richest possible entertainment and communication possibilities, improved guest satisfaction and increased profitability.
Iskratel Hospitality Solution is all about ensuring the right telecommunications infrastructure for the provision of telecommunications, entertain-ment and building-automation hospitality serv-ices.
The SI3000 Multimedia Hospitality Solution is a diverse, multi-vendor compatible infrastructural concept. Because of assured comfort and effi-cient service provision, the solution enables a fast return on investment which is crucial for every hotel manager.
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Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: [email protected], www.iskratel-electronics.siIskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: [email protected], www.iskrateling.comMonis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: [email protected], www.monis.com.uaIskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ruIskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: [email protected], Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: [email protected] Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: [email protected], www.its-sk.com.mk
Guests are just arriving at the hotel lobby. A member of the hotel’s reception personnel is checking them in, making a note of their special requests (room temperature, food preferences, etc.) and unlocking their in-room telephones.
A nice couple enters their room, room no. 21 to be exact. Although exhausted from a long trip, they notice their room is cooled to a pleasant temperature, the cutains are drawn and quiet music gives them the comfortable feeling of a home-like environment.
She notices a welcome message on their TV set, greeting them and wishing them a pleasant stay at the hotel.
Eager to let their friends know they have arrived safely, they send an e-mail via the TV set, enclosing a link to the hotel golf-course photos they noticed on the hotel information portal.
After that they let the reception know they will take a nap, and so all their calls should be transferred to their voice mail.
After her nap she notices a tiny message-waiting indicator on the room telephone.
Her office is letting her know that she accidentally left anold version of some documentation at the office and sheurgently needs to send them an updated one.
Luckily, she carries a laptop with her, even though this is not a business trip.
Instantly, although her husband is not pleased, she turns the hotel room into an office. In a few minutes she connects toher corporate network through the hotel’s WLAN and sends the updated documentation by e-mail.
In the meantime, her husband checks the latest basketball results on the TV sports channel.
He finds a nice restaurant in the old part of town over thehotel TV portal using a wireless keyboard and remote control. They leave for dinner as soon as she finishes her work.
