Scheduling to Make Your Customers Happy Scheduling your own appointments manually can be quite a hassle. Companies that have to do it

manually can have quite the ordeal on their hands at times.

They can be interrupted at any time with a phone call asking them to schedule an appointment. When

this happens when in the meeting with a current client, it can appear rude and inconsiderate.

Phone Calls and Customers Some people are easily offended by the smallest things; even by answering your phone to talk to

someone else can be an offensive action when they thought they were getting exclusive time to work

with you. This could cause them to lose patience with your services and seek every opportunity not to

come to you if they can avoid it.

Now you could make the argument that you do not really need the

business from a person like that. At the other end though, doesn’t

having their business make your job more profitable? Especially if

the issue is not over how well you do your job, but how well you

focus on them in your brief time with them.

Making a simple adjustment could improve your relationship with

that and future customers. On the other end, you do not want to

ignore the phone call.

You do not want to turn off a new customer. What happens if you missed that phone call?

You could lose that customer forever as they look down the list of your competitors. Answering that call

might change everything in regards to bringing business to you.

Certainly you cannot ignore every call that comes through just because you are in an appointment with

another client. There is a lot of grey here and the choice can be a tough one to make and an even more

difficult one to stick behind.

Web Based Scheduling Software Fortunately, there are a few solutions that you can consider taking part in. One of the best is getting

involved with web based scheduling software.

Web based scheduling software gives you the option to send your

clients to your website to schedule an appointment that will work for

both you and them. The software allows you to pick and choose your

availability times, and then publish those times to the web.

Now that your availability is open, your clients can hop in and choose

the times that work best for them. Since they can only choose times

that work well for you, they cannot choose an inconvenient time slot.

Web based scheduling software gives them the freedom to set up an appointment without ever having

to interrupt you in your work. In this way, your on-site clients will be happy that you devote all of your

attention on them and your off-site clients still get the customized service they have learned to expect.

Although there will be a transition period where many of your previous clients will be calling in still. The

more that you make them aware of your web based scheduling software, the more excited they will

become to use it.