Rapid, Agile and Effective
Imperial Brands Moves to the QAD Cloud
Marcin Kandora, Imperial Brands
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FTSE 100 companyMore than 30,000 employeesHeadquartered in Bristol UKParent company of dynamic international businesses
Imperial BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Our HistoryRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
1786 1877 1901 1969 1985 1996 19962008 2013 2015 2016
FTSE
Our Brands – Growth BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Our Brands – Specialist BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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QAD user since 1993 - First implementation in Joure, NL
Roll-out to the majority of the manufacturing sites - For many acquired sites to replace SAP, JDE and others - Standard company model based on 2008 SE- Facilitating operational excellence and regulatory requirements- 21 QAD supported plants in 18 countries (Europe, US and Asia)
2900 UsersKey component of Imperial’s best-of-breed application architecture
Imperial Brands and QADRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Multiple Imperial Brands owned Data Centers - Main DC in Joure-NL- 12 instances- Disaster Recovery DC in Hamburg
All QAD related services handled in-house- Environment Management (Infrastructure and Technical application support)- Performance Management (Monitoring and Tuning)- Disaster Recovery- Software Delivery – Release Management- Functional application support
QAD’s ERP running on Windows server
Situation Before CloudRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Mitigate continuity risks related to hosting- Compatibly issues around the Manufacturing ERP architecture- 24 x 7 Support- Certified environment- One stop shop
Increase agility with regard to swifter adaptation to changing production footprints
Initiate a strong partnership with a party who can provide a broad scope of services
Why QAD Cloud ERPRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Single Tenant – Private-style Cloud- Includes virtual instances for development, test and production
24 x 7 Support Certificates for all international standardsQAD Cloud Services
What is QAD Cloud ERPRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Service Management
Infrastructure Management
Systems Management
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Cloud ERP Data CentersRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Cloud ERP Data Centers
Production DCDisaster Recovery DC
Singapore
Hong Kong
Amsterdam
Paris
Washington DC
Denver
Salt Lake City, UT
Melbourne
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Imperial Brands Cloud Migration – ScopeRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
2900Users 275
Interfaces
400Radio Frequency
scanners
13KCustomized
ProgramsTransition from
Windows to Linux
12 QAD Instances
6 FinanceCentres 6 Fully Automated
Warehouses
21Factories
600 Shop Floor Terminals
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Migration to the CloudThe Challenge in a Nutshell
Rapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Take 25 years of on-premise history and make it work again in the Cloud in only 1 year
with minimal business impact
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The Technical ChallengeRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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CPRS server (Win)
GPS CLaBS
MDM
PDS
FranceGermany
Eastern Europe
Local QAD
TIER2
EU-CEG
CS_ADM
CS_GFO
ESB
QADClients
QADClients
CPRSClients
SAP
Suppliers Data
Batches
CPRS DB server (Win)
QADClientsQAD
ClientsSFT’s
alpha$ share
GPS AppServer
PDFGLOB
CS_GLOB
QAD DB
PDF AppServer
GlobAppServer
PL_copy
Arras / PLM
Specviewer GFOTINCO(W.O.
calculations)
SampleManager
QADHome server
BOM/Materials (file based)
Leaf Work Orders
MDM Data extracts
CLaBS to GPS for MSE interface
03-item interface
AGP Submission
AGP Approval & Resubmit
Manufacturing DatesLeaf Stock & SuppliersBOM/Material
Specs
Test Results
W.O. Calculations
Performance reporting
Spec-id end-dates
Reporting (excel)(on file share)
Artwork, Spec-id's, SuppliersESB
WorkorderExports
variousshares
artwork share
Migration to the Cloud: The Challenge in DetailRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
PEOPLE Get and assure best specialists from IB and QAD Ensuring high degree of motivation over 12 months Ensuring smooth cooperation in remote collaboration settings
Review 13k customizations and make them work on Linux Re-point 275 Interfaces, 400 scanners and 600 Shop Floor Terminals Migrate 3rd party applications Transfer a large DB (2 TB) over a weekend
TECHNICAL
PLANNING ANDORGANIZATION
Make it fit in 12 Months Minimum factory down time Effective communication – no surprises to the business
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Critical Success FactorsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Strong executive sponsorship and engagement Business was part of the project team Buy-in from the factories
“Noting is impossible” mentality Best people assigned to the project Great teamwork
Strict project planning and disciplined execution Intensive and aligned Communication Sequence of sites was very well considered
ALIGNMENT
PROGRAM
PEOPLE
Migration to the Cloud – Making it HappenJourney to the QAD Cloud ERP
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ORGANIZE
STAFF
EXECUTE
CONTROL
PLAN
Migration to the Cloud – How to Make it HappenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Try to enforce sequential deployments. Minimize parallelism.
Sequential and gradual complexity increase Don’t assume economies of learning upfrontCategorize deployments in complexity and
plan testing effort and on-site presence accordingly
Ensure on-site presence – not all workswell remotely
Identify dependencies Plan communication Agree with auditors on required compliance
documentation
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PLAN
Migration to the Cloud – How to Make it HappenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
Create work streams and set clear objectives and accountabilities
Equip work stream leads with sufficient authorityOrganize work streams as a value chain
(customers) Ensure and connect high-level with low-level
governanceMake business engagement a dedicated work
stream Don’t forget to involve IT Service Delivery repMake your people & QAD use the same ticketing
Cloud on-boarding Infra Integration Testing &
Acceptance DeploymentServiceDelivery
Governance
Business Engagement 18
ORGANIZE
Migration to the Cloud – Making it happenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
ORGANIZE
STAFF
EXECUTE
CONTROL
PLAN Get best people from your IT organization and QAD
Ensure right skill sets (see work streams) Empower work stream leads Ensure CIOs commitmentMake somebody from business lead
the business engagement work stream Lead Consultants and Deployment
Coordinators on-site during cut-overs Involve only people with can-do
mentality
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Migration to the Cloud – Making it happenJourney to the QAD Cloud ERP
ORGANIZE
STAFF
EXECUTE
CONTROL
PLAN Stick to the plan Keep people motivated (listen, talk,
coach, act)Manage conflicts as they appear (do not
leave them for later) Ensure execution disciplineMonitor dependencies and proactively
manage themManage the change
• Explain the WHY to business, get their buy-in• Communicate intensively, no surprises
Review issue lists with business and regularly update on progress
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Migration to the Cloud – Making it happenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
ORGANIZE
STAFF
EXECUTE
CONTROL
PLAN Identify progress metrics (overall and for
each work stream) Define detailed test plans and automate
test reporting Ongoing monitoring (weekly reporting) Speak often with the people involved
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“The greatest benefit Imperial has seen with the migration to QAD Cloud ERP is business continuity”
Chris Broe, (former) Imperial Brands CIO
QAD Cloud ERP - BenefitsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Some other benefits Imperial has seen with the move to Cloud No hardware upgrades will be needed in the future
24/7 global support by QAD now and in the future
Imperial Brands now has guaranteed uptime of 99.5 percent on QAD Cloud ERP
Data security is now with QAD Cloud data centers which are SSAE 16 certified — the highest global standard for data center security
A more stable environment with the QAD Cloud including a better disaster recovery plan and back up arrangement
Ability to scale quickly
QAD Cloud ERP - BenefitsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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Feedback from the businessRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
A great example of collaboration and support, especially given production schedules at the factories
Global Business Services Director
Great preparation and smooth transition. This is an excellent job done by skilled professionals.
Factory Manager
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“Moving to the cloud has far exceeded our expectations. The QAD team provided us with a great understanding about how the cloud is different, how
it works and what it can do for us. This was invaluable.”Chris Broe, (former) Imperial Brands CIO
Summarized Rapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud
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