Rapid, Agile and Effective

Imperial Brands Moves to the QAD Cloud

Marcin Kandora, Imperial Brands

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FTSE 100 companyMore than 30,000 employeesHeadquartered in Bristol UKParent company of dynamic international businesses

Imperial BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Our HistoryRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

1786 1877 1901 1969 1985 1996 19962008 2013 2015 2016

FTSE

Our Brands – Growth BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Our Brands – Specialist BrandsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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QAD user since 1993 - First implementation in Joure, NL

Roll-out to the majority of the manufacturing sites - For many acquired sites to replace SAP, JDE and others - Standard company model based on 2008 SE- Facilitating operational excellence and regulatory requirements- 21 QAD supported plants in 18 countries (Europe, US and Asia)

2900 UsersKey component of Imperial’s best-of-breed application architecture

Imperial Brands and QADRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Multiple Imperial Brands owned Data Centers - Main DC in Joure-NL- 12 instances- Disaster Recovery DC in Hamburg

All QAD related services handled in-house- Environment Management (Infrastructure and Technical application support)- Performance Management (Monitoring and Tuning)- Disaster Recovery- Software Delivery – Release Management- Functional application support

QAD’s ERP running on Windows server

Situation Before CloudRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Mitigate continuity risks related to hosting- Compatibly issues around the Manufacturing ERP architecture- 24 x 7 Support- Certified environment- One stop shop

Increase agility with regard to swifter adaptation to changing production footprints

Initiate a strong partnership with a party who can provide a broad scope of services

Why QAD Cloud ERPRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Single Tenant – Private-style Cloud- Includes virtual instances for development, test and production

24 x 7 Support Certificates for all international standardsQAD Cloud Services

What is QAD Cloud ERPRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Service Management

Infrastructure Management

Systems Management

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Cloud ERP Data CentersRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Cloud ERP Data Centers

Production DCDisaster Recovery DC

Singapore

Hong Kong

Amsterdam

Paris

Washington DC

Denver

Salt Lake City, UT

Melbourne

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Imperial Brands Cloud Migration – ScopeRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

2900Users 275

Interfaces

400Radio Frequency

scanners

13KCustomized

ProgramsTransition from

Windows to Linux

12 QAD Instances

6 FinanceCentres 6 Fully Automated

Warehouses

21Factories

600 Shop Floor Terminals

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Migration to the CloudThe Challenge in a Nutshell

Rapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Take 25 years of on-premise history and make it work again in the Cloud in only 1 year

with minimal business impact

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The Technical ChallengeRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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CPRS server (Win)

GPS CLaBS

MDM

PDS

FranceGermany

Eastern Europe

Local QAD

TIER2

EU-CEG

CS_ADM

CS_GFO

ESB

QADClients

QADClients

CPRSClients

SAP

Suppliers Data

Batches

CPRS DB server (Win)

QADClientsQAD

ClientsSFT’s

alpha$ share

GPS AppServer

PDFGLOB

CS_GLOB

QAD DB

PDF AppServer

GlobAppServer

PL_copy

Arras / PLM

Specviewer GFOTINCO(W.O.

calculations)

SampleManager

QADHome server

BOM/Materials (file based)

Leaf Work Orders

MDM Data extracts

CLaBS to GPS for MSE interface

03-item interface

AGP Submission

AGP Approval & Resubmit

Manufacturing DatesLeaf Stock & SuppliersBOM/Material

Specs

Test Results

W.O. Calculations

Performance reporting

Spec-id end-dates

Reporting (excel)(on file share)

Artwork, Spec-id's, SuppliersESB

WorkorderExports

variousshares

artwork share

Migration to the Cloud: The Challenge in DetailRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

PEOPLE Get and assure best specialists from IB and QAD Ensuring high degree of motivation over 12 months Ensuring smooth cooperation in remote collaboration settings

Review 13k customizations and make them work on Linux Re-point 275 Interfaces, 400 scanners and 600 Shop Floor Terminals Migrate 3rd party applications Transfer a large DB (2 TB) over a weekend

TECHNICAL

PLANNING ANDORGANIZATION

Make it fit in 12 Months Minimum factory down time Effective communication – no surprises to the business

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Critical Success FactorsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Strong executive sponsorship and engagement Business was part of the project team Buy-in from the factories

“Noting is impossible” mentality Best people assigned to the project Great teamwork

Strict project planning and disciplined execution Intensive and aligned Communication Sequence of sites was very well considered

ALIGNMENT

PROGRAM

PEOPLE

Migration to the Cloud – Making it HappenJourney to the QAD Cloud ERP

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ORGANIZE

STAFF

EXECUTE

CONTROL

PLAN

Migration to the Cloud – How to Make it HappenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Try to enforce sequential deployments. Minimize parallelism.

Sequential and gradual complexity increase Don’t assume economies of learning upfrontCategorize deployments in complexity and

plan testing effort and on-site presence accordingly

Ensure on-site presence – not all workswell remotely

Identify dependencies Plan communication Agree with auditors on required compliance

documentation

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PLAN

Migration to the Cloud – How to Make it HappenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

Create work streams and set clear objectives and accountabilities

Equip work stream leads with sufficient authorityOrganize work streams as a value chain

(customers) Ensure and connect high-level with low-level

governanceMake business engagement a dedicated work

stream Don’t forget to involve IT Service Delivery repMake your people & QAD use the same ticketing

Cloud on-boarding Infra Integration Testing &

Acceptance DeploymentServiceDelivery

Governance

Business Engagement 18

ORGANIZE

Migration to the Cloud – Making it happenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

ORGANIZE

STAFF

EXECUTE

CONTROL

PLAN Get best people from your IT organization and QAD

Ensure right skill sets (see work streams) Empower work stream leads Ensure CIOs commitmentMake somebody from business lead

the business engagement work stream Lead Consultants and Deployment

Coordinators on-site during cut-overs Involve only people with can-do

mentality

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Migration to the Cloud – Making it happenJourney to the QAD Cloud ERP

ORGANIZE

STAFF

EXECUTE

CONTROL

PLAN Stick to the plan Keep people motivated (listen, talk,

coach, act)Manage conflicts as they appear (do not

leave them for later) Ensure execution disciplineMonitor dependencies and proactively

manage themManage the change

• Explain the WHY to business, get their buy-in• Communicate intensively, no surprises

Review issue lists with business and regularly update on progress

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Migration to the Cloud – Making it happenRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

ORGANIZE

STAFF

EXECUTE

CONTROL

PLAN Identify progress metrics (overall and for

each work stream) Define detailed test plans and automate

test reporting Ongoing monitoring (weekly reporting) Speak often with the people involved

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“The greatest benefit Imperial has seen with the migration to QAD Cloud ERP is business continuity”

Chris Broe, (former) Imperial Brands CIO

QAD Cloud ERP - BenefitsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Some other benefits Imperial has seen with the move to Cloud No hardware upgrades will be needed in the future

24/7 global support by QAD now and in the future

Imperial Brands now has guaranteed uptime of 99.5 percent on QAD Cloud ERP

Data security is now with QAD Cloud data centers which are SSAE 16 certified — the highest global standard for data center security

A more stable environment with the QAD Cloud including a better disaster recovery plan and back up arrangement

Ability to scale quickly

QAD Cloud ERP - BenefitsRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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Feedback from the businessRapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

A great example of collaboration and support, especially given production schedules at the factories

Global Business Services Director

Great preparation and smooth transition. This is an excellent job done by skilled professionals.

Factory Manager

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“Moving to the cloud has far exceeded our expectations. The QAD team provided us with a great understanding about how the cloud is different, how

it works and what it can do for us. This was invaluable.”Chris Broe, (former) Imperial Brands CIO

Summarized Rapid, Agile and Effective: Imperial Brands Moves to the QAD Cloud

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