Download - Making IT Happen: A Toolkit for Building Collaborative Relationships with your IT Department
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A Toolkit for Building Collaborative Relationships with your IT department
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Introductions
Defining IT
Self-Assessment
Roles & Responsibilities (RACI)
Everyday Interactions
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Varies across library organizations
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Appreciating both our differences and similarities
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Traditionally: Service and work oriented Loyal Respect authority/tend to accept
others' opinions as their own Provide stable/standardized service Constantly changing rules causes
stress
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But seeing more: Helping others be the best they can be Assume responsibility in times of
conflict Outstanding group leader/Self-confident Decision makers/Independent Need for accuracy can lead to
inflexibility Can be demanding and difficult Can easily become tired, stressed and
fatigued
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Traditionally:
Same as where Library Professionals are now trending
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But also:
▪ Non-conformist and innovative▪ Use imagination and innovation to deal with
problems▪ Can tend to nit-pick and overdo simple issues▪ Can easily become tired, stressed and fatigued
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And can be:
▪ Impulsive, fearless, crave excitement▪ Value privacy and tend to keep important
issues to themselves
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RACI is a project management tool that clearly lays out roles and responsibilities for any activity or group of activities
A RACI Chart is used to identify activities or decisions and the individuals or groups involved in answering:
The RACI Model
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1. What has to be done? 2. Who must do it?
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Responsibility - The person or position responsible for doing the activity (the work)
Accountability - The person or position accountable to ensure the activity happens
Consulted - The person or position who should be consulted prior to decision or action
Informed - The person or position that needs to be informed of the decision or action after it is made
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When to use Raci:
For employees to get a clear understanding of the role and responsibilities around the work processTo improve the understanding of function between departments and responsibilities within one's departmentTo clearly define the roles and responsibilities of team members who are working on a project
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How to use Raci:
Hold meetings to introduce the concept/model and get buy-in
Define functional roles and activities
Conduct workshops to assign values to the chart
Revise/revisit as necessary
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It is often a political process which confronts three elements of roles and responsibilities:
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Role Conception: What people think their jobs are and how they have been trained to perform them
Role Expectation: What others in the organization think another person's job is and how it should be carried out
Role Behavior: What people actually do in carrying out their job
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Clearly understood individual expectations
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Clearly understood individual expectations
Reduced redundancy in tasks Clearer communication (what is
really necessary) Reduced levels of approvals in
process Greater focus on the value add of a
process step
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Assists teams in charting roles and responsibilities in a consistent manner
Clarifies individual and organizational roles and responsibilities
Identifies accountabilities Eliminates misunderstandings
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RACI is a useful and effective decision making tool that helps to define roles and responsibilities. This is used to identify inefficiencies of organizational roles
It helps to resolve any functional issues that arise within departments or between individuals
The main objective of RACI chart tool is to eliminate role confusions and to able to deliver the product or service successfully to the customer and contribute to the long term organizational objectives
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Preparing for the day-to-day
• Terminology/Lingo• Hallway Conversations• SLA’s• Tickets
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The ultimate goal:
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