Download - Kristofer Bolz - Resume
Kristofer K. Bolz3246 E Old Stone Rd, Apartment D205; Brookline Station, Missouri 65619
[email protected] | (417) 631-3812 (cell)
A driven and passionate professional with an emphasis on non-profit organizations, disaster relief, and volunteer engagement. Seeking opportunities to serve humanity by effectively connecting people to the causes they are passionate about.
WORK EXPERIENCE
American Red Cross Springfield, MissouriRegional Officer, Volunteer Services December 2008 – Present
Create and support effective systems and procedures to recruit, train, engage, recognize, and retain a regional network of over 3000 volunteers
Evaluate the effectiveness of processes across lines of service Train, develop, and support a diverse team of paid and volunteer staff Proactively educate paid and volunteer staff to prevent discrimination,
harassment and violence in the workplace and take swift and appropriate action to handle disciplinary problems when they arise
Create a culture where Volunteers and Paid Staff work together seamlessly
ACCOMPLISHMENTS Obtained over $500,000 in AmeriCorps Funding over 5 years through an
innovative program designed to increase capacity across Missouri Streamlined systems to reduce new volunteer processing time by 60% Increased volunteer satisfaction by over 50% in a 2 year period Achieved and maintained Advanced Disaster Instructor status Lead multiple nationwide workgroups including the Engage Volunteers and
Employees Capabilities Working Group
NOTABLE DISASTER DEPLOYMENTS2015 Typhoon Soudelor – Saipan – Staff Services Chief2015 Texas Floods – Texas – Staff Services Chief 2012 Superstorm Sandy – New York – Staff Services Generalist Manager 2011 Joplin Tornado – Missouri – Staff Services Generalist Manager
T-Mobile Springfield, MissouriCustomer Support Representative May 2008 – September 2008
Answer inbound calls and answer customer questions, emphasizing on first call resolution and customer satisfaction. Primarily billing and technical support.
Target Store 2103 Dardenne Prairie, MissouriGuest Services Team Trainer May 2006 – December 2007
Provide Front Line Customer Support. Cross-trained in Guest Services, Photo Lab, In-Stock Team, Cashier, Pricing Team, and others
Served as a designated trainer for new Team Members and a source of trusted information for current Team Members
Kristofer K. Bolz3246 E Old Stone Rd, Apartment D205; Brookline Station, Missouri 65619
[email protected] | (417) 631-3812 (cell)
VOLUNTEER EXPERIENCE
American Red Cross NationwideStaff Services Chief
Utilize established manual and computerized systems to ensure accurate reporting of all paid and volunteer staff assigned to Disaster Relief Operations
Track all financial commitments for the Staff Support activity and report daily, Serve as a thought leader in the organization for Staff Services Creatively solve problems and overcome obstacles during disaster
assignments throughout the Staff Services group
American Red Cross Springfield, MOAdvanced Disaster and International Instructor
Utilize personally developed curriculum in addition to pre-written curriculum to train volunteers and staff in a variety of subjects, including Facilitation, International Humanitarian Law, Supervision and task-based skills
EDUCATION
Western Governors University Missouri In ProgressBachelors, Business Management Estimated Completion in January 2017
REFERENCES
Debi MeedsPresident and CEOUnited Way of the [email protected] (417) 839-3735 (cell)
Sara GerauExecutive DirectorAmerican Red Cross, Cape Girardeau, [email protected](573) 864-0984 (cell)
Ashley FrenchChief Development OfficerAmerican Red Cross, Springfield, [email protected](417) 207-5071 (cell)
Denise EverhartDivision Disaster ExecutiveAmerican Red Cross, Pacific [email protected](503) 936-3263 (cell)
