kristofer bolz - resume

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Kristofer K. Bolz3246 E Old Stone Rd, Apartment D205; Brookline Station, Missouri | (417) 631-3812 (cell)A driven and passionate professional with an emphasis on non-profit organizations, disaster relief, and volunteer engagement. Seeking opportunities to serve humanity by effectively connecting people to the causes they are passionate about.


American Red CrossSpringfield, MissouriRegional Officer, Volunteer ServicesDecember 2008 Present

Create and support effective systems and procedures to recruit, train, engage, recognize, and retain a regional network of over 3000 volunteers Evaluate the effectiveness of processes across lines of service Train, develop, and support a diverse team of paid and volunteer staff Proactively educate paid and volunteer staff to prevent discrimination, harassment and violence in the workplace and take swift and appropriate action to handle disciplinary problems when they arise Create a culture where Volunteers and Paid Staff work together seamlesslyACCOMPLISHMENTS

Obtained over $500,000 in AmeriCorps Funding over 5 years through an innovative program designed to increase capacity across Missouri Streamlined systems to reduce new volunteer processing time by 60%

Increased volunteer satisfaction by over 50% in a 2 year period Achieved and maintained Advanced Disaster Instructor status

Lead multiple nationwide workgroups including the Engage Volunteers and Employees Capabilities Working Group


2015 Typhoon Soudelor Saipan Staff Services Chief 2015 Texas Floods Texas Staff Services Chief

2012 Superstorm Sandy New York Staff Services Generalist Manager

2011 Joplin Tornado Missouri Staff Services Generalist Manager

T-MobileSpringfield, MissouriCustomer Support RepresentativeMay 2008 September 2008 Answer inbound calls and answer customer questions, emphasizing on first call resolution and customer satisfaction. Primarily billing and technical support.

Target Store 2103Dardenne Prairie, MissouriGuest Services Team TrainerMay 2006 December 2007 Provide Front Line Customer Support. Cross-trained in Guest Services, Photo Lab, In-Stock Team, Cashier, Pricing Team, and others

Served as a designated trainer for new Team Members and a source of trusted information for current Team MembersKristofer K. Bolz3246 E Old Stone Rd, Apartment D205; Brookline Station, Missouri | (417) 631-3812 (cell)VOLUNTEER EXPERIENCEAmerican Red Cross NationwideStaff Services Chief

Utilize established manual and computerized systems to ensure accurate reporting of all paid and volunteer staff assigned to Disaster Relief Operations

Track all financial commitments for the Staff Support activity and report daily,

Serve as a thought leader in the organization for Staff Services Creatively solve problems and overcome obstacles during disaster assignments throughout the Staff Services groupAmerican Red Cross Springfield, MOAdvanced Disaster and International Instructor

Utilize personally developed curriculum in addition to pre-written curriculum to train volunteers and staff in a variety of subjects, including Facilitation, International Humanitarian Law, Supervision and task-based skills

EDUCATIONWestern Governors University MissouriIn ProgressBachelors, Business ManagementEstimated Completion in January 2017REFERENCES

Debi Meeds

President and CEOUnited Way of the (417) 839-3735 (cell)

Sara Gerau

Executive DirectorAmerican Red Cross, Cape Girardeau, MO 864-0984 (cell)

Ashley French

Chief Development Officer

American Red Cross, Springfield, MO 207-5071 (cell)Denise Everhart

Division Disaster Executive

American Red Cross, Pacific Division 936-3263 (cell)


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