Download - Japanese Guide to Electricity in Japan
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This brochure provides you with general information about the Rules for Supply of
Electricity that specify the terms and conditions of a contract between customers andTEPCO, as well as some instructions for the use of
electric service. Please read this brochure carefully.
If you have any questions about electricity
supply service, please don't hesitate to call us
at the phone number given on the back cover
of this brochure.Please note that not all of us are able to speak
English. So if you do not speak Japanese,
it may be helpful to ask a Japanese friend
to call for you instead.
Contents
Instructions About Voltage and Frequency
page2 How to Apply for Commencement of Electricity Supply Service
page2 Filling out the Application Form
page3 How to Read the Notice of Electricity Consumption
page4 How to Pay your Electricity Bill
page4 How to Read the Voucher
page5 What to Do When The Electricity Does Not Turn Onpage7 Inform TEPCO In Advance When You Move Out
page8 Information About Electricity Supply Service Contract
page9 How to Calculate Your Electricity Bill
page10 Other Rate Categories and Electricity Charges
The electricity we deliver to you is transmitted at a normal voltage of 100 or 200V andat a frequency of 50 Hz.
If you use foreign-produced electrical appliances from abroad, be sure to check their
indicated voltage and frequency to see if they are suitable for use in Japan.
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Please try the following four steps at your new home.
Please Fill out the Application Form
How to Apply for Commencement ofElectricity Service
A Panel boardB Ampere breaker
C Leakage circuit breaker D No-fuse circuit breaker
B C D A
B
C
D
1 Push the ampere breaker switch to the "ON"
position.
2 Push the leakage circuit breaker switch to the "ON"
position.
3 Push the no-fuse circuit breaker switch to the "ON"
position.
Please fill out the following blanks
from 1 through4 without fail,5 if you can.
1 Name of applicant
2 Telephone number of applicant
3 Address of home where electricity is used
4 Date of starting electricity usage (date of
moving in)
5 Reading of the watt-hour meter
Enter information 6 , 7 and8 if the person
who will use the electricity is different from
one who will pay the electricity bill.
6 Name of person who pays the electricity bill
7 Telephone number of the person who pays
the electricity bill
8 Address to where the bill should be sent
4 Fill out the application form for usage of electricity and send it in a return envelope to TEPCO.
The panel board is usually installed at the main entrance or bathroom.The ampere breaker may not be installed.
If the electricity does not turn on after completing the above operations or if the application form for
usage of electricity is not found at your home, please call us at the address given on the back cover
of this brochure.
If the electricity does not turn on, we will soon send a TEPCO representative to your home.
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How to Read the Notice
How to Read the Notice ofElectricity Consumption
We check the meter installed at your home every month and send a"notice of electricity consumption".
The notice of electricity consumption also serves as a receipt if your
electricity bill is paid via the account transfer system.
The notice of electricity consumption indicates your monthly electricity
consumption and the amount to be billed. This is not a bill, so it cannot
be used to pay for your electricity.
1 Electricity consumption2 Amount to be billed
3 A breakdown of the amount to be billed
4 Planned date of account transfer
5 Telephone number of TEPCO customer center
6 Customer number
7 Your present contract ampere
8 Receipt for payment of electricity bill
through account transfer
9 Payment received in the previous month
10Billing period for the month indicated
11Address of the electricity use
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9
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2
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10
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You can pay your electricity bill through account transfer payment. If you wish to usethis payment method, please see below for filing an application for account transfer.
Otherwise you will be required to pay your bill using a payment voucher.
How to Read the Voucher
How to Pay Your Electricity Bill
1. Account transfer payment
2. Payment by voucher
Monthly electricity charge will be paid automatically out of your bank or post office account.
Your application for this payment method will be accepted at the following locations:
(We will send you an application form upon request.)A bank or a post office where you have your own accountCustomer counter of your nearest TEPCO sales office
We will send you a payment form as shown below. You can use this prescribed form to pay
your electricity bill at the following locations:
The nearest post officeThe nearest bank or convenience store where the payment of electricity bills are accepted Customer counter of your nearest TEPCO sales office
Notice of electricity consumptionThe copy to be kept by the bank,postoffice, or convenience store
where you paid the bill Certificate of payment receipt(When you paid at a post office)
Certificate of payment receipt(When you paid at a bank,convenience store)
2 4 6 1
2
3
4
5
6
1
1 Billing month2 Amount billed
3 Consumption tax, etc.4 Name of user
5 Telephone number of TEPCO customer center6 Deadline for payment
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When the electricity does not turn on, please call the TEPCO customer center.When you call, please tell us your address, name, phone number, and what you determine to be
the cause of blackout. More sure all electrical appliances are unplugged, except for room lighting.
[ When you investigate the source of the problem yourself, do as instructed below ]
What to Do When The Electricity Does
Tighten it or replace it with a new one.
A light bulb, a fluorescent light or a glowlamp is loosened or burned out.
The power is offin specific parts ofyour home.
One single lamp or appliance has gone out. The power is out in one entire room.
Replace it with a new one.
An electric cord is broken.
Remove it out of the receptacle, andreconnect it.
A plug is poorly connected.
The no-fuse circuit breaker is outbecause electrical appliances havebeen used beyond the rated capacity.
Remove the affected appliance plug fromthe socket and push the distribution circuitbreaker switch to the ON position.
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Not Turn On
The power is off in your entire home.The power is out in your home andin your neighborhood.
Read below.
The leakage circuit breaker has goneout.
Ampere breakers have activatedbecause the total ampere of theappliances in use is greater thanthat of your contract.
Turn off some of the appliances in useand switch the ampere breaker backto the ON position.
When the power is out in your neighborhoodA power failure may have occured because our
electric service facilities have broken down dueto a typhoon, lightning or a traffic accident. Insuch a case, turn off all electrical appliances,except for room lighting, as a safety precaution
when the power is back on again.If the power goes back on in every home in the
neighborhood except your own, please carry outthe same operations as you would do when theleakage circuit breaker has activated.(pleasesee below) If these operations fail to work,contact your nearest TEPCO customer center.We will send a representative to your home.
What to do when the leakage circuit breaker has activated
Please call us at anytime for assistance.
If you want to do yourself:
1. Make sure first that the leakage circuit breaker
is switched off.2. Turn off all the no-fuse circuit breakers.3. Make sure that the ampere breaker switch is
in the ON position.4. Switch on the leakage circuit breaker5. Turn on the no-fuse circuit breakers one by one. Ampere
breakerLeakagecircuit breaker
No-fusecircuit breaker
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Inform TEPCO In Advance
When You Move Out
Please call us in advance when you have a definite date to move out. A TEPCO representative will
visit your home on that day to stop the electricity.When you call us, please indicate you will be moving out of the present house and let us know
your customer number and your name as stated in the "notice of electricity consumption" or on a
receipt. Also please inform us of your present address and how to pay your last electricity bill.
The your last electricity bill may be paid on the last day in your current residence. The bill may also
be sent to your new address. Or it may be paid from your bank account if your normal electricity bill
is paid by the account transfer system. Please indicate which method you want when you call us.
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Information About ElectricitySupply Service Contract
A Residential customer's contract will be classified as Meter-Rate Lighting B or C.
Meter-Rate Lighting B
You present contract ampere is distinguished by the color of the ampere breaker.
Contract ampere
Demand charge
10A
260
15A
390
20A
520
30A
780
40A
1,040
50A
1,300
60A
1,560
[ How to change your contract ampere ]
A contract ampere will be determined according to the size of an electric current (ampere) as used
by a customer. In this case, the ampere breaker will be installed in a customer's home so that the
current will be cut off automatically if electricity is used beyond the contract ampere.
To change or increase the present contract ampere, contact your nearest TEPCO customer center
and tell them your desired contract ampere. A TEPCO representative in charge will visit your home at
an appointed day and change the ampere breaker. The ampere breaker can be replaced free of charge.
Meter-Rate Lighting C A contract ampere will be determined according
to the volt-ampere of a main circuit breaker
installed at a customer's home or the number
of branch circuits.
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How to CalculateYour Electricity Bill
Monthly electricity rates are the sum of demand charge and energy charge plus the
consumption tax, etc. Demand charge will be determined by the contract ampere or contract power,
while the energy charge will be calculated according to energy consumption.
The energy charge to be adjusted under the fuel cost adjustment system*, however, will be the
sum plus or minus the fuel cost adjustment amount.
*The fuel cost adjustment system is designed to meet changes in recent fuel costs, so that
electricity rates will be adjusted automatically every three months according to certain standards if
the cost of fuels, such as crude oil, LNG (liquefied natural gas) or coal, rises or falls due to
fluctuations in the foreign exchange rate and energy prices.
You are requested to pay your electricity bill within 30 days counting from the day your meter is
read. If failure of payment exceeds 50 days, the electricity in your home may be stopped as stated
in a prior notice.
Formula for calculation of electric charges
Demandcharge
Energycharge
rate
Monthlyenergy
consumption
Fuel costadjustment
rate
Monthlyenergy
consumption
Energy chargeFuel cost adjustment amount
Sum equivalent to theconsumption tax, etc.
Payment term
If the last payment day has passed and you fail to
pay your electricity bill, we may charge overdueinterest to the amount of the number of days
following the payment date to the day on which you
actually pay the bill. The overdue interest shall be a
sum determined by multiplying the net charge for
payment covered by the calculation of such interest
by 10% per annum (for the purpose of such
calculation, all years, including leap years, shall be
considered to have 365 days each).
Overdue payment
0.05
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Rate of Meter-Rate Lighting (Monthly) Under Meter-Rate Lighting, the energy charge is divided into three blocks so that a higher rate will
apply as energy consumption increases.
[ Other Rate Categories and Electricity Charges ] Other Contract Categories and Applicable Electricity Rates
Night-Only Service This contract applies if you use electric water heaters, thermal storage floor heating systems and
other similar appliances. Electric service under this contract is available at night only but at lower rates.
Night-only service is provided under two different types of contracts: Night-Only Service B and
Night-Only Service II.
Low Voltage Power Service[ This contract is intended for the use of large electric appliances, such as for large coolers, at home. ]
260.00
390.00520.00
780.00
1040.00
1300.00
1560.00
15.58
20.67
22.43
212.00
260.00
15.58
20.67
22.43
(per contract)
(per contract)(per contract)
(per contract)
(per contract)
(per contract)
(per contract)
1kWh
1kWh
1kWh
(per contract)
(per contract)
1kWh
1kWh
1kWh
10A
15A20A
30A
40A
50A
60A
First 120kWh (1st block rate)
Over 120kWh up to 280kWh (2nd block rate)
Over 300kWh (3rd block rate)
Meter-Rate
Lighting B
Demand charge
Contract category Unit Rate
Energy charge
Minimum monthly charge
Demand charge
Energy charge
Meter-Rate
Lighting C
First 120kWh (1st block rate)
Over 120kWh up to 280kWh (2nd block rate)
Over 300kWh (3rd block rate)
300.00
5.95
200.00
5.05
1kW
1kWh
1kW
1kWh
Demand charge
Energy charge
Demand charge
Energy charge
Night-Only Service BFrom 11 p.m. to 6 a.m. on the next day
Night-Only Service IIFrom 1 a.m. to 6 a.m.
Contract category Unit Rate
1,020.00
10.59
9.63
1kW
1kWh
1kWh
Demand charge
Energy chargeSummer
The others
Low Voltage Power Service
[ Summer refers to a period from July 1 through September 30 of each year. ]
Contract category Unit Rate
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