japanese guide to electricity in japan

8/12/2019 Japanese Guide to Electricity in Japan

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This brochure provides you with general information about the Rules for Supply of

Electricity that specify the terms and conditions of a contract between customers andTEPCO, as well as some instructions for the use of

electric service. Please read this brochure carefully.

If you have any questions about electricity

supply service, please don't hesitate to call us

at the phone number given on the back cover

of this brochure.Please note that not all of us are able to speak

English. So if you do not speak Japanese,

it may be helpful to ask a Japanese friend

to call for you instead.

Contents

Instructions About Voltage and Frequency

page2 How to Apply for Commencement of Electricity Supply Service

page2 Filling out the Application Form

page3 How to Read the Notice of Electricity Consumption

page4 How to Pay your Electricity Bill

page4 How to Read the Voucher

page5 What to Do When The Electricity Does Not Turn Onpage7 Inform TEPCO In Advance When You Move Out

page8 Information About Electricity Supply Service Contract

page9 How to Calculate Your Electricity Bill

page10 Other Rate Categories and Electricity Charges

The electricity we deliver to you is transmitted at a normal voltage of 100 or 200V andat a frequency of 50 Hz.

If you use foreign-produced electrical appliances from abroad, be sure to check their

indicated voltage and frequency to see if they are suitable for use in Japan.


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Please try the following four steps at your new home.

Please Fill out the Application Form

How to Apply for Commencement ofElectricity Service

A Panel boardB Ampere breaker

C Leakage circuit breaker D No-fuse circuit breaker

B C D A

B

C

D

1 Push the ampere breaker switch to the "ON"

position.

2 Push the leakage circuit breaker switch to the "ON"

position.

3 Push the no-fuse circuit breaker switch to the "ON"

position.

Please fill out the following blanks

from 1 through4 without fail,5 if you can.

1 Name of applicant

2 Telephone number of applicant

3 Address of home where electricity is used

4 Date of starting electricity usage (date of

moving in)

5 Reading of the watt-hour meter

Enter information 6 , 7 and8 if the person

who will use the electricity is different from

one who will pay the electricity bill.

6 Name of person who pays the electricity bill

7 Telephone number of the person who pays

the electricity bill

8 Address to where the bill should be sent

4 Fill out the application form for usage of electricity and send it in a return envelope to TEPCO.

The panel board is usually installed at the main entrance or bathroom.The ampere breaker may not be installed.

If the electricity does not turn on after completing the above operations or if the application form for

usage of electricity is not found at your home, please call us at the address given on the back cover

of this brochure.

If the electricity does not turn on, we will soon send a TEPCO representative to your home.

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3

6 7

8

45

2


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How to Read the Notice

How to Read the Notice ofElectricity Consumption

We check the meter installed at your home every month and send a"notice of electricity consumption".

The notice of electricity consumption also serves as a receipt if your

electricity bill is paid via the account transfer system.

The notice of electricity consumption indicates your monthly electricity

consumption and the amount to be billed. This is not a bill, so it cannot

be used to pay for your electricity.

1 Electricity consumption2 Amount to be billed

3 A breakdown of the amount to be billed

4 Planned date of account transfer

5 Telephone number of TEPCO customer center

6 Customer number

7 Your present contract ampere

8 Receipt for payment of electricity bill

through account transfer

9 Payment received in the previous month

10Billing period for the month indicated

11Address of the electricity use

1

8

9

6

5

7

2

11

10

3

4


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You can pay your electricity bill through account transfer payment. If you wish to usethis payment method, please see below for filing an application for account transfer.

Otherwise you will be required to pay your bill using a payment voucher.

How to Read the Voucher

How to Pay Your Electricity Bill

1. Account transfer payment

2. Payment by voucher

Monthly electricity charge will be paid automatically out of your bank or post office account.

Your application for this payment method will be accepted at the following locations:

(We will send you an application form upon request.)A bank or a post office where you have your own accountCustomer counter of your nearest TEPCO sales office

We will send you a payment form as shown below. You can use this prescribed form to pay

your electricity bill at the following locations:

The nearest post officeThe nearest bank or convenience store where the payment of electricity bills are accepted Customer counter of your nearest TEPCO sales office

Notice of electricity consumptionThe copy to be kept by the bank,postoffice, or convenience store

where you paid the bill Certificate of payment receipt(When you paid at a post office)

Certificate of payment receipt(When you paid at a bank,convenience store)

2 4 6 1

2

3

4

5

6

1

1 Billing month2 Amount billed

3 Consumption tax, etc.4 Name of user

5 Telephone number of TEPCO customer center6 Deadline for payment


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When the electricity does not turn on, please call the TEPCO customer center.When you call, please tell us your address, name, phone number, and what you determine to be

the cause of blackout. More sure all electrical appliances are unplugged, except for room lighting.

[ When you investigate the source of the problem yourself, do as instructed below ]

What to Do When The Electricity Does

Tighten it or replace it with a new one.

A light bulb, a fluorescent light or a glowlamp is loosened or burned out.

The power is offin specific parts ofyour home.

One single lamp or appliance has gone out. The power is out in one entire room.

Replace it with a new one.

An electric cord is broken.

Remove it out of the receptacle, andreconnect it.

A plug is poorly connected.

The no-fuse circuit breaker is outbecause electrical appliances havebeen used beyond the rated capacity.

Remove the affected appliance plug fromthe socket and push the distribution circuitbreaker switch to the ON position.


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Not Turn On

The power is off in your entire home.The power is out in your home andin your neighborhood.

Read below.

The leakage circuit breaker has goneout.

Ampere breakers have activatedbecause the total ampere of theappliances in use is greater thanthat of your contract.

Turn off some of the appliances in useand switch the ampere breaker backto the ON position.

When the power is out in your neighborhoodA power failure may have occured because our

electric service facilities have broken down dueto a typhoon, lightning or a traffic accident. Insuch a case, turn off all electrical appliances,except for room lighting, as a safety precaution

when the power is back on again.If the power goes back on in every home in the

neighborhood except your own, please carry outthe same operations as you would do when theleakage circuit breaker has activated.(pleasesee below) If these operations fail to work,contact your nearest TEPCO customer center.We will send a representative to your home.

What to do when the leakage circuit breaker has activated

Please call us at anytime for assistance.

If you want to do yourself:

1. Make sure first that the leakage circuit breaker

is switched off.2. Turn off all the no-fuse circuit breakers.3. Make sure that the ampere breaker switch is

in the ON position.4. Switch on the leakage circuit breaker5. Turn on the no-fuse circuit breakers one by one. Ampere

breakerLeakagecircuit breaker

No-fusecircuit breaker


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Inform TEPCO In Advance

When You Move Out

Please call us in advance when you have a definite date to move out. A TEPCO representative will

visit your home on that day to stop the electricity.When you call us, please indicate you will be moving out of the present house and let us know

your customer number and your name as stated in the "notice of electricity consumption" or on a

receipt. Also please inform us of your present address and how to pay your last electricity bill.

The your last electricity bill may be paid on the last day in your current residence. The bill may also

be sent to your new address. Or it may be paid from your bank account if your normal electricity bill

is paid by the account transfer system. Please indicate which method you want when you call us.


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Information About ElectricitySupply Service Contract

A Residential customer's contract will be classified as Meter-Rate Lighting B or C.

Meter-Rate Lighting B

You present contract ampere is distinguished by the color of the ampere breaker.

Contract ampere

Demand charge

10A

260

15A

390

20A

520

30A

780

40A

1,040

50A

1,300

60A

1,560

[ How to change your contract ampere ]

A contract ampere will be determined according to the size of an electric current (ampere) as used

by a customer. In this case, the ampere breaker will be installed in a customer's home so that the

current will be cut off automatically if electricity is used beyond the contract ampere.

To change or increase the present contract ampere, contact your nearest TEPCO customer center

and tell them your desired contract ampere. A TEPCO representative in charge will visit your home at

an appointed day and change the ampere breaker. The ampere breaker can be replaced free of charge.

Meter-Rate Lighting C A contract ampere will be determined according

to the volt-ampere of a main circuit breaker

installed at a customer's home or the number

of branch circuits.


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How to CalculateYour Electricity Bill

Monthly electricity rates are the sum of demand charge and energy charge plus the

consumption tax, etc. Demand charge will be determined by the contract ampere or contract power,

while the energy charge will be calculated according to energy consumption.

The energy charge to be adjusted under the fuel cost adjustment system*, however, will be the

sum plus or minus the fuel cost adjustment amount.

*The fuel cost adjustment system is designed to meet changes in recent fuel costs, so that

electricity rates will be adjusted automatically every three months according to certain standards if

the cost of fuels, such as crude oil, LNG (liquefied natural gas) or coal, rises or falls due to

fluctuations in the foreign exchange rate and energy prices.

You are requested to pay your electricity bill within 30 days counting from the day your meter is

read. If failure of payment exceeds 50 days, the electricity in your home may be stopped as stated

in a prior notice.

Formula for calculation of electric charges

Demandcharge

Energycharge

rate

Monthlyenergy

consumption

Fuel costadjustment

rate

Monthlyenergy

consumption

Energy chargeFuel cost adjustment amount

Sum equivalent to theconsumption tax, etc.

Payment term

If the last payment day has passed and you fail to

pay your electricity bill, we may charge overdueinterest to the amount of the number of days

following the payment date to the day on which you

actually pay the bill. The overdue interest shall be a

sum determined by multiplying the net charge for

payment covered by the calculation of such interest

by 10% per annum (for the purpose of such

calculation, all years, including leap years, shall be

considered to have 365 days each).

Overdue payment

0.05


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Rate of Meter-Rate Lighting (Monthly) Under Meter-Rate Lighting, the energy charge is divided into three blocks so that a higher rate will

apply as energy consumption increases.

[ Other Rate Categories and Electricity Charges ] Other Contract Categories and Applicable Electricity Rates

Night-Only Service This contract applies if you use electric water heaters, thermal storage floor heating systems and

other similar appliances. Electric service under this contract is available at night only but at lower rates.

Night-only service is provided under two different types of contracts: Night-Only Service B and

Night-Only Service II.

Low Voltage Power Service[ This contract is intended for the use of large electric appliances, such as for large coolers, at home. ]

260.00

390.00520.00

780.00

1040.00

1300.00

1560.00

15.58

20.67

22.43

212.00

260.00

15.58

20.67

22.43

(per contract)

(per contract)(per contract)

(per contract)

(per contract)

(per contract)

(per contract)

1kWh

1kWh

1kWh

(per contract)

(per contract)

1kWh

1kWh

1kWh

10A

15A20A

30A

40A

50A

60A

First 120kWh (1st block rate)

Over 120kWh up to 280kWh (2nd block rate)

Over 300kWh (3rd block rate)

Meter-Rate

Lighting B

Demand charge

Contract category Unit Rate

Energy charge

Minimum monthly charge

Demand charge

Energy charge

Meter-Rate

Lighting C

First 120kWh (1st block rate)

Over 120kWh up to 280kWh (2nd block rate)

Over 300kWh (3rd block rate)

300.00

5.95

200.00

5.05

1kW

1kWh

1kW

1kWh

Demand charge

Energy charge

Demand charge

Energy charge

Night-Only Service BFrom 11 p.m. to 6 a.m. on the next day

Night-Only Service IIFrom 1 a.m. to 6 a.m.


1,020.00

10.59

9.63

1kW

1kWh

1kWh

Demand charge

Energy chargeSummer

The others

Low Voltage Power Service

[ Summer refers to a period from July 1 through September 30 of each year. ]



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japanese guide to electricity in japan

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