IT and Business AlignmentMapping Physical, Virtualand Business WorldsComplexity Presented Simply, Aligned to Business
Tobin IsenbergDirector Product [email protected]
Phil SchwartzTechnical Sales [email protected]
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Overview
What Is BSM?
Architecture
Service Modeling
Visualization
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Common Concerns
How are my services?How do I reduce downtime?How do I analyze change impact?How do I ensure compliance?
Availability
Service Levels
Performance CMS
CMDB
ServiceMapping
End-to-EndManagement
ConfigurationManagement
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Novell® Data Center Solutions
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Data CenterBusiness Service ManagementBusiness Service Management – Enables IT to
provide a service view of the infrastructure aligned to
the business measuring real-time operations, while
providing control over the infrastructure.
Operating Controlling
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Data Center Business Service Management/Overview - How Does it Work?
Trans ValueTrans Volume
End-to-End Management Configuration Management
Inte
grat
eVi
sual
ize
Mod
el a
nd A
naly
ze
Federation
Java-basedClient
Browser BasedWeb 2.0Dashboards
Novell® BusinessService Manager™
End-to-end Management Configuration Management
Novell BusinessCMDB360™
Novell BusinessService Level Manager™
NovellmyCMDB™
Intelligent Service Model
Generated Revenue Transaction VolumeInventory
Business Metrics
Data Center
Web Services
Data Base
LANOrder Processing
ManagementTechnology
Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB
Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume
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Alignment Organizing and Federating Data• Out of the box configurable adapters to commonly
used products (helpdesk, management systems, etc).• Drag and drop configurable integrations with
common databases (SQL, Sybase, Oracle, etc).
Why does this matter?• BSM – End to end management requires tight
integrations in order to correlate critical alarmsto service offerings.
• CMDB – Requires tight integrations to maintain CI's in an automated manner.
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Alignment Visualizing the Services
Dashboards
OperationsConfiguration
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• Adapters – Adapters and Recon Adapter Overview
• Database - How to pull data out of databases
• Reconciliation - Automated reconciliation
Demonstration Summary
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Let's Put It All Together
Demonstration
Questions and Answers
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