Download - Emphasis introduction to km
EMPHASISEMPHASISKnowledge ManagementKnowledge Management
EMPHASIS EnvironmentIt is complex: CARE, NGOs, PartnersRegional, Maybe Starfish-structureMatrix supervision, Performance-orientedProcess innovation approachQuality contentEmphasis on creativity, talent, knowledge,
sharing, communication, learning, adapting,
Community of Practice (CoP)An affinity group. An informal network or forum
where tips are exchanged and ideas generated [Thomas A. Stewart].
A group of professionals, informally bound to one another through exposure to a common class of problems, common pursuit of solutions, and thereby themselves embodying a store of knowledge [McKinsey & Co.].
EMPHASIS CoP
CARE UK & BIG
Country Teams
Regional Secretariat
Project Director
M&E ManagerResearch ManagerFinance Manager
NGO Partners, Consultants, Community Members, CARE Staff
UN, IOM, CARAM,NACO, INTL NGO,Other NGO
KM Networks: Centralized
KM Networks: Hub & Spoke - I
KM Networks: Hub & Spoke - II
KM Networks: Honeycomb
KM Networks: Constellation
The pressures
Pressure to reduce costs, increase quality of service and return on investment
Time lost in gestation; so need to accelerate pace to achieve work plan; so project changes
Retention of team, effective platforms and self-serve options like Ning
Project emphasizes sharing Data, Info, & Knowledge, KM process which suits partners, donors and listeners New approaches and tools to replace command and
control structures like cross functional teams EMPHASIS to be a Regional collaborative team
Sustaining ChangeSustaining Change
“ The Basic Economic Resources – the means of production – is no longer Capital, nor natural resources, nor labour. It is and will be knowledge ” – Peter Drucker
Shift from Physical asset oriented to Intellectual asset oriented economy. Values derived from intellectual capital
Continuous learning becoming an integral part of CARE. Knowledge & Expertise of CARE and its Individuals
should be seen as Critical Resources.
Why knowledge?Why knowledge? CARE is Resources + Capabilities; the capabilities
tapped in EMPHASIS & individuals are essential for sustaining competitive advantages.
The raise of ‘Organisational learning” – the question of survival, success and sustainability
Knowledge is the only indispensible resource The sustained competitive advantage comes only from
what you know and how fast you can put into action. Knowledge is the most advantageous tool to deal with
Change and documenting EMPHASIS Project memory
What is knowledge?What is knowledge? Knowledge is information combined with experience,
context, interpretation and reflection. It is high value form of information that is ready to apply to decisions and actions
Knowledge is ‘Justified true belief’
“Knowledge is experience. Every thing else is just information” – Albert Einstein
“The wise see Knowledge and action as one” – The Bhagavad Gita
Data, Info, KnowledgeWhat is known by perceptual experience and
reasoning. For example, 1234567.89 is data "Your bank balance has jumped 8087% to
$1234567.89" is information "Nobody owes me that much money" is
knowledge "I'd better talk to the bank before I spend it
because of what has happened to other people" is wisdom.
From Data to Knowledge
Data
Information
Knowledge
Expertise
Codified, explicitEasily transferable
Individual, judgmental
Contextual, tacit
Explicit or Enterprise Knowledge Formal and systematic Easily communicated and shared Recordable, articulate, transmittable Examples: product Specification, Computer
Programme, Process sheets, methods of working, or Engineering Drawing.
Experience: Active participation in events or activities, leading to the accumulation of knowledge or skill.
Varies in Individuals & difficult to communicate Deeply rooted in action, Judgement, Intuition,
Feelings Inside, locked and matchless, unless revealed.
Consists of Technical Skills: Know – How & Why Cognitive: mental models
Experience or Tacit Knowledge
What does KM involve
Ensure right knowledge to right persons at right time and in right format
Leverage existing Knowledge and potential of IT Make knowledge sharing a dominant culture Gain competitive advantage by harvesting & using
experiential knowledge
Acquire Manage DisseminateIdentify
KM Definitions - Callioni
Managing mindfully a process that links data through information, and knowledge, to action, learning and transfer.
The output is action while the outcome is learning and transfer.
KM Definitions
Knowledge Management is the art of creating value from the intangible assets of an organization. (Sveiby)
Knowledge Management consists in the identification, optimization and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities (Snowden).
The efficiency of a firm depends on how
fast it bridges the gap between what it knows and what it needs to know
Rate of Change
Rate of Learning
Kn
ow
led
ge
Gap
Ch
an
ge
Time
Two Thrusts of KMTwo Thrusts of KM
KMKM
1. Sharing existing knowledge “Knowing what you know”
1. Sharing existing knowledge “Knowing what you know”
2. Knowledge for Innovation “Creating and Converting”2. Knowledge for Innovation “Creating and Converting”
Why KM? Not to reinvent the wheel : solution exists, or is
known somewhere in the organization
Learn from past mistakes – ours or others Knowledge resource depletion, Reduction,
migration & brain-drain Innovate & lead change in the business
Wise Men Learn from their MistakesThe Wiser Learn from Others mistakes also
Lens and Frames
What you see depends on where you sitWhat you do depends on where you standWhat you hear depends on where your
mind isWhat you feel depends on what you know
Hare or Duck?
First Position
Seeing, hearing and feeling the situation through your own eyes, ears and feelings.
You think in terms of what is important to you, and what you want to achieve,
Second Position
Stepping into the shoes of the other person and experiencing (seeing, hearing and feeling) the situation as if you were him, her, or them.
You think in terms of how this situation would be interpreted by other person. “Before criticizing someone, walk a mile in their shoes!”
Third Position
Standing back from a situation and experiencing it as if you were a detached observer. In your mind you are able to see and hear the other person as if you were a Third person.
You think in terms of what opinion, observations or advice would some one who is not involved offer. You need to be in a strong resourceful state and take a objective view of your own behaviour and look for opportunities to respond differently, in order to achieve a different and more positive outcome.
Which Position?
We stand for Evidence, Truth…We stand for Peace…So, the Third position
‘Facilitate Sharing’ in our CoPThe EMPHASIS CoP
Practice
Principles of the Prophet
BeliefsBeliefs Right ActionsRight Actions+ ResultsResults=
Preach
Right MeansRight Means Right EndsRight Ends+ SuccessSuccess=
“He was …without a bodyguard, without a palace, without a fixed revenue. If ever any man had the right to say that he ruled by a right divine It was Mohammad, for he had all the power without instruments and without its support. He cared not for dressing of power. The simplicity of his private life was in keeping with his public life." Bosworth Smith
Observation
IM Versus KM
Source: Gartner Research
How Individual goals will bemanaged and leveraged.
Develop a culture of trust, autonomy, collaboration, and innovation
Make KM part of the normal workflow and functions of the worker
How and why to use information and resources, and enable that knowledge to be more responsive and innovative
Engage individuals and communities, to flatten organisational structures and simplify communication paths
Our KM Strategy We conducted knowledge audit Developed a knowledge strategy for attaining the goals
of EMPHASIS Ensuring that appropriate KM activities are officially
sanctioned Consider the CARE culture Consider the stages of the knowledge process: create,
capture, share, revise Identify and consider ways to manage knowledge risks,
& threats Review link between implementation & EMPHASIS
objectives
Knowledge Sources
• Community
• Face to Face
• Phone
• Mobile
• Web
• Machines
E-forum discussion
Blogs
Chat, Tele, Video Conf
SMS, Audio, Video
Discussion summary
Discussion Transcripts
Consolidated Replies
Final Blog
Group work Collaborative Document
Reports, Guidelines, budgetsFGD, Field or Immersion Visit
Transliteration Translated docs
EMPHASIS KM ProcessesKnowledge Assetsor Resourcesconsisting of RecommendedDocuments, Websites, Contacts, Organizations…
Archives
Guidelines, tools and techniques Communities of Practice Document success story, lesson learnt, develop
concepts, scenarios Collaborative technologies Experiential learning – Immersion Visits Social network analysis Intranets Archives: Records and document management Mentor the Sharing culture Reflection and Self Assessment
KM Enablers
Ring up Ning, and sing,
Your story on Ning;
If your story is stronger,
Our program will be longer
Ring up Ning, and sing!
Ring up Ning, and sing,
http://emphasis.ning.com
No thanks for your patience
Thanks only for sharing in CoP
So, join the EMPHASIS CoPYour qualification is your knowledge