EMPHASISEMPHASISKnowledge ManagementKnowledge Management

EMPHASIS EnvironmentIt is complex: CARE, NGOs, PartnersRegional, Maybe Starfish-structureMatrix supervision, Performance-orientedProcess innovation approachQuality contentEmphasis on creativity, talent, knowledge,

sharing, communication, learning, adapting,

Community of Practice (CoP)An affinity group. An informal network or forum

where tips are exchanged and ideas generated [Thomas A. Stewart].

A group of professionals, informally bound to one another through exposure to a common class of problems, common pursuit of solutions, and thereby themselves embodying a store of knowledge [McKinsey & Co.].

EMPHASIS CoP

CARE UK & BIG

Country Teams

Regional Secretariat

Project Director

M&E ManagerResearch ManagerFinance Manager

NGO Partners, Consultants, Community Members, CARE Staff

UN, IOM, CARAM,NACO, INTL NGO,Other NGO

KM Networks: Centralized

KM Networks: Hub & Spoke - I

KM Networks: Hub & Spoke - II

KM Networks: Honeycomb

KM Networks: Constellation

The pressures

Pressure to reduce costs, increase quality of service and return on investment

Time lost in gestation; so need to accelerate pace to achieve work plan; so project changes

Retention of team, effective platforms and self-serve options like Ning

Project emphasizes sharing Data, Info, & Knowledge, KM process which suits partners, donors and listeners New approaches and tools to replace command and

control structures like cross functional teams EMPHASIS to be a Regional collaborative team

Sustaining ChangeSustaining Change

“ The Basic Economic Resources – the means of production – is no longer Capital, nor natural resources, nor labour. It is and will be knowledge ” – Peter Drucker

Shift from Physical asset oriented to Intellectual asset oriented economy. Values derived from intellectual capital

Continuous learning becoming an integral part of CARE. Knowledge & Expertise of CARE and its Individuals

should be seen as Critical Resources.

Why knowledge?Why knowledge? CARE is Resources + Capabilities; the capabilities

tapped in EMPHASIS & individuals are essential for sustaining competitive advantages.

The raise of ‘Organisational learning” – the question of survival, success and sustainability

Knowledge is the only indispensible resource The sustained competitive advantage comes only from

what you know and how fast you can put into action. Knowledge is the most advantageous tool to deal with

Change and documenting EMPHASIS Project memory

What is knowledge?What is knowledge? Knowledge is information combined with experience,

context, interpretation and reflection. It is high value form of information that is ready to apply to decisions and actions

Knowledge is ‘Justified true belief’

“Knowledge is experience. Every thing else is just information” – Albert Einstein

“The wise see Knowledge and action as one” – The Bhagavad Gita

Data, Info, KnowledgeWhat is known by perceptual experience and

reasoning. For example, 1234567.89 is data "Your bank balance has jumped 8087% to

$1234567.89" is information "Nobody owes me that much money" is

knowledge "I'd better talk to the bank before I spend it

because of what has happened to other people" is wisdom.

From Data to Knowledge

Data

Information

Knowledge

Expertise

Codified, explicitEasily transferable

Individual, judgmental

Contextual, tacit

Explicit or Enterprise Knowledge Formal and systematic Easily communicated and shared Recordable, articulate, transmittable Examples: product Specification, Computer

Programme, Process sheets, methods of working, or Engineering Drawing.

Experience: Active participation in events or activities, leading to the accumulation of knowledge or skill.

Varies in Individuals & difficult to communicate Deeply rooted in action, Judgement, Intuition,

Feelings Inside, locked and matchless, unless revealed.

Consists of Technical Skills: Know – How & Why Cognitive: mental models

Experience or Tacit Knowledge

What does KM involve

Ensure right knowledge to right persons at right time and in right format

Leverage existing Knowledge and potential of IT Make knowledge sharing a dominant culture Gain competitive advantage by harvesting & using

experiential knowledge

Acquire Manage DisseminateIdentify

KM Definitions - Callioni

Managing mindfully a process that links data through information, and knowledge, to action, learning and transfer.

The output is action while the outcome is learning and transfer.

KM Definitions

Knowledge Management is the art of creating value from the intangible assets of an organization. (Sveiby)

Knowledge Management consists in the identification, optimization and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities (Snowden).

The efficiency of a firm depends on how

fast it bridges the gap between what it knows and what it needs to know

Rate of Change

Rate of Learning

Kn

ow

led

ge

Gap

Ch

an

ge

Time

Two Thrusts of KMTwo Thrusts of KM

KMKM

1. Sharing existing knowledge “Knowing what you know”

1. Sharing existing knowledge “Knowing what you know”

2. Knowledge for Innovation “Creating and Converting”2. Knowledge for Innovation “Creating and Converting”

Why KM? Not to reinvent the wheel : solution exists, or is

known somewhere in the organization

Learn from past mistakes – ours or others Knowledge resource depletion, Reduction,

migration & brain-drain Innovate & lead change in the business

Wise Men Learn from their MistakesThe Wiser Learn from Others mistakes also

Lens and Frames

What you see depends on where you sitWhat you do depends on where you standWhat you hear depends on where your

mind isWhat you feel depends on what you know

Hare or Duck?

First Position

Seeing, hearing and feeling the situation through your own eyes, ears and feelings.

You think in terms of what is important to you, and what you want to achieve,

Second Position

Stepping into the shoes of the other person and experiencing (seeing, hearing and feeling) the situation as if you were him, her, or them.

You think in terms of how this situation would be interpreted by other person. “Before criticizing someone, walk a mile in their shoes!”

Third Position

Standing back from a situation and experiencing it as if you were a detached observer. In your mind you are able to see and hear the other person as if you were a Third person.

You think in terms of what opinion, observations or advice would some one who is not involved offer. You need to be in a strong resourceful state and take a objective view of your own behaviour and look for opportunities to respond differently, in order to achieve a different and more positive outcome.

Which Position?

We stand for Evidence, Truth…We stand for Peace…So, the Third position

‘Facilitate Sharing’ in our CoPThe EMPHASIS CoP

Practice

Principles of the Prophet

BeliefsBeliefs Right ActionsRight Actions+ ResultsResults=

Preach

Right MeansRight Means Right EndsRight Ends+ SuccessSuccess=

“He was …without a bodyguard, without a palace, without a fixed revenue. If ever any man had the right to say that he ruled by a right divine It was Mohammad, for he had all the power without instruments and without its support. He cared not for dressing of power. The simplicity of his private life was in keeping with his public life." Bosworth Smith

Observation

IM Versus KM

Source: Gartner Research

How Individual goals will bemanaged and leveraged.

Develop a culture of trust, autonomy, collaboration, and innovation

Make KM part of the normal workflow and functions of the worker

How and why to use information and resources, and enable that knowledge to be more responsive and innovative

Engage individuals and communities, to flatten organisational structures and simplify communication paths

Our KM Strategy We conducted knowledge audit Developed a knowledge strategy for attaining the goals

of EMPHASIS Ensuring that appropriate KM activities are officially

sanctioned Consider the CARE culture Consider the stages of the knowledge process: create,

capture, share, revise Identify and consider ways to manage knowledge risks,

& threats Review link between implementation & EMPHASIS

objectives

Knowledge Sources

• Community

• Face to Face

• Phone

• Mobile

• Web

• Machines

E-forum discussion

Blogs

Chat, Tele, Video Conf

SMS, Audio, Video

Discussion summary

Discussion Transcripts

Consolidated Replies

Final Blog

Group work Collaborative Document

Reports, Guidelines, budgetsFGD, Field or Immersion Visit

Transliteration Translated docs

EMPHASIS KM ProcessesKnowledge Assetsor Resourcesconsisting of RecommendedDocuments, Websites, Contacts, Organizations…

Archives

Guidelines, tools and techniques Communities of Practice Document success story, lesson learnt, develop

concepts, scenarios Collaborative technologies Experiential learning – Immersion Visits Social network analysis Intranets Archives: Records and document management Mentor the Sharing culture Reflection and Self Assessment

KM Enablers

Ring up Ning, and sing,

Your story on Ning;

If your story is stronger,

Our program will be longer

Ring up Ning, and sing!

Ring up Ning, and sing,

http://emphasis.ning.com

No thanks for your patience

Thanks only for sharing in CoP

So, join the EMPHASIS CoPYour qualification is your knowledge