![Page 1: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/1.jpg)
Default Management Suggestions for Your Campus
Materials developed and provided by College Foundation, Inc. (CFI)
![Page 2: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/2.jpg)
Objectives
• Regulatory Requirements • The Value of a Campus Default
Management and Prevention Plan• Developing Your Plan• Analyzing Data • Plan Components• Questions to Ask Yourself• Additional Resources
![Page 3: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/3.jpg)
Regulatory Requirements
Schools participating for the first time or that have undergone a change in ownership that resulted in a change of control are required to use a default prevention and management plan to
participate in Title IV programs (34 CFR 668.14(b)(15)).
![Page 4: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/4.jpg)
Regulatory Requirements
• All schools are required to comply with regulations concerning– Entrance Counseling– Exit Counseling– Timely reporting of accurate enrollment
information to the U. S. Department of Education
![Page 5: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/5.jpg)
Department of Education Recommendation
• The Department recommends that every school implement a default prevention and management plan to: – Promote student and school success– Preserve the integrity of the loan
programs– Reduce costs to taxpayers
![Page 6: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/6.jpg)
Value to Your School
• Default Management promotes student and school success by– Increasing retention– Reducing delinquency and default
![Page 7: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/7.jpg)
Value to Your School
• Default Management preserves the integrity of Loan Programs– Public perception is important– Avoid limitations on participation in
aid programs due to excessive cohort default rates
![Page 8: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/8.jpg)
Value to Your School
• Default Management reduces costs to taxpayers– It is the taxpayers’ money we are
spending– Schools have a fiduciary responsibility
to comply with regulations and protect the public’s interest in student financial aid funds.
![Page 9: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/9.jpg)
Value to Your Students
• Default Management helps your students– Learn good debt management
practices– Establish a healthy credit history
• Everyone wins!
![Page 10: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/10.jpg)
Consequences of Default
• Borrower Consequences:– Loan balance increases– Default is reported to credit bureau– Wages may be garnished– Federal income tax refund may be seized– Ineligible for additional federal student
aid
![Page 11: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/11.jpg)
Consequences of Default
• School Consequences– Loss of participation in Title IV student
aid programs (FFEL, Direct Loan, Pell, etc.)
– School may be provisionally certified for participation
![Page 12: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/12.jpg)
Consequences of Default
• TIV participation is in jeopardy if– Federal Perkins Loan default rate ≥ 15%– FFEL or Direct Stafford default rate ≥
40% in most recent fiscal yearOr– FFEL or Direct Stafford default rate is ≥
25% in three most recent fiscal years
![Page 13: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/13.jpg)
Consequences of Default – HEOA
• FY 2012 – the 25% threshold becomes 30%
• Beginning with Fiscal Year 2009, the new CDR formula will include students who default by the end of the second fiscal year after beginning repayment– Includes a longer repayment history– Most schools will likely see in increase in
their cohort default rates (CDR)
![Page 14: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/14.jpg)
Consequences of Default - HEOA
• Expect to see CDR based on longer period of time after October 2013
• Borrowers entering repayment this fiscal year (Oct 1, 2008 to Sept 30, 2009) who default on or before Sept 30, 2011 will be the first group in the CDR based on the longer period of time
![Page 15: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/15.jpg)
Consequences of Default - HEOA
• If a low percentage of school’s students borrow loans, the school is exempt from the default threshold requirement.– Participation rate index measures the
number of students who borrow compared to the number of regular students at the school
– The participation rate index will increase from .0375 to .0625 per HEAO
![Page 16: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/16.jpg)
Consequences of Default - HEOA
• US Department of Education will report – Life Cohort Default Rates as well as the
currently reported Fiscal Year CDR– Listed for each category of institution
• CDRs will be listed on the U S Department of Education’s College Navigator Website
![Page 17: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/17.jpg)
Developing Your Plan
• Consider– Staff and resources – Peer institutions’ activities– Partners (lenders, servicers, guarantors)– Evaluation of success
• It takes a campus to develop and implement a successful default management plan.
![Page 18: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/18.jpg)
Developing Your Plan
• A comprehensive plan begins at the early stages of enrollment and continues after a student leaves your campus.
• A comprehensive plan involves more than the financial aid staff.
![Page 19: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/19.jpg)
Analyzing Default Data
• Who is defaulting? • Types of data you might analyze:
– High school attended– Program of study– Demographic information– Grades
• Why are they defaulting?• Remember that you cannot discriminate
against groups of students.
![Page 20: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/20.jpg)
Who Defaults?
• Major indicators that default is more likely:– Students who do not graduate– Students who perform poorly and do not
make effort to improve their performance
X
![Page 21: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/21.jpg)
Who Defaults?
• Other characteristics of those likely to default include:– Failure to provide updated contact information– Face poor job prospects– Have other financial burdens– Marriage to another student with debt
![Page 22: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/22.jpg)
Identifying Delinquent Borrowers
• NSLDS Date Entered Repayment Report– Available upon request– Dept recommends that schools compare
the DER Report to their records bi-monthly.
– Benefit: Borrower enters repayment in the correct cohort year and school’s cohort default rate is more accurate
![Page 23: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/23.jpg)
Analyzing Default Data
• Review the draft and official Cohort Default Rate data - Loan Record Detail Report (LRDR) – Is your rate accurate?– Does it include the correct borrowers and
loans?– Challenge incorrect data
![Page 24: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/24.jpg)
Identifying Delinquent Borrowers
• Check with your lender partners for on-line tools available for financial aid administrators to:– Identify students who are at various
stages of repayment or delinquency– Provide updated contact information
to the lender
![Page 25: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/25.jpg)
Plan Components: Entrance Counseling
• Enhance your entrance counseling– Delivery method: In person or on-line or both?– Gather additional information:
• Additional references• Other family members (beyond those
requested on the loan application)• Cell phone numbers• Email addresses
Reminder: Entrance counseling is a school responsibility.
![Page 26: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/26.jpg)
Plan Components: Financial Literacy
• Provide financial literacy information to your borrowers– Increase knowledge about being
financially healthy, budgeting, avoiding debt, managing debt, repaying student loans
![Page 27: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/27.jpg)
Plan Components: CFNC’s Financial Literacy 101
CFNC’s Financial Literacy 101 interactive on-linecourse is available to all North Carolina students.
Unless stated otherwise, the tools shown in the presentation are available to ALL students, regardless of their lender choice.
![Page 28: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/28.jpg)
Plan Components: Limit Access to Credit Card Companies
• Consider limiting credit card companies’ access to your students and to their information
• Adult students may already have accumulated significant consumer debt.
![Page 29: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/29.jpg)
Plan Components: Interim Counseling
• Require annual entrance counseling • Review lender disclosure statements to the
student (cumulative debt)• Remind student about available tools
– Loan repayment calculators – Calculators that consider debt and career
choices– Budgeting tools and calculators
• Provide contact information for their lender, servicer, guarantor
• Encourage them to use NSLDS for students
![Page 30: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/30.jpg)
Plan Components: Calculators and Tools
Stafford Loan Repayment Calculator– CFNC.org – Paying for College Tab
Available to all students
![Page 31: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/31.jpg)
Plan Components: Calculators and Tools
Smart Borrower Calculator
Available to all students
![Page 32: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/32.jpg)
Plan Components: Calculators and Tools
Budget Calculators
Available to all students
![Page 33: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/33.jpg)
Plan Components: Calculators and Tools
Real World Calculator
Available to all students
![Page 34: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/34.jpg)
Plan Components: Calculators and Tools
Lenders often provideon-line services that allowborrowers to check their loan status, balance due,etc.
Example for CFI Borrower
![Page 35: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/35.jpg)
Plan Components: Calculators and Tools
NSLDS for Students
![Page 36: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/36.jpg)
Plan Components: Communication Across Campus
• Information about borrower’s academic progress and enrollment status– Required to report enrollment status to
Department of Education• Student receives full grace period• Lender and servicer can communicate with
borrower appropriately
– Adhering to a monthly reporting schedule keeps data up to date -- and you in compliance.
![Page 37: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/37.jpg)
Plan Components: Communication Across Campus
• Combine efforts with academic advisors, and faculty
• Increased retention and improved graduation rates could lead to reduced default rates
![Page 38: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/38.jpg)
Plan Components: Communication Across Campus
• Students who withdraw– Students who do not successfully
complete their programs are more likely to default
– Proper and timely R2T4 calculations• Reduce student debt by returning loan
funds– Exit Counseling
• Required when student is no longer enrolled, not just at graduation
![Page 39: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/39.jpg)
Plan Components: Using Your Default Data
• Additional activities for those borrowers most likely to default
• Provide data to administration for evaluation and planning
• Evaluate the effectiveness of strategies
![Page 40: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/40.jpg)
Plan Components: Exit Counseling
• Enhance your exit counseling– Delivery method: In person or on-line or both?– Gather additional information:
• Additional references• Other family members (beyond those requested on
the loan application)• Cell phone numbers• Email addresses
Reminder: Exit Counseling is a school responsibility
![Page 41: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/41.jpg)
Plan Components: Communication with Former Students
• How long are student email accounts active after the student leaves or graduates?
• Can students use job placement/career services after leaving school?
• Collect as much contact information as you can during exit counseling
• Phone calls and letters• Communicate in evenings or on the
weekend
![Page 42: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/42.jpg)
Plan Components: Communicating With Delinquent Borrowers
• Early Stage Delinquency Assistance– Highly focused effort– Work with those who withdrew or failed
to complete academic program– Work with those who fall into particular
categories of “likely defaulter” based on your school’s research
![Page 43: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/43.jpg)
Plan Components: Communicating With Delinquent Borrowers
• Late Stage Delinquency Assistance– Help lender/servicer/guarantor get in
touch with the delinquent borrower– School contact may have a positive
impact on the situation
![Page 44: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/44.jpg)
Questions to Ask Yourself
1. What does our default data tell us?2. What resources do we need for this effort
to be successful?3. Which campus offices will be involved in
this effort?4. What are our peer institutions doing?
![Page 45: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/45.jpg)
Questions to Ask Yourself
5. Will we enhance our loan counseling efforts? If yes, how?
6. How will we communicate with former students?
7. How will we measure success?
![Page 46: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/46.jpg)
Additional Resources
• CFNC.org – A service of the state of North Carolina provided by Pathways,
CFI, and NCSEAA
• ifap.ed.gov– Tools for Schools includes information about default management
under “FSA Assessments” – DCL ID Gen 05-14 (Posted 09/30/2005) – Sample Default
Prevention and Management Plan (the basis for this presentation) also lists additional resources
• mappingyourfuture.org• Ensuring Student Loan Repayment: A
National Handbook of Best Practices– The Student Loan Repayment Symposium, October 2-4, 2000 –
US Dept of Education)
![Page 47: Default Management Suggestions for Your Campus Materials developed and provided by College Foundation, Inc. (CFI)](https://reader030.vdocuments.mx/reader030/viewer/2022032800/56649d3a5503460f94a151f1/html5/thumbnails/47.jpg)
Materials provided and developed by College Foundation, Inc.