Download - Communication in the Era of Technology
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Communication in the era of technology
By:
Akanksha Awasthi Arshi Tandon
Deepti Mehrotra Faraz Javed
Gitika Agarwal Himanshu Gupta
By:
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Communication technology facilitates communication betweenindividuals or groups who are not physically present at the samelocation. Systems such as telephones, telex, fax, radio, television and
video are included, as well as more recent computer-based technologiessuch as e-mail, web-ex, blogs etc.
Meaning
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TOOLS USED FOR COMMUNICATING EFFECTIVELYUSING DIFFERENT TECHNOLOGIES
COMMUNICATION
IN THE OFFICE
REMOTELY
ABOUT PRODUCTS AND SERVICES
WITH CUSTOMERS
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COMMUNICATION IN THE OFFICE
FLEXIBLE WORK STATIONS WIRELESS NETWORKS
ELECTRONICPRESENTATIONS
FOLLOW-ME
PHONE SERVICE
INTRANETS
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COMMUNICATING REMOTELY
WALL DISPLAYS
INTERNET VIDEOPHONE
SHARED WORKSPACES
VIDEO CONFERENCINGAND TELEPRESENCE
WEB BASED MEETINGS
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COMMUNICATING ABOUT PRODUCTSAND SERVICES
RFID
WIRELESS WAREHOUSES
PACKAGETRACKING
SUPPLY CHAINMANAGEMENT
EXTRANETS
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COMMUNICATING WITH CUSTOMERS
OVER-THE-SHOULDERSUPPORT
CORPORATE BLOGS
PODCASTING
IN-STORE KIOSKS
HELP LINES
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BENEFITS
Increased competitiveness and better bottom line through areas such as:
reduced human resource, marketing and operational costs improved management decisions based on accurate and timely data better customer service in terms of product information, inventory
management and order processing
Better sales and marketing, through use of:
cell phones wireless Personal Digital Assistants (PDAs) the internet, eg. e-mail and website
Better quality management and operational efficiencies by using:
industry-specific software robotics or automated machinery other forms of technology to increase productivity
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GROWTH
Running communications over a single standards-driven network helpspeople work together more effectively.
Once cost savings are achieved, organizations typically realize that they can
move toward more complex and sophisticated communications goals.
With tools for e-mail, instant messaging and conferencing now unified, theemployees have more communication options at their fingertips most of thetime.
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SURVEY AT IBM
IBM has achieved cost savings through the consolidation of IT and the empowermentof remote workers.
Audio conferencing has the potential to drive down conferencing costs by as much as35 percent.
IBM employees save time with integrated message tools, collaborate more freely andmove their equipment more easily benefits not possible with conventional systems.
Activity Feature Savings per user, per week
Messaging Voicemail mailbox and
unified messaging
One hour (time spent accessing messages for
approximately 10 minutes per day of use)Conferencing IBM Rendezvous Thirty minutes (time spent scheduling
approximately 10 conference calls per week)
Mobility E-mail, corporate directorywith IBM mobile phones
One hour (time spent accessing messages andinformation)
Softphones Click-to-call Eight minutes (time spent dialing eight internal
and external calls per day)
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Thus Technology plays a vital role inBusiness Communication