CHAPTER 9
Training, developing and educating employees
Session objectives Describe the characteristics of an effective employee induction program Understand the scope of training programs Identify and describe the three phases of the systems approach to training Identify the types of training methods Identify the preconditions for and basic principles of learning Describe the characteristics of successful trainers
Induction and orientation Reasons for induction Continuous process Cooperative endeavour Careful planning:
– Checklist– Focus– Induction packet– Reduce anxiety– Follow-up and evaluate
Training programs
Training: Training:
Any procedure initiated by an organisation to foster learning among organisational
members
Training programs:Training programs:
Help in the achievement of overall organisational objectives
Emphasis: Training needs analysis Formulating instructional objectives Developing learning experiences to achieve objectives Having performance criteria to be met Obtaining evaluative information
A systems approach to training
Needs assessmentNeeds assessment
Organisational analysis
Task analysis
Person analysis
Principles of learningPrinciples of learning
Mass vs distributed
learning
Rewards and reinforce-
ment
Feedback and knowledge of
progress
Whole vs part learning
Individual differences
Meaningful presentation
Modelling
Active practice and
repetition
Goal setting
Principles for successful
training
Principles for successful
training
Training non-managerial employeesTraining non-managerial employees
Simulation Apprentice
Audiovisual materials Classroom
Programmed
On-the-job training
Computer-basedCooperative,
internship and government
Training managerial employeesTraining managerial employees
Behaviourmodelling Coaching
Managementgames Shadow executive
Conferencesand seminars
On-the-jobexperiences
Leaderless group discussions
Understudyassignment
Trends in training Generic learning Operational learning Action learning Diversity in delivery CD-ROMs allow learners to play and learn Self-directed Downsizing of large training departments
Characteristics of successful trainers
Characteristics of successful trainers
Interest
Enthusiasm
Clear instructions
Individual assistance
Knowledge of subject
Sense of humour
Adaptability
Sincerity
