Announcing Talkument
The Leader in Voice Documentation
Voice Documentation
• An entirely new application• Simply stated – the process of documenting
telephone conversations• Delivers the ability to store, organize,
comment and share conversations• Available to all employees, not just managers
Just Imagine…
• When is the last time you forwarded an email to a group?
• When did you last search for an email to verify something?
• When did you last add comments to an email before forwarding?
Just Imagine…
• A order clerk retrieves a sales call, highlights the special handling request and shares it with the shipping manager
• The sales rep highlights the customization request, inserts a comment about the competitive situation and sends it to the product team
Why Voice Documentation?
• Productivity!– More quickly share information– Review a document instead of repeating a
conversation• Accuracy!– Capture the full communication, tone of voice,
pauses and all– Seamlessly transfer the accurate conversation,
not just a paraphrase
Who Benefits?
• Any business– Accurate documentation benefits any business– Speed and efficiency benefits all businesses
• Every businessperson– Having access to review my communications
gives me greater control over performance– Who doesn’t need to share information?
Talkument Console
• Organization• Drag & drop
folders• Search folders
• Custom List View• PVD preview
panePVD = Portable Voice Document
PVD Viewer
• Title• Participants• Transitions• Highlights• Comments
Sharing
• Share with existing users• Share with external contacts• Include a share expiration
• Private sharing• Read/write sharing
Security
• Restricted Segments
• Playback encryption
Our Solution: Talkument
• A telecom appliance• Includes the chassis, cards, software – everything!
• Two models to serve the SMB market– Talkument Small Office– Talkument
Talkument Small Office
• 20 IP endpoints• Upgradeable to 48 IP endpoints• Unlimited users
Talkument
• 2 T-1 / PRI interfaces• 48 IP endpoints• Equipped for both ; configure one way or the
other• Unlimited users
Your Complete Voice Document Solution