Announcing Talkument

The Leader in Voice Documentation

Voice Documentation

• An entirely new application• Simply stated – the process of documenting

telephone conversations• Delivers the ability to store, organize,

comment and share conversations• Available to all employees, not just managers

Just Imagine…

• When is the last time you forwarded an email to a group?

• When did you last search for an email to verify something?

• When did you last add comments to an email before forwarding?

Just Imagine…

• A order clerk retrieves a sales call, highlights the special handling request and shares it with the shipping manager

• The sales rep highlights the customization request, inserts a comment about the competitive situation and sends it to the product team

Why Voice Documentation?

• Productivity!– More quickly share information– Review a document instead of repeating a

conversation• Accuracy!– Capture the full communication, tone of voice,

pauses and all– Seamlessly transfer the accurate conversation,

not just a paraphrase

Who Benefits?

• Any business– Accurate documentation benefits any business– Speed and efficiency benefits all businesses

• Every businessperson– Having access to review my communications

gives me greater control over performance– Who doesn’t need to share information?

Talkument Console

• Organization• Drag & drop

folders• Search folders

• Custom List View• PVD preview

panePVD = Portable Voice Document

PVD Viewer

• Title• Participants• Transitions• Highlights• Comments

Sharing

• Share with existing users• Share with external contacts• Include a share expiration

• Private sharing• Read/write sharing

Security

• Restricted Segments

• Playback encryption

Our Solution: Talkument

• A telecom appliance• Includes the chassis, cards, software – everything!

• Two models to serve the SMB market– Talkument Small Office– Talkument

Talkument Small Office

• 20 IP endpoints• Upgradeable to 48 IP endpoints• Unlimited users

Talkument

• 2 T-1 / PRI interfaces• 48 IP endpoints• Equipped for both ; configure one way or the

other• Unlimited users

Your Complete Voice Document Solution