Download - 2020 CAD Citizen's Charter
1 2020 CAD Citizen's Charter
2 2020 CAD Citizen's Charter
VISION An excellent citizen’s journey through a more transparent, accessible, and responsive public
service.
3 2020 CAD Citizen's Charter
MISSION To make government resources available to all Palaweños through enhanced linkage and
collaboration with other government agencies and non-government and people’s
organization.
4 2020 CAD Citizen's Charter
ORGANIZATION CHART
5 2020 CAD Citizen's Charter
SERVICE PLEDGE
SERVICES PROCESSING TIME ACCOUNTABLE STAFF
ISSUANCE OF CERTIFICATE OF
APPEARANCE
10 Minutes Victor Tomas R. Timbancaya
Noel B. Plizardo
Norman A. Libiran
Meliza Angela O. Moreno
Rea Chelo F. Bajet
Velizar R. Tagapulot
USHERING/LIAISON 15 Minutes Noel B. Plizardo
PROVISION OF TRANSPORTATION
SERVICE
15 Minutes Rolando B. Buñi
Noel B. Plizardo
April Rose P. Aquino
Jasmine V. Cacho
Mary Jerimie Labrador
Ma. Feve P. Songcayaon
Anita L. Ansale
Francisco C. Ansale
Espiridion T. Bontao
Ronelo S. Regalado
Delfin P. Aniscal
PROVISION OF FREE EMBALMING
SERVICES
3 Hours 5 Minutes Noel B. Plizardo
Anita L. Ansale
Jasmine V. Cacho
Mary Jerimie Labrador
Ma. Feve P. Songcayaon
Henry B. Corona
Emmanuel C. Illescas
Gloria S. Padilla
Jaena G. Sevilla
Quirico Ledesma
Johnna E. Solivio
Johnny Solivio III
Joann Cayao
Julius A. Garcia
Quezon P. Victoria
Carlo S. Gadia
Alejandro G. Gomez
Willy M. Gadia
Angie Grace M. Dadaeg
Roberto T. Epelipsia, Jr.
Josiel N. Mabayambang
6 2020 CAD Citizen's Charter
SERVICE PLEDGE
SERVICES PROCESSING TIME ACCOUNTABLE STAFF
PROVISION OF FREE CASKET 15 Minutes Rolando B. Buñi
Noel B. Plizardo
Jasmine V. Cacho
Mary Jerimie Labrador
Ma. Feve P. Songcayaon
Anita L. Ansale
FACILITATION OF AID TO LGU’S, PUBLIC
LEARNING INSTITUTIONS AND
ORGANIZATIONS
15 Minutes Rolando B. Buñi
Victor Tomas R. Timbancaya
Ofelia S. Linga
Rea Chelo F. Bajet
Melisa Angela O. Moreno
Velizar R. Tagapulot
7 2020 CAD Citizen's Charter
FRONTLINE SERVICES
8 2020 CAD Citizen's Charter
ISSUANCE OF CERTIFICATE OF APPEARANCE Steps/Process
Duration Requirements Person Responsible Location Client Provider
Fill-out
request form
Encode
information
and print
Certificate
8 min • Travel Order
• Valid ID
• Meliza Angela O.
Moreno
• Rea Chelo F. Bajet
• Velizar R. Tagapulot
CAD
Office
Receive
Certificate of
Appearance
Sign and
release
Certificate of
Appearance
2 min • Victor Tomas R.
Timbancaya
• Noel B. Plizardo
• Norman A. Libiran
CAD
Office
ISSUANCE OF CERTIFICATE OF APPEARANCE PROCESS
TOTAL DURATION: 10 MINUTES
9 2020 CAD Citizen's Charter
PROVISION OF USHERING/LIAISON SERVICES Steps/Process
Duration Requirements Person Responsible Location Client Provider
Fill-out
logbook with
details
Discuss with
client details
of transaction
with the
Provincial
Government
5 min • Noel B. Plizardo CAD
Office
Proceed to
corresponding
office with
staff.
Accompany
client to
corresponding
Provincial
Government
office
10 min • Noel B. Plizardo CAD
Office
PROVISION OF USHERING/LIAISON SERVICES PROCESS
TOTAL DURATION: 15 MINUTES
10 2020 CAD Citizen's Charter
PROVISION OF TRANSPORTATION SERVICE
Steps/Process Duration Requirements Person Responsible Location
Client Provider
Provide
information
Fill-out
Client Form
2 min • Client Form • Noel B. Plizardo
• Anita L. Ansale
CAD
Office
Review and
sign Client
Form
Encode
information
3 min • Client Form • Jasmine V. Cacho
• Mary Jerimie Labrador
• Ma. Feve P.
Songcayaon
CAD
Office
Prepare Trip
Ticket and
Fuel Slip
6 min • Client Form • April Rose P. Aquino CAD
Office
Sign Trip
Ticket
1 min • Trip Ticket • Rolando B. Buñi CAD
Office
Sign Trip
Ticket and
discuss
travel
details with
driver
Receive Trip
Ticket and
Fuel Slip and
discuss
travel
details with
client
3 min • Trip Ticket
• Fuel Slip
• Francisco C. Ansale
• Espiridion T. Bontao
• Ronelo S. Regalado
• Delfin P. Aniscal
CAD
Office
11 2020 CAD Citizen's Charter
PROVISION OF TRANSPORTATION SERVICE PROCESS
TOTAL DURATION: 15 MINUTES
12 2020 CAD Citizen's Charter
PROVISION OF FREE EMBALMING SERVICES Steps/Process Duration Requirements Person Responsible Location
Client Provider
Submit
required
documents
and provide
information
Receive
and check
submitted
document
and fill-out
Client Form
2 min • Death
Certificate
• Noel B. Plizardo
• Anita L. Ansale
CAD
Office
Review and
sign Client
Form
Encode
information
3 min • Client form • Jasmine V. Cacho
• Mary Jerimie
Labrador
• Ma. Feve P.
Songcayaon
CAD
Office
Accompany
Embalmer in
proceeding
to morgue
Accompany
client in
proceeding
to morgue.
Perform
embalming
3 hours • Client form • Henry B. Corona
• Emmanuel C. Illescas
• Gloria S. Padilla
• Jaena G. Sevilla
• Quirico Ledesma
• Johnna E. Solivio
• Johnny Solivio III
• Joann Cayao
• Julius A. Garcia
• Quezon P. Victoria
• Carlo S. Gadia
• Alejandro G. Gomez
• Willy M. Gadia
• Roberto T. Epelipsia,
Jr.
• Josiel N.
Mabayambang
Morgue
13 2020 CAD Citizen's Charter
PROVISION OF FREE EMBALMING SERVICES PROCESS
TOTAL DURATION: 3 HOURS AND 5 MINUTES
14 2020 CAD Citizen's Charter
PROVISION OF FREE CASKET ASSISTANCE
Steps/Process Duration Requirements Person Responsible Location
Client Provider
Submit
required
documents
Receive/
check
submitted
documents
and fill-out
Client Form.
5 min • Letter of
Request
• Barangay
Certificate
of Indigency
• Proof of
Identification
• Death
Certificate
• Noel B. Plizardo
• Anita L. Ansale
CAD
Office
Review and
sign Client
Form
Encode
information
3 min • Client Form • Jasmine V. Cacho
• Ma. Feve P.
Songcayaon
CAD
Office
Client
provides
information
Conduct
Social Case
Study
interview
and
prepare
Intake
Sheet/SCSR
5 min • Client form • Mary Jerimie
Labrador
CAD
Office
Receive
withdrawal
Slip,
proceed to
claim
casket
Prepare
withdrawal
slip then
inform
client of
casket
claiming
procedure
2 min • Anita L. Ansale CAD
Office
15 2020 CAD Citizen's Charter
PROVISION OF FREE CASKET ASSISTANCE PROCESS TOTAL DURATION: 15 MINUTES
16 2020 CAD Citizen's Charter
FACILITATION OF AID TO LGU, PUBLIC LEARNING INSTITUTION AND
ORGANIZATIONS
Steps/Process Duratio
n Requirements
Person
Responsible
Locatio
n Client Provider
Submit
required
document
s,
provide
informatio
n
Receive/
check
submitted
documents
and fill-out
Client Form.
5 min • Letter of Request
• Schedule of Activities
• Official/Acknowledgeme
nt Receipts
• Victor
Tomas R.
Timbancay
a
• Rea Chelo
F. Bajet
CAD
Office
Review
and sign
Client
Form
Encode
information
3 min • Client form • Velizar R.
Tagapulot
• Melisa
Angela O.
Moreno
CAD
Office
Prepare
Obligation
Request
and
Disburseme
nt Voucher
then
forward to
concerned
offices.
5 min • Client form • Rolando B.
Buñi
• Ofelia S.
Linga
CAD
Office
Get
informed
on how to
follow-up
request
Inform client
on how to
follow-up
requests
2 min • Rea Chelo
F. Bajet
CAD
Office
17 2020 CAD Citizen's Charter
FACILITATION OF AID TO LGU, PUBLIC LEARNING INSTITUTION AND
ORGANIZATIONS PROCESS
TOTAL DURATION: 15 MINUTES
18 2020 CAD Citizen's Charter