2020 cad citizen's charter

1 2020 CAD Citizen's Charter


VISION An excellent citizen’s journey through a more transparent, accessible, and responsive public

service.


MISSION To make government resources available to all Palaweños through enhanced linkage and

collaboration with other government agencies and non-government and people’s

organization.


ORGANIZATION CHART


SERVICE PLEDGE

SERVICES PROCESSING TIME ACCOUNTABLE STAFF

ISSUANCE OF CERTIFICATE OF

APPEARANCE

10 Minutes Victor Tomas R. Timbancaya

Noel B. Plizardo

Norman A. Libiran

Meliza Angela O. Moreno

Rea Chelo F. Bajet

Velizar R. Tagapulot

USHERING/LIAISON 15 Minutes Noel B. Plizardo

PROVISION OF TRANSPORTATION

SERVICE

15 Minutes Rolando B. Buñi

Noel B. Plizardo

April Rose P. Aquino

Jasmine V. Cacho

Mary Jerimie Labrador

Ma. Feve P. Songcayaon

Anita L. Ansale

Francisco C. Ansale

Espiridion T. Bontao

Ronelo S. Regalado

Delfin P. Aniscal

PROVISION OF FREE EMBALMING

SERVICES

3 Hours 5 Minutes Noel B. Plizardo

Anita L. Ansale

Jasmine V. Cacho



Henry B. Corona

Emmanuel C. Illescas

Gloria S. Padilla

Jaena G. Sevilla

Quirico Ledesma

Johnna E. Solivio

Johnny Solivio III

Joann Cayao

Julius A. Garcia

Quezon P. Victoria

Carlo S. Gadia

Alejandro G. Gomez

Willy M. Gadia

Angie Grace M. Dadaeg

Roberto T. Epelipsia, Jr.

Josiel N. Mabayambang


SERVICE PLEDGE

SERVICES PROCESSING TIME ACCOUNTABLE STAFF

PROVISION OF FREE CASKET 15 Minutes Rolando B. Buñi

Noel B. Plizardo

Jasmine V. Cacho



Anita L. Ansale

FACILITATION OF AID TO LGU’S, PUBLIC

LEARNING INSTITUTIONS AND

ORGANIZATIONS

15 Minutes Rolando B. Buñi

Victor Tomas R. Timbancaya

Ofelia S. Linga

Rea Chelo F. Bajet

Melisa Angela O. Moreno

Velizar R. Tagapulot


FRONTLINE SERVICES


ISSUANCE OF CERTIFICATE OF APPEARANCE Steps/Process

Duration Requirements Person Responsible Location Client Provider

Fill-out

request form

Encode

information

and print

Certificate

8 min • Travel Order

• Valid ID

• Meliza Angela O.

Moreno

• Rea Chelo F. Bajet

• Velizar R. Tagapulot

CAD

Office

Receive

Certificate of

Appearance

Sign and

release

Certificate of

Appearance

2 min • Victor Tomas R.

Timbancaya

• Noel B. Plizardo

• Norman A. Libiran

CAD

Office

ISSUANCE OF CERTIFICATE OF APPEARANCE PROCESS

TOTAL DURATION: 10 MINUTES


PROVISION OF USHERING/LIAISON SERVICES Steps/Process

Duration Requirements Person Responsible Location Client Provider

Fill-out

logbook with

details

Discuss with

client details

of transaction

with the

Provincial

Government

5 min • Noel B. Plizardo CAD

Office

Proceed to

corresponding

office with

staff.

Accompany

client to

corresponding

Provincial

Government

office

10 min • Noel B. Plizardo CAD

Office

PROVISION OF USHERING/LIAISON SERVICES PROCESS



PROVISION OF TRANSPORTATION SERVICE

Steps/Process Duration Requirements Person Responsible Location

Client Provider

Provide

information

Fill-out

Client Form

2 min • Client Form • Noel B. Plizardo

• Anita L. Ansale

CAD

Office

Review and

sign Client

Form

Encode

information

3 min • Client Form • Jasmine V. Cacho

• Mary Jerimie Labrador

• Ma. Feve P.

Songcayaon

CAD

Office

Prepare Trip

Ticket and

Fuel Slip

6 min • Client Form • April Rose P. Aquino CAD

Office

Sign Trip

Ticket

1 min • Trip Ticket • Rolando B. Buñi CAD

Office

Sign Trip

Ticket and

discuss

travel

details with

driver

Receive Trip

Ticket and

Fuel Slip and

discuss

travel

details with

client

3 min • Trip Ticket

• Fuel Slip

• Francisco C. Ansale

• Espiridion T. Bontao

• Ronelo S. Regalado

• Delfin P. Aniscal

CAD

Office


PROVISION OF TRANSPORTATION SERVICE PROCESS



PROVISION OF FREE EMBALMING SERVICES Steps/Process Duration Requirements Person Responsible Location

Client Provider

Submit

required

documents

and provide

information

Receive

and check

submitted

document

and fill-out

Client Form

2 min • Death

Certificate


• Anita L. Ansale

CAD

Office

Review and

sign Client

Form

Encode

information

3 min • Client form • Jasmine V. Cacho

• Mary Jerimie

Labrador

• Ma. Feve P.

Songcayaon

CAD

Office

Accompany

Embalmer in

proceeding

to morgue

Accompany

client in

proceeding

to morgue.

Perform

embalming

3 hours • Client form • Henry B. Corona

• Emmanuel C. Illescas

• Gloria S. Padilla

• Jaena G. Sevilla

• Quirico Ledesma

• Johnna E. Solivio

• Johnny Solivio III

• Joann Cayao

• Julius A. Garcia

• Quezon P. Victoria

• Carlo S. Gadia

• Alejandro G. Gomez

• Willy M. Gadia

• Roberto T. Epelipsia,

Jr.

• Josiel N.

Mabayambang

Morgue


PROVISION OF FREE EMBALMING SERVICES PROCESS

TOTAL DURATION: 3 HOURS AND 5 MINUTES


PROVISION OF FREE CASKET ASSISTANCE

Steps/Process Duration Requirements Person Responsible Location

Client Provider

Submit

required

documents

Receive/

check

submitted

documents

and fill-out

Client Form.

5 min • Letter of

Request

• Barangay

Certificate

of Indigency

• Proof of

Identification

• Death

Certificate


• Anita L. Ansale

CAD

Office

Review and

sign Client

Form

Encode

information

3 min • Client Form • Jasmine V. Cacho

• Ma. Feve P.

Songcayaon

CAD

Office

Client

provides

information

Conduct

Social Case

Study

interview

and

prepare

Intake

Sheet/SCSR

5 min • Client form • Mary Jerimie

Labrador

CAD

Office

Receive

withdrawal

Slip,

proceed to

claim

casket

Prepare

withdrawal

slip then

inform

client of

casket

claiming

procedure

2 min • Anita L. Ansale CAD

Office


PROVISION OF FREE CASKET ASSISTANCE PROCESS TOTAL DURATION: 15 MINUTES


FACILITATION OF AID TO LGU, PUBLIC LEARNING INSTITUTION AND

ORGANIZATIONS

Steps/Process Duratio

n Requirements

Person

Responsible

Locatio

n Client Provider

Submit

required

document

s,

provide

informatio

n

Receive/

check

submitted

documents

and fill-out

Client Form.

5 min • Letter of Request

• Schedule of Activities

• Official/Acknowledgeme

nt Receipts

• Victor

Tomas R.

Timbancay

a

• Rea Chelo

F. Bajet

CAD

Office

Review

and sign

Client

Form

Encode

information

3 min • Client form • Velizar R.

Tagapulot

• Melisa

Angela O.

Moreno

CAD

Office

Prepare

Obligation

Request

and

Disburseme

nt Voucher

then

forward to

concerned

offices.

5 min • Client form • Rolando B.

Buñi

• Ofelia S.

Linga

CAD

Office

Get

informed

on how to

follow-up

request

Inform client

on how to

follow-up

requests

2 min • Rea Chelo

F. Bajet

CAD

Office


FACILITATION OF AID TO LGU, PUBLIC LEARNING INSTITUTION AND

ORGANIZATIONS PROCESS


2020 cad citizen's charter

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