citizen's charter of msu main

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The University Seal

The Mindanao State University seal was created by an anonymous student with a very good sense of culture and vision. The three rays on top stand for the Mindanao, Sulu and Palawan (MINSUPALA) regions which were the main thrust of MSU at its inception. The lamp in the middle signifies the light with which to guide the people in their quest for knowledge. Finally, the fish and the “okir” symbols around the lamp along with the color scheme represent the unique and impressive culture of the Maranaos in the area surrounding the Mindanao State University.

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THE MSU SYSTEM

Philosophy

The Mindanao State University shall, in the pursuit of its mission, be committed to the total development of man and to the search for truth, virtue and academic excellence.

Mission

To provide a relevant and integrated system of quality general education that will promote national identity, cultural consciousness, moral integrity and spiritual vigor;

To produce a supply of quality manpower required for regional as well as for national development; To engage in research and extension activities that will lead to economic upliftment of the surrounding communities; and To help humanity live a superior life.

Objectives

As enshrined in its Charter (RA 1387), MSU was established in Marawi City on September 1, 1961 to achieve the following objectives:

Educate the youth of Mindanao, Sulu and Palawan (MINSUPALA) by offering degree programs in various fields of learning; Support businesses and industries in the region by providing their manpower requirements; and Integrate the Muslims and the other cultural minorities into the mainstream of national life.

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Nature and Features of MSU

MSU is an affirmative action policy instrument for the multiculturalist integration of the Muslims and other cultural minorities into the mainstream of national life;

MSU is a policy instrument to capacitate the Muslims and other minority cultural communities to catch up with the more advanced regions in the country; MSU has a peace building mandate, with most of its campuses located in conflict- affected areas in Mindanao. MSU campuses are expected to compete

with MILF, MNLF and ASG camps in attracting young Muslims. Moreover, being in key areas of conflict, some of MSU campuses (especially MSU-Marawi) require adequate number of security personnel; and

Most MSU campuses are residential universities entailing huge maintenance and operating expenses. Aside from their big number of academic and administrative buildings, many MSU campuses have student dormitories, faculty and staff cottages, and huge land areas.

Vision for MSU System

1. MSU that is more vibrant not only in instruction, but also in research, and extension and community service; 2. MSU that is stronger not only in academic excellence but also in terms of societal relevance and affirmative action for the Muslims and other ethnic

minorities in MINSUPALA; 3. MSU that operates synergistically, with its component campuses growing in their respective region-specific concerns and areas of comparative strengths

and advantages, and sharing with each other their capabilities and strength; 4. MSU under a leadership that is enjoying a high level of respectability and credibility; and 5. MSU that is more self-sustaining and globally competitive in the 21st century.

Twelve-Point Reform Agenda

1. Providing the basic minimum academic needs of all colleges in all campuses; 2. Sustaining academic excellence strengthening interventions; 3. Expanding remedial education; 4. Invigorating research and development; 5. Strengthening extension and community service; 6. Contributing significantly to peace building in Mindanao; 7. Diversifying external linkages;

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8. Improving cost-efficiency and entrepreneurial financial administration; 9. Pursuing right growth paths and right programs the right way; 10. Enhancing campus security and protecting MSU lands; 11. Promoting inter-campus complementation; and 12. Reinventing the university bureaucracy.

BRIEF HISTORY

Mindanao State University (MSU) was established on September 1, 1961 through RA 1387, as amended, was the brain child of the late Senator Domocao A. Alonto, as one of the government’s responses to the so-called “Mindanao Problem”.

The original mission of the university was anchored on instruction, research and extension. The 1954 Congressional Committee conceptualized it as a social laboratory for national integration.

For the main campus in Marawi City starting with 282 students and 12 faculty members in its pioneering classes in 1962, it has grown to a multi-campus supra-regional university system, serving over 53,000 students in all levels with nearly 3,100 faculty members.

The locales of the University campuses are vibrant, which makes Mindanao State University System (MSUS) a distinctive university and special place for any students. It is also the only university directly charged by the government to advance the cause of national unity and actively pursue integration through education.

Today, MSU has various units in strategic areas which cut across the Mindanao regions. From a one campus university in Marawi City, MSU has grown to a multi-campus university of eight autonomous campuses, which include: MSU-Main in Marawi City, MSU-IIT in Iligan City, MSU-TCTO in Tawi-Tawi, MSU-Naawan in Misamis Oriental, MSU-Maguindanao, MSU-General Santos, MSU-Sulu in Jolo and MSU Buug in Zamboanga Sibugay.

In addition, three (3) former CHED- Supervised Institutions (CSIS) of higher learning are now considered integrated campuses into the MSU System, namely: Lanao National College of Arts and Trade (LNCAT), Lanao Norte Agricultural College (LNAC) and Maigo School of Arts and Trade (MSAT).

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MSU Main Campus Marawi City 1961, RA 1387

MSU – General Santos General Santos City 1973, MSU BOR Res. 822

MSU – IIT Iligan City 1968, RA 5263

MSU – Sulu Jolo, Sulu 1974, MSU BOR Res. 860

MSU – TCTO Tawi-Tawi 1969, RA 6060

MSU – Naawan Naawan, Mis. Or. 1981, MSU BOR Res. 285

MSU - LNCAT Marawi City 1956, RA 3049 2001, Integrated to MSU

MSU - MSAT Maigo, Lanao Norte 1965, RA 4279 2001, Integrated to MSU

MSU – Maguindanao Maguindanao 1973, MSU BOR Res. 821

MSU - LNAC Sultan Naga Dimaporo, Lanao Norte 1969, RA 5507 2001, Integrated to MSU

MSU SYSTEM CAMPUSES GEOGRAPHICAL LOCATION

MSU-Buug Buug, Zamboanga Sibugay Province 2010, MSU BOR. Res. 168

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THE MINDANAO STATE UNIVERSITY MARAWI (MAIN CAMPUS)

(Also the seat of MSU System Administration)

VISION MSU-Main Campus aspires to be a world-class comprehensive university.

MISSION

Ensuring excellence in the performance of instruction, research and innovation, and community outreach functions of its various units; and strengthening further the peace building and affirmative action programs of the campus.

KEY RESULT AREAS OBJECTIVES GOALS STRATEGIES MEASURES Instruction To strengthen the

science and technology degree programs and general education courses, especially those in Mathematics, Science and English.

To strengthen faculty force through sourcing new and developing old faculty members from reputable universities.

To offer relevant and updated degree programs.

To become center of development/excellence in various degree programs.

To establish expanded and mission-aligned faculty development program

To evaluate the existing degree programs at all levels through regular review and revision of the curricula.

To upgrade library holding and laboratory facilities.

Accreditation of various degree programs.

To establish quota programs in the following fields: Math, Biology, Physics, Zoology, Chemistry, Computer Science, Information Technology, Engineering, Plant Science or Agronomy, Sociology,

To increase the number of top-notchers and passers in board and bar exams to at least an average of 75%

To increase by at least 80% of faculty members with appropriate doctoral degree from reputable national and international universities.

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Anthropology, Library and Information Science, Psychology.

To enhance the existing academic excellence incentives program and the competitive scholarship grants for collegiate students

To offer or access scholarship for faculty members from DOST, CHED and foreign grants.

To implement a teaching excellence awards and incentives system.

To increase funding support for faculty participation in discipline-based seminar, conferences and training programs.

Research and Innovation

To promote culture of research in the campus and to encourage faculty members to publish in international refereed journal or

To increase significantly the number of international ISI publications two years from now.

To provide research incentives to research capable and research personnel, including publication in international refereed journals, especially, in ISI-indexed

To come up with at least two ISI publications in each college every year and to have at least ten paper presenters every year.

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ISI-indexed journal.

To align the research agenda of the Main Campus with the research thrusts of national government agencies and foreign donors to ensure access to research funds.

journals.

To provide funding support to enable faculty to present papers in national and international seminars and conferences.

Community Outreach To aggressively seek out opportunities for collaboration and linkages with LGUs in their service areas.

To hasten the development of LGUs in the service areas.

To provide technical assistance to LGUs to handle local governance advisory or consultancy services, training and other capability-building programs.

To have at least three new MOAs or MOUs with LGUs every year.

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MSU SYSTEM AND CAMPUS OFFICIALS

(As of February 28, 2012)

I. Composition of the Board of Regents

EX-OFFICIO MEMBERS

HON. PATRICIA B. LICUANAN Chairperson, Commission on Higher Education Chairperson HON. MACAPADO A. MUSLIM President, Mindanao State University System Vice Chairperson HON. EDGARDO J. ANGARA Chairman, Senate Committee on Education, Arts and Culture (Represented by Atty. Macabangkit B. Lanto) HON. JUAN EDGARDO M. ANGARA Chairman, House Committee on Higher and Technical Education (Represented by Mr. Vitaliano T. Sabalo, Jr. ) HON. FLORENCIO B. ABAD, JR. Acting Secretary, Department of Budget and Management (Represented by Director Ruby R. Esteban)

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HON. ARSENIO M. BALISACAN Director-General, National Economic Development Authority (Represented by Deputy Director-General Nestor R. Mijares IV) HON. SAMIRA A. GUTOC-TOMAWIS Chairperson, Committee on Education, Culture and Sports, Regional Legislative Assembly (ARMM) HON. SUKARNO D. TANGGOL Chancellor, MSU-Iligan Institute of Technology HON. LORENZO R. REYES Chancellor, MSU Tawi-Tawi College of Technology and Oceanography HON. ABDURRAHMAN T. CANACAN Chancellor, MSU General Santos HON. MONAORAI SARANGANI-AQUINO President, MSU Faculty Confederation HON. ROBERTO N. LIM President, MSU Alumni Association HON. KARSHARIF I. SAMAD President, FEMSUSSCO

APPOINTIVE MEMBERS

HON. SANCHEZ A. ALI HON. EDUARDITO C. MARUHOM

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MARY JOYCE Z. GUINTO-SALI, PhD Secretary of the University and of the Board of Regents

II. MSU System Officials

MACAPADO A. MUSLIM, Ph.D. President EMMANUEL M. LAGARE, Ph.D. Executive Vice President ALMA E. BEROWA, Ph.D. Vice President for Academic Affairs MERLYNN S. TAN, DBA Vice President for Administration and Finance ABDULLAH D. ALONTO, D.M. Vice President for Planning and Development MARY JOYCE Z. GUINTO-SALI, Ph.D. University Secretary RAGA M. BACARAT, Ed.D., Ph.D. Assistant Vice President for Academic Affairs HADJA DHAMARA DAYAMPADO G. BATUAMPAR, MPA Assistant Vice President for Planning and Development

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III. Chancellors of MSU Campuses

MACAPADO A. MUSLIM, Ph.D. MSU-Marawi Marawi City SUKARNO D. TANGGOL, DPA MSU-Iligan Institute of Technology Iligan City ATTY. LORENZO R. REYES MSU-Tawi-Tawi College of Technology and Oceanography ATTY. ABDURRAHMAN T. CANACAN MSU-General Santos General Santos City PROSERPINA G. ROXAS, Ph.D. MSU-Naawan Naawan, Misamis Oriental ASJADA I. KIRAM, MPA, MA MSU-Sulu Jolo, Sulu BAI SORAYA Q. SINSUAT, MPA MSU-Maguindanao Datu Oding Sinsuat, Maguindanao

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SULTAN TAHA G. SARIP, MPD MSU-Buug Buug, Zamboanga Sibugay

IV. Heads of Integrated MSU Campuses (CSI)

BULINGAN M.S. H. SIRAD, Ph.D. Acting Head MSU-Lanao National College of Arts and Trades Marawi City ISRAEL S. LABASTILLA, Ed.D. Officer-in-Charge MSU-Maigo School of Arts and Trade Maigo, Lanao del Norte ORLANDO A. FERNANDEZ, MSA Acting Head MSU-Lanao del Norte Agriculture College Sultan Naga Dimaporo, Lanao del Norte

V. Heads of Academic Units of Marawi Main Campus

ZENAIDA A. ABABA, Ph.D. Vice Chancellor for Academic Affairs MARIAM M. DIRON, Ph.D. Assistant Vice Chancellor for Academic Affairs (External Units)

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REBEKAH M. ALAWI, Ph.D. Dean, Graduate School ATTY. MACACUNA A. MOSLEM Dean, College of Law ATTY. ALIZEDNEY M. DITUCALAN Asst. Dean, MSU College of Law Extension, MSU-IIT CRISTINA D. ACHACOSO, M.D. Dean, College of Medicine PANGANDAG M. MAGOLAMA, Ph.D. Dean, College of Agriculture IMARA C. ANDAM, CPA, MM Dean, College of Business Administration and Accountancy RACMA U. PACASUM, Ph.D. Dean, College of Education ENGR. ARNOLD E. RAMAYLA, MTech Acting Dean, College of Engineering MISAEL M. SANGUILA, MSc., MPA Dean, College of Fisheries RODRIGO S. PONTILLAS, MF Dean, College of Forestry and Environmental Studies

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NUR-HANNIPHA B. DERICO, Ph.D. Dean, College of Health Sciences TERESITA T. SANCHEZ, MPA, MFSA Dean, College of Hotel and Restaurant Management ALI B. PANDA, Ph.D. Dean, King Faisal Center for Islamic, Arabic and Asian Studies FLORENCIO D. RECOLETO, JR., Ph.D. Dean, College of Natural Sciences and Mathematics GIRLIE B. MIGUEL, MPA Dean, College of Public Affairs SAMUEL E. ANONAS, Ph.D. Dean, College of Social Sciences and Humanities ANNA MARRIETTA E. BOLOTO, MSPE Dean, College of Sports, Physical Education and Recreation GLEN A. LORENZO, D.Eng'g Dean, College of Information Technology NENITA B. RETERACION, Ph.D. Dean, Institute of Science Education and Director, Regional Science Training Center DIMASULUNG M. MACATANONG, Ph.D. Assistant Dean, MSU Integrated Laboratory School

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CADIDIA A. PIMPING, Ph.D. Director, MSU University Training Center CASAN M. MALA, MSCE Director, Division of Engineering Technology PROF. ROSITA S. BALAT Principal, MSU-Lopez Jaena MRS. MANIS M. DIDATAR Principal, MSU-Balindong Community High School MRS. FARIDA B. MUTI Principal, MSU-Baloi Community High School MR. MAURAY A. MALAMBUT Principal, MSU-Binidayan Community High School DR. ZAMAN L. MALAWANI Principal, MSU-Malabang Community High School MRS. ASAR M. GURO Principal, MSU-Marantao Community High School ENGR. DOMA D. RANGIRIS Principal, MSU-Masiu Community High School MRS. NORONISAH M. MACKNO Principal, MSU-Saguiaran Community High School

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PROF. HAKIM D. CALI Principal, MSU-Siawadatu Community High School DR. FARIDAH L. BATUGAN Principal, MSU-Tamparan Community High School MRS. LAULINGAN T. PUNGGUINAGINA Principal, MSU-Taraka Community High School MR. SAID T. GUIMBA Principal, MSU-Tugaya Community High School PROF. ELIZABETH O. CARUMBA Principal, MSU-Wao Community High School

VI. Heads of Semi-Academic Units of Marawi Main Campus

IBRAHIM D. MANGONDATO, Ph.D. University Registrar, Registrar’s Office ASNAWIL G. RONSING, Ph.D. Director, Shariah Center MARIANITA D. DABLIO, Ph.D. University Librarian, University Library PROF. NORANIA M. ACMAD Director, Division of Student Affairs

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ZAALICA P. GURO, M.D. Director, University Medical Services and Hospital

GERARDO A. GAVINE, Ph.D. Director, Office of Information, Press and Publication NORAISAH A. SANI, Ph.D. Director, Pre-University Center MOCTAR I. MATUAN, Ph.D. Executive Director, Institute for Peace and Development in Mindanao ATTY. NORMA A. MARUHOM Executive Director, Center for Women Studies INTUAS M. ABDULLAH, LLB, MA Director, Agakhan Museum & Natural Science Museum TAHA D. SARANGANI, LLB Director, Audi-Visual Center SUNNIE C. NOEL, MS Director, Cultural Affairs Office OTINGGUE M. MASNAR, Ph.D. Director, Philippine Carabao Center COL. ALAN R. ARROJADO, INF (GSC) PA Commandant, ROTC Unit

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VII. Heads of Administrative Units of Marawi Main Campus

NAZAROLLAH R. MACALANDONG, MPA Vice Chancellor for Administration and Finance NASSER M. ANDAM Director, Presidential Management Staff LOMINOG D. MAROHOMBSAR OIC-Director, Office of Administrative Services SAID M. MAKIL, LLB, MA Director, Human Resource Development Office ATTY. SAADUDIN M. ALAUYA, JR., CPA Director, Legal Services Division SORAIDA A. ESMAIL, CPA, D.M. Director, Finance Division / University Business Office (UBO) PAPALA P. MAROSONG. CPA University Chief Accountant, Accounting Office FIRMO R. BARGAYO, CPA Director, Campus/System Budget Office HADJA AYESHA ANDANG D. MITMUG University Cashier, Cashier’s Office

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ENGR. SADICK S. MOHAMAD, D.M. Director, Physical Plant Division

ENGR. LABIMOMBAO A.D. MACABANDO, Ph.D. Director, Motor Pool and Water System Division ISKAK B. PENDUMA, MPA Director, Supply and Property Management Division BIENVENIDO S. TABADA, JR., LLB Director, Office of Alumni Relations USODAN A. ABDULLAH Director, Housing Management Division SAPIA M. ABDULRACHMAN, DPA Director, Institutional Research and Evaluation Office AMER D. PANGANDAMAN, MPA Director, Community Relations Office ABDULGANI M. DOMADO, Ph.D. Director, Auxiliary Services Division ANNIE JANE T. DISOMANGCOP Manager, Food Services Division ERMELINDA C. PERUSO Manager, University Hostel and VIP Lounge

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PUNDUG M. LAGUINDAB State Auditor IV, Commission on Audit DELILAH S. DIMAPUNONG Director, MSU-Manila Information Office IBRAHIM D. SARANGANI Chief, Communications Division MAJOR TALIB G. MARIANO Officer-In-Charge, Division of Security Services SOMINSANG M. DANGCAL Campus Chief Security Officer TAHA M. MANDANGAN Chief, University Fire Department

VIII. Heads of Research and Extension Services of Marawi Main Campus OTINGGUE M. MASNAR, Ph.D. Vice Chancellor for Research and Extension ROBERTO B. CORCINO, Ph.D. Director, Mamitua Saber Research Center AMER I. COMADUG, Ph.D. Director, University Extension Services Center

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List of Frontline Services

ADMISSION OFFICE: ISSUANCE OF SASE APPLICATION FORMS

Schedule of Availability of Service: Monday to Friday, 8:00 AM to 12:00 NN - 1:00 PM to 5:00 PM

Who May Avail of the Service: Graduating High School Students and graduates from other schools/College students who wants to study at MSU Marawi

What are the Requirements: HS Report Card, Certificate of Good Moral Character, Copy of Evaluation of Grades, Honorable Dismissal (for

transferees), NSO-Authenticated Birth Certificate, 2 copies 1x1 ID picture, Testing Fee

Duration: 7 minutes

How to Avail of the Service:

Step Applicant/Client Service Provider Duration Person in Charge Fees Form

1 Submit requirements Screen submitted requirements then issue SASE Application Form

2 minutes OAD Personnel - SASE Application Form

2 Fill-up Application Form and proceed to the University Business Office (UBO for payment

Process payment and issue corresponding Official Receipt (O.R.)

2 minutes UBO P250 OR

3 Submit duly-accomplished SASE/CET form to OAD

Receive and review the filled-out SASE Application Form, process and issue examination permit and advise student

3 minutes OAD Personnel - Examination Permit

END OF TRANSACTION

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ADMISSION OFFICE: ISSUANCE OF SASE REPORT OF RATING

Schedule of Availability of Service: Monday to Friday, 8;00 AM to 12:00 NN - 1:00 PM to 5:00 PM

Who May Avail of the Service: Students who took the SASE

What are the Requirements: Valid Identification Card / Admission Slip

Duration: 4 minutes



1 Present Admission Slip along with a valid Identification Card

Receive and verify documents presented 2 minutes OAD personnel - Admission Slip

2 Receive Report of Rating with remarks of status and letter of invitation, information bulletin and other necessary data for enrollment

Release Report of Rating with remark of status and letter of invitation, information bulletin and other necessary data for enrollment

2 minutes OAD personnel - Report of Rating

END OF TRANSACTION

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ADMISSION OFFICE: ANSWER INFORMATION/INQUIRIES


Who May Avail of the Service: All interested individuals who intends admission to the University

What are the Requirements: One may visit our office in person; call or text our hotline and/or e-mail us through the university official website

Duration: 15 minutes



1 State queries/purpose/objective answer queries 3 minutes OAD personnel - -

2 Ask queries through mobile phone answer queries 2 minutes OAD personnel - -

3 E-mail queries answer queries 5 minutes OAD personnel - -

4 Receive complete information/guidance

deliver complete information and properly guide inquire.

- -

END OF TRANSACTION

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ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR NEW UNDERGRADUATE AND TRANSFEREE STUDENTS


Who May Avail of the Service: Incoming College Freshmen Students and Transferee students

What are the Requirements: Transfer Credentials (Honorable Dismissal, Evaluative Copy of Grades), Certificate of Good Moral Character, NSO-

Authenticated Certificate of Live Birth, SASE Result, 2 pcs. 2x2 ID picture

Duration:



1 Present required documents to the department faculty

Receive and verify documents presented. Issue duly-signed Admission Form

10 minutes Academic Program Adviser - Admission Form

2 Receive from the adviser the duly-signed Admission Form and other documents previously presented

Instruct client to proceed to the Office of Admission

1 minute Academic Program Adviser - Admission Form

3 Present Admission Form and other enrollment requirements to the Office of Admission

Receive, check and evaluate the enrollment requirements and Admission Forms and process it for final approval. Encode course and pertinent information to the database. Issue Student ID Number

15 minutes OAD personnel - Admission Form

4 Receive copy of Admission Form with the assigned Student ID Number and other enrollment requirements

Instruct student to proceed to the CIT-Deans Office for the processing of ID picture for the database file

10 minutes OAD personnel - -

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5 Present signed Admission Form with ID Number

Process ID picture and issue a stub receipt

5 minutes CIT personnel P20 Admission Form

6 Receive stub receipt for his/her University ID Card

Instruct student to proceed to his/her college

1 minute CIT personnel - -

7 Present signed Admission Form with ID Number along with other necessary enrollment requirements

Receive and process enrollment papers, print CPRF. Advise student to proceed to the UBO for payment of fees

10 minutes adviser - -

8 Present Assessment of Fees and payment

Receive Assessment of Fees and process payment then issue corresponding Official Receipt (OR)

5 minutes UBO personnel per unit assessment

fees based on BOR

Resolution

OR

9 Present Assessment of Fees, CPRF and the rest of the required enrollemtn documents along with the Official Receipt as proof of payment

Receive and assess documents presented. Sign CPRF and advise student to proceed to the Registrar's Office

2 minutes adviser - -

10 Present enrollment documents Receive and evaluate documents presented. Print and sign Certificate of Registration (COR)

10 minutes Registrar personnel - Certificate of Registration

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (OTR) AND TRANSFER CREDENTIALS

Schedule of Availability of Service: Monday to Friday, 8:00 AM to 12:00 NOON, 1:00 PM to 5:00 PM

Who May Avail of the Service: MSU-Main Campus Alumnus/Students and/or authorized representative

What are the Requirements: University Clearance, Honorable Dismissal for transfer students, payment for TOR/HD

Duration: One day (8 hrs.) for graduate starting 2003 onwards and five days for 2002 graduates or earlier



1 Accomplish request form receive accomplished request form, assess and advise graduate/student at the University Business Office (UBO)

1 minute Mimbisa/Sarangani Grageda/Parejo/Sabandon,

Guimba/Bogabong/Mandong

- -

2 Pay to UBO process payment and issue O.R. 2 minutes UBO personnel on duty P50/page O.R.

3 Present O.R. along with the rest of the requirements

1 minute Mimbisa/Sarangani Grageda/Parejo/Sabandon,

Guimba/Bogabong/Mandong

- -

4 Present clearance for requested documents as scheduled

1 minute Mimbisa - -

5 Acknowledge documents received (logbook)

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF CERTIFICATION


Who May Avail of the Service: MSU - Main Campus Alumnus/or authorized representative

What are the Requirements: Duly accomplished request form

Duration: 9 minutes



1 Accomplish request form Receive/review accomplished request form

1 minute Parejo/Sabandon - Request Form

2 Pay to the UBO Process payment and issue official receipt (O.R.)

2 minutes UBO personnel on duty P50 O.R.

3 Present O.R. And wait for the request to be processed

Encode certificate, the officer in charge of the certificate should affix his/her initial and have it signed by the University Registrar

5 minutes Parejo, Sabandon - Certificate

4 Receive the certificate Release certificate 1 minute Mimbisa Signed Certificate

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF DIPLOMA


Who May Avail of the Service: MSU - Main Campus alumnus/or authorized representative

What are the Requirements: University Clearance, University Student I.D.




1 Present University Clearance and student I.D.

Locate the diploma, place the notarial seal, mark and authenticate the photocopy and have it signed by the University Registrar

15 minutes Ampog/Montud -

2 Receive the diploma including the photocopy

Release Diploma (original and photocopy) 2 minutes Ampog/Montud - Diploma (original and photocopies)

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF EVALUATION SHEETS, GRADE CARDS AND CERTIFICATE OF REGISTRATION


Who May Avail of the Service: MSU - Main Campus students

What are the Requirements: University Student I.D.

Duration: 5 minutes



1 Accomplish request form Receive and review accomplished request form, advise student to pay to the UBO

1 minute Bogabong/Ossama/Silang/ Datuimam

- Request form

2 Pay to the UBO Process payment and issue O.R. 2 minutes UBO personnel on duty Grade card (P5) COR

(P30) Evaluation sheet (P10)

O.R.

3 Present O.R. And wait for the document to be processed

Print evaluation/grades and COR 1 minute Bogabong/Ossama/Silang/ Datuimam

- -

4 Receive the evaluation sheets, grade cards and COR

Release evaluation, COR and grade card 1 minute Bogabong/Ossama/Silang/ Datuimam

- Signed evaluation sheet, grade cards and COR

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF PERMIT TO CROSS-ENROLL


Who May Avail of the Service: MSU - Main Campus students

What are the Requirements: Duly-accomplished request form

Duration: four (4) hours



1 Seek cross-enrolment form from the OVCAA, have it signed by the College concerned

Receive/review accomplished request 1 minute Silang, Jessie Grace - -

2 Encode Permit to Cross-Enroll, affix initial and have it signed by the University Registrar

30 minutes Silang, Jessie Grace - Permit to Cross-Enroll

3 Receive the Permit to Cross-Enroll Release Permit to Cross-Enroll 1 minute Silang, Jessie Grace - Signed Permit to Cross-Enroll

END OF TRANSACTION

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UNIVERSITY REGISTRAR: REQUEST FOR AUTHENTICATION OF DOCUMENTS


Who May Avail of the Service: MSU - Main Campus Alumnus/Students

What are the Requirements: Duly-Accomplished Request Form




1 Accomplish request form Receive/review accomplished request form and pay to the UBO

2 minutes Ampog - Request Form

2 Pay to the UBO Process payment and issue O.R. 2 minutes UBO P10 O.R.

3 Present OR and wait for the request to be processed

Photocopy original copy of Certification, TOR and Diploma

20 minutes Guimba/Ampog - Authenticated and certified true copy of TOR, Diploma and

Certificate

4 Receive the Authenticated Certificate, TOR and Diploma

Release of authenticated Certificate, TOR and Diploma

1 minute Guimba/Ampog - Signed Certified True copy of TOR, Certificate and Diploma

END OF TRANSACTION

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UNIVERSITY REGISTRAR: REMOVAL OF GRADE & COMPLETION OF GRADES


Who May Avail of the Service: MSU - main Campus Students

What are the Requirements: Accomplished Completion Forms

Duration: 7 minutes



1 Accomplish assessment of fees Assess and advise student to pay to the UBO

1 minute Moti/Mangondato/Ampog/ Radiamoda/Gumadlas

- Assessment Form

2 Pay to UBO Process payment and issue official receipt 2 minutes UBO personnel on duty P20 OR

3 Accomplish the form in 4 copies and then give the filled-out form to his/her faculty

Faculty gives the grades 2 minutes

4 The faculty or staff from the deans of different Colleges transmit the Completion of Grade form to the Registrar's Office

Grade entered by the faculty concerned 1 minute

5 Receive the Completion of Grade form: 1st copy (original) for Registrar, 2nd copy - College copy, 3rd copy - OVCAA, 4th copy - Department concerned

Release other copies of Completion of Grades

1 minute By college

END OF TRANSACTION

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UNIVERSITY REGISTRAR: TOR SCHOOL REQUEST


Who May Avail of the Service: MSU - Main Campus Alumnus/Students and/or authorized representative

What are the Requirements: Accomplished Return Slip

Duration: 1 minute



1 Submit Accomplished Return Slip receive accomplished Return Slip 1 minute Sarangani/Mimbisa/ Mandong

- Form 1

2 Receive TOR send TOR via mail or hand-carried by the student or authorized representative

Sarangani/Mimbisa/ Mandong

Form 2

END OF TRANSACTION

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UNIVERSITY REGISTRAR: ISSUANCE OF STUDENT’S EVALUATION RECORD

Schedule of Availability of Service: Monday to Friday, 8:00 AM to 5:00 PM

Who May Avail of the Service: MSU Main Campus students

What are the Requirements: Application Slip/Form

Duration: 5 minutes



1 Accomplish application slip/form Issue application slip/form and advise students to pay to the UBO

1 minute Registrar personnel on duty - Assessment/ Application Slip

2 Pay to the UBO Process payment and issue OR 2 minutes UBO P10 OR


Print and sign the evaluation of student 2 minutes Registrar personnel on duty

END OF TRANSACTION

38

UNIVERSITY REGISTRAR: ISSUANCE OF STUDENT’S REPORT OF GRADES

Schedule of Availability of Service: Monday to Friday, 8:00 AM to 5:00 PM, NO NOON BREAK

Who May Avail of the Service: MSU-Main Campus Students

What are the Requirements: Application Form/Assessment Form

Duration: 5 minutes



1 Present University Student ID/ Assessment Form

Issue Assessment Form and request student to pay to the UBO

1 minute Datuimam/Silang/Bogabong/Ossama - Assessment Form

2 Pay to the UBO Process payment and issue OR 2 minutes UBO P5 OR


Print Report of Grades of Student and have it signed by the officer in charge

2 minutes Datuimam/Silang/Bogabong/Ossama

END OF TRANSACTION

39

COLLEGE REGISTRAR: ISSUANCE OF STUDENTS’ EVALUATION RECORD (COLLEGE OF LAW)

Schedule of Availability of Service: 8:00 AM to 5:00 PM, Monday to Friday (except holidays)

Who May Avail of the Service: College Students

What are the Requirements: Request Slip

Duration: 7 minutes



1 Accomplish assessment slip form Get the request slip, print and sign evaluation record

3 minutes College Clerk - Assessment Slip Form

2 Pay to Cashier/UBO Issue Official Receipt (O.R.) and sign the printed evaluation record.

4 minutes Cashier P 50 Official Receipt

END OF TRANSACTION

40

COLLEGE REGISTRAR: ISSUANCE OF STUDENTS’ REPORT OF GRADES(COLLEGE OF LAW)


Who May Avail of the Service: College Students

What are the Requirements: Request Slip

Duration: 7 minutes



1 Accomplish assessment6 slip form Get the request slip, print and sign evaluation record

3 minutes College Clerk - Assessment Slip Form

2 Pay to Cashier/UBO Issue Official Receipt (O.R.) and sign the printed evaluation record.

4 minutes Cashier P 50 Official Receipt

END OF TRANSACTION

41

DIVISION OF STUDENT AFFAIRS: STUDENT ASSISTANCE PROGRAM (SAP)

Schedule of Availability of Service: June to October and November to March; Monday to Friday

Who May Avail of the Service: 3rd year to 5th year for demoted scholars

What are the Requirements:

1. Not less than 15 units 2. Recommendation from the Department Chairperson noted by the Dean of the College 3. Application Letter addressed to DSA Director 4. Evaluation Sheet 5. Latest Grade Card 6. Current Certificate of Registration (COR)

Duration: Depending of the Availability of Students’ class schedule


Step Service Provider Applicant/Client Duration Person in Charge Fees Form

1 Post the announcement by DSA SAP Committee

Read the announcement 2 weeks Noel Rabuyo

2 Receive of the application requirements Pass the requirements 2 weeks within the

announcement period Aleesha L. Tampi

42

3 Examine the application requirements if qualified for the interview

Wait for the notice of schedule for interview

2 days SAP Committee

4 Give notice to qualified applicants for an interview

See Mr. Rabuyo at the DSA for their information sheet

2 days Noel Rabuyo DSA-Form 5 (Information Sheet)

5 Screen qualified applicants through group interview or Focus Group Discussion

They have to report for interview

2 days, 1 to 2 hours for each group

Assigned SAP Committee Members

6

Determine the successful applicants as beneficiaries of the program and determine the offices which need office assistance to determine the final number of SAP grantees.

Wait for the result 1 day SAP Committee Members

7 Post the results of the screening See Mr. Rabuyo for their confirmation in the program

1 day Noel Rabuyo

8 The committee will submit the result of the screening to DSA Director

Wait for further notice 1 min Noel Rabuyo

9

The DSA Director will prepare a letter addressed to the Office of the President through Office of the Vice-Chancellor for Academic Affairs with attached result of the screening process and draft of Special Order

Wait for the issuance of Special Order

1 week Director

10 Provide a copy of Special Order to the beneficiaries

Received the copy 1 hr. Faridah Alango

43

11 Conduct an Orientation Program Attend the Orientation Morning session, 4 hours DSA-SAP Committee

12

Deployment of SAP Beneficiaries to different Office with the letter addressed to the head of office where they are assigned

Report to their assigned immediate supervisor with the assistance of the respective Guidance Counselor

2 hours DSA-SAP Committee

13 Monitor of their duties and performance at assigned offices

Reporting to their assigned office

Weekly (once a week) DSA-SAP Committee

14 Prepare and process payroll for SAP Beneficiaries who actually reported to their duties, based on their DTR

Submit their Daily Time Record attached with narrative report

Monthly Aleesha L. Tampi

END OF TRANSACTION

44

DIVISION OF STUDENT AFFAIRS: JOB SEEKING ORIENTATION SEMINAR

Schedule of Availability of Service: February

Who May Avail of the Service: MSU Graduating Students

What are the Requirements: Receipt of Registration, University ID, P100.00

Benifits of the Students: Students will be able to get tips in seeking and preparing for jobs.

Duration: 1 Day How to Avail of the Service:

Step Service Provider Participant/Client Duration Person in Charge Fees Form

1 Announce the invitation on Job Seeking Orientation Seminar to every college through the Dean

Approach DSA and register for the seminar. Pay P100.00 to the UBO

1 week Dr. Catherine G. Alicante P100.00 Receipt of payment

2 Set the schedule and prepare the program for the seminar

1 day Faridah D. Alango SittieHakimaSani AleeshaTampi

3 Invite Resource Persons for the seminar 1 week AleahjehanGuro Dayang2x Baguinda RainidahDipatuan

4 Conduct the seminar on the date scheduled. Give certificate of attendance to the students who participated at the end of the seminar

Attend the seminar and receive the certificate at the end of the seminar.

1 day (8 hours) DSA Personnel and Guidance Counselors

END OF TRANSACTION

45

DIVISION OF STUDENT AFFAIRS: OUTREACH COUNSELING AT DORMS, COLLEGES, AND OTHER STUDENTS FROM THE COMMUNITY RESIDENCES/COTTAGES

Schedule of Availability of Service: Any time as needed during office days

Who May Avail of the Service: Students

What are the Requirements: University ID, Personal Information Sheet

Benefits of the Students: Students can be helped to adjust and cope with their studies

Duration: 30 minutes to 1 ½ hour per session



1 Approach DSA office and ask for the availability of the counselors assigned at the dorm or college or any counselor whom the client desired to talk with

Entertain the student’s concern and refer her/him to the counselor assigned to the dormitory or college

5 min. OmelhayerTampugao/ NidaDimalutang

2 Approach the Guidance counselor and introduce himself/herself. Fill up a Personal Information Sheet

Welcome the student / client and give a Personal Information Sheet to the student or client. Create rapport

5 min. Dormitory or College Guidance Counselor Assigned / Available

Personal Information Sheet

46

3 Express her/his concern Listens to the student’s/ client’s concern


4 Cooperate and open up more details regarding her/his concerns

Explore the client’s concern. Given with the necessary test if needed


Testing material

5 Give an indication of fulfillment of the time spent with the guidance counselor or stopping the session

Terminate the session and express gratitude for time with her/ him

5 min Dormitory or College Guidance Counselor Assigned / Available

47

DIVISION OF STUDENT AFFAIRS: RELEASING OF DARANGEN / YEARBOOK

Schedule of Availability of Service: Any time as needed during office hours

Who May Avail of the Service: Graduated Students

What are the Requirements: University Clearance, University Official Receipt



Step Student/Client Service Provider Duration Person in Charge Fees Form

1 Approach the staff in-charge for the release of Darangen and ask what are the requirements

Entertain the student / client and name the requirements

2 min. NidaDimalutang OmairahMacapodi OmelhayerTampugao

2 Present the requirements Check whether the requirements are presented satisfactorily


3 Sign-in in the Darangen Receiving Record book

Let the student sign-in in the Darangen Receiving Record

4 Receive her/his Darangen Yearbook Release the Darangen Yearbook of the student


END OF TRANSACTION

48

DIVISION OF STUDENT AFFAIRS: PRODUCTION OF DARANGEN / YEARBOOK

Schedule of Availability of Service: Mid of the First Semester

Who May Avail of the Service: Plan and Budget for Pictorial and Editorial Board, S.O.

Source of Fund:

Duration: 6 Months


Step Activity Objective Duration Person in Charge Budget Form

1 DSA identifies the committee on the Pictorial, Editorial Board and Printing the Publication for the issuance of S.O.

1 day Director

2 DSA facilitates the issuance of S.O. 1 day Director

3 Committee on Pictorial and Editorial Board set their plan and budget, as well the facilitation of printing

2 days

4 Scheduling of Pictorial 5 days

5 Encoding, Lay-outing, drafts, etc. 2 months

6 Test / Sample Printing and Editing 1 month

7 Final printing 1 month

8 Receiving of the final print 2 weeks to wait

END OF TRANSACTION

49

DIVISION OF STUDENT AFFAIRS: SELF-ENHANCEMENT PROGRAM

Schedule of Availability of Service: August


What are the Requirements: Receipt of Registration, University ID,

Benefits of the Students:

Students will be able to attend seminars and workshops in order to develop themselves and survive in their studies through equipping themselves with the following: a. Current Issues such as Gender, Peace, Teenage matters c. Effective Study Habits b. Leadership skills d. Islamic Counseling for Muslim Students

Duration: 3 – 4 session (1 ½ hour – 2hours per session)



1 Invite the students to the seminars / workshops and post the Schedules in which the students can choose time to attend for the particular topic or session

Write or register her /his name on the topic or session which she / he can attend (only 30 slots for each session)

1 week Ms. Aleesha L. Tampi >Bond paper for posting (100 pcs.) >Printing

P 50.00

2 Check the registered students on each given session

1 week Faridah D. Alango SittieHakimaSani AleeshaTampi

50

3 Invite Resource Persons for the seminar 1 week AleahjehanGuro Dayang2x Baguinda RainidahDipatuan

>Bond paper for communication letter >Printing

4 Conduct the seminar on the date schedule. Give certificate of attendance to the students who participated at the end of the seminar

Attend the seminar and receive the certificate at the end of the seminar.

1 ½ hour per session DSA Personnel and Guidance and Counselors

>Special paper for certificates, > Printing >Snacks (if granted with budget)

END OF TRANSACTION

51

DIVISION OF STUDENT AFFAIRS: DISASTER PREPAREDNESS AND AWARENESS TRAINING

Schedule of Availability of Service: February

Who May Avail of the Service: Students at Dormitories, University Cottages, and private / University Registered Lodging Houses

What are the Requirements: Certificate of Registration (COR), University ID or Dormitory ID

Benefits of the Students: Students will be able to prepare themselves for any disaster that may come or learn to manage risks

Duration: 3 hours – 4 hours per session


Step Service Provider Participant/Student Duration Person in Charge Fees Form

1 Schedule the training in the dormitories. Cottages and private lodging houses will be scheduled which dormitory they can attend for the training

2 days Director >Bond paper for posting (100 pcs.) >Printing

P 100.00

2 Invite the students to the program Students not from the dormitory must register at least 3 days before the training schedule in the dorm where she/he will attend

4 days

3 Invite Resource Persons for the training

1 week Director >Bond paper for communication letter >Printing

52

4 Conduct the training on the date scheduled.

Attend the training 3-4 hour per training

>Special paper for certificates of Resource Persons/Trainers >Printing >Snacks (if granted with budget)

END OF TRANSACTION

53

DIVISION OF STUDENT AFFAIRS: FACILITATING STUDENTS’ / ORGANIZATION’S TRIPS (NON-CLASS REQUIREMENT)

Schedule of Availability of Service: Anytime as needed


What are the Requirements: Letter to the DSA Director, Invitation of the Trip, Itinerary of the travel, Budget if included

Duration: 1 day


Step Student/Client Service Provider Duration Person in Charge Fees Form

1 Approach DSA and present the requirements for the Issuance of Special Order and Insurance Certificate

Check the requirements if okay

2 min. Omelhayer Tampugao Omairah Macapodi

2 Fill-in the DSA Form 6 (Summary note for OVCAA/OP)

5 min. Faridah D. Alango Sittiehakima Sani AleeshaTampi

DSA Form 6

3 Encode and print the Special Order, 1stIndorsement, and the Insurance Certificate

4 hours Faridah D. Alango SittiehakimaSani AleeshaTampi

4 Sign initially the Insurance Certificate

2 min. LacsonGadia MarukiLucman Faridah D. Alango SittiehakimaSani Alsiiggo

54

5 Forward the S.O., 1st Indorsement, and Insurance Certificate to the Director’s Office

2 min. LacsonGadia MarukiLucman Faridah D. Alango SittiehakimaSani Alsiiggo

6 Sign the 1st Indorsement, and Insurance Certificate

10 min. Director

7 Receive the S.O., 1st Indorsement, and Insurance Certificate and forward it to OVCAA

Release the S.O., 1st Indorsement, and Insurance Certificate

2 min. OmelhayerTampugao OmairahMacapodi

END OF TRANSACTION

55

DIVISION OF STUDENT AFFAIRS (Guidance and Counseling): SHIFTING AND READMISSION INTERVIEW

Schedule of Availability of Service: June and October (as soon as the Grade Card is released)


What are the Requirements: Grade Card, latest Evaluation, University ID and College Clearance

Benifits of the Students: Guide the students in knowing and choosing their desire course

Duration: Enrollment Period


Step Service Provider Applicant Duration Person in Charge Fees Form

1 Posting of the steps together with the requirements for shifting

Approach Sir Noel Rabuyo for checking and evaluation of the requirements

3 mins Noel Rabuyo DSA Shifting Form

2 Interview the students of the reason to shift or re-admission, assess the students’ academic performance and help the students assess the consequences of their decision/choices or find answer to their academic problems

Approach the Guidance Counselor assigned for the interview

10 mins Assigned Guidance Counselor per college

3 Make recommendations to the concerned college based on the finding in the interview and give instruction of the process

Go to the concerned college to process their shifting

1 day Assigned Guidance Counselor

4 Sign the registrar’s and student’s copy and detach the DSA copy

Proceed to enrollment 1 min Assigned Guidance Counselor

END OF TRANSACTION

56

DIVISION OF STUDENT AFFAIRS: UNIVERSITY STUDENT LEADERSHIP AWARD (USLA)

Schedule of Availability of Service: Every March

Who May Avail of the Service: Graduating Student of the University, Marawi Campus, who has met the minimum qualifications and has been duly recommended by the College where his/her degree will be granted.

What are the Requirements: 1. Official nomination of the dean of the College; 2. Certifications of all advisors of the relevant student organizations which the nominee is/was a member 3. Certification from the student disciplinary Board certifying that the nominee has not been subjected to disciplinary action; 4. Certification from the Registrar that the nominee is currently enrolled; and 5. Must have an estimated point not less than Seventy Five (75) on the provisions of this scheme. The college, in cases of several potential nominees, may use this scheme as preliminary screening in deciding whom to officially nominate.

Slot: 1 (one)

Duration:


Step Service Provider Applicant Duration Person in Charge Fees Schedule 1 Issuance of Special

Order to the Committee on the search for USLA

30 minutes DSA Dir. Norania M. Acmad February

2 Send letter to the Dean of every college for their nomination.

Secure requirements (credentials)

1 week

3 Receive nomination from each college certified by the Dean.

Submit requirements (credentials) to the Division of Student affairs thru the USLA Committee secretary

1 day Ms. Faridah D. Alango

4 Assess the nominees’ submitted requirements: Phase I – Pre-Qualification (meeting the minimum requirements)

Wait for the result: Satisfy Minimum requirements

1 Hour USLA Committee

57

Phase II – Evaluate quantitatively the credentials submitted

Wait for the result USLA Committee

Phase III – Conduct a survey and assessment to all colleges

Wait for the result 1 week DSA (Ms. Faridah D. Alango)

Tabulate and compute the data gathered Wait for the result USLA Committee

Phase IV – Interview the top three candidate for the USLA (qualitative)

Attend the interview called by the USLA committee

5 Give notice of the result of the search Receive the notice 1 min. USLA Committee

6 Award the USLA 20 min. March

END OF TRANSACTION

58

DIVISION OF STUDENT AFFAIRS: STUDENT SUPREME GOVERNMENT ELECTION

Schedule of Availability of Service:

Monday – Friday; 8:00 to 5:00 pm; January 7- 17, 2013

Who May Avail of the Service: Any Bonafide student of MSU main

What are the Requirements: Certification of Good Moral Character from the Dean’s Office and certified by DSA, University Certificate of Registration (COR), Bio Data, and Interview from DSA Guidance Counselors and signing of covenant

Benifits of the Students:

Duration: Monday – Friday; 8:00- 5:00 pm


Step Applicant/Client Service Provider

Students Involved

Person in Charge Duration Source of Funds Budget

1 Forming of the Electoral Tribunal/Board as mandated in the University election rules and regulation

To immediately conduct the election period

None Noel Rabuyo

2 Issuance of the S.O. by the DSA director approved by the President

To make the Electoral Tribunal/ Board official

None

DSA Director 8hrs.

DSA Shifting Form

3 Series of meetings by the Electoral board to schedule the activities and make a proposed budget for the SSG Election

To make the election period an honest, transparent, successful and efficient event

Editor In chief of the MV

Member of the Electoral Tribunal

4 SSG election period Mandated by the election rules and regulations of the university

MV/Senior’s Council/Student volunteers


SSG election fund

59

5 Filing of candidacy (distribution of certificate of candidacy)

To officially identify the candidates and to make the subject for sanction for any violation against the election code

None

DSA Staff

6 Briefing of the candidates(distribution of the Guidelines for the )

To inform them of the Guidelines



SSG election fund

P500

7 Campaign period (distribution of the areas/schedule of the campaign period to the candidates/dormitories )

To inform the students of the Election and the candidates

Candidates


8 Meeting De Avance To inform students of the platform of every parties

MV MV/ Member of the Electoral Tribunal

SSG election fund

9 Orientation for the BEI or Board of Election Inspectors

To properly confirm the election day and related activities

None Member of the Electoral Tribunal

SSG election fund P1320

10 Election day To elect the most qualified student leaders in the campus

All bonafide students of MSU main MV/senior’s council

Member of the Electoral Tribunal DSA guidance counselors & staff

SSG election fund P2196

11 Canvassing Counting of the ballots & identify the results



SSG election fund P21,292 (includes food, materials and others)

12 Proclamation Proclaim the newly elected SSG officers



SSG election fund

END OF TRANSACTION

60

DIVISION OF STUDENT AFFAIRS: ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER

Schedule of Availability of Service: Monday – Friday; 8:00 to 5:00 pm

Who May Avail of the Service: Students of the MSU main (graduating, non- graduating) and Alumni of MSU main

What are the Requirements: Clearance/Transcript of Record, University ID

Duration: Monday – Friday; 8:00- 5:00 pm as needed



1 Ask/ request to the DSA office for the certificate of Good moral character

Give request Slip; Instruct how to fill up; Advise to pay P20.00 to University Budget Office (UBO); Ask the applicant to provide the requirement

5 minutes Ms. Omelhayer G. Tampugao

P20.00 Request Slip

2 Provide the requirement Print the certificate of Good moral by the person-in-charge

5 minutes Ms. Omelhayer G. Tampugao

CGM form

3 Have it dry sealed 1 minute Ms. Omaira Macapodi

4 Initial signing For checking for requirement

2 minute Ms. Farida D. Alango Ms. Sittie Hakima C. Sani Ms. Ayeesha-Maruki Lucman Mr. Alsi Iggo

5 Receive the Certificate of Good moral character

Have it signed by the Director

2 minute DSA Director Prof. Norania M. Acmad

END OF TRANSACTION

61

DIVISION OF STUDENT AFFAIRS: ISSUANCE OF CERTIFICATE OF INSURANCE

Schedule of Availability of Service: Monday – Friday; 8:00 am to 5:00 pm

Who May Avail of the Service: All students of MSU Main Campus

What are the Requirements: Letter to the DSA Director, Itinerary of the Travel/Trip, Budget per Student

Duration: Anytime as needed during office hours



1 Request certificate of Insurance Ask for the requirement 1 minute Ms. Faridah D. Alango Ms. Sittie Hakima Sani Ms. Aleesha L. Tampi

2 Provide the requirements for issuance of Insurance Certificate

Check and fill in the Summary Note about the trip for OVCAA / OP. Get a copy of the requirements for DSA file

5 minutes Ms. Faridah D. Alango Ms. Sittie Hakima Sani Ms. Aleesha L. Tampi

DSA-form 6 Summary Note for OVCAA/OP

3 Print the Insurance Certificate

2 minutes Ms. Faridah D. Alango Ms. Sittie Hakima Sani Ms. Aleesha L. Tampi

4 Initially sign the certificate and forward it to the Director’s office

1 minute Mr. Lacson B. Gadia Ms. Ayeesha-Maruki Lucman Mr. Alsi Iggo Ms. Sittie Hakima C. Sani Ms. Farida D. Alango

5 Director signs the Insurance Certificate

1 minute DSA Director Prof. Norania M. Acmad

6 Receive the Insurance Certificate Release the Certificate 1 minute Ms. Omelhayer Tampogao Ms. Omaira Macapodi

END OF TRANSACTION

62

UNIVERSITY LIBRARY: PROVISION OF INTELLECTUAL INFORMATION

Schedule of Availability of Service: Monday to Friday; 8:00 AM to 5:00 PM; No noon break; Saturday; 9:00 AM to 4:00 PM/ 24/7 because we have online databases available in the Main Library and Digital Library

Who May Avail of the Service:

A. Students, Faculty and Staff of the Main Campus B. Outside Users (Retired faculty and staff, faculty and students from other public and private schools referred to the library, government employees doing research, personnel of business and industrial firms doing research for official purpose.

What are the Requirements: A. MSU MARAWI Constituents: University ID and Borrower’s Card B. Outside clients/users: referral letter from their school or librarian and from the agency head.

Duration: A. MSU MARAWI Constituents: Faculty – 5 days only for the preparation of course syllabus, Students – maximum of 3 days for circulation books; 1 day for reserve books B. Outside users/clients: For inside reading only



1

For outside users: Present referral letter from their school to the Office of the Administrative Services Division, Main Library

Issues special permit to outside users/clients

1 minute or more

Librarian/Administrative Staff designated

Php5.00 Library Permit

2 Fill out library permit to use the Main library and other college libraries

Signed special permit 1 minute University Librarian/Librarian designate administrative staff

Library permit

63

3 Received library permit to use the Mail library and other college libraries

Direct clients/users to the Reference Desk librarian/Card Catalog and location of

resources 1 minute

University Librarian/Librarian designate administrative staff

Library permit

4 Browse the integrated library system (KOHA/OPAC)for materials needed

5 Present library permit to the section in-charge or college librarian in-charge to use the Library.

Answer queries/provide assistance to students/visiting students

1 or 2 minutes Circulation desk in-charge, College libraries in-charge,

Reference librarian Library permit

6 Present call number/s to the librarian in-charge

Check book/s from the shelve/s against call number presented, release to the borrower/s

1 minute or more

Librarian in-charge/support staff

Book card

END OF TRANSACTION

64

UNIVERSITY LIBRARY: APPLICATION FOR NEW BORROWER'S CARD

Schedule of Availability of Service: Monday to Friday; 8:00AM to 5:00 PM/ 24/7 because we have online databases available in the Main Library and Digital Library

Who May Avail of the Service: Freshmen and other students who have not applied.

What are the Requirements: A. Freshman: COR, University ID, 1 pc. 1x1 ID picture B. Old Students: COR, University ID and Borrower’s Card

Duration: 2-3 minutes per student



1 Present requirements Evaluates requirements of applicant 1 minute Records section in-charge and

support staff Php7.00

Validated University ID, Certificate of Registration

Form, 1 pc. 1x1 ID picture

2 Get Registration Form and fill out for Borrower’s Card

Issued Registration form and Borrower’s Card 2 minutes Records section in-charge and

support staff

Registration form and

Borrower’s Card

65

3 Fill out Borrower’s Card Validate Borrower’s Card

Encodes applicant’s data in Records Library system for ID validation

3 minutes Records section in-charge and

support staff University ID

4 Claim Borrower’s Card Release validated ID and Borrower’s Card 1 minute Records section in-charge and

support staff

Validated University ID

and Borrower’s Card

END OF TRANSACTION

66

UNIVERSITY LIBRARY: READER'S SERVICES

Schedule of Availability of Service: Monday – Friday, 8:00 AM – 5:00 PM, no NOONTIME BREAK/24/7 because we have online databases available in the Main Library and Digital Library

Who May Avail of the Service: MSU MARAWI CONSTITUENTS (Students, Faculty and Staff) and other outside users/clients

What are the Requirements: A. MSU Constituents: Validated University ID and Borrower’s Card B. Outside Users/Clients: Visitors Permit/Validated Agency ID/Borrower’s Card

Duration: No time limit , within office hours



1

Present validated University ID and Borrowers for MSU Constituents; Visitors permit/Library permit for outside users/clients

Verify identity of the users/clients 1 minute

Reader’s Services librarian and support staff

University ID

and BC

2

Search needed library materials through the Online Public Access Catalog (OPAC)/KOHA Integrated Library System Search call number in the Library Card Catalog

Secures call number and proceed to shelves for the needed materials

1 minute or more

Reader’s Services librarian and support staff

3

Proceed to the library section/college libraries where the library materials can be found or located

Assist students/users and other clients for the needed books, suggest other titles in case

needed materials are not available

Reader’s Services Librarian

Reference Desk Librarian

University ID and BC

67

4

Present query/ies

Answer reference questions

References assist library customers, also known as patrons, locate items within the library and

find information for specific purposes.

Provides assistance to library users in finding resources and how to efficiently use the library

5 minutes Reader’s Services Librarian

Reference Desk Librarian

University ID

and BC/Referral Letter

END OF TRANSACTION

68

UNIVERSITY LIBRARY: OVERNIGHT LOAN FOR BOOKS

Schedule of Availability of Service: Monday – Friday, 8:00 AM – 5:00 PM for Circulation Books; 3:00PM – 5:00PM for Reserve Books

Who May Avail of the Service: MSU Students, Faculty and Staff

What are the Requirements: University ID and Borrower’s Card

Duration: 3 days for Circulation Books; Overnight for Reserve Books



1 Present Call Number of library materials needed

Locate library materials from the book shelves for reserve books;

Allow library user/s to the shelves where library materials can be found

2 minutes

3 minutes

Librarian in-charge

Circulation desk in-charge

University ID and Borrowers

Card

2 Request for overnight loan Check book card’s accession number 1 minute Librarian in-charge


Book card, Borrower’s

Card

3 Present University ID and Borrower’s Card Attached book card to University ID and

Borrower’s Card, check signed card and filled up BC

2 minutes Librarian in-charge



Card

4 Receives borrowed library materials File Borrower’s Card 1 minute Librarian in-charge



Card

END OF TRANSACTION

69

UNIVERSITY LIBRARY: RENEWAL/VALIDATION OF BORROWER'S CARD

Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM

Who May Avail of the Service: Old Students/Freshman Students

What are the Requirements: Old Students: Univ. ID/COR/BC

Duration: 2 to 3 minutes



1 Present Univ. ID/Borrower’s Card and COR for old students

Receives required documents; Stamps date of validation at the back of the COR Validate Borrower’s Card

1 minute Records Section in-charge and

support staff

Borrower’s Card/COR

2 Claim validated University ID and Borrower’s Card/COR stamped

Release validated Univ. ID/BC/stamped COR 1 minute Records Section in-charge and

support staff

Borrower’s Card/COR

END OF TRANSACTION

70

UNIVERSITY LIBRARY: REPLACEMENT OF LOST BORROWER'S CARD

Schedule of Availability of Service: Monday – Friday, 8:00 AM – 5:00 PM

Who May Avail of the Service: Students of the MSU Main Campus

What are the Requirements: University ID/COR/1 pc. 1x1 ID picture

Duration: 2 to 3 minutes



1 Report to the Records Section lost Borrower’s Card

Issues clearance slip 1 minute Records Section in-charge and

support staff

Univ. ID/COR Clearance slip

2 Present clearance slip to the different sections of the Main Library and college libraries of the Main Campus

Sections in-charge and college libraries in-charge sign clearance upon checking from

interfiled Univ. IDs/BCs 2-3 minutes

Sections in-charge; College Libraries in-charge

Clearance slip

3 Present signed clearance slip to the Records Section for replacement of lost BC with Univ. ID and COR

Issues Borrower’s Card 1 minute Sections in-charge;

College Libraries in-charge Php7.00

Borrower’s Card

4 Return fill out Borrower’s Card for validation

Validate/stamp Borrower’s Card 1 minute Sections in-charge;

College Libraries in-charge

Borrower’s Card/Univ. ID and COR

5 Claim validated BC/ID/COR Release replaced validated Borrower’s Card 1 minute Sections in-charge;


Borrower’s Card/Univ. ID and COR

6 For filled up Borrower’s Card: Present filled up borrower’s card to the Records Section for replacement

Issue blank Borrower’s Card 1 minute Sections in-charge;


Borrower’s Card

7 Fill up blank Borrower’s Card Receive filled up Borrower’s Card and validate;

Cancel filled up Borrower’s Card 1 minute

Sections in-charge; College Libraries in-charge

Php7.00 Borrower’s

Card

8 Claim validated Borrower’s Card Issues validated Borrower’s Card 1 minute Sections in-charge;


Borrower’s Card

END OF TRANSACTION

71

UNIVERSITY LIBRARY: RETURN OF BORROWED BOOKS

Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM, Saturday: 9:00AM – 4:00 PM

Who May Avail of the Service: Students and Faculty of MSU Main Campus

What are the Requirements: Borrower’s Card

Duration: 1 minute to 2 minutes



1 Proceed to sections/college libraries where books/library materials were borrowed

Checks loaned out library materials against interfiled Borrower’s Card, check if fines will be

imposed 2 minutes

Circulation desk in-charge/College Libraries in-

charge

Borrower’s Card/Univ. ID

2 For borrowed Reserve Books returned after 9:00AM, fines will be imposed

Issues slip for fines to be paid at the University Business Office (UBO)

UBO issues Official Receipt for fines collected

2 - 5 minutes University Business Office Staff Php 10.00 for

first 1 hour Slip for fines

/Official Receipt

3 Present Official Receipt to the section in-charge

Interfiles Official Receipts 1-2 minutes Circulation desk in-

charge/College Libraries in-charge

Univ.

ID/Borrower’s Card

4 Claim Univ. ID/Borrower’s Card Releases the University ID/Borrower’s Card 1-2 minutes Circulation desk in-

charge/College Libraries in-charge

Official Receipt

END OF TRANSACTION

72

UNIVERSITY LIBRARY: MULTIMEDIA SERVICES/DIGITAL LIBRARY/AMERICAN CORNER/eLibrary

Schedule of Availability of Service: Monday – Friday: 8:00 AM – 5:00 PM Saturday : 9:00AM – 4:00 PM for American Corner Section

Who May Avail of the Service: Students and Faculty of the Main Campus

What are the Requirements: University ID/Borrower’s Card/Request slip or letter for the use of the Digital Library, American Corner and Multimedia center

Duration: Depending on the number of hours needed to complete access and viewing purposes of the electronic formats (CDs, films, databases available in CD formats, online databases)



1 Present request slip/Univ. ID/Borrower’s Card

Verify availability of requested library materials (CD formats)

5 minutes Library in-charge

Univ. ID/Borrower’s Card/Request

Slip

73

2

Access to electronic resources including use of the internet, ejournals, eBooks and other databases available in CD formats and online databases for educational purposes and researches

Monitor the responsible use of students and other clients in the use of the internet and

other electronic formats available; monitor the allowable number of minutes free access of

students and faculty on a first come-first served basis

Depending on the gravity of

needs of students and

faculty;

20-30 minutes

Elibrary staff and Librarians with information technology know how and capabilities to

guide students in the new trends of information

technology and sourcing of research materials in the

internet

University ID/Borrower’s

Card and request slip

3 Log off computers used, return CDs viewed and films shown

Library in-charge return CDs and other electronic format borrowed , accessed and

film shown to its cases 2 minutes Elibrary in-charge and librarians

University ID/BC/ CDs and

films

4 Claim University ID/Borrower’s Card Release Univ. ID/Borrower’s Card; interfile

request slips 1 – 2 minutes Elibrary in-charge and librarians

END OF TRANSACTION

74

UNIVERSITY LIBRARY: RESOURCE GENERATION/ACQUISITION OF LIBRARY RESOURCES


Who May Avail of the Service: Students, Faculty and Staff of MSU Main Campus

What are the Requirements: University ID/Borrower’s Card

Duration: 1-5 minutes



1 Library user presents University

ID/Borrowers Card

Library staff shows location and access

of library resources

1-2 min. Section in Charge Assigned library staff

Request form

2 Library user selects relevant resources

Library staff provides assistance in the use of OPAC and card catalog

1-2 min. Section in Charge Request form

3 Library user provides feedback on the available resources

Library staff records feedback 1min. Section in Charge Request form

END OF TRANSACTION

75

UNIVERSITY LIBRARY: RESOURCE ORGANIZATION/CATALOGING OF LIBRARY RESOURCES




Duration: 5 - 10 minutes



1 Library user presents University

ID/Borrowers Card

Library staff provides access through

subject headings and location numbers

1-2 min. Cataloging Section Library staff designate

Request form

2 Library user identifies relevant subject /indexing terms for access

Library staff provides assistance on subject access

1-2 min. Section in Charge Request form


Library staff records feedback 1-2 min. Section in Charge Request form

END OF TRANSACTION

76

UNIVERSITY LIBRARY: ASK A LIBRARIAN




Duration: 2 - 5 minutes



1 Library user presents information

request

Library staff identifies appropriate and

relevant resources

1-2 min. Library staff designate Request form

2 Library user receives requested information

Library staff extends reference assistance



Library staff records feedback 1-2 min. Section in Charge Request form

END OF TRANSACTION

77

UNIVERSITY LIBRARY: RESEARCH PROPOSAL INFORMATION ASSISTANCE (RPIA)




Duration: 30 min -1 hour



1 Faculty, students sends letter request Library staff schedules lecture 1 min. Library staff designate Request form

2 Faculty , students attends lectures Library staff delivers lectures 30-45 min. Library staff designate Request form

3 Faculty , students demonstrates on the use of resources

Library staff provides Information assistance on identifying, evaluating and citing resources

5-10 min. Library Staff Designate Request form

4 Faculty, students provides feedback Library staff records feedback 1-2 min. Library staff designate Request form

END OF TRANSACTION

78

UNIVERSITY LIBRARY: PROGRAM FOR ENHANCING RESOURCES FOR INSTRUCTION AND LEARNING (PERL)







1 Faculty, students sends letter request Library staff schedules lecture 1 min. Library staff designate Request form

2 Faculty , students attends lectures Library staff delivers lectures 30-45 min. Library staff designate Request form

3 Faculty , students demonstrates on the use of resources

Library staff shares relevant resources for instruction and learning



END OF TRANSACTION

79

UNIVERSITY LIBRARY: LIBRARY INSTRUCTION ON ELECTRONIC DATABASE USE







1 Faculty, students sends letter request Library staff sets Library Instruction

Schedules

1 min. Library staff designate Request form

2 Faculty , students attends Library Instruction

Library staff instructions on the database features


3 Faculty , students uses Electronic databases

Library staff provides user assistance on the optimum use of database.



END OF TRANSACTION

80

UNIVERSITY LIBRARY: LIBRARY INSTRUCTION ON LIBRARY GUIDES AND RESOURCE FINDERS







1 Faculty, students sends letter request Library staff sets Library Orientation

Schedules


2 Faculty , students attends Library Orientation

Library staff shares distinct features of library guides and resource finders


3 Faculty, students demonstrates library guides/Resource Finders uses.

Library staff provides user assistance on the optimum use of library guides and Resource Finders.



END OF TRANSACTION

81

UNIVERSITY LIBRARY: RESPONSIVE AND RESPONSIBLE OF LIBRARY AND ELECTRONIC RESOURCES







1 Faculty, students sends letter request Library staff sets Information Literacy

Schedules


2 Faculty , students attends Information Literacy lectures

Library staff teaches identification of library and electronic resources


3 Faculty , students uses the resources Library staff instructs in evaluating and citing library resources and Tips on Academic Integrity.



END OF TRANSACTION

82

UNIVERSITY LIBRARY: SIGNING OF LIBRARY CLEARANCE

Schedule of Availability of Service: Monday – Friday: 8:00AM – 5:00 PM


What are the Requirements: For Graduating Students: University Clearance/University ID/Borrower’s Card/Thesis(Bound and Electronic copy) For Non-graduating students: College clearance/University ID/Borrower’s Card For Faculty and Staff: University Clearance

Duration: 2 – 5 minutes



1

For graduating students: proceed to the Office of the Acting University Librarian(Director’s Office) for the submission of bound thesis and soft copy (electronic thesis)

Check bound thesis, evaluate proper presentation of thesis in its electronic format, check proper pagination, and convert content

into PDF for security purposes; affix initial confirming correctness. Check also if college

librarians receive a copy of bound thesis only.

Direct graduating student to the Records section for final approval of University

clearance.

5-10 minutes Librarian designate administrative staff

Bound thesis and electronic

format, Clearance form

2 Present University Clearance

Check with the list of delinquent borrowers submitted by all sections of the Main Library and the College Libraries; Signed clearance,

cancel Borrower’s Card

1 minute Records Section in-charge and

support staff

University Clearance,

Univ. ID/Borrower’s

Card

83

3 Claim signed University Clearance

Releases signed clearance 1 minute Records Section in-charge and

support staff

University Clearance,

Univ. ID/Borrower’s

Card

4

For non-graduating students: present clearance form to the Records section in-charge; For graduating students: proceed to the Office of the University Librarian(Director’s Office) for the submission of bound thesis and soft copy (electronic thesis) For Faculty and Staff: Present University Clearance to the Records section; Proceed to the Office of the University Librarian for final approval of University Clearance

For non-graduating students: Check with the list of delinquent borrowers submitted by all sections of the Main Library and the College

Libraries

For graduating students: Check bound thesis, evaluate proper presentation of thesis in its electronic format, check proper pagination,

and convert content into PDF for security purposes; affix initial confirming correctness. Check also if college librarians receive a copy

of bound thesis only.

Direct graduating student to the Records section.

For Faculty and Staff: Check against list of

delinquents submitted by college libraries/sections from Main Library for possible unreturned books; affix initial

Verify initials of Records Section in-charge and

College Library in-charge, Affix initial for the final approval of the Acting

University Librarian

1-2 minutes

5-10 minutes

2-3 minutes

1 minute

Records Section in-charge and support staff

Librarian designate administrative staff

Records Section in-charge/support staff

Librarian designate administrative staff and Acting University Librarian approves

clearance

List of delinquent borrowers

Bound thesis and electronic

format, Clearance form

University clearance

University clearance

END OF TRANSACTION

84

HRDO: ISSUANCE OF SERVICE RECORD


Who May Avail of the Service: MSU - Main employees and former employees of the University

What are the Requirements: Request from the logbook by priority

Duration: 5 minutes for active employee and 1 day or more for former employees



1 Sign logbook to secure priority number

Process request, have all concerned office officials to affix their initials and/or signature

5 minutes Computer Operator P5 Service Record

END OF TRANSACTION

85

HRDO: ISSUANCE OF CERTIFICATE OF EMPLOYMENT


Who May Avail of the Service: MSU - Main employees and former employees of the University

What are the Requirements: Request Form and Assessment Form




1 Accomplish Request Form Receive/review accomplished request from; issue Assessment Form and advise client to pay to the UBO while document is being processed; Encode data needed for each request and check before printing

7 minutes HRDO Personnel - Request Form & Assessment Form

2 Pay the necessary fees to the UBO Process payment and issue corresponding Official receipt (OR)

2 minutes UBO personnel P30 per copy OR

3 Present OR and get requested document

Release Service record 1 minute HRDO Personnel - Service Record

END OF TRANSACTION

86

HRDO: ACCEPTANCE/PROCESSING OF JOB APPLICATION AND HANDLING COMPLAINTS


Who May Avail of the Service: Job Applicants

What are the Requirements: Assessment form




1 Submits application Receive/check the application based on posted publication; give instructions on how to accomplish application based on the requirements

15 minutes Senior Personnel Officers - -

END OF TRANSACTION

87

SUPPLY MANAGEMENT DIVISION: PURCHASING/BAC SERVICES

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM

Who May Avail of the Service: Colleges/Administrative Units/External Units

What are the Requirements: Purchase Request, SEC Registration, PhilGEP's Registration, Business Permit and other documents required

under Rep. Act 9184

Duration:



1 Accomplish Purchase Request form Process Purchase Request form for numbering/recording and estimates

4 minutes Intan Macatanao, Aldren Macarimbang

- Purchase Request (PR)

2 Present funding clearance from the Budget Office duly-approved by the President/VC for Administration & Finance

Prepare canvass papers 10 minutes Maimona Mama - Canvass of Quotation

3 canvass/serve the canvass of quotation to at least (3) dealers/suppliers

1 day Malik Macabalang, Sr., Faisal G. Alonto

- Canvass of Quotation

4 Submit the Abstract of Canvass and other pertinent documents to the Secretary of the BAC

BAC preparation and Abstract of Bids Mondays and Tuesdays

only

Supply Management Director or Jerson Cruz

- Canvass of Quotation and Quotation of Bids

5 Suppliers/Dealers can approach directly to the BAC Secretariat or PSD Personnel if they need clarifications

Process Purchase Order 10 minutes Pesigue Macarambon - Purchase Order

END OF TRANSACTION

88

MEDICAL SERVICES & HOSPITAL: MEDICAL CONSULTATION/ADMISSION

Schedule of Availability of Service: 24/7 with Noon Break

Who May Avail of the Service: MSU - Main Campus Constituents and their legal dependents, Students and outsiders

What are the Requirements: Student ID, COR, Employee ID

Duration: 1 hour 18 minutes



1 Students, Faculty/Staff, dependents and outsiders

Secure/Retrieve Medical Record (ITR) from the Record Section, present University ID (for employees and students)

5 minutes Noden Guro, Salam Macarambon, Mastura Sarip, Dimnatang Gote

P20 (outsiders

only)

Envelope for record keeping


Nurse on duty takes and records vital signs

5 minutes Rebecca Muti, RN; Archielle Ramel, RN; Sorita Mabaring, RN;

Yvonne Abad, RM; Janiffa Arumpac, RM; Helie Briones,

RM; Maulinda Manalundong, RM

- Logbook/ITR


Patient waits for his/her turn as the ROD attends to patients on a "first come, first served" basis

5 minutes - Medical Record


Assessment of patient's initial complaints 10 minutes Dr. Ramli Usman, MD; Dr. Sohra Bato, MD; Dr. Abdul

Nasser Masorong, MD; Dr. R. Umpar, MD

- Medical Record


Physical injuries related to sports, accidents (vehicular and work-related injuries), minor surgical intervention

5 - 15 minutes

Nursing Section - Medical Record


Prescribe medications, instructions for supported management

3 minutes ROD - Medical Record

89


Administer initial medication such as injectables, anti-tetanus, pain relievers

30 minutes ROD/Nursing staff - Medical Record


Schedule for follow-up check-up every other day

5 minutes Nursing Section - Medical Record

END OF TRANSACTION

90

MEDICAL SERVICES & HOSPITAL: PROVISION OF DENTAL CONSULTATION


Who May Avail of the Service: Students, Faculty/Staff and their Legal dependents, outsiders

What are the Requirements: COR/ID for students




1 Patient logs in prior to entering clinic. Present valid identification (for staff and students)

Verify presented identification, record patient's name and other information. Issue Payment Slip and advise patient to proceed to the University Business Office (UBO) for payment

5 minutes Rasmia Saraamal, Sarife H. Manan, Abduljaber Alawi

- logbook, Payment Slip

2 Present Payment Slip along with payment to the UBO

Process payment and issue corresponding Official Receipt (OR)

2 minutes UBO personnel on duty OR

3 Present OR to the Pharmacy and secure anaesthesia.

Verify presented OR and issue anaesthesia

3 minutes Pharmacy personnel - -

4 Proceed to the Dental Clinic Dentist prepares for tooth extraction assisted by the nurse on duty

15-25 minutes

Rasmia Saraamal, Sarife H. Manan, Abduljaber Alawi,

Dr. Kamar Ismael, DMD; Dr. Jehan Dianalan, DMD

- -

5 Prescribe necessary medications 1 minute Dr. Kamar Ismael, DMD; Dr. Jehan Dianalan, DMD

- -

END OF TRANSACTION

91

UNIVERSITY FACILITIES: DIMAPORO GYMNASIUM


Who May Avail of the Service: Community Clients

What are the Requirements: Formal written request

Duration:



1 Submit/transmit formal written request addressed to the Dean, College of Sports, Physical Education & Recreation (SPEAR) at least two (2) weeks for minor events and one (1) month for major events

Receive written request for the use of the University Gymnasium. Check the date of the event for facility availability. Advise to proceed to the Division of Student Affairs

1 minute CSPEAR personnel - -

2 Secure and process Application Form from the Division of Student Affairs to hold extra-curricular activities

Receive and process filled-out Application Form and has it signed by all concerned authorities. Advise to proceed to the UBO for the processing of fees

15 minutes DSA personnel - Application Form

3 Present approved Application Form along with the payment

Receive and process payment and issue corresponding Official Receipt (OR)

2 minutes UBO Personnel fees vary depending on

the type of event

OR

4 Present approved Application Form with the OR as proof of payment

Receive approved Application Form and verify OR. Collect in advance the Janitorial Fee which is exclusive of the facility rental

2 minutes CSPEAR personnel P1000 OR

END OF TRANSACTION

92

CNSM: STUDENT COLLEGE CLEARANCE


Who May Avail of the Service: College Students of CNSM

What are the Requirements: Must be CNSM Students with Clearance Form




1 Accomplish College Clearance Form Issue Clearance form to student 1 min. College Clerk Php 1 Clearance Form

2 Get signature from Biology Laboratory

Technician

Clear Student of Lab obligations and sign 1 min Bio Lab Tech Clearance Form

3 Get signature from Chemistry Lab

Technician

Clear Student of Lab obligations and sign 1 min Chem Lab Tech Clearance Form

4 Get signature from Physics Laboratory

Technician

Clear Student of Lab obligations and sign 1 min Physics Lab Tech Clearance Form

5 Get signature from Statistics Center Clear Student of Lab obligations and sign 1 min Stat Center in Charge Clearance Form

6 Get signature from Department

Adviser

Clear Student of obligations and sign 1 min Department Adviser Clearance Form

7 Get signature from Department

Student Organization

Clear Student of obligations and sign 1 min Dept Student Officer Clearance Form

8 Get signature from College Student

Council

Clear Student of obligations and sign 1 min Student Council Officer Clearance Form

9 Get signature from CNSM Unit Library Clear Student of obligations and sign 1 min Stat Center in Charge Clearance Form

10 Get signature from CNSM Dean (end) Clear Student of obligations and sign 1 min Dean/Asst Dean/Col Sec Clearance Form

END OF TRANSACTION

93

CNSM (CHEMISTRY DEPARTMENT): SIGNING OUT AND RETURNING BACK OF GLASSWARES/APPARATUSES/INSTRUMENTS FOR LABORATORY EXPERIMENT


Who May Avail of the Service: College Students of CNSM, ENGINEERING, CHS, FISHERIES, FORESTRY, AGGIE AND CHARM TAKING CHEM LAB COURSES

What are the Requirements: Must be Students enrolled in Chemistry Lab course




1 Accomplish sign out slip form Issue Slip Form to student 1 min Laboratory Technician Slip Form

2 Let teacher approve lists indicated in

the slip form

Check lists if complete and correct 2 mins Teacher of the Lab course Slip Form

3 Submit form to Laboratory Technician Check and give all the items requested 2 mins Laboratory Technician

4 Receive all the items and carry them

to table(end)

Provide trays/carts for transport 2 mins Laboratory Technician

5 Return all the items Check returned items if complete 3 mins Laboratory Technician Slip Form

6 Ask for the slip form after all items are

returned (end)

Return slip form with note ‘cleared’ 1 min Laboratory Technician Slip Form

END OF TRANSACTION

94

CNSM (CHEMISTRY DEPARTMENT): ASKING FOR CHEMICALS TO BE USED FOR THESIS AND RESEARCH


Who May Avail of the Service: College Students of CNSM taking up BS Chemistry


Duration: 5 minutes



1 Accomplish sign out slip form

indicating volume needed

Issue Slip Form to student 1 min Laboratory Technician Slip Form

2 Let teacher/adviser approve lists

indicated in the slip form

Check lists if complete and correct 1 min Teacher of the Lab course Slip Form

3 Submit form to Laboratory Technician Check and give all the items requested 2 mins Laboratory Technician

4 Receive all the items and carry them

to table(end)

Provide trays/carts for transport 1 min Laboratory Technician

END OF TRANSACTION

95

CNSM (CHEMISTRY DEPARTMENT): REPLACEMENT OF GLASSWARE BREAKAGE




Duration: 5 minutes



1 Report the breakage Issue Slip Form to student 1 min Laboratory Technician Slip Form

2 Accomplish slip form and identify the

breakage

Ask for replacement and set deadline 1 min Laboratory Technician Slip Form

3 Submit replacement Check and examine replacement item 2 mins Laboratory Technician

4 Receive slip form indicated as

‘cleared’(end)

Return slip form and clear the student 1 min Laboratory Technician Slip Form

END OF TRANSACTION

96

CNSM (CHEMISTRY DEPARTMENT): LOCKER RENTAL




Duration: 6 minutes



1 Pay Lab fee Receive payment of laboratory fee 1 min Cashier Lab fee

2 Each group (3students/group) present

their lab fee receipt, Padlock and

Medium size tray

Check receipts and Issue Slip Form to

student

2 mins Laboratory Technician Slip Form

3 Accomplish slip form and indicate

names of members

Check Form 1 min Laboratory Technician Slip Form

4 Choose vacant locker Reveal location of locker 1 min Laboratory Technician

5 Submit accomplish form to have

assigned locker(end)

Record Student locker number 1 min Laboratory Technician Slip Form

END OF TRANSACTION

97

CNSM (BIOLOGY DEPARTMENT): SIGNING OUT OF MICROSCOPE


Who May Avail of the Service: College Students of CNSM, CHS, FISHERIES, FORESTRY and AGGIE TAKING BIO LAB COURSES

What are the Requirements: Must be Students enrolled in Biology Lab Course

Duration: 3 minutes



1 Show Identification Card Examine ID 1 min Laboratory Technician

2 Receive Microscope and some

instructions (end)

Record name of borrower 2 mins Laboratory Technician

END OF TRANSACTION

98

CNSM (PHYSICS DEPARTMENT): SIGNING OUT OF EQUIPMENT/APPARATUS AND MATERIALS FOR PHYSICS LAB COURSE


Who May Avail of the Service: College Students taking up Physics Lab courses.

What are the Requirements: Must be Students enrolled in Physics Lab course

Duration: 5 minutes



1 Identify their group and their group

members

Record members in the group 2 mins Laboratory Technician

2 Accomplish Borrower’s slip Collect borrowers slip 1 min Laboratory Technician Borrower’s slip

3 Receive the borrowed item/s Record name of borrower 2 mins Laboratory Technician Borrower’s slip

END OF TRANSACTION

99

CNSM: REQUEST FOR THE USE OF THE SCIENCE LECTURE HALL


Who May Avail of the Service: Students/Faculty/Groups

What are the Requirements: Letter of Request and Permit to Use form

Duration: 7 minutes



1 Send letter request to the dean Assess the letter for approval 1 min Dean/Secretary

2 Accomplish ‘Permit to Use‘ form Approve schedule of use 2 mins Staff Permit Form

3 Pay to the Cashier (for Groups only,

e.g. Religious, Frats, etc.)

Accept Receipt 3 mins Staff P250 per half

day

Official Receipt

4 Present Approved Form to SLH in

charge

Record schedule of use 1 min SLH in charge Permit Form

END OF TRANSACTION

100

LEGAL SERVICES DIVISION: ON FILING AN ADMINISTRATIVE COMPLAINT

Schedule of Availability of Service:

Monday to Friday; 8:00 AM to 5:00 PM

Who May Avail of the Service: Any person who may have been aggrieved by alleged acts or omissions committed by Faculties and Staff of MSU-Main.

What are the Requirements:

A written complaint subscribed and sworn to by the complainant. The complaint shall be in triplicate copies and written in clear, simple and concise language and in a systematic manner as to apprise the person complained of, of the nature and cause of the accusation against him/her and to enable him/her to intelligently prepare his/her defense or answer/comment. However, should there be more than one (1) person complained of, the complainant is required to submit additional copies corresponding to the number of persons complained of. (Section 11, Rule 3, Revised Rules on Administrative Cases in the Civil Service).

Duration:

A preliminary investigation shall commence not later than five (5) days from receipt of the complaint and shall be terminated twenty (20) days thereafter. Within five (5) days from the termination of the preliminary investigation, the investigating officer shall submit the Investigation Report with recommendation and the complete records of the case to the Chancellor. (Section 17-18, Rule 4, Revised Rules on Administrative Cases in the Civil Service).



1

File the complaint. Personnel receives the complaint filed

personally or through email. 10 minutes

Legal Services Division Personnel

Duly subscribed and sworn

complaint

2

Conducts preliminary investigation. 5 days from

the receipt of complaint

Legal Staff Complaint / Affidavit

101

3

Prepares and submits the investigation

report. 10 – 15 days Legal Staff Investigation report

4

Reviews the investigation report and the

proper recommendation 30 minutes Legal Staff Investigation report

5

Resolution of the Administrative case MSU President Resolution

END OF TRANSACTION

FEEDBACK MECHANISMS

Please let us know how we have served you by doing any of the following:

1. Accomplish our Feedback Form available in the office and put this to the drop box located outside the Dean’s/Director’s Office.

2. Directly send feedback or talk to the designated personnel.

3. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to the Dean’s/Director’s Office or you may write your written complaint directly addressed to the Vice President for Academic Affairs of the MSU System.

THANK YOU for helping us continuously improve our services to students as well as our various clients and stakeholders.

102

The MSU Hymn

"Himno ng Pamantasang Mindanao"

Music by Lucio San Pedro Lyrics by Prof. Angelito G. Flores

Silahis ang katulad mong Nagsabog ng liwanag, Ng pag-asa't hangarin

Ng pag-unlad

Ang pook ng Mindanao Tinanglaw't pinalad, Nang ikaw'y isilang

Na dakila ang hangad.

Ating ipagkapuri Itong pamantasan

Ang buhay at pag-ibig, Sa kanya'y iaalay

Saan man naroon ay Bigyang karangalan, Dakilang paaralan

Pamantasang Mindanao.

citizen's charter of msu main

Documents