History of ING BANK

The ING Group (Dutch: ING Groep) is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services. ING is an abbreviation for Internationale Nederlanden Groep (English: International Netherlands Group).The Orange Lion on ING's logo is an allusion to the Group's Dutch origins under the House of Orange-Nassau.[3] ING is the Dutch member of theInter-Alpha Group of Banks, a cooperative consortium of 11 prominent European banks.[4]

According to the Fortune Global 500 in 2012, ING was the world's largest banking/financial services and insurance conglomerate by revenue with gross receipts exceeding $150 billion per annum.[5] The Group is also the world's 18th largest corporation by revenue.[5] As of 2009, ING served over 85 million individual and institutional clients in more than 45 countries,with a worldwide workforce exceeding 100,000. Type Public

Traded as

Euronext IngNYSE:ING

Industry Banking And Financial

Founded 1991 Through Merger(East 1743 as kooger Doodendths)

Hedquteres

Amesterdam, Netherland

Area Served

Globel

Key People

Ralph Homers (CEO)Partrick Flynn (CFO)Peter Elverding (Chairman of theSupervisory Board)

Product Retail,Direct,private,Invesmant,commercial banking insurance,Assets MGT.

Revenue 42.64 Billion (2012)

OpratingIncome

3.89 Billion (2012)

Profit 3.10 Billion (2012)

Total Assestes

1.169 Trillion (2012)

Total Equites

57.69 Billion (2012)

Employes 84,718 (2012)

Global headquarters

ING House, ING headquarters in Amsterdam

The Group's corporate headquarters, ING House, is located in the business district of Zuidas in Amsterdam, Netherlands. It was designed by Roberto Meyer and Jeroen van Schooten and was officially inaugurated on September 16, 2002 by then-Prince Willem-Alexander of the Netherlands. The light-infused

building features a 250-seat auditorium, foyer, restaurant, library and an extensive art collection.

ING Group global locations

Recent notable transactions

Latin American divestment :-In July 2011, ING divested all its Latin American insurance operations to the Colombian insurance group GrupoSura for US$3.85 billion, excluding ING's 36 percent holding in Brazilian insurer Sul America which will be sold at a laterdate. Sul America officially started operating the ING Investment Management, Wealth Management, Retire Funds and Pension businesses in Latin America (Chile, Colombia, Mexico, Peru and Uruguay) on February 13, 2012. ING Commercial Bank will keep its operations in Mexico.The actions are in line with EU demands to split the Group's banking and insurance operations as a condition of Dutch stateaid (see below).

Capital injection and repaymentIn October 2008, in a move to increase its core Tier 1 capital ratio above 8%, ING Group accepted a capital injectionplan from the Dutch Government. The plan supplied €10 billion (US$13.5 billion) to the operation, in exchange for securitiesand veto rights on major operational changes and investments. The European Commission also required ING to divest itself of its insurance and investment management operations by the end of 2013 as a condition of approving the state aid.Wouter Bos, the Dutch Finance Minister at the time, said the Dutch government's investment was done as a means of fortifying the bank to weather the financial crisis. Management stated that the capital injection shall have no dilutive impact to existing shareholders. As part of the agreement, two government advisers have been appointed to the Supervisory Board of the Group.In Dec 2009, ING raised €7.3 billion through share issues, andrepurchased securities representing half of the €10 billion instate aid. It repurchased another €2 billion in May 2011 (at a50% premium), and looked to complete the repayments by May 2012. However, in January 2012 it cited eurozone conditions inputting the repayment timetable as 2012-2013 for the remaining€3 billion.

U.S. Treasury Department announces $619 million settlement with ING Bank, N.V.On June 12, 2012, the U.S. Department of the Treasury’s Officeof Foreign Assets Control announced a $619 million settlement[12] with ING Bank N.V. to settle potential liability for conspiring to violate  the International Emergency Economic Powers Act (IEEPA) and the Trading with the Enemy Act (TWEA) and for violating New York state laws by illegally moving billions of dollars through the U.S. financial system on behalf of sanctioned Cuban and Iranian entities. ING Bank’ssettlement with OFAC is simultaneous with settlements with theU.S. Attorney's Office for the District of Columbia, the Department of Justice's National Security Division, the Department of Justice's Asset Forfeiture and Money Laundering Section and the New York County District Attorney’s Office.Under the settlement agreement, ING Bank is required to conduct a review of, and to submit a report to OFAC regarding,

its policies and procedures and their implementation, taking an appropriate risk-focused sampling of U.S. dollar payments to ensure that its OFAC compliance program is functioning effectively to detect, correct, and report any OFAC-sanctionedtransactions that might occur.

ActivitiesBeginning in the 1990s, at the instruction of senior bank management, ING Bank employees in Curaçao began processing payments for ING Bank’s Cuban banking operations through its branch in Curaçao on behalf of Cuban customers without reference to the payments’ origin. The practice of removing and omitting such information was used by other branches of ING Bank’s Wholesale Banking Division, including in France, Belgium, and the Netherlands, in processing U.S. dollar payments and trade finance transactions through the United States. In addition, ING Bank’s senior management in France authorized, advised in the creation of, and ultimately provided fraudulent endorsement stamps for use by Cuban financial institutions in processing travelers check transactions, which disguised the involvement of Cuban banks in these transactions when they were processed through the United States. Moreover, ING Bank’s Trade and Commodity Finance business at its Wholesale Banking branch in the Netherlands routed payments made on behalf of U.S.-sanctioned Cuban clients through other corporate clients to obscure the sanctioned clients’ identities and its Romanian branch omitteddetails from a letter of credit involving a U.S. financial institution to finance the exportation of U.S.-origin goods toIran.In 2004, ING Groep sold CenE Bankiers, which had previously been part of NMB, to F. Van Lanschot Bankiers.In January 2013, ING announced it had sold its 26% stake in India’s Vysya Life Insurance to its joint partner 

Divisions Of Banking

Retail bankingING offers retail banking services in the Netherlands, Belgium, Luxembourg, Poland, Romania, Turkey, India, Thailand and China. Non-retail private banking services are offered in

the Netherlands, Belgium, Luxembourg, Switzerland and various countries in Asia and Central Europe.In the Netherlands, ING is the largest retail bank by market share, holding 40% of current account deposits. ING is followed by Rabobank (30%), ABN AMRO (20%), and others (10%).Outside of the Benelux, ING's current focus is on Central & Eastern Europe, as well as certain high-growth regions in Asia. In India, ING has a 44% stake in ING Vysya Bank and is the Indian bank's largest shareholder. In China, ING has a 17%stake in the Bank of Beijing, the largest urban commercial bank in China In Thailand, ING has a 30% stake in TMB Bank, a universal banking platform with a nationwide network.

ING DirectING Direct is the Group's brand for a branchless direct bank with operations in Australia, Austria, France, Germany, Italy, and Spain. It offers services over the web, phone, ATM or by mail. The service currently focuses on simple interest-bearing savings accounts for retail customers. ING Direct Italy is currently opening its own "bank shops" in the major towns, where customers can operate services on usual web channels, assisted or not by branch operators, and use advanced teller machines for cash and check transactions.

ING Direct CanadaING's history in Canada dates to 1997 when it founded ING Direct Canada. As recently as July 2011, ING Direct Canada hadover 1.7 million clients, employed over 900 people and had over US$37.6 billion in assets. ING Direct Canada has five 'Save Your Money Cafés' in the major cities of Toronto, Montréal, Calgary and Vancouver. Recently, ING Direct Canada announced the closure of their bilingual (French and English) office in Ottawa, Ontarioand moved its operations to Moncton, New BrunswickIts products include savings accounts, tax-free savings accounts (TFSAs), mortgages, retirement savings plans (RSPs), guaranteed investments (GICs), mutual funds, business accountsand a no-fee daily checking accounts. They are known for usinga referral program as part of their advertising, allowing members to refer friends whereby both the referrer and refereereceive a cash bonus.ING Direct Canada is a member of the Canadian Bankers Association (CBA) and a registered member with the Canada

Deposit Insurance Corporation (CDIC), a federal agency insuring deposits of all Canada's chartered banks. ING Direct Canada operates as Banking Institution #614, Transit #00152.As of February 2009, ING Canada (the insurance arm) is no longer a subsidiary of ING Group. ING Group's 70% equity interest was spun off for US$2.2 billion. The company (which has an 11% share of Canada's property and casualty insurance market) was then renamed Intact Financial Corporation in May 2009. ING Group continued to operate ING Bank of Canada, also known as ING Direct Canada.On August 29, 2012, Scotiabank announced that it would acquireING Direct Canada for $3.13 billion.The sale was completed on November 15, 2012. In November 2013, Scotiabank announced thatING Direct Canada would be re-branded as Tangerine in early 2014.

ING Direct United State

INGInsurancein Minneapo lis,Minnesota in the United States

ING Direct UKING Direct began operations in the UK in May 2003 andhas over one million customers. Operations are based in Reading, where the company head office is situated as well as an office based in the city of Cardiff. The bank markets

itself as offering good customer service and high interest rates, which are usually higher than its high street competitors, but not always top of comparison tables.The bank has picked up awards for its customer services and mortgage product in 2008 and 2009.On October 8, 2008, ING purchased the savings accounts of the collapsed Icelandic bank, Kaupthing Singer & Friedlander, the UK Treasury used the Banking (Special Provisions) Act 2008 to transfer the Kaupthing Edge deposit business to ING Direct.Through this, ING Direct took over responsibility for £2.5 billion of deposits of 160,000 UK customers with the Icelandic bank Kaupthing Edge. Some customers were dissatisfied after ING lowered the exceptional high rate the collapsed Kaupthing was previously paying.ING Direct products in the UK include Savings Accounts, Cash ISAs, Mortgages and Home insurance.ING announced a plan to exit the UK in August 2012, as it sought to raise funds to repay a bailout from the Dutch government. On 9 October 2012 Barclays announced that it had agreed to buy ING Direct UK, taking on its £10.9bn deposits and £5.6bn mortgage book. ING said it would incur a 320m-euro (£260m; $415m) after-tax loss on the sale, which would involvethe transfer of 750 ING Direct staff and 1.5 million customers.

ING Direct AustraliaING Direct Australia was established in 1999 and is headquartered in Sydney, offering banking online and via telephone. Its products in Australia include Transaction accounts, Savings accounts, Business accounts, Term deposits and Home loans.The company's operations are regulated by the Australian Prudential Regulation Authority and the Australian Securities and Investments Commission, Federal Government regulators. INGDirect is a division of ING Bank (Australia).

In October 2008, ING Direct suffered a US$749 million outflow of deposit funds. There had been some confusion as to whether or not the Australian Government's guarantee over funds on deposit applied to deposits up to US$1 million with ING DIRECTAustralia

Commercial banking

ING Commercial Banking, London office

ING Commercial Banking provides banking and financial servicesto corporations and other institutions. The primary geographicfocus of the commercial banking business is the Netherlands, Belgium, Poland and Romania, where it offers a full range of products, from cash management to corporate finance. Elsewhere, it takes a more selective approach to clients and products.ING Commercial Banking was strengthened in 1995, when ING tookover Barings Bank. This acquisition increased the brand recognition of ING around the world and strengthened its Commercial Banking presence in the emerging markets. Following

the acquisition and up until 2004, ING's investment banking division was called ING Barings, at which point it severed itsties with the Barings name and combined with ING's other commercial banking operations. However, the top floor of ING'sLondon office is still home to the Baring Art Collection, and the Baring Foundation, a charitable foundation.Commercial Banking is divided into a number of sub-divisions, including Structured Finance, Financial Markets, Transaction Services and Corporate Finance.

Corporate financeING's Corporate Finance department advises businesses on important corporate transactions, including mergers and acquisitions, initial public offerings, secondary offerings, share buy-backs and management buy-outs. The division is headed jointly by Maurits Duynstee (Head of Corporate Finance,Continental Western Europe) and Pierre Chabrelie (Head of Corporate Finance, UK and CEE). The bank has advised on a number of recent high-profile European transactions including satellite navigation manufacturer TomTom in a €359m rights issue, energy supplier Nuon in its €8.5bn sale to Vattenfall, and printer-maker Océ in its €1.3bn merger with Canon. ING wasthe leading advisor in the Dutch M&A league tables in 2009.ING Corporate finance has a strong presence in Russia and Central and Eastern Europe. In 2009 ING advised Mobile TeleSystems OJSC (MTS), Russia's largest mobile operator, in its acquisition of a 51% stake in Comstar UTS for USD 1.27bn, and Russia-focussed oil producer, Exillon Energy on its USD 100m IPO.

InsuranceING's insurance business operates throughout America, Asia andEurope.In 2009, ING announced plans to separate its insurance business from its main banking operations through two IPO's, one for Europe and Asia and another one for the US. The EuroAsia IPO has been delayed while the US IPO is supposed to be completed by the end of 2012. Analysts estimate that the insurance arm is worth up to €16 billion.ING sold its Malaysian insurance business to American International Assurance in October 2012 for a total of €1.3 billion.

ING AustraliaING Australia was purchased by ANZ in 2009, and rebranded as "OnePath" in 2010. ING Direct Australia remains part of the ING group.In December 2011, it was reported that ING Australia had been defrauded of US$45 million by an employee. She was convicted and sentenced to 15 years jail.

Sponsorships

ING New York City Marathon

ING sponsors sporting events and artistic exhibitions throughout the world.

SportingFor several years, ING has been the title sponsor of marathonsincluding the New York City Marathon, the Miami Marathon, the Georgia Marathon, the Hartford Marathon, the Philadelphia Distance Run and San Francisco's Bay to Breakers.ING is a major global sponsor of football, sponsoring the Royal Dutch Football Association and the Asian Football Confederation (AFC).ING was the title sponsor of the Renault Formula One team fromthe 2007 season to the 2009 season. It was the title sponsor of the Australian Grand Prix and Belgian Grand Prix, the Hungarian Grand Prix, and the Turkish Grand Prix. ING ended its sponsorship of Renault in part due to a reduction inadvertising spending and in part due to controversy surrounding the Renault Formula One team.The artsING's sponsorships in the arts include the Dutch National Museum in Amsterdam (the Rijksmuseum), the New York Museum of

Modern Art, and the Royal Concertgebouw Orchestra. ING owns and houses proprietary art collections in Belgium, Mexico, theNetherlands, Poland and the United Kingdom.ING sponsored the Amsterdam Gay Pride of 2008.

BRANCH LIST OF ING VYSYA BANK LTD

List of ING VYSYA BANK LTDS in ANDHRA PRADESH State (176 Branches)

List of ING VYSYA BANK LTDS in BIHAR State (3 Branches)

List of ING VYSYA BANK LTDS in CHANDIGARH State (1 Branches)

List of ING VYSYA BANK LTDS in CHHATTISGARH State (4 Branches)

List of ING VYSYA BANK LTDS in DADRA & NAGAR HAVELI State (1 Branches)

List of ING VYSYA BANK LTDS in DELHI State (22 Branches)

List of ING VYSYA BANK LTDS in GOA State (4 Branches)

List of ING VYSYA BANK LTDS in GUJARAT State (9 Branches)

List of ING VYSYA BANK LTDS in HARYANA State (3 Branches)

List of ING VYSYA BANK LTDS in HIMACHAL PRADESH State (1 Branches)

List of ING VYSYA BANK LTDS in JAMMU & KASHMIR State (2 Branches)

List of ING VYSYA BANK LTDS in JHARKHAND State (1 Branches)

List of ING VYSYA BANK LTDS in KARNATAKA State (122 Branches)

List of ING VYSYA BANK LTDS in KERALA State (23 Branches)

List of ING VYSYA BANK LTDS in MADHYA PRADESH State (2 Branches)

List of ING VYSYA BANK LTDS in MAHARASHTRA State (42 Branches)

List of ING VYSYA BANK LTDS in ORISSA State (6 Branches)

List of ING VYSYA BANK LTDS in PONDICHERRY State (1 Branches)

List of ING VYSYA BANK LTDS in PUNJAB State (6 Branches)

List of ING VYSYA BANK LTDS in RAJASTHAN State (5 Branches)

List of ING VYSYA BANK LTDS in TAMIL NADU State (42 Branches)

List of ING VYSYA BANK LTDS in UTTAR PRADESH State (15 Branches)

List of ING VYSYA BANK LTDS in UTTARANCHAL State (2 Branches)

List of ING VYSYA BANK LTDS in WEST BENGAL State (15 Branches)

Customer Service

150,000 customers contact ING every day

Mariëlle Nieuwenkamp, Customer Service Representative, Mortgages:“Every conversation is different – you never know what you’re going to be asked next and what kind of person you’re going to betalking to”

ING does business with 33 million customers worldwide, 9 million of them just in the Netherlands alone. This translates into more than 10 million inbound telephone calls and around 750,000 e-mails received by ING’s call centres each year. On top of this, MijnING.nl enables ING customers to access their finances online round the clock, which often generates up to 1 million page viewsper hour at peak times.

Quick, convenient and efficient bankingIt’s essential that all forms of contact with our customers run smoothly. It’s all about our clients being able to handle their finances quickly, conveniently and effectively. And in as far as

possible themselves, but we are on hand to offer tailor-made professional advice if required.

Automated customer contactMuch of the contact with customers is conducted along automated channels, but that doesn’t mean that everything runs automatically. There are many specialists hard at work behind thescenes ensuring things run smoothly, including Channel Managers, IT professionals, database marketers, analysts and others. They are involved in making sure that the most up-to-date information is being displayed on our website, the latest special offers are showing the right rates and conditions, that it’s straightforwardfor customers to follow the automated enquiry procedures by telephone and/or internet, and to generate and monitor the responses from (potential) customers to our promotional campaigns.

Contact using traditional methodsThe same goes for the customer contact we have along traditional channels such as by post or advertisements in magazines and newspapers. Talented direct marketers are responsible for creating the most appealing and effective campaigns possible. It’s not an easy job nowadays, when consumers are faced with so many messages from so many different types of media.

Advice from the call centresThe advisors at the call centres talk to thousands of (potential)customers every day about our banking and savings products, mortgages and insurance packages. They are on hand to deal with all manner of questions, requests and complaints, ensuring that as many as possible are dealt with swiftly and satisfactorily.

Consumers and entrepreneursWhenever possible, ING uses its website and call centres to advise not only consumers but also entrepreneurs and small businesses (SMEs)