user licence agreement] - petromin admin

RAMP- WORKSHOP MANAGEMENT SYSTEM [USER

SHANROHI TECHNOLOGIES

USER LICENCE AGREEMENT

101, Plot No-91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital Lane, Hitech City, Madhapur, Hyderabad

TABLE OF CONTENTS: TERMS & CONDITIONS OF SERVICEUSER AGREEMENT – IT LEGAL COMPLIANCEPRIVACY POLICY ................................INTELLECTUAL PROPERTY POLICY ................................MOBILE APP & WEB APP DISCLAIMEREMAIL DISCLAIMER................................GRIEVANCE REDRESSAL MECHANISMSOCIAL MEDIA POLICY ................................CLIENT AGREEMENT ................................

USER LICENCE AGREEMENT]

91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital Lane, Hitech City, Madhapur, Hyderabad- 500081, Telangana.

TERMS & CONDITIONS OF SERVICE ................................................................................................IT LEGAL COMPLIANCE .............................................................................................

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MOBILE APP & WEB APP DISCLAIMER ................................................................................................................................................................................................................................

GRIEVANCE REDRESSAL MECHANISM ................................................................................................................................................................................................................................

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91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital

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RAMP- WORKSHOP MANAGEMENT SYSTEM [USER LICENCE AGREEMENT]


TERMS & CONDITIONS OF SERVICE TERMS AND CONDITIONS FOR MOBILE APP & WEB APP This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of RAMP Mobile App & Web App. RAMP Mobile App & Web App (hereinafter referred to as “Mobile App & Web App”) is owned by Shanrohi Technologies with its office at 101, Plot No: 91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital Road, Madhapur, Hitech City, Hyderabad- 500081, Telangana, India TS. Your use of the Mobile App & Web App is governed by the following terms and conditions (“Terms of Use”) as applicable to the Mobile App & Web App including the applicable policies which are incorporated herein by way of reference. By downloading, subscribing, mere use of the Mobile App & Web App, You shall be contracting with RAMP Mobile App & Web App, these terms and conditions including the policies constitute your binding obligations, with RAMP Mobile App & Web App For the purpose of these Terms of Use, wherever the context so requires ‘You’ or “Client” shall mean any natural or legal person who has agreed to become a member of the Mobile App & Web App by providing Registration Data while registering on the Mobile App & Web App as Registered Client using the Mobile phone, Tablets and any communication device. RAMP Mobile App & Web App allows Client to surf the Mobile App & Web App without registering on the Mobile App & Web App. The term “we”, “us”, “our” shall mean, RAMP Mobile App & Web App. When You use any of the services provided by us through the Mobile App & Web App, You shall be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. The customer shall mean and include all customers of the Client. (Herein after referred to as “Customer”)



We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Mobile App & Web App following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to use the Mobile App & Web App. DOWNLOADING, ACCESSING, BROWSING OR OTHERWISE USING THE MOBILE APP & WEB APP (RAMP Mobile App & Web App), INDICATE YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by the Privacy Policy mentioned on RAMP Mobile App & Web App. MOBILE & WEB BASED PLATFORM Shanrohi Technologies is an intermediary and offers a mobile & web based platform through this Mobile App & Web App (RAMP Mobile App & Web App). The mobile & web based platform is a workshop management software designed for workshops for facilitating a variety of activities including vehicle check in , creating job cards, capturing the complaints of the customer, providing estimation for parts and labour, getting customer approvals, managing insurance and non-accident jobs, notifying the vehicle updates to customers and insurance companies, tracking progress of work, assigning specific work to technicians, tracking productivity and performance initiatives, getting customer feedback, managing inventory, procuring parts, generating invoices and exporting data to accounting systems. You understand, acknowledge and accept that the mobile & web based platform via its Mobile App & Web App (RAMP Mobile App & Web App) is only a mere facilitator and shall not be a party to or control in whatsoever manner any transactions between You and Customer You acknowledge and hereby accept that You and SHANROHI TECHNOLOGIES (RAMP Mobile App & Web App) are independent professionals. TERMS OF PLATFORM

1. (RAMP Mobile App & Web App) is only a mere facilitator of mobile & web based platform 2. All content, information provided by You are only displayed on the Mobile App & Web App (RAMP Mobile App & Web App) 3. (RAMP Mobile App & Web App) shall not in whatsoever manner resolve or mediate any dispute or disagreement between the You and your Customer



4. You understand, acknowledge and accept that mobile & web based platform provided through the Mobile App & Web App (RAMP Mobile App & Web App) shall not be held liable in whatsoever manner for any but not limited to actions, commissions, misconduct, fraud or negligence of any customer TERMS OF USE Use of the Site/Mobile App & Web App is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site/Mobile App & Web App. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the RAMP Mobile App & Web App. RAMP Mobile App & Web App reserves the right to terminate your Registration and / or refuse to provide you with access to the Mobile App & Web App if it is brought to RAMP Mobile App & Web App‘s notice or if it is discovered that you are under the age of 18 years. CHARGES We collect license fee from You for the use of the Mobile & web based platform through RAMP Mobile App & Web App. The license fee is charged as per licence. We offer month-on-month renewals through 3/6/12 month’s packages. The packages and offers shall be as mentioned in the Vendor Agreement. All packages and offers are subject to change. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Shanrohi Technologies for using RAMP Mobile App & Web App. MOBILE APP & WEB APP’s TERMS OF USE You agree, undertake and confirm that your use of Mobile App & Web App shall be strictly governed by the following binding principles: You hereby undertake and agree not to use RAMP Mobile App & Web App for (a) harassing or advocating harassment of another person; (b) transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”; (c) promoting illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; (d) infringement or violation of any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity]; (e) promoting any illegal or unauthorized copy of copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices



(f) providing material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; (g) providing instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; (h) uploading, transmitting, sharing links of any video, photographs, or images of another person (with a minor or an adult) without proper permissions (i) accessing or attempting to gain unauthorized access or exceed the scope of authorized access to the Mobile App & Web App or to profiles, account information, or other areas of the Mobile App & Web App or solicits passwords or personal identifying information for commercial or unlawful purposes from other Clients; (j) engaging in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes related to the Mobile App & Web App (k) soliciting gambling or engaging in any gambling activity which We, in Our sole discretion, believe is or could be construed as being illegal; (l) interfering with another Client’s use and enjoyment of the Mobile App & Web App or any other individual’s Client and enjoyment of similar services; (m) harming minors in any way; (n) infringing any patent, trademark, copyright or other proprietary rights, trade secrets (o) violating any law for the time being in force; in whatsoever manner (p) transmitting, sharing, uploading links of any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; (q) threatening the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. (r) Offering or attempting to offer any item which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. (s)You shall not create liability for us or cause us to lose (in whole or in part) the services offered through the Mobile App & Web App Platform PROHIBITED USE OF MOBILE APP & WEB APP

1. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access,



acquire, copy or monitor any portion of the Mobile App & Web App or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Mobile App & Web App or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Mobile App & Web App. We reserve our right to bar any such activity. 2. You shall not attempt to gain unauthorized access to any portion or feature of the Mobile App & Web App, or any other systems or networks connected to the Mobile App & Web App or to any server, computer, network, or to any of the services offered on or through the Mobile App & Web App, by hacking, password “mining” or any other illegitimate means. 3. You shall not probe, scan or test the vulnerability of the Mobile App & Web App or any network connected to the Mobile App & Web App nor breach the security or authentication measures on the Mobile App & Web App or any network connected to the Mobile App & Web App. You may not reverse look-up, trace or seek to trace any information on any other Client of or visitor to Mobile App & Web App, or any other customer, including any account on the Mobile App & Web App not owned by You, to its source, or exploit the Mobile App & Web App or any service or information made available or offered by or through the Mobile App & Web App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Mobile App & Web App. 4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name, domain name used by us including the terms RAMP, RAMP Mobile App & Web App, Shanrohi Technologies or otherwise engage in any conduct or action that might tarnish the image or reputation, of RAMP, RAMP Mobile App & Web App, Shanrohi Technologies or otherwise tarnish or dilute any trade or service marks, trade name and/or goodwill associated with RAMP, RAMP Mobile App & Web App, Shanrohi Technologies owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Mobile & web based platform, RAMP Mobile App & Web App‘s systems or networks, or any systems or networks connected to RAMP Mobile App & Web App, Mobile & web based platform 5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the RAMP Mobile App & Web App, Mobile & web based platform 6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal, You send to us on or through the Mobile App & Web App or any service offered on or through the Mobile App & Web App. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. 7. You may not use the Mobile App & Web App or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of RAMP Mobile App & Web App and / or others. 8. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable laws, rules and regulations. 9. You shall not engage in sharing any services being provided to You through the Mobile App & Web App or related to us with any person including but not limited to individuals, companies, entities etc. You may not transmit any chain letters or unsolicited commercial or junk email to other Clients via the Mobile App & Web App. 10. It shall be a violation of these Terms of Use to use any information obtained from the Mobile App & Web App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to



protect our Clients from such advertising or solicitation, we reserve the right to restrict your usage of the Mobile & web based platform, Mobile App & Web App for a reasonable period which we deem appropriate in our sole discretion. 11. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Mobile App & Web App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. 12. We reserve the right, but has no obligation, to monitor the materials posted on the Mobile App & Web App. RAMP Mobile App & Web App shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. In no event shall RAMP Mobile App & Web App assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Mobile App & Web App. 13. It is possible that other Clients (including unauthorized Clients or “hackers”) may post or transmit offensive or obscene materials on the Mobile App & Web App and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Mobile App & Web App, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Mobile App & Web App You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on the Mobile App & Web App. Please carefully select the type of information that You publicly disclose or share with others on the Mobile App & Web App. 14. RAMP Mobile App & Web App shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services). 15. You shall not reverse engineer the Mobile & web based platform, RAMP Mobile App & Web App in whatsoever manner. You shall not build any products, services competing to us, our business, RAMP Mobile App & Web App, Mobile & web based platform. 16. You shall not tamper with the Mobile & web based platform in whatsoever manner. In addition, you shall not also tamper with the licensing system provided to You through the Mobile & web based platform, RAMP Mobile App & Web App 17. You shall not gain any unfair advantage using, tampering with the Mobile & web based platform, RAMP Mobile App & Web App, licensing system etc. 18. You shall not gain or attempt to gain unauthorized access in whatsoever manner to the Mobile & web based platform, RAMP Mobile App & Web App CONTENTS POSTED The Content, text, graphics, Client interfaces, visual interfaces, photographs, images, pictures, trademarks, logos, and artwork relating to (RAMP Mobile App & Web App) shall be the property of Shanrohi Technologies and we have worldwide, perpetual rights in regard to such Content.



The Mobile & web based platform, RAMP Mobile App & Web App may also contain images of vehicles, parts, names, logos of various organisations (vehicle and spare parts manufacturers), photos of customers and their vehicles, information related such vehicles, details of the customer, spare parts etc. which is a third party content. The Mobile & web based platform, RAMP Mobile App & Web App is merely an intermediary for this purpose. The Mobile & web based platform, RAMP Mobile App & Web App hereby acknowledges that such third party content is owned by the respective owners. You hereby agree to use such third party content specifically vehicle related information, spare parts details, photos of vehicles only for a specific purpose of providing services. You acknowledge and agree not to use such third party content for any other purpose. In addition, you shall not copy, post such third party content on any medium including electronic by way of emails, social media, over the top applications like whatsapp, chats, media etc. INTEGRATION WITH THIRD PARTY PROVIDERS RAMP Mobile App & Web App may integrate the mobile & web based platform with third party providers including but not limited to payment gateways, service catalogs etc. and may share data for facilitating transactions, improving end customer decision making experience, buying and selling vehicles, etc., LIABILITY RAMP Mobile App & Web App shall not be responsible for any issues relating to Mobile & web based platform, incorrect computations, failure of payments. RAMP Mobile App & Web App shall not take any responsibility, liability for the images, content, services including any third party content. RAMP Mobile App & Web App does warrant and endorse such third party content in whatsoever manner CLIENT OBLIGATIONS

1. You shall be obliged to provide accurate information and other details to us 2. You shall also adhere to the minimum age requirement i.e. 18 years as defined by the law of the land 3. You shall read all the policies, terms mentioned in the Mobile App & Web App 4. You shall not copy or use the information contained in the Mobile App & Web App 5. You shall ensure compliance to the Client Review policy contained herein 6. You shall ensure confidentiality with regard to your account credentials including but not limited to passwords 7. You shall be responsible for all activities you do using your account



8. You shall not tamper with the Mobile & web based platform , RAMP Mobile App & Web App 9. You shall not share the Mobile & web based platform, RAMP Mobile App & Web App with any one including individuals, companies etc. 10. You shall not transfer the license given by us to any other person, business, location without written authorization 11. You shall be keep your credentials, passwords reasonably secure 12. You shall ensure compliance with the MOBILE APP & WEB APP’s TERMS OF USE as mentioned herein at all times 13. You shall not engage in any activities mentioned in “PROHIBITED USE” (mentioned herein ) either directly, indirectly or in whatsoever manner PRIVACY We view protection of Your privacy as a very important principle. We understand clearly that You and Your Sensitive Personal Information is one of our most important assets. We store and process Your Sensitive Personal Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our Privacy Policy is available for more details. OFFERS AND PROMOS The Mobile & web based platform, RAMP Mobile App & Web App facilitates You to create your own offers and promos for their customers. However, in some cases, the RAMP Mobile App & Web App may push such offers and promos to the customer via its technology ensuring coordination with You. All information regarding any offers and promos including but not limited to offer terms, coupons, promos, redemption, eligibility, expiry etc. shall be provided in the respective offers and promos and all such information shall be provided by You. These terms may differ from one offer to other. SHANROHI TECHNOLOGIES and Mobile App & Web App (RAMP Mobile App & Web App) shall not be responsible in whatsoever manner for any offers and promos. The RAMP Mobile App & Web App, Mobile & web based platform shall be a mere displaying platform for this purpose. WARRANTIES AND LIABILITY This Mobile App & Web App, all the services, included on or otherwise made available to You through the Mobile & web based platform, RAMP Mobile App & Web App are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, RAMP Mobile App & Web App does not warrant that: This Mobile App & Web App will be constantly available, or available at all; or the information on this Mobile App & Web App is complete, true, accurate or non-misleading.



RAMP Mobile App & Web App shall not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Mobile App & Web App. You shall be responsible for all the data, content, information uploaded by You on, through the Mobile & web based platform, RAMP Mobile App & Web App. RAMP Mobile App & Web App does not warrant that the information, Content, materials, product (including software) or services included on or otherwise made available to You through the Mobile App & Web App; their servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Mobile App & Web App constitutes, or is meant to constitute, advice of any kind. You will be required to enter a valid name, phone number, email id while availing any of the services mentioned on the Mobile App & Web App. By registering your phone number, details with us, You consent to be contacted by us via phone calls, email, SMS notifications or other mechanisms, in case of any updates. INDEMNITY You shall indemnify and hold harmless Shanrohi Technologies, RAMP Mobile App & Web App, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party. APPLICABLE LAW / JURISDICTION Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Hyderabad, Telangana, India. DESCRIPTION RAMP Mobile App & Web App does not warrant that description or other content of this Mobile App & Web App is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. LIMITATION OF LIABILITY IN NO EVENT SHALL, Shanrohi Technologies, RAMP Mobile App & Web App BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, and EVEN IF CLIENT HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.



RAMP Mobile App & Web App may include inaccuracies and typographical errors. Changes and improvements are periodically made to RAMP Mobile App & Web App.

USER AGREEMENT – IT LEGAL COMPLIANCE IT LEGAL COMPLIANCE This user agreement is published and drafted in accordance & compliance with Section 43 A of IT Act 2008 and IT Rules 2011 (Intermediary guidelines) that require intermediaries to have a user agreement regarding sensitive personal data or information (SPDI). By accessing or securing access to the website (www.rampwms.com), downloading, using RAMP Mobile App & Web App, you agree to the terms of the user agreement regarding your sensitive personal data or information (SPDI). TERMS

1. I understand and have the knowledge that my sensitive personal data or information is being collected. 2. I understand and have the knowledge of the purpose for which my sensitive personal data or information is collected. 3. I understand and have the knowledge of the indented recipients of the information. 4. I understand and have the knowledge of the name and address of the agency that is collecting, retaining and using the information. 5. I understand that I have the option not to provide the data or information sought to be collected by Shanrohi Technologies 6. I understand that I also have an option (while availing the services of www.rampwms.com, RAMP Mobile App & Web App or otherwise) to withdraw my consent given earlier to Shanrohi Technologies and understand and accept that such withdrawal of the consent shall be sent in writing to Shanrohi Technologies and in such case Shanrohi Technologies shall have the option not to provide the services for which the said information was sought. I understand that I will have to contact Shanrohi Technologies in person to inform them and withdraw any consent given to them any time during the use of the RAMP Mobile App & Web App by providing a written request for withdrawl of any such consents given to them. 7. I read and have understood the Privacy Policy mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 8. I read and have understood the Terms and Conditions of Service mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 9. I read and have understood the IP Policy (Intellectual Property Policy) mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App



10. I read and have understood the Mobile App & Web App Disclaimer mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 11. I read and have understood the Email Disclaimer mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 12. I read and have understood the Grievance Redressal Mechanism mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 13. I read and have understood the Social Media Policy mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App 14. I read and have understood the Client Agreement mentioned at the website (www.rampwms.com) and/or RAMP Mobile App & Web App

PRIVACY POLICY This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of (www.rampwms.com) website, RAMP Mobile App & Web App. www.rampwms.com, RAMP Mobile App & Web App and affiliates respect your privacy. This Privacy Policy describes in brief the manner in which your data is collected and used by (www.rampwms.com), RAMP Mobile App & Web App. You are advised to please read the Privacy Policy carefully. By accessing the website (www.rampwms.com), downloading, accessing, using the RAMP Mobile App & Web App, You agree to the collection and use of your data by (www.rampwms.com, RAMP Mobile App & Web App) in the manner provided in this Privacy Policy. WE WANT YOU TO •Feel comfortable using www.rampwms.com, RAMP Mobile App & Web App •Feel absolutely secure submitting information to us • Contact us with your questions or concerns about privacy on www.rampwms.com, RAMP Mobile App & Web App •Know that by using www.rampwms.com, RAMP Mobile App & Web App, you are consenting to the collection of certain data WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU? We will automatically receive and collect certain anonymous information in standard usage logs through



our Web server, including computer-identification information obtained from “cookies,” sent to your browser from a web server cookie stored on your hard drive an IP address, assigned to the computer which you use the domain server through which you access our service the type of computer you’re using the type of web browser you’re using the device id’s and other details

We may collect the following sensitive personal data or information (SPDI) about customer: We do not collect the Sensitive Personal Data or Information (SPDI) directly from any customer. These details are uploaded by the Vendor using www.rampwms.com, RAMP Mobile App & Web App. Customer Name- including first and last name Email id Phone no Mobile no Complete address with landmark, pin code State, Country Details Vehicle Details including but not limited to Registration no, model, colour, make etc. Details of the Driver if applicable Photographs of Vehicle Insurance information including the name of insurance company, policy type, expiry date etc. Photo of the Customer

We may also collect the following information: • about the pages you visit / access • the links you click on www.rampwms.com, RAMP Mobile App & Web App • the number of times you access the page WHO COLLECTS THE INFORMATION Some of your sensitive personal data or information may be collected, received, possessed, stored, dealt with or handled by: Shanrohi Technologies, 101, Plot No: 91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital Road, Madhapur, Hitech City, Hyderabad- 500081, Telangana, India We will collect anonymous traffic information from you when you visit www.rampwms.com, RAMP Mobile App & Web App.



We may collect sensitive personal data or identifiable information about you only as a part of a voluntary registration process. HOW IS THE INFORMATION USED? We use your sensitive personal information to: •help us provide personalized features, offerings and products •tailor www.rampwms.com, RAMP Mobile App & Web App to your interest •to get in touch with you when necessary •to provide the services requested by you •to preserve social history as governed by existing law or policy We use contact information internally to: •direct our efforts for product overall user experience improvement Generally, we use anonymous traffic information to: •remind us of who you are in order to deliver to you a better and more personalized service; •recognize your access privileges to www.rampwms.com, RAMP Mobile App & Web App •track your entries in some of our promotions •help diagnose problems with our server •administer www.rampwms.com, RAMP Mobile App & Web App •track your session so that we can understand better how people use www.rampwms.com, RAMP Mobile App & Web App DISCLOSURE POLICY IN COMPLIANCE WITH RULE 6 OF THE IT RULES 2011 The sensitive personal data or information may be disclosed to any person, if such disclosure is required for a lawful purpose connected with a function or activity of (www.rampwms.com), RAMP Mobile App & Web App. The sensitive personal data or information may be disclosed, where the disclosure is necessary for compliance of a legal obligation. We do not rent, sell, publish or share your sensitive personal data and we will not disclose any of your personally identifiable information unless: we have your permission •to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, including cyber incidents potential threat, punishment of offences and to the safety or security of any person, violations of www.rampwms.com, RAMP Mobile App & Web App‘s terms of use or to defend against legal claims; •Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.



WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION? Sharing your sensitive personal identifiable information is entirely voluntary. You need not register with us in order to use our site. However, we offer some services only to visitors who register. You may change your interests at any time and may opt-in or opt-out of any marketing / promotions. You may update your information and change your account settings at any time. Upon termination, we will remove/block your sensitive personal identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your sensitive personal identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes. You can accept or decline the cookies. All sites that are customizable require that you accept cookies. You also must accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/faq/. WHAT SECURITY PROCEDURES ARE IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE OR ALTERATION? To protect against the loss, misuse and alteration of the information under our control, and to comply with Rule 8 of IT Rules, 2011 (Reasonable security practices and procedures and sensitive personal data or information), we have in place appropriate physical, electronic, technical, operational and managerial procedures. Our servers are accessible only to authorized personnel and your information is shared with respective personnel to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your sensitive personal identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION? To correct or update any information you have provided, our sites allow you to do it online. In the event of loss of access details you may •Send an e-mail to [email protected] or [email protected]



POLICY UPDATES We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

INTELLECTUAL PROPERTY POLICY INTELLECTUAL PROPERTY POLICY (IP POLICY) All existing and future Intellectual Property in the nature of unregistered or registered rights to any and all patents, copy rights, trademarks of the website (www.rampwms.com), RAMP Mobile App & Web App shall be the sole property of Shanrohi Technologies. All the material in RAMP Mobile App & Web App including images, pictures are protected by copyrights, trademarks, and other intellectual property rights. Material on RAMP Mobile App & Web App is solely for your personal, non-commercial use. Any logos, product images, photos of vehicles, customers belong to their respective owners. In addition, training material including but not limited to text, images, videos etc. may also be available on RAMP Mobile App & Web App and intellectual property relating to such training material shall belong to the respective owners. RAMP Mobile App & Web App uses such marks, logos, product images, training material solely for display purposes and shall have no intention in whatsoever manner to acquire any intellectual property rights belonging to third parties. You acknowledge and agree not to use, reuse, and challenge any application, registration of any marks, anywhere in the world. You shall not copy, reproduce, republish, upload, post, transmit or distribute such logos, images, marks in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or Mobile App & Web App or any communication device or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. INTELLECTUAL PROPERTY RELATED ISSUES www.rampwms.com and all the related subdomains, RAMP Mobile App & Web App respects the



intellectual property of others. In case, You feel that Your Intellectual Property Right has been infringed, You can send an email to [email protected] or [email protected]

MOBILE APP & WEB APP DISCLAIMER By downloading, accessing or using RAMP Mobile App & Web App or any page of this app, you signify your assent to this disclaimer. The contents of this app, including without limitation, all data, information, text, graphics, links and other materials are provided as a convenience to our app users and are meant to be used for informational purposes only. We do not take responsibility for decisions taken by the reader based solely on the information provided in this app. The app EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. The app makes no warranty that (1) THE APP OR THE CONTENT WILL MEET OR SATISFY YOUR REQUIREMENTS (2) THE APP SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR PHONE OR TABLET OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE APP OR ITS CONTENT. YOU AGREE TO HOLD HARMLESS SHANROHI TECHNOLOGIES, RAMP MOBILE APP & WEB APP, www.rampwms.com, AND EACH OF ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, DEMANDS, LIABILITIES, JUDGMENTS AND SETTLEMENTS, INCLUDING WITHOUT LIMITATION, FROM ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR ANY OTHER CLAIM YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THIS APP, INCLUDING, WITHOUT LIMITATION, ANY ECONOMIC HARM, LOST PROFITS, DAMAGES TO BUSINESS, DATA OR PHONE SYSTEMS, OR ANY DAMAGES RESULTING FROM RELIANCE ON ANY CONTENT OR RESULTING FROM ANY INTERRUPTIONS, WORK STOPPAGES, PHONE OR TABLET FAILURES,DELETION OF FILES, ERRORS, OMISSIONS, INACCURACIES, DEFECTS, VIRUSES, DELAYS OR MISTAKES OF ANY KIND. The app may include inaccuracies and typographical errors. Changes and improvements are periodically made to the app and the information therein. We do not warrant or assume any legal liability or responsibility for the completeness, or usefulness of any information, service.

EMAIL DISCLAIMER



The information contained herein is confidential in nature and is intended solely for the addressee(s) only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby cautioned that any dissemination, disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying attachment is strictly prohibited and is unlawful. The email sender will not be responsible for any damage1caused by any computer contaminant2or alteration of the e-mail by any third party or otherwise. www.rampwms.com, RAMP Mobile App & Web App, Shanrohi Technologies would like to draw the email reader’s attention that email communications are inherently insecure and capable of interception, corruption and delays. Anyone communicating with www.rampwms.com, RAMP Mobile App & Web App, Shanrohi Technologies by email accepts the risks of email communications and their consequences. www.rampwms.com, RAMP Mobile App & Web App, Shanrohi Technologies shall not be liable for incorrect, incomplete transmission, loss or damage on this account or delayed receipt of his e-mail.

For the purposes of the above email disclaimer policy, the key terms definition is adopted from Information Technology Act 2000 and Information Technology (Amendment) Act 2008: 1: “damage” means to destroy, alter, delete, add, modify or re-arrange any computer resource by any means. 2: computer contaminant is defined in Section 43 of IT Act 2000, and it means any set of computer instructions that are designed (a) to modify, destroy, record, transmit date or programme residing within a computer, computer system or computer network; or (b) by any means to usurp the normal operation of the computer, computer system, or computer network;

GRIEVANCE REDRESSAL MECHANISM In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Email: [email protected] or [email protected] Time: Monday – Friday (10:00AM – 7:00PM) If you are the rightful owner of the content or an affected person and have the reason to believe that any content that has been uploaded/contributed through this Service contravenes your rights in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 then you may intimate the same to www.rampwms.com, RAMP Mobile App & Web App, Shanrohi Technologies in the manner explained below:-



1. Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially; 2. Providing exact identification and description of the content by giving its URL that is to be disabled, which in your view contravenes Rule 3(2) of aforesaid Rules. 3. Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled, or (ii) as an affected person, and stating that the information submitted is true, complete & accurate and no material fact has been hidden. Further, stating that www.rampwms.com, RAMP App, Shanrohi Technologies including its Management, Directors, Employees and Grievance Officer shall not be liable in whatsoever manner for any loss or damage or claim for relying upon the said request.

1. Your contact information like address, telephone number, email address, etc. where you can be contacted.

SOCIAL MEDIA POLICY GUIDELINES FOR WRITING POSTS, COMMENTS, REVIEWS ON RAMP’S SOCIAL MEDIA PAGES (Facebook, Twitter etc.) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Here are some basic guidelines for writing posts, comments, reviews, on RAMP’s SOCIAL MEDIA PAGES: While we encourage you to share your views and opinions on the RAMP’s SOCIAL MEDIA PAGES, we expect that this will be done in a respectful manner. RAMP does not agree with or endorse every comment that individuals post on our SOCIAL MEDIA PAGES. When making moderation decisions, we will take these guidelines, as well as the context in which comments are made, into account. We share this information in an effort to be transparent about our moderation process and why certain comments may be removed. Kindly read these terms/ guidelines while making any posts, comments, reviews on RAMP’s SOCIAL MEDIA PAGES.



ACCESSING, BROWSING OR OTHERWISE USING THE RAMP’s SOCIAL MEDIA PAGES INDICATE YOUR AGREEMENT TO THESE TERMS AND CONDITIONS, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms, You also accept and agree to be bound by these Terms. TERMS/ GUIDELINES- COMMENT POLICY You specifically agree not to post or transmit any comments, reviews, posts, content or engage in any activity that:-

1. Violates our Guidelines and Policies 2. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable 3. Violates any right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights 4. Disguising or attempting to disguise the origin of your comment, review, posts, content including but not limited to by submitting your comments, posts, reviews, content under a fake or false name 5. Constitutes a knowingly erroneous or unethical review 6. Causes, or is a result of, a conflict of interest 7. Is commercial in nature, including but not limited to posts, comments, reviews submitted in exchange for payment, 8. Contains material that is not in English 9. Accesses or uses the account of another user without permission 10. We reserve the right to remove any comment, review, posts, content that might be found extremely offensive or threatening 11. Please don’t exaggerate, falsely state, misrepresent your experience and watch your language 12. This also includes but not is limited to derogatory comments or indication of a personal vendetta against RAMP, Shanrohi Technologies and its affiliates All links posted as comments on RAMP’s posts will be reviewed and may be deleted if found violating these guidelines. Repeated violations of the RAMP comment policy may cause the author to be blocked from RAMP’s SOCIAL MEDIA PAGES. Any Comment, Review, Posts, Content uploaded by you on any social media, shall be subject to relevant laws of India and may be disabled, or and may be subject to investigation under all applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, terms & conditions, privacy policy on our website www.rampwms.com, RAMP Mobile App & Web App shall have the right to immediately block your access, usage and RAMP, Shanrohi Technologies shall have the right to remove any non-compliant comment, post, review, content forthwith, uploaded and shall



further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

CLIENT AGREEMENT This Agreement is published in compliance with, and is governed by the provisions of Indian law, including but limited to: the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, and

the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011. This agreement is between Shanrohi Technologies (www.rampwms.com, RAMP Mobile App & Web App) with its registered address at 101, Plot No: 91, Cyber Residency, Opp Jains PCH Anand Rock Gardens, Vittal Rao Nagar, Image Hospital Road, Madhapur, Hitech City, Hyderabad- 500081, Telangana, India (hereinafter referred to as “Platform Provider”) and the company or legal entity or individual intending to utilize the platform provided by the Platform Provider by registering as a “Client” herein. BY REGISTERING AS A CLIENT and using RAMP Mobile App & Web App, Mobile & web based platform of the Platform Provider, INDICATES AGREEMENT TO ALL THE TERMS AND CONDITIONS SET FORTH HERIN. By impliedly or expressly accepting the Terms set forth herein, the Client shall agree and accept to be bound by the Privacy Policy, Terms & Conditions mentioned on www.rampwms.com, RAMP Mobile App & Web App. NOW, THEREFORE, for consideration and as set forth herein, the parties hereto agree as follows: AGREED TERMS

1. INTERPRETATION DEFINITIONS

Affiliates means and includes agents, contractors, sub-contractors, subsidies, parent, partners and all others affiliated to the Platform Provider



Client means the company or legal entity, individual registering as a Client with the Platform Provider for utilising the Mobile & web based platform, RAMP Mobile App & Web App Client Panel means a uniform resource locator (URL) provided by the Platform Provider to the Client with a unique login and password for various activities specified in this agreement Customer(s) means and includes any customer(s) of the Client Intellectual Property means any and all property in any name, signature, word, letter, numeral or any combination thereof, Trademark, brand name, service mark, trade name, design, logo, know-how, trade secrets whether registered or not, belonging to Platform Provider License Fee means and include the amount charged by the Platform Provider from the Client for utilising the RAMP Mobile App & Web App, Mobile & web based platform owned by the Platform Provider Mobile & web based platform means and includes RAMP Mobile App & Web App, Software owned by the Platform Provider provided to the Client herein Mobile Device means and includes a smart phone, a personal computer or a laptop and Tab required by the Client for using the Mobile & web based platform of the Platform Provider Platform means the platform provided by the Platform Provider through the www.rampwms.com, RAMP Mobile App & Web App Platform Provider means the provider of the Platform – Shanrohi Technologies www.rampwms.com, RAMP Mobile App & Web App Services means all the services provided by the Platform Provider to the Client as mentioned herein Service Lists means and includes the part of master data preloaded by the Platform Provider on the Platform Provider to enable the Client to list the various services, pricing offered by the Client Software means the instructions for a computer whether in source code, object code, executable form, firm ware or otherwise and whether tangible or intangible, together with all related documentation and the intangible interests in all of the foregoing. The Software is owned by Platform Provider Source Code means a complete copy of the source code version of software in machine readable form on machine readable storage medium suitable for long term storage and compatible with the computer system and which, when compiled, will produce the object code version of the software and in human readable form with annotations on bond paper and all applicable documentation and other explanatory materials. This includes any programmer’s notes, technical or otherwise but not limited to general flowcharts, input and output layouts, field descriptions, volumes and sort sequence, data dictionary, file



layouts, processing requirements and calculation formula and the details of all algorithms. The Source Code is owned by Platform Provider Clause, schedule and paragraph headings shall not affect the interpretation of this agreement A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established; Words in the singular shall include the plural and vice versa A reference to one gender shall include a reference to the other genders A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it A reference to writing or written includes electronic form of communication including email References to clauses and schedules are to the clauses and schedules of this agreement; references to paragraphs are to paragraphs of the relevant schedule to this agreement. 2. PLATFORM The Platform Provider has come up with a Mobile & web based platform, RAMP Mobile App & Web App The Mobile & web based platform, RAMP Mobile App & Web App is a workshop management software featuring different services The Mobile & web based platform shall consist of all information, images, details of Customers and their vehicle and all other information uploaded by the Client through the Client Panel on the Mobile & web based platform The Platform Provider shall also reserve the right to determine the Clients The Platform Provider shall provide certain master data pre-loaded on the Mobile & web based platform which includes the Service Lists, Vehicle & Parts information including the names etc. In the event, the Client requires any additions in such master preloaded data, the Client shall intimate the Platform Provider regarding the same The Platform Provider shall however not be responsible for any inaccuracy, incompleteness of any of the masters data preloaded or provided as default in the Mobile & web based platform The Client shall be required to have a Mobile Device for using the Mobile & web based platform, RAMP Mobile App & Web App. The Platform Provider may also sell the Mobile Device to the Client for a price as agreed by Platform Provider and the Client In such a case as mentioned in Clause 2.9, the Platform Provider shall not provide any warranty for hardware failure etc. The Client may also purchase the Mobile Device from any other place 3. SERVICES The Platform Provider shall offer the complete workshop management services including invoice generation, job card management to the Client through the Mobile & web based platform



The workshop management services shall include vehicle check-in, creating job cards, capturing the voice of the customer, giving an estimate for parts and labour, getting approvals from customer, managing insurance and non-accident jobs, notification to customers and insurance companies the updates of vehicles, tracking progress of work, assignment of specific work to technicians and tracking productivity, obtaining feedback from customers, inventory management, procurement of parts, invoice generation. The Platform Provider shall provide a Client Panel to the Client The Client shall use the Client Panel for updating various details including the names, images, information relating to Customers and their vehicles, the Service Lists, pricing details and other details for management of their workshop The Platform Provider may, at its option provide a payment gateway integration service to the Client for facilitating payments from the customers, facilitate the customers to pay for the services listed in the Service List of the Client via a Customer App provided by the Platform Provider or its Affiliates. In some cases the payment gateway shall be provided by the client and the platform provider shall facilitate integration of the payment gateway. This integration of the payment gateway could be charged to the client at a rate as agreed by the platform provider and the client. The Platform Provider shall be a mere facilitator for payment gateways and in no event shall the Platform Provider be liable in whatsoever manner in this regard In such cases where the payment gateway was provided by the platform provider, the Client shall be paid within a period of 30 days on collection of payment subject to all clearances. The Platform Provider may keep a mark-up on the payments collected via such payment gateways In the event, the customer chooses for the services not listed in the Service List of the Client, then the Platform Provider may direct the customer to a New Client offering such specific service using the Mobile & web based platform , RAMP Mobile App & Web App The Platform provider may integrate the Mobile & web based platforms, RAMP Mobile App & Web App with third party providers and in such an event, the Platform Provider may share the information, data with such third parties to facilitate transactions like bank gateways, catalogue services etc. In addition, the Platform Provider may also offer incentives, promotions or special privileges to the Client basing on the Customer ratings and other KPI that Platform Provider may develop from time to time. In the event, the Client purchases the Mobile Device with the Platform Provider, then the Platform Provider may also install the Mobile & web based platform, RAMP Mobile App & Web App on such Mobile Device In the event, the Client purchases the Mobile Device at any other place, then the Client may take such Mobile Device to the Platform Provider and the Platform Provider may assist the Client with regard to the installation and shall guide the Client with respect to the usage of the Mobile & web based platform In the event, the RAMP Mobile App & Web App is available on google play store, the Client may also download the RAMP Mobile App & Web App from google play store The Platform Provider may offer services with regard to the Mobile & web based platform, RAMP Mobile App & Web App to the Clients on a World Wide Basis However, all services provided by the Platform Provider with regard to the Mobile & web based platform, RAMP Mobile App & Web App shall be governed as per Indian Laws The Platform Provider shall be entitled to license the Mobile & web based platform, RAMP Mobile App & Web App, Software mentioned herein to any entity, company at its sole discretion



The Mobile & web based platform, RAMP Mobile App & Web App shall also be used by any Affiliates of Platform Provider on a commercial basis CUSTOMER INFORMATION

o The Platform Provider may at its discretion provide the Customer Information by way of an excel document to the Client on request from a Client during the term of service o The Platform Provider may at its discretion on the request of the Client provide such excel document to the Client within 30 days of receiving such a request from the Client o Such requests shall however be limited to 2 (twice) in an year o The client may download the data from the platform by the way of an excel document from all the download options provided in various modules of the platform. o The Platform Provider may at its discretion refuse to provide any such data by the form of an excel document in the event of requests from clients for data in a particular form or formats which the Platform Provider doesn’t wish to provide.

4. TERMS OF CLIENT PANEL The Platform Provider shall provide a Client Panel to the Client upon verification and approval The Login Credentials of the Client Panel shall be auto generated. However, for every process, the approval of the admin of the Platform Provider shall be mandatory The Client Panel shall be activated upon collection, verification of the documents as mentioned in the Clause 11 of this agreement The Client shall use the Client Panel for uploading all information ,images, details for managing their workshop, job card management, invoice generation Any changes in the Client details uploaded by the Client through the Client Panel shall be subject to the approval of the admin of the Platform Provider 5. TERMS OF PLATFORM The Platform Provider shall provide the Services to the Client as mentioned herein All the services offered by the Platform Provider to the Client shall be subject to the License Fee payable by the Client to the Platform Provider as mentioned herein Upon verification and approval of the documents as mentioned in the Clause 12 of this agreement, Platform Provider shall provide a Client Panel to the Client The Client hereby acknowledges that the Platform provided by the Platform Provides shall be not held liable in whatsoever manner for any but not limited to actions, commissions, issues, negligence of the Customers The Platform Provider shall not in whatsoever manner resolve any dispute or disagreement between the Customer and Client The Platform Provider shall not provide any minimum guarantee to the Client, since the platform is a mere facilitator in this regard The Platform Provider shall not be responsible in whatsoever manner for non-performance or breach of any services between the Customer and Client In no event shall the Platform Provider be liable, responsible in whatsoever manner for the reviews, comments, posts uploaded by the Customer The Client shall not use misuse the Platform provided by the Platform Provider and shall adhere to the terms including but not limited to:



o The Client shall not use the Platform to Harass or advocate harassment of any person; promote illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; infringing upon or violating any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity]; transmit “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”; promote any illegal or unauthorized copy of any person’s copyrighted work, such as providing pirated computer programs or links to them provide material that exploits people in a sexual, violent or otherwise inappropriate manner gain unauthorized access or exceed the scope of authorized access to the Mobile & web based platform, RAMP Mobile App & Web App gain any unfair advantage reverse engineer the Mobile & web based platform , RAMP Mobile App & Web App and all services provided by the Platform Provider develop any product, service similar, competing with the Mobile Based System RAMP Mobile App & Web App violate any law for the time being in force; solicit or perform any illegal activity or activity which infringes the rights of Platform Provider and/or any third party

6. SERVICES OFFERED THROUGH WEBSITE Some services are offered by the Platform Provider to the Client though a responsive web interface via website www.rampwms.com and can be accessed using a browser on a Computer or a Mobile Device These include account account management, system administration, account upgrade / downgrade, Reporting and Dashboards, Inventory Control for workshop, and invoicing The www.rampwms.com is owned by the Platform Provider and shall be exclusive property of the Platform Provider In the event, the Client fails to pay the License Fee as agreed by the Platform Provider and the Client, then Platform Provider shall disable access to the services offered to the Client through the website www.rampwms.com with immediate effect In the event of termination of this agreement in whatsoever manner, then the Platform Provider shall disable access to the services offered to the Client through the website www.rampwms.com immediately upon termination 7. ROLES & RESPONSIBILITIES OF PLATFORM PROVIDER The Platform Provider shall be responsible for maintaining (www.rampwms.com, RAMP Mobile App & Web App, Mobile & web based platform ) and shall not be responsible for maintaining or updating the Client Panel



In the event of any issue regarding the Mobile & web based platform, www.rampwms.com, RAMP Mobile App & Web App, the Platform Provider shall rectify or resolve such issues as soon as possible All the services offered by the Platform Provider to the Client shall be subject to the License Fee payable by the Client to the Platform Provider for the use of the Mobile & web based platform, RAMP Mobile App & Web App In no event shall the Platform, Platform Provider be responsible in whatsoever manner for any inaccuracies, incompleteness relating to the information, images, data uploaded by the Client through the Client Panel The Platform Provider shall use the information, data generated through the use of Client Panel by the Client for providing any value added services including but not limited to road side assistance, insurance renewal etc. In addition, the Platform Provider shall also use such data for conducting data analytics, producing industry reports, benchmarking Client’s performance, benchmarking the performance of the vehicle, compiling vehicle wise service history reports, insurance industry benchmark reports etc. The Platform Provider may up-sell the Client’s Service Lists to customers, provide service reminders, offer incentives etc. with the consent of the Client The Platform Provider shall provide training, implementation support, technical and non-technical support, value added services like tele calling for post service feedback or to generate inflow etc. to the Client The Platform Provider shall maintain the Mobile & web based platform, RAMP Mobile App & Web App and provide updates to the Client 8. ROLES AND RESPONSIBILITIES OF CLIENT The Client hereby agrees and acknowledges that it has had the opportunity to independently, analyse and construe the business opportunity being offered under these terms The Client shall comply with all the applicable laws and regulations The Client shall ensure that all approvals, licenses and registrations as required under applicable laws and regulations are kept in full force and effect The copy of such approvals, licenses and registrations shall also need to be produced by the Client to the Platform Provider In the event wherein the Client faces any issues relating to the Client Panel, RAMP Mobile App & Web App, Mobile & web based platform or any other issue, the Client shall be under obligation to inform the same or bring it to the notice of the Platform Provider immediately The Client shall be responsible for providing, updating all information relating to their services, pricing in the Service List The Client shall adhere to the specifications mentioned by the Platform Provider while uploading the content including but not limited to images, information, pricing, Service List etc. The Client shall be solely responsible for maintaining, updating the Client Panel on a regular basis. The Client shall duly comply with all requirements specified in these terms and all other policies of the Platform Provider as may be amended from time to time by Platform Provider The Client hereby confirms and undertakes responsibility of all the content, information, description, images, videos relating to the procedures, pricing, packages etc. uploaded on the Client Panel by itself or its employees, affiliates etc. which is displayed on the Website The Client shall be responsible for updating their services, lists of part, pricing on the Client Panel in accordance with their services, business policies



The Client shall be responsible for paying all the statutory taxes, cess and all applicable taxes to the Statutory Authority The client has been provided with a facility to generate bills represented by the term “Standard” bills and estimations. Such a provision is provided only for training purposes and shall not be used for any actual business representation or as a valid document for reproducing to customers or the government at any point of time. In the event of such document being generated and used for business transactions, it shall not be the responsibility of the Platform Provider and the Client shall indemnify and protect the Platform Provider against any consequences or claims that may arise due to such activities. The Client shall be responsible for all the invoices generated using Mobile Based System, RAMP Mobile App & Web App. In no event, shall the Platform Provider be liable in this regard in whatsoever manner The Client shall ensure compliance with laws, rules, regulations while generating the invoices using Mobile & web based platform, RAMP Mobile App & Web App The Client shall use the Mobile & web based platform, RAMP Mobile App & Web App only for the limited purpose as mentioned herein 9. INTELLECTUAL PROPERTY RIGHTS (IP RIGHTS) The Platform Provider hereby grants to the Client, a limited license to the Client for using the Mobile & web based platform, RAMP Mobile App & Web App for the purpose of management of its workshop, job card management, invoice generation Such limited license shall be subject to the License Fee payable by the Client to the Platform Provider In the event, the License Fee is not paid by the Client, the Platform Provider shall with immediate effect disable the access to the Mobile & web based platform, RAMP Mobile App & Web App The Brand name “RAMP” , logos relating to such brand name are owned and are the sole property of the Platform Provider The Client hereby recognizes and confirms that the exclusive right to supervise, allow, reject the contents ,images, anything uploaded on the Client Panel shall vest with the Platform Provider The Client hereby acknowledges that the Platform Provider is the sole and rightful owner of all Intellectual Property and agrees not to register, use or file in its own name or in the name of any other person or company any trademarks same or similar or resembling in any manner the Intellectual Property and not to associate the Intellectual Property with its own business, except for the purpose as specified in this agreement In the event of any infringement or violation by Client of any including but not limited to trademarks, copyrights, designs, patterns, patents etc., the Platform Provider shall initiate appropriate legal action against the Client The Designs, Software, Source Code, Intellectual Property and functionalities relating to the Mobile & web based platform, RAMP Mobile App & Web App shall be the sole property of the Platform Provider The Client hereby acknowledges and agrees that the such designs, Software, Source Code, Intellectual Property are the sole property of the Platform Provider The Client shall be the sole and rightful owner of all including but not limited to trademarks, service marks, logos, description of Service List etc. uploaded on the Client Panel The Platform Provider shall also be sole owner of its name, logo, mascot, blogs, content, updates, image reviews, videos, intellectual property thereof



In the following cases, the Platform Provider may withdraw the limited licence provided to the Client with regard to the Mobile & web based platform, RAMP Mobile App & Web App, www.rampwms.com 1. In case, the customer rating for the services of the Client are poor or not up to the mark 2. In case of failure or consistent violation of process 3. In case of any violation of statutory compliances 4. In case of lack of use of technology 5. Material breach of terms of this agreement The Data belonging to the Client shall not be used for marketing to any other Client other than the Client itself. Such data shall be transferred in the following events: 1. In the event of any services specifically requested by the Customer and the Client is unable, unwilling or not be able to offer such services 2. In the event, the Client ceases to operate his business or in case he winds up the business 3. In the event, the Client transfers Customers to another new Client on its own accord 4. In the event, the Customer chooses to employ the services of another workshop / Client on his / her own accord 5. In the event of termination of this agreement in whatsoever manner 10. ADDITIONAL SERVICES The Platform Provider may also offer some additional features to the Client The additional features include, but not limited to : 1. Customer App, Insurance App for getting service updates with regard to the vehicles 2. Approval for services from customer 3. Customer Relationship Management (tele calling on behalf of Client to get a feedback from Customer and to generate in-flow for Clients)

o These additional services may be modified and/ extended by the Platform Provider from time to time 11. DOCUMENTS COLLECTED The Following details shall be collected by the Platform Provider from the Client and the Client shall be responsible for providing accurate, genuine information regarding these:-

o Name of their workshop o Incorporation Certificate o PAN Card Copy o Void Cheque o VAT/ TIN Registration o Contact details o Details of address, exact location

The Client hereby declares that all the details , documents submitted to the Platform Provider are true to the best of their knowledge



12. LIABILITIES The Client shall be liable for all the images, information etc. uploaded on Client Panel, activities performed on Client whether by itself or its employees, affiliates etc. The Client shall be liable for the misuse of the Mobile & web based platform, RAMP Mobile App & Web App and the Client Panel provided by the Platform Provider In the event of such misuse, the Platform Provider shall take immediate action against the Client and shall disable access to the Client with immediate effect The Client shall be liable directly or indirectly or in whatsoever manner for any claims, issues, damages arising hereof The Client shall be liable for infringement of any intellectual property rights including but not limited to trademarks, copyrights, designs, patents, trade secrets in whatsoever manner The Client shall be liable for all services listed by Client on the Service List The Client shall be liable for all documents provided to the Platform Provider under Clause 11 of this agreement The Platform, Platform Provider shall not be liable in whatsoever manner for any actions of the Client The Platform Provider shall not be responsible in whatsoever manner for any errors or omissions of the Client The Platform Provider shall be liable for maintaining the Mobile & web based platform, RAMP Mobile App & Web App, but the Platform Provider shall not be liable for updating or maintaining Client Panel The Client shall be liable for all aspects relating to service, quality, materials used, workmanship, delivery, associated delays, payment, invoicing issues, errors, omission, loss or damage to the vehicle, misrepresentation The Platform Provider shall not be liable for any statutory taxes and other applicable taxes payable by the Client to any Statutory Authority The Platform Provider shall not liable in whatsoever manner to the customer The Platform Provider shall not be liable for :- 1. Failure of Hardware with regard to the Mobile Device 2. Downtimes 3. Internet Connectivity LIMITED LIABILITY The Client shall have limited liability and such liability shall be limited to the license fee paid by the Client to the Platform Provider per quarter 13. INDEMINITY The Client shall indemnify, defend and hold harmless the Platform Provider, its respective offices, directors, representatives, from and against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs (including without limitation, legal costs), awards, damages, losses and/or expenses however arising directly or indirectly, even after the termination of this agreement



INTELLECTUAL PROPERTY INDEMINTY The Client hereby undertakes to fully indemnify the Platform Provider in the event of breach of Clause 9 of this agreement 14. REPRESENTATION & WARRANTIES

The Client hereby represents and warrants that it is a legal entity engaged in a legitimate and lawful commercial business & activity, having all regulatory approvals required to run the business INTELLECTUAL PROPERTY WARRANTY The Client hereby represents and warrants that it shall not infringe upon or violate any patent, copyright trademark, trade secret or other intellectual property right of any party or third parties either directly or indirectly or in whatsoever manner The Client hereby represents and warrants that the Intellectual Property defined as per this agreement is the sole property of the Platform Provider. 15. TERMINATION

This agreement shall deemed to be terminated in the following scenarios:- TERMINATION

o In the event of any information provided by the Client is found to be inaccurate, false o In case, the documents provided by the Client are false o In case of any complaints from the Customers o In case of misleading Customers, Platform Provider o In case of Client winding up business o In case, the Client is delinquent in his payments

IMMEDIATE o In case, the service of the Client is not as expected or meeting the expectations as stated o In case, the Client posts any offensive/ obscene images, content, abusive language, fraudulent activity through the Client Panel o In case the Client engages in any illegal activity or performs any act, actions prohibited by law being in force o In the event of any material breach of the terms of this agreement, the Platform Provider shall terminate this agreement at any time

NOTICE PERIOD o Either of the Parties shall terminate the agreement by giving 1 month notice in writing or email to the other party

CONSEQUENCES OF TERMINATION



In the event of termination, the Platform Provider shall disable access to the Client with regard to the Mobile & web based platform, RAMP Mobile App & Web App,website www.rampwms.com In the event of termination, the Platform Provider at its discretion may provide a dump of Customers data by way of an excel sheet on the request of the Client The Platform Provider may on the request of the Client provide Customer Information to the Client by way of an excel document within 30 days of receiving such a request from the Client 16. LICENSE FEE The License Fee shall be as agreed upon by the Platform Provider and the Client The License Fee shall be paid by the Client to the Platform Provider and such License Fee shall be paid in advance of the month The License Fee shall be based subscription. In the event of any additional subscriptions, the license fee shall be extra In the event, the Mobile Device is damaged, lost, then in such events, the Platform Provider shall deactivate the services to such mobile device and activate the services to a New Mobile Device at no cost The Platform Provider shall however, have the option to increase the License Fee on an yearly basis 17. FORCE MAJEURE

Neither Platform Provider nor the Client shall be responsible for any failure to perform its obligations under this agreement due to causes beyond its control, including but not limited to acts of God, war, and riot, acts of civil or military authorities, fire, floods or accident

18. SEVERANCE If any term or provision in this agreement shall be held illegal or enforceable, in whole or part, under any enactment or rule of law, such provision or part to that extent be deemed not to form the part of this agreement, but the validity and enforceability of the remainder of this agreement shall not be affected

19. WAIVER A waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given

20. ENTIRE AGREEMENT This agreement, any documents referred to in it, the IT Legal Compliance, Privacy Policy, Terms and Conditions, IP Policy (Intellectual Property Policy), Mobile App Disclaimer, Email Disclaimer, Grievance Redressal Mechanism, Social Media Policy, Client Agreement, constitute the



whole agreement between the Platform Provider and Client and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover. Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement. 21. GOVERNING LAW / JURISDICTION

This agreement is governed by the Laws of India and all disputes, claims are subject to the Jurisdiction of High Court of Telangana Only

22. NOTICES All the notices and communications required or permitted under this agreement shall be in writing and any communication or delivery shall be deemed to have been duly made if actually delivered.

23. ARBITRATION All disputes/ differences, if any, arising between the parties out of or relating to the works, meaning or operation or effect of this Contract or the breach thereof will be settled in accordance with the Arbitration and Conciliation Act, 1996, as amended till date.

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