section 1: introduction - conversion ideas
TRANSCRIPT
© conversionideas.com 2018
SECTION 1: INTRODUCTION
The Complete Conversion Optimization course
Ruben de Boer - conversionideas.com
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
10 years ago
“If we can change the behavior of people offline, how can we do this online?”
© conversionideas.com 2018
Conversion rate optimization
“a systematic approach to increase the number of website visitors taking the desired action”
© conversionideas.com 2018
Conversion rate optimization
100 visitors - 1 conversion
Conversion rate optimization
100 visitors - 2+ conversions
© conversionideas.com 2018
Conversion rate optimization
Through Conversion optimization: • Increase conversion rates
• Gather knowledge about your website visitors
© conversionideas.com 2018
Conversion rate optimization
“A systematic approach to give your website visitors the best possible experience, learn from their behavior, share
your knowledge with the business and help making it future proof while increasing conversion rates”
© conversionideas.com 2018
Why a/b testing
• To analyse what works on your website
• Learn from your visitors’ behavior
© conversionideas.com 2018
Conversion rate optimization
50% visitors 50% visitors
20% conversion rate 24% conversion rate
A B
© conversionideas.com 2018
Conversion optimization pyramid
Emotion & intuition
Usability
Functional
Technology
Value proposition Test
Implement
Test or implement
Test
© conversionideas.com 2018
A / b testing
• Splitting visitors over different variations of the same page(s) and analyzing the impact on your KPI’s
© conversionideas.com 2018
Two tips for success
1. Get your research right o Real insights come from your users, data & science
o The most successful A/B test ideas come from combining those insights
© conversionideas.com 2018
Two tips for success
1. Get your research right o Real insights come from your users, data & science
o The most successful A/B test ideas come from combining those insights
2. Get your data & statistics right o Draw the right conclusions and learnings from your A/B tests
o Keep increasing your success
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
SECTION 2
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
SECTION 3 & 4
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
SECTION 5, 6, 7 & 8
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
SECTION 9
© conversionideas.com 2018
Optimization research - Expert review - Web analytics - Web interaction - Customer feedback - Usability test - Competitor analyses - Science & psychology
Test ideas / hypotheses
Prioritize
IT backlog
Test
Create test
Test live
Analysis
Reporting & documentation
Prioritize
Learnings
Deploy chance?
IT backlog
Fix / implement
Test
SECTION 10
© conversionideas.com 2018
The course
• Goal: Together create a successful test plan for your website
• The course includes: o Videos
o Screen recordings
o Lecture slides
o Checklists
o Useful (free) tools
o Google Analytics reports
o Quizes
o In depth articles