intelligent call recording kit
TRANSCRIPT
Intelligent Call Recording Kit
INSTALLATION AND OPERATING INSTRUCTIONSRetell 703N
2© Retell 2002
In your box .................................................................................................................. 2Basic connection........................................................................................................... 3Retell Standard Recorder ............................................................................................... 4Advanced Controls ........................................................................................................ 5Self Help Guide............................................................................................................. 7Accessories .................................................................................................................. 8
Headphones .......................................................................................................... 8Cassettes .............................................................................................................. 8Loudspeakers......................................................................................................... 8
Other Products ............................................................................................................. 8Legality of Recording in the UK ...................................................................................... 9
Legality of Call Recording........................................................................................ 9Guarantee.................................................................................................................... 9
Liability ................................................................................................................. 9R&TTE Directive ........................................................................................................... 9Customer Comments....................................................................................................10
In your boxYour Retell Advanced Call Recording Kit should contain
• Intelligent Recording Interface• Curly handset / headset connection lead• Mono lead for connection to the cassette recorder (silver audio plug on each end)• USB power cable and mains adaptor (7volts DC) for the Intelligent Recording
Interface• Retell standard cassette recorder• Mains adaptor for Retell standard cassette recorder (3volts DC)• C130 Cassette Tape• Earpiece for third party listening
3© Retell 2002
Basic connectionThe Intelligent Recording Interface should work straight out of the box by following theconnection instructions in BOLD. Please make sure that it is placed at least 30cm away fromany computer monitors. All other labels are to help you identify other sockets you may needto use at a later date and to help you with operation of the Intelligent Recording Interface
Mute Button andindication light
Power light
Telephone in uselight (to let youknow you are on acall)
Power socketfor use withcomputerswith USBsockets
Plug inyourhandsetorheadsetcord here
Plug in thecurly cordprovidedinto yourtelephonebase andthe otherend here
This is a stereosocket that isnot used atpresent. Donot use
External in uselight available inthe future.Contact Retell forfurther details
Plug the power supply (5-9volts DC) here whennot recording to a computer.You can use one power source or the other,not both.
Plug the suppliedmono cable herefor connection toall of Retell’srecordingequipment as wellas PC soundcards(through the MICsocket).
4© Retell 2002
Retell Standard Recorder1. Connect mains adapter to socket marked "DC 3V" or insert batteries in the battery
compartment at the base of the recorder. Do not leave batteries in the recorder forlong periods without use. Change the batteries regularly to avoid slow down ofplayback.
2. Insert cassette and ensure it is the right way round. The tape unwinds in thedirection of the arrow on the recorder's lid. When first using your recorder start withside ‘A’ facing you.
3. For automatic recording ensure that the record and play buttons are both pressed inand that AUTO (VOX) is switched to 1 (on). When using the micro recorder thevolume should be turned to maximum. Every time that you lift your telephonehandset the recorder will record. If you want to record manually move the AUTO(VOX) switch to 0 (off) and then press the record button each time that you want tomake a recording.
4. REWind (REView) or FFwd (CUE) allows you to find recordings quickly. You can alsouse this function whilst playing back recordings to move to a part of the tape whereyou missed something or to find a space at the beginning or end of a recording.
5. To pause playback simply press the PAUSE button in. To commence playback releasethe PAUSE button.
6. Recordings can be monitored live on the earpiece. Plug the earpiece into socket
marked with the " " symbol. Do not plug a call recording connector into thissocket.
7. Slow speed recording will extend the recording time on your cassette (at the expenseof sound quality). On the standard cassette recorder position the switch to normalspeed or slow (one third speed). On the micro cassette recorder position the switchto "2.4" for normal speed or "1.2" for slow (half speed). Note: Recordings should beplayed back at the same speed they were recorded.
8. The recorder has a built-in microphone for recording meetings but we recommendthe use of the lapel microphone (Retell part 163) for higher quality recordings.
9. The Standard cassette recorder has a built in tape counters to help you search forand locate recordings quickly.
IMPORTANT NOTES:
The Standard cassette recorder has a switch built into the battery compartment(located below the battery spring) that alters the sensitivity of the automaticrecord function. If you find that your recorder keeps on recording even when youare not using the telephone or does not switch on when you make a call trymoving the switch either towards the battery spring or away from the spring. Youshould find a more suitable level of sensitivity that allows your recorder to switchon and off automatically. If you still experience difficulties then please call ourTechnical Support Dept on 0871 872 4257 to have your recorder adjustedaccordingly.
5© Retell 2002
Advanced ControlsIf after setting-up the Intelligent Recording Interface as above you are not entirely satisfiedwith the recording quality then the explanations below will help you to adjust every aspect ofthe Intelligent Recording Interface. You will need to use the tool supplied to adjust thesecontrols.
Adjuster A adjusts theearpiece level that you hear inthe handset or headset.This should be adjusted to acomfortable level.
Adjuster B adjusts the level of beep injection, this iswhere if both parties go silent during a conversation theconnector injects a beep and if it hears its own beep itknows the phone is off hook and the recorder will stillrecord. This allows you to record pauses in aconversation.
Adjuster C adjusts thevolume of your voicethat is recorded on thetape, if the far party isrecorded louder thanthe near party thenturn C clockwise.
Adjuster D adjusts thevolume of the far partythat is recorded on thetape, if the near party isrecorded louder than thefar party then turn Dclockwise.
Handset Type. This hasbeen preset to 1 for themost common type ofhandset wiring but ifthis is not right for youthen just change to anyof the 5 other settingsuntil your phonehandset works.
By adjusting C or D it is possible to get aperfectly balanced recording.
6© Retell 2002
Under the black cover there are four switches that control varioussettings.
• Switch 1 and 2 control the VOX off time (the time it takesfor the recording to finish after the telephone call hasfinished). These are factory pre-set to 5 seconds but shouldyou wish to increase/decrease the cut-off time please referto the table below.
Cut-off time Switch 1 Switch 21 second ON ON3 seconds OFF ON5 seconds(default)
ON OFF
10 seconds OFF OFF
• Switch 3 turns on or off beep injection. This is where ifboth parties go silent during a conversation the connectorinjects a beep and if it hears its own beep it knows thephone is off hook and the recorder will still run. This allowsyou to record pauses in a conversation.
• Switch 4 adjusts the mono output level. ON is HIGH outputfor use into a LINE input eg for use into the line in of asoundcard. OFF is LOW output for use into a microphoneinput eg with ALL of Retells cassette recorders.
7© Retell 2002
Self Help GuidePlease consult the following self-help guide below before contacting Retell. If you still havedifficulties then please contact our technical team on 0871 872 4257 (UK only) or +44(0)1932 730893.
Problem Possible Cause SolutionWhen playing back a recordedconversation one side soundslouder than the other.
Adjuster C and D are notadjusted correctly.
Please refer to page 3, AdvancedControls, and adjust control Cand D which will alter therecorded near and far party.
My telephone does not workcorrectly when I connect it to theIntelligent Recording Interface.
The handset selector switchis not set correctly.
Refer to page 3, AdvancedControls, and adjust the HandsetType Switch. Position 1 workswith 95% of telephone handsets;position 2 works with about 4%.Should these positions not workthen try positions 3-6 whichcovers the other 1% of handsettypes.
When using my telephone withthe Intelligent RecordingInterface the earpiece soundsquieter/louder than without theIntelligent Recording Interfaceattached to my telephone.
Earpiece level (control A) isnot set correctly.
Refer to page 3, AdvancedControls, and adjust control Auntil the earpiece level issatisfactory.
What are the beeps I keephearing when the conversationgoes quiet as my customer canalso hear it?
This is not a faultIt can be altered by adjustingdip switches – see page 6
If both parties go silent during aconversation the connectorinjects a beep and if it hears itsown beep it knows the phone isoff hook and the recorder willstill run. This allows you torecord pauses in a conversation.If you do not need to record thepauses in a conversation you canturn this function off byswitching switch 3 to OFF.
When playing back a recordingfrom my cassette tape it soundsloud and distorted
The output level is too high Refer to page 6, Advancedcontrols, and switch switch 4 toOFF which will give a loweroutput level which is suitable foruse with Retells cassetterecorders
When I play back my recordingsthere is a buzz on the recordings
Possible interference fromanother source
Make sure that you place theconnector at least 30cms awayfrom any computer monitors
Near party recordings are quietwhilst using a headset with avoice tube
Adjuster C needs adjusting(page 4) or the voice tube isblocked
Alter adjuster C (see page 4). Ifthis does not have any affectthen the voice tube on yourheadset is most probablyblocked, try cleaning/replacing it.
8© Retell 2002
AccessoriesHeadphones
Designed for long term listening of calls (Retell part number 216)
Cassettes
10 pack of C130 Standard cassettes (Retell part 221)
Loudspeakers
Designed for group listening of calls (Retell part number 218)
Other ProductsRetell also sell a wide range of call recording solutions
• Direct to PC telephone recording• Answer phones• Stand-alone hard disc recorders• Multi-line
9© Retell 2002
Legality of Recording in the UKLegality of Call RecordingOftel says that you should make every reasonable effort to inform all parties that they may or will berecorded, silently monitored or intruded into. They say that it is up to you how you do this and thatacceptable options depending on circumstances might include warning tones, pre recorded messages,spoken warnings by the operator, or written warnings included in publicity material, telephonedirectories, contracts, terms of business, staff notices etc. Oftel says that it may not be possible towarn first time callers with whom you have had no previous contact but what is important is that youhave a systematic procedure in place that provides the necessary information where it is a realisticpossibility. For further information please contact Oftel, 50 Ludgate Hill,London, EC4M 7JJ, Tel 0345145 000.Additional information can be obtained in relation to the Data Protection Act and callrecording from Communications and Information Industries Directorate, Department of Trade andIndustry, 151 Buckingham Palace Road, London, SW1W 9SS. Check www.retellrecorders .co.uk forinformation on recording staff or individuals.
GuaranteeRetell undertakes to repair or replace (at Retell’s option) the equipment supplied that develops a faultwithin 1 year of the date of purchase subject to the following conditions:
1. The equipment has not been subject to misuse, liquid damage, accidental breakage, neglector any other use other than for the purposes of recording conversations or memo’s
2. The equipment has not been tampered with or adjusted internally by anyone other than Retellor their appointed agents.
If a defect occurs the equipment should be returned to your supplier in the first instance. Alternativelyyou can return it pre-paid to Retell in protective packaging containing a full explanation of the faultand proof of purchase. Retell does not accept liability for damage in transit and we strongly suggestusing Recorded Delivery to prove receipt.
This guarantee does not affect your statutory rights.Retells full terms and conditions are available upon request.
LiabilityRETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED BY LAW LIABILTY FOR ANYCONSEQUENTIAL LOSS, DAMAGE OR INJURY ARISING FROM OR IN CONNECTION WITH ANY RETELLPRODUCT. NO LIABILITY CAN BE ACCEPTED FOR ANY LOSS OF DATA OR RECORDINGS OR FALIURETO RECORD OR CONSEQUENCES OF SUCH LOSS.
R&TTE DirectiveWe hereby declare that this product complies with the essential requirements of directive 99/05 (theR&TTE directive).To obtain a full copy of the declaration associated with this product then please contact Retell at theaddress belowRetell, 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QHTel 01932 779755Fax 01932 780383E-mail [email protected] www.retellrecorders.co.uk
10© Retell 2002
SupportIf you should require help setting up or operating your equipment then you can contactRetell by any of the following ways:
E-mail: [email protected]
Phone: 0871 872 4257
Fax: +44(0) 1932 780 383
Post: Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH ENGLAND
Customer CommentsRetell aims to continually improve instructions. Please e-mail your comments [email protected]
11© Retell 2002
Notes
12© Retell 2002
Retell53 Thames Street,
Sunbury on ThamesMiddlesexTW16 5QH
EnglandTel: +44 (0)1932 779755Fax: +44 (0)1932 780383Email: [email protected]
Part number 990400 revision 1.0